英语写作-投诉信

作文结构布局：Heading自我介绍，明确写信目的是投诉(服务，产品质量)介绍情况2.Body

指出带来不便，提出解决办法3.Ending希望尽快解决，答复自己

投诉信：第1页/共14页第一页，共15页。1.对服务不满；对….进行投诉1)expressmydissatisfaction/disappointmentabout2)makeacomplaintabout…2.在网上订购

两本英文畅销书ordertwobest-sellingEnglishnovelsonyourwebsite3.本应在3天前到货(deliver,reachThebooksshouldhavereachedmethreedaysago….shouldhavebeendeliveredtome第2页/共14页第二页，共15页。5.至今未收到Ihaven’treceivedthebooksuptonow.6.给某人带来不便(给某人造成麻烦)bringmuchinconvenience

tosbcausesb.trouble=causetroubleforsb7.取消订单Canceltheorder8.退钱;退货；换货haveone'smoneyback

returnmoneytosb\returngoods,exchange,change...for,replace...forsb第3页/共14页第三页，共15页。解决方案：

)Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.2.)Iwouldappreciateitifyouwouldchangeitforanewoneinabiggersize.3.)Wewillappreciateyourwillingnesstomakeupfortheloss.9.希望尽快解决问题Iwouldappreciateitifyoucouldgivemeanimmediateanswertosolvetheproblem.第4页/共14页第四页，共15页。范文欣赏：DearSirs,I’moneofyourcustomersfromChina.Iamwritingthislettertocomplainaboutyourpoorservice.Iorderedtwobest-sellingEnglishnovels

onyourwebsitetwoweeksago.Thebookshouldhavereachedmethreedaysago.ButIhaven’treceivedthebooksuptonow.第5页/共14页第五页，共15页。Iplannedtohavefinishedreadingthetwonovelsthesedays.Yourlatedeliveryupsetsandspoilsmyreadingprogram.IregrettotellyouthatwhatIamtodonowistocanceltheorderandgetmymoneyback.Iwouldappreciateitifyoucouldgivemeanimmediateanswertosolvetheproblem.第6页/共14页第六页，共15页。DearSirs,I’moneofyourcustomersfromChina.I’mwritingtoexpressacomplaintaboutyourservice.Ibought2popularEnglishbooksonyourwebsitetheotherday,whichshouldhavebeendelivered3daysago.Ihavebeenwaitingfor3daysbuttheydon’tappearnow.I’mreallyinneedofthembecauseIlikereadingandmyEnglishispoor.Ihavealreadymadedetailedarrangementsforreadingthemwhileyoujustbreakit.第7页/共14页第七页，共15页。Inmyopinion,yourlatedeliverycausesmuchinconvenienceandyoushouldmakeanapologytomeanddeliverthebooksassoonaspossible.I’mlookingforwardtoyouearlyreply!第8页/共14页第八页，共15页。

假设你是李华。上个星期某网店商品促销时，你订购了一件T恤。打开包裹，你发现T恤尺码给你发错了，并且也不是你要的颜色。这种颜色你穿着显老。请给该网店客服写邮件投诉。

1.介绍购物情况

2.反映存在问题

3.表达不满并提出解决方案（换或退）第9页/共14页第九页，共15页。I’mLiHua.I’mwritingtocomplainaboutyourservice.IorderedaT-shirtfrom

your

online

shop

last

week.WhenIopenedtheparcel,Iwasdisappointedtodiscoverthat

theT-shirtyousentmewasinthewrongsizeaswellasinthewrongcolor.What’sworse,when

I

tried

on

theT-shirt，I

noticed

that

Ilookedoldinthiscolor.

Itisabargain,butthatdoesn’tmeanIshouldreceivesuchbadservice.Iwanttochangeitforablueoneinabiggersize.(Iwouldliketoreturnitandgetmymoneyback.

)

第10页/共14页第十页，共15页。一家网店促销订购T恤打开包裹发错尺码发错颜色显老对服务不满

退T恤,退钱anonlineshop,ashopontheInternetonsaleorderaT-shirtopentheparcelinthewrongsize/notmysizeinthewrongcolorlookoldbenotsatisfied/contentwiththebadservicereturntheT-shirt,havemoneyback第11页/共14页第十一页，共15页。换货退货网上购物购物地点支付方式exchange,change...for,replace...forsbreturngoods,haveone'smoneyback

shoponline,ordergoods,parcelstore,onlineshop,departmentstoreincash,bycheck,bycreditcard第12页/共14页第十二页，共15页。2.反映存在问题1).ThemomentIopenedtheparcel,Ifoundtherewasaproblemwith...2).WhenIopenedtheparcel,IwasdisappointedtofindthattheT-shirt...3).Iopenedtheparcel,onlytofind