高星级酒店餐饮技能培训How to serve a Coffee

HowtoserveaCoffee

FOOD&BEVERAGESERVICEMargaretResort

SanyaIntroduction

前言AtMargaretResortSanyawehaveselectedhighqualityCoffeeBeanstoprovidethebestCoffeeintown.在三亚玛格瑞特度假酒店，我们为客人提供全城最好的咖啡。CoffeeDrinkershaveextremelyhighExpectations.TheyrateagoodCoffeeonqualityoftheBeans,Temperature,PresentationandmostimportantlyFlavor.爱咖啡的人对咖啡的要求很高。他们会从咖啡豆的质量、咖啡的温度、咖啡的样式、以及最重要的口感这几个方面去评价咖啡的好坏。Objective

目标BytheendofthisSession,ourObjectiveistoensurethatyouhavelearned“HowtoserveaCoffee”withConfidence,andaccordingtoourdefinedStandards.在本次课程的结尾，我们的目标是确保你能按照我们所讲授的标准学会“如何为客人服务咖啡”AnyQuestions?有什么问题吗？1.PrepareEquipment

准备用具WhatEquipmentdoweneed?我们需要什么用具？--AroundBeverageTray一个饮料托盘--AcleanTrayCloth一块干净的托盘布--Chinaware:CoffeecupandSaucer瓷器：咖啡杯和咖啡杯碟--Silverware:Creamer,SugarBowlandTeaSpoon银器：咖啡壶、糖盅和茶匙1.PrepareEquipment

准备用具WhatdoweneedtocheckwhenpreparingtheEquipment?我们需要检查用具的哪些方面？--Sparklingclean--干净--FreefromChipsandCracks--完整无缺--Wellpolished--光亮--TheTrayisclean,wellpolish--托盘干净且经过抛光--TheTrayclothisclean,freefromHolesorTears--托盘布干净且完好无损2.PrepareSugarandMilk

准备糖和奶Whatdoweneedtoensure?我们需要确保什么？--EnsuretheSugarBowliscleanandfilledaccordingtosetstandards--确保糖盅干净且已按标准装满糖包--Creamerisfilledto¾oftheContainerwithcoldMilk(hotMilkonrequest)--奶盅盛有3/4的凉牛奶（如果客人要求可提供热牛奶）3.CollecttheCoffee

取咖啡WhatdoweneedtocheckwhencollectingtheCoffee?取咖啡时我们应该检查什么？--TheCoffeeisfreshandhot--咖啡是新鲜和热点--TheCoffeeispreparedaccordingtosetstandards--咖啡是按照标准准备的

4.PlacetheCup,SugarBowl,CreamerontheTray

把咖啡杯、糖盅和奶盅放在托盘上

Whatdoweneedtoensure?我们必须确保什么？--EnsurethesideoftheCupandthebaseoftheSaucerisclean--确保咖啡杯的侧面和咖啡杯碟是干净的。5.ApproachtheTable

走近餐桌HowdoweapproachtheTable?如何走近餐桌--Smileaswereallymeanit--发自内心真诚的微笑--TheTrayiswellbalanced--保持托盘平衡--Walkatsteadypace--匀速地走向餐桌6.ServetheCoffee

服务咖啡HowtoservetheCoffee?如何为客人服务咖啡--ThehandleoftheCoffeeCupisin3o’clockPosition--咖啡的把手朝向3点钟的位置--TheTeaSpoonispositionedat4o’clock--茶匙柄朝向4点钟的位置--ServeLadiesfirst--女士优先--Servefromtherighthandsidewherepossible--尽可能从女士的右边服务咖啡6.ServetheCoffee

服务咖啡PlacetheCoffeeCuptherighthandsideoftheGuest,iftheGuestishavingdessert如果客人点了甜点，将咖啡放在客人的右边IftheGuesthasonlyorderedCoffee,placetheCoffeeCupdirectlyinfrontoftheGuest客人只点了咖啡，将咖啡直接放在客人的面前PlacetheSugarandMilkJugatthecentreoftheTablewithineasyreachofallGuests将糖盅和奶盅放在餐桌中间，方便客人使用7.LeavetheTable

离开餐桌WhatdoweneedtosaytotheGuest?我们应该对客人说什么？“Mr./Ms__,enjoyyourEspresso”(UsingthenameoftheCoffee)“___先生/小姐，请尽情享用您的（咖啡的名字）”WhatdoweneedtosaywhenbeingthankedbytheGuest?当客人向我们致谢时，我们该如何回应？“ItismypleasureMr./Ms____orYouarewelcome”“—先生小姐，不用客气，能为您服务是我的荣幸。”PleasepayspecialattentiontoreplenishaGuestsCoffeewhenrequired!要特别留意客人是否需要续杯。8.ServingCoffeeinBanquet

在宴会上服务咖啡ServingCoffeeforaBusinessLunch在商务午餐上服务咖啡--CoffeeCupsarepre-setontheTable--咖啡杯会被预先摆设在餐桌上--PlacethesilverCoffeePotandTeaPotonaroundBeverageTray,ensuringthehandleisfacingtowardsus--把银咖啡壶和茶壶放在饮料托盘上，确保壶的把手朝向自己。ApproachtheGuestandaskthemiftheywouldpreferCoffeeorTea走近客人并询问他们是否需要咖啡或茶“ExcusemeSir/Madam,wouldyoupreferCoffeeorTea?”“先生/小姐，您需要咖啡或茶吗？”PickuptherequestedPotfromtheTray,pourslowlyandcarefullyintotheGuests’CupontheTable.从托盘中拿起客人要求的咖啡壶或茶壶缓慢小心的倒入客人的杯中。8.ServingCoffeeinBanquet

在宴会上服务咖啡HowtoserveCoffeeforBanquetEvents?如何在宴会上服务咖啡？--ApproachtheTable,holdingtheBeverageTraywithCup,Saucer,TeaSpoon,MilkandSugar--手托有放咖啡杯、咖啡杯碟、茶匙、糖盅和奶盅的托盘走近餐桌--PickuptheCup,SaucerandTeaSpoonandplaceinfrontoftheGuestinthe2o’clockPosition.--拿起咖啡杯、咖啡杯碟和茶匙放在客人面前两点钟的方位。8.ServingCoffeeinBanquet

在宴会上服务咖啡ContinuetoplacealltheCupsfortheremainingGuests继续为其他客人摆放咖啡杯ReturntothePantryandcollectthesilverCoffeePotandsilverTeaPotandplaceonourTray回到茶水间取银咖啡壶和茶壶放在托盘上。OffertheCoffeeorTeatotheGuestasperBusinessLunchstandard按照前面提到的商务午餐标准为客人服务咖啡或茶。8.ServingCoffeeinBanquet

在宴会上服务咖啡9.ServingCoffeeinRoomService

在送餐时服务咖啡PlacetheCoffeePot,CoffeeCup,Saucer,TeaSpoon,SugarBowlandCreamerontheTrayorTrolley将准备好的咖啡壶、咖啡杯、咖啡杯碟、茶匙、糖盅、奶盅放在托盘上或送餐车里。WhenintheGuestRoom,turntheCupintotherightpositionandoffertopourtheCoffeefortheGuest当进入客房后，把杯子转到合适的方向为客人服务咖啡并对客人说“Mr./Ms___,mayIpouryourCoffeeforyou?”“—先生/小姐，您需要我为您倒咖啡（茶）吗？”9.ServingCoffeeinRoomService

在送餐时服务咖啡CheckingtheStandard

检查标准Q:WhatEquipmentdoweneed?

我们需要什么用具？Q:Whatdoweneedtoensure?我们必须确保什么？Q:Whatdoweneedtocheck?我们必须检查什么？Q:HowdoweapproachtheTable?我们应该如何走近餐桌？Q:HowtoservetheCoffee?我们应该如何服务咖啡？Q:WhatdoweneedtosaytotheGuest?我们应该对客人讲什么？CheckingtheStandard

检查标准Q:WhatdoweneedtosaywhenbeingthankedbytheGuest?当客人向我们致谢时，我们应该如何回应？Q:HowtoserveCoffeeforaBusin