供应商治理程序《中英文版》

千里之行，始于足下。第2页/共2页精品文档推荐供应商治理程序《中英文版》

1.PURPOSE目的:

Toestablishaguidelinetocontrolandmonitorsupplierqualityperformance,managesuppliertoimprovequalitysystemandproductqualitytomeetXXX(ZhongShan)expectations.

建立监控供货商质量绩效的方针,治理供货商改进质量系统及产品质量以达到XXX(中山)的期望目标.

2.SCOPE范围:

2.1ThisprocedureappliestoallsuppliersthatprovidesproductionmaterialproductstoXXX(ZhongShan).

此程序适合于XXX(中山)提供生产性物料的所有供货商.

2.2ThisprocedureisapplicableforQAtomanagesupplierqualityandrelatedissueonly.

此文件仅适用于QA治理供货商质量及相关咨询题.

3.DEFINITIONS定义:

3.1KeySupplier:Thesupplierprovidesthematerialthatiseithervaluableand/orcriticalimpacttoproduct’s

characteristics

关键供货商:提供对产品价值或性能有关键妨碍物料的供货商.

3.2SRS:SupplierRatingSystem.

SRS:供货商评估系统.

3.3FAI:FirstArticleInspection.

FAI:首件检验.

3.4LAR:LotAcceptRatefromincominginspection.

LAR:来料检查批接收率.

4.REFERENCEDOCUMENT参考文件:

4.1BZQP-7-06SupplierRatingSystemProcedure供货商评估系统程序.

4.2BZQP-8-07Correctiveandpreventiveactionsprocedure纠正及预防措施程序.

5.RESPONSIBILITY职责:

5.1Purchasingstaff采购

5.1.1Arrangeconsolidationoftheoverallmaterialsupplierperformanceanddistributetorelatedparties.

整理供货商质量绩效并公布给相关部门

5.1.2Reviewthesupplierperformanceandenhancesupplierimprovementmanagement.

评估供货商绩效加强供货商改善治理.

5.1.3Coordinateandplansupplier’ssupportbothforongoing&futureifnecessary.

协调和规划供货商如今及未来的支持

5.2QA质量工程师.

5.2.1Followsuppliercorrectiveactioninlinecomplaint.

跟进产线投诉咨询题和供货商的改善行动.

5.2.2Definekeysupplierforevaluationorassessmentwithpurchasingstaff.

与采购定义关键供货商以便评估.

5.2.3Reviewtheassessmentresultforfurtherimprovementorsupplierqualityrelatedmatters..

审核供货商质量相关的事项的评估结果,达到持续改善.

5.3ME创造工程

Ifnecessary,MEwillsupportQAtoperformsupplierprocessauditandtechnologyevaluation.

必要时,ME将协助QA执行供货商制程审核及技朮评估.

6.PROCEDURE程序:

6.1SupplierRatingSystem供货商级不评估体系.

PurchasingandQAshallselectthekeysupplierandperformSRS.RefertoSupplierRatingSystem

Procedure(BZQP-7-6).

采购和QA挑选关键供货商举行评估,参照供货商评估系统程序(BZQP-7-6)

6.2Materialqualification物料资格认证.

6.2.1Underselectionofapotentialsupplier,Sourcingorpurchasingsendsthespecificationordrawing

componentrequirementstosupplierandEngineerinstructsuppliertosubmitsampleandrelated

document(Attachment1.)

选定部分供货商后，资材部或采购将部件规格要求或图纸转交给供货商﹐工程部工程师指导供货商按

照提交样品和相关档(附檔1)

6.2.2EngineerwillcooperatetocompleteFAI,detailoperationprocessreferto“IncomingFirstArticle

InspectionInstruction(BZQAWI-003)”.

工程师将完成物料的FAI检查,具体作业办法请参考“来料首件检查指示(BZWIQA-003)”

6.2.3Aftertheinternalinspectioncompleted,QAsubmitthepassedpartandFAIdocumentstocustomerfor

makefinalapproveifneed.Aftercustomerapprovethesample,QAdistributetheapprovedsampleand

relativefilestoIQCandbuyerastheproofofapprovedbyXXX(ZhongShan).

内部检查完成后,如客户要求,QA将零件批准的数据(零件样板)和FAI报告送与客户批准.客户检查并批准后,QA将客户最后承认的样板及相关文件分发至IQC和采购,作为样板被XXX(中山)承认的依据.

6.2.4Ifmaterialisrejectedbycustomer,theoriginalcopyofmaterialapprovalshouldreturnbacktoQA.Return

processfrom6.2.1to6.2.4

如零件承认被客户否决,则承认零件退回给QA.重复步骤6.2.1至6.2.4.

Forthecriticaltoqualityindirectmaterialandnotcustomerspecified,newdevelopedsupplier

materialneedstopassEngineer’sapproval,andsendtocustomerforapprovalasrequired.

关于客户未指定的间接物料,在其对产品质量有重要妨碍的状况下,新物料需要通过工程师批

准,假如客户要求将送给客户举行批准.

6.2.5Materialdisqualificationprocedure.

物料资格取消程序

Inthebelowcases,IQCorbuyerhastheauthoritytorequestanddisqualifysupplier’spartsupply,

andIQCriseamaterialdisqualificationrequest.(BZQP-7-07F01.1)

当发觉如下事情时,IQC或采购有权对供货商提出取消其生产件供应资格的申请,同时该申

请将以物料供应资格取消申请书形式提出(BZQP-7-07F01.1)

.1Seriousqualityissuefromsupplier(example:safetyissue,usebannedmaterial,orseriously

impactproductioninXXXetc).

部品发觉重大质量咨询题(如安全咨询题,使用禁用物料,或对XXX造成重大生产影

响等).

.2Morethan3timesclaimsformaterialqualityfromIQCorproductionlinewithinone

monthandthereisnoeffectiveactiontoimprovethequalityafterIQCwarnorQAperform

factoryaudit.

在一具月内IQC拒收三批以上的物料或生产线对该物料有三次以上的质量投诉同时在

IQC通知供货商或对供货商举行审核后供货商在质量方面没有有效改善.

.3Continualtwicegetredcardinsupplierratingsystem(forsinglesourcingsupplier,material

isdisqualifiedexceptcustomerapproval)

在供货商级不评定中延续两次评定为别合格(关于单一货源供货商,除非客户批准,否则

将取消其资格).

.4Customerrequirement客户要求.

.5Others其它.

6.3SupplierQualification&disqualification供货商资格认证及取消

6.3.1Fornewsupplier(orsecondsource)whoisopenedbyXXX(ZhongShan),QAneedstoqualifynewsupplier.

Forthecurrentsuppliers,purchasingcanlistthemdirectlyintheAVLlist.

关于XXX(中山)开辟的新供货商(或者第二供货商),QA需要举行新供货商的资格认证.关于现有的供货

商,可直截了当进入AVL表.

6.3.2Thereare5classificationsof“supplierqualification”processwillbeapplied:

将有5个别同级不的文件被引用到供货商认证中去:

NDA(Non-disclosureagreement):保密协定

Thisisanon-disclosedagreementforsupplierwithXXX(ZhongShan)beforebusiness.Supplier

mustobeyXXX(ZhongShan)businessrequirements,cannotdiscloseanyXXX(ZhongShan)

businessinformation,drawing,technicalinformation,pricinginformationtoanyother3rdparty

underthisagreementwithoutXXX(ZhongShan)permissions.

此档是供货商与XXX(中山)生意合作之前的保密协定.供货商必须遵守XXX(中山)商业要求,

别能揭露任何XXX(中山)生意方面信息、图纸、技术信息、价格信息等给任何未经XXX(中

山)授权的第三方机构.

Supplierreliableinvestigatereport:供货商信誉度调查

Thisreportistoinvestigatesupplierreliableinformationinmarketandensuresuppliercanshow

enoughcapabilitytosupportXXX(ZhongShan)

此文件用以调查供货商的市场信息以保证供货商有脚够能力和XXX(中山)配合.

SupplierQualificationSummaryReport供货商认证总结报告

Thisreportisconductedbypurchasingforonesupplierevaluationsummaryreport&

qualificationstatus.

此份报告由采购主导用以供货商评估总结及认证状况.

Supplierauditreport,QAisresponsibleforperformaudit,ifitisnecessaryandapplicable,QA

releasesthecopyofreporttopurchasing.

供货商审核报告,QA有必要且可实施状态下将对供货商举行审核,QA将复印件分发至采购.

SupplierDisqualificationRequest供货商资格取消申请.

Thisreportwillberequestedbypurchasing&QAtodisqualifyasupplier;and

theapplicantwillfillintheapplication.ItwillbeeffectivebytheirmanagerandPlantManager

approval.

此份报告由采购及QA用以供货商资格取消申请.由各自部门经理和厂长签名后生效.

6.3.3Primaryopportunitiesforonequalifiedsupplier:

供货商认证的首选机遇:

Awelldevelopedqualitymanagementsystem.

优秀的质量进展治理系统.

ReasonablepriceandforwardlytosupportXXX(ZhongShan)oncostdownapproach.

能够同意的价格水平并主动配合XXX(中山)落低成本.

Capabilityofensuringstableandpunctualmaterialsupplychainsystem.

可以保证稳定而准时的供应链系统.

GoodservicecansupportXXX(ZhongShan)atemergency;provideXXX(ZhongShan)onreliable&

acceptableinformation;quicklyrespondonclaims&remarks;supportXXX(ZhongShan)on

flexibility;forwardlytoprovideXXX(ZhongShan)onInformation(News,Technicalsupport).

优良的服务;可以在紧急状况下支持XXX(中山);提供给XXX(中山)合理的和能够同意的信息;

迅速回馈XXX(中山)的抱怨及相关要求;弹性地服务XXX(中山);主动配合XXX(中山)实用的

信息（新闻、技术支持）.

6.3.4Buyergatheringinformationofsupplier:companyprofiles,brochures;productsinformation(samples,

specs),etc.Ifitmatchescurrentbusinessrequirments,thenwillsend“SupplierReliableInvestigate

Report”tosupplierforself-evaluation,requestsuppliertosubmitself-evaluationdatatopurchasingfor

evaluation,basedoncurrentcommoditysupplierbasestatus,technology,quality,cost,responsiveness,

service,delivery,stability&capability,enviroXXXental&safety,IfrecommendedsuppliermatchesXXX’s

requirements,purchasingwillleadthe“Developmentteam”toauditsupplier.

采购收集供货商信息:公司资料及手册;产品信息（样品、规格）等.假如供货商符合当前XXX(中

山)商业需求,负责采购将“供货商信誉度调查报告”发给供货商举行自我评估;要求供货商提供自我

评估数据并回馈给采购,采购依据XXX现有商品供货商基础、技术、质量、成本、反应速度、服务、交期、稳定性和能力、环境及安全等予以综合评估.假如推举的供货商符合XXX(中山)要求,采购将

安排进展团队予以评鉴.

6.3.5Purchasingwilllead“developmentteam”tosummarize“SupplierQualificationSummaryReport”,to

evaluaterecommendedsupplierwillbequalifiedsupplier.XXX(ZhongShan)qualifiedsuppliermustbe

required:

采购将主导“进展团队”总结“供货商认证总结报告”,以评估推举供货商成为合格供货商.XXX(中山)合格供货商必须并且满脚如下要求:

PassXXX(ZhongShan)QAauditifitisapplicable.Theapprovalclassificationwillreferto

“BZWIQA-015supplieraudit&qualification”.

在审核能够举行和需要的条件下,供货商须经过XXX(中山)QA稽核.有关承认条件请参考

“BZWIQA-015供货商审查和认证指示”.

ReasonablepriceandproactivelytosupportXXX(ZhongShan)oncostreductionapproach.

合理的价格水平和主动配合XXX(中山)举行成本落低.

Supplierhasacapability&stabilitysystemtosupportXXX(ZhongShan);

供货商具有稳定的能力服务XXX(中山).

SuppliercanprovideXXX(ZhongShan)technologysolutionsproactively.

供货商可以主动提供XXX(中山)材料技术解决方案.

“Acceptable”andoraboveclassificationstatusapproachedto“Costcompetitive,Stability&

Capability,Technology”criterions.

“价格竞争性、稳定性及能力、技术”达到“可同意”或以上标准.

“Supplierreliableinvestigatesreport”willbematchedXXX(ZhongShan)requirementsonsupplier

reliablesurvey.

“供货商信誉度调查”必须符合XXX(中山)对于供货商可信度调查要求.

6.3.6Thesupplierevaluationsummarizedreportwillbeforwardedtosupplierbypurchasing.Ifopenednew

supplierwhichpassorconditionalpassXXX(ZhongShan)audit,purchasingwillcreateavendorcodein

systemandpasstoFinance,afterthesignatureofpurchasingManager.

采购将供货商评估总结报告转给供货商.假如新开辟的供货商经过或条件经过XXX(中山)的审核，采购将填写供货商代码并经采购经理签名后,附上供货商评估总结报告交会计部.

6.3.7Forcustomerspecifiedsuppliers,orsuppliersarespecifiedincustomerBOM,QAdon’tneedqualify

supplierexceptcustomerrequest.QAwillperformsupplierauditwhensupplierqualityperformanceisnotsatisfying.Ifsupplierfailaudit,customershallapprove“supplierqualityriskassessmentform”ifcustomerstillusethissource.

关于客户指定的供货商,或在客户BOM中指明的供货商,除非客户有要求，否则QA别必对此类供货

商举行认证.当供货商质量表现不行时，QA将执行审核。假如供货商别能经过审核，且客户需要接着

使用该供货商，客户需要批准“供货商质量风险评估表”.

6.3.8Supplierdisqualification:thesupplierfromAVLwillberemovewhenitmeetsoneofbelowstandards:

合格供货商资格取消:符合下述条件之一者,其将被取消合格供货商资格.

Poorontimedelivery,continuethreemonthsOTDlessthan60%orwithinsixmonthstheOTDin

averagelessthen80%.

无法准时交货者:延续三个月准时交货率低于60%,或半年内准时交货率低于80%者.

Poorquality,continuethreemonthberakedwithclassD,orcontinuethreemonthsberakedwithtop6

worstqualitysupplier.

质量能力低下者:延续三个月被评为D级供货商,或延续三个月被评为6差供货商者.

Poorcooperationattitude,continuethreetimesQSAfailed,andcannotprovideeffective

improvementplanorcorrectiveaction.

无配合意向者:延续三次质量系统稽查别合格,且无有效改善打算或对策者.。

PoorcooperationincostdownorotherstrategicsolutionfromXXX,Purchasingcanconsidertoraise

dis-qualificationapplication.

无意配合XXX(中山)成本改进或其它战略行动者,采购可申请取消其资格.

6.3.9QAandpurchasingcansuggesttodisqualifysuppliers.Allapplicantswillfillup“SupplierDisqualification

Request”tomanagerapprovalonSupplierDisqualification

QA及采购均可建议取消供货商资格,所有申请者必须填写“供货商资格取消申请表”通过经

理批准.

6.5Suppliercorrectiveactionsfollowup供货商纠正行动跟进.

6.5.1Linecomplaint生产线投诉.

Thehighdefectivenon-conformanceincomingwhichaffectnormalproductionisdetectedinline,

IPQCwillissue>,andIQCissue8Dreporttosupplierafter

confirmednon-conformanceincomingtillthecaseclose.

在生产中发觉的高比率来料别良,IPQC开出《制程异常处理单》.并在IQC确认别符合物料后发出

8D报告，跟进并核实供货商改善行动直至结案.

6.5.28Drelease8D的发出.

Inbelowcases,IQCmayrelease8Dtorequestsuppliertoperformcorrectiveaction.

在以下事情下,IQC将发出8D要求供货商举行改善.

Supplierhascriticalqualityorsafetyissue,hasseriouseffecttoXXX(ZhongShan)..

供货商浮现重大质量或安全咨询题,对XXX(中山)造成重大妨碍.

Incomingofsupplierhasthreetimesorabovequalityissuespermonth,andsupplierhasno

effectiveaction.

供货商的来料有每月3次或3次以上一般质量咨询题,同时无有效的改善.

Materialofsupplierhasqualityissuecausecustomercomplaint.

供货商的物料浮现质量咨询题,造成客户投诉.

Detailoperationof8D;refertotheprocedureBZQP-8-07“correctiveandpreventiveactions

procedure”.

对于8D的作业方式,参照“纠正及预防措施程序”.

6.6Supplierqualitymonitorandimprove供货商质量监控和改善.

6.6.1IQCmonthlymonitorsupplierqualityperformanceandevaluatetopworstperformancesupplier

inLAR,line/customercomplaint.Detailoperationasbelow:

IQC每月监控供货商的质量表现,同时从来料检验批合格率,产线投诉和客户投诉中挑选最差供货商.

详细作业办法如下:

IQCchoosesworst5LARperformancesupplierandtheirLARmonthly

performancetocalculatethescoreofsupplierbasedonbelowformula:

60-(1-actualLAR)x100.

IQC从供货商LAR表现中挑选最差5位供货商和其当月的LAR,根据以下公式计算供货

商的得分:60-(1-actualLAR)x100.

IQCcalculatescoringofworst5LARsuppliersperformaceinline/customerclaimasbelow:

IQC从供货商LAR表现最差5位供货商,按照以下方式计算供货商产线投诉和客户投诉得

分:

Line/customercomplaint<1;scoring30;

产线投诉和客户投诉<1,得分30;

Line/customercomplaint=1;scoring20;

产线投诉和客户投诉1次,得分20;

Line/customercomplaint=2;scoring10;

产线投诉和客户投诉2次,得分10;

Line/customercomplaint≧3;