中、英文服务酒店礼仪修练

中、英文服务酒店礼仪修练Content

目录

Thebasicconnotationofetiquette礼仪基本内涵Hoteletiquettetraining酒店礼仪Theoriginofetiquette

礼仪的来源法庭上的通行证Courtpass

人际交往通行证Humancommunicatedpass“握手礼”的起源TheoriginofthebehaviorofhandshakeTheconnotationofetiquette

礼仪的内涵礼仪Etiquette谦恭有礼的言谈举止CourteousBehavior教养、规矩、礼节EducationandProprietyisceremony仪式、典礼、习俗等ThecustomofCeremonyandrite西方

OccidentalTheconnotationofetiquette

礼仪的内涵礼政治制度Politicalsystem礼貌礼节Manners礼物Present东方Oriental仪准则、法度Rulesandstatute仪式、礼节Ceremony仪容、仪表AppearanceCComingintotheformalwordofsuccessfulperson走进成功者的礼仪世界人生的起点人生的终点

VigorousCommon

LugubriousA代表轰轰烈烈B代表平平凡凡C代表凄凄惨惨ABThestartingpointoflifeTheendpointoflifeComingintotheformalwordofsuccessfulperson走进成功者的礼仪世界罗斯福总统与爱丽诺夫人Comingintotheformalwordofsuccessfulperson走进成功者的礼仪世界Theconnotationofetiquette

礼仪的内涵Theconnotationofprotocolistherulesandstatuteswhichareformedinthesocialcommunity，therulesandorderswhichareboundbypeopletogether，anditisusedtobindpeople,sdesire,soastoachievethegoalofharmonyofhumancommunication.

约定俗成,共同遵守的行为准则／道德规范／秩序；约束人类欲望，实现人际关系的和谐．

MannersEtiquetteAppearanceCeremony具体表现：礼貌、礼节、仪表、仪式

律己敬人

Etiquetteiscomprehensivereflectionofpersonalquality

礼仪是个人素养的综合体现Appropriateclothing得体的衣着Refinementofmanners

文雅的举止Appropriategreeting恰当的问候Refinedandcourteousbehavior彬彬有礼的行为Etiquetteisamirrorthatcanreflectyourself-----Goethe“礼仪是反映自己的镜子”——歌德

Etiquetteiscomprehensivereflectionofpersonalquality

礼仪是个人素养的综合体现Etiquetteiscomprehensivereflectionofpersonalquality

礼仪是个人素养的综合体现Thefarfrometiquette,thefarfromsuccess

离礼仪有多远，离成功就有多远

Kennedy肯尼迪49.9:49.6尼克松NixonTheslightdifferencesofvoteinthehistoryofUSApresidentelectionTheprincipleofetiquette

礼仪的原则Theprincipleofequality平等Theprincipleofgoodfaith诚实Theprincipleoftolerance宽容Theprincipleofself-discipline自律Theprincipleofetiquette

礼仪的原则Theprincipleofetiquette

礼仪的原则萧伯纳Theprincipleofetiquette

礼仪的原则Theprincipleofetiquette

礼仪的原则Theprincipleofetiquette

礼仪的原则Theeffectofetiquette

礼仪的作用Thecountrywhichpaymoreattentiononetiquettewillbeprosperousandstrong国尚礼则国昌

Thefamilywhichpaymoreattentiononetiquettewillbelarger家尚礼则家大Thebodywhichpaymoreattentiononetiquettewillbecorrectitude

身尚礼则身正

Theheartwhichpaymoreattentiononetiquettewillbecalm

心尚礼则心泰

Thecountryofetiquette

礼仪之邦Nowatchingwithoutproperetiquette

非礼勿视Nolisteningwithoutproperetiquette

非礼勿听Nospeakingwithoutproperetiquette非礼勿言Notouching

withoutproperetiquette非礼勿动

看Looking听Listening笑Smiling说Speaking形BehavingFiveitemsofhoteltraining酒店礼仪五项修炼

Etiquetteofwatching

“看”的礼仪ThreeareasFourdistances三个区域:四个距离:

Closedistances

亲密距离

Socialcommunicateddistances

社交距离

Businessdistances

公务距离

Publicdistances

公众距离

Businessareas

公务区域Socialcommunicatedareas

社交区域Closeareas亲密区域Etiquetteoflistening

“听”的礼仪深层次的听deeplylevelsoflisteningEtiquetteofsmiling

“笑”的礼仪Smiletraining

Don,tpronounceandgrinbutmoveyourcornersofmouthupwards

1、不发音、嘴角向上微提Pronouncing“Yi”2、念“一”Moutheyesexpressionshouldbecoordinated3、口、眼、神协调Smile、Language4、微笑+语言Smile、BehavingAppearancewithposture5、微笑+仪表、体态Etiquetteofsmiling

“笑”的礼仪Whose

smileisthemostbeautiful看看谁的微笑最美？Interactivesmile

互动微笑Etiquetteofspeaking

“说”的礼仪Goodwordsmakepeoplefeelwarmeveninthecoldestday“良言一句三冬暧”Abuse

wordsmakepeoplefeelcoldeveninthehottestday“恶语伤人六月寒”Etiquetteofspeaking

“说”的礼仪拿破仑约瑟芬Etiquetteofspeaking

“说”的礼仪上海希尔顿酒店屋顶花园餐厅Etiquetteofhotelbehaving

酒店“形”的礼仪TheprincipleofTPO着装ＴＰＯ原则Appearance仪表Looks仪容Manner仪态(无声>有声)NoTouchingWithoutProperEtiquette非礼勿行(无声>有声)内化于心的12种品德忠诚——衷心者不遭解雇敬业——每天比上司多做一些自动自发——不要事事等人交代负责——绝对没有借口，保证完成任务注重效率——算算你的使用成本结果导向——咬定功劳，不看苦劳内化于心的12种品德善于沟