自考商务英语写作练习题试卷

第页)C.agreatsatisfaction D.greatsatisfactions197.Completelysatisfiedwiththeachievements,____________torewardallofhisemployees.A.thepresidentdecidingB.itwasdecidedC.itdecidedD.thepresidentdecided198.Wehaveneithertime____________theconstructionofsuchadam.A.havenormoneyforB.norhavemoneyforC.normoneyforD.nothavemoneyfor199.Ifadditionalchargesarenecessary,please____________mycompany.A.payforB.costCpayD.bill200.Havinganalyzedthecomplaintsandthecurrenttrendsintourism,weofferthreesuggestionas____________.A.followB.followingC.followsD.followedII.Filleachoftheblankswithacorrectwordorphrasechoosingfromthefollowinglist.Changetheformwhennecessaryanduseeachitemonceonly.Payattentionthatineachlist,therearetwoextrawordsforchoice.(1pointeach)1-20:apologizeforsupercomputerizedealdelaysenddispatchbalancedeterencloseinconvenienceitemlinemakeupformislayorderoutofstockregretresumestocksupplythankA:Wethankyouforyour(1)ofmay11fortwoEasy-fixYearPlanners.This(2)hasprovedsopopularthatwe(3)toinformyouthatitistemporarily(4).Wehopetobeableto(5)supplieswithinthenexttendays.Weapologizeforany(6)thismaycause.B.(7)youforyourorderofJune12for10“Finesse”diningtablesand40“Finesse”diningchairs.Asweareinapositionto(8)youwiththeabove(9)from(10),wehavearrangedforthemtobe(11)toyouearlynextweek.C.ThankyouforyourletterofMay23.Weregretthe(12)in(13)yourorderforthefivecomputerprograms.Unfortunately,wehadproblemwithournew(14)systemfor(15)withordersand,asaresult,yourorderwas(16).Wehave(17)thefiveprogramstogetherwithanextradiskwhichwehopewillhelp(18)thedelay.Onceagain,we(19)theinconvenience.Wehopethatitwillnot(20)youfromdoingbusinesswithusinthefuture.21-40:balanceacceptamountappreciatedisqualifycancelcauseclaimfurtherbillexpensefinancialdifficultiesfurtherextensionmeetthebillhonorinterestlimitpricesrulingreductionrejectReturnpricereasonASinceitisagreedthatwehavetherightto21thegoodswhentheyare22attheportofdestination,weregrettoinformyouthatwehaveto23thegoodstoyouatyour24.BYouwillagreethatanyirregularityofthisnaturecanbeagoodreasonfor25theorderunconditionallyor26areplacementofthegoodsatyourexpense.Ourcustomerssay,however,thattheywouldobligeusbyacceptingthesegoodsata27of10%ontheinvoiceamount.CThe28fromwhichwearesufferingatpresentarethe29ofourinabilityofmeetingyourdraftatmaturity.Inthemeantime,ifyouwouldkindlyallowusa30ofthepayment,say,anotheronemonth,wewouldthenbeabletogiveyouaPromissoryNotefor30days.DIregretverymuchtosaythat1findmyselfunableto31dueonNovember2,andIfeelsureyouwill32thedifficultyinwhichIamplaced.Ifyouwillkindly33$210cashanddrawa34onmeattwomonthsforthe35of$290plus36at6%,Ishallbemostgratefultoyouandwouldguaranteeto37itonpresentation.EInviewofthelowlevelof38hereweaskyouto39yourdraftsonusto60%ofthe40youexpectustoobtainforyourconsignments,orweshallbeunabletomeetthesedrafts.41-60:exceptionadditionalwishsympathizemanufactureragreedtemporaryEnclosedaimingvaluedhappythankmarketpopularmaintainhouseholdsabroaddelightedfirstsettlerecommendoblige ADearMs.Finnegan,Iam(41)tosaythatwehave(42)toyourrequestfora60-dayextensiontopaythe$875.60dueonyouraccount.Weunderstandthatyouarecurrentlyhavingproblemswithyourowncollections,andwecancertainly(43)withthatproblem.Wearepleasedtohearyousaythattheseconditionsare(44),andthatyoufeelcertainthatyouwillbeabletomeettheextendedpaymentdateofNovember15,2004.Weareagreedthatyouwill(45)youraccountinfullonorbeforethatdate.Wewanttoemphasizethatgrantingthisextensionconstitutesan(46)toourusualcreditterms.WearegrantingthisexceptionbecauseMDChasbeenagoodand(47)customerformanyyears,andwewanttodowhateverwereasonablycanto(48)thatgoodrelationship;however,youshouldnotexpectthatwewillbeabletograntany(49)extensionsinthefuture.(50)youwell.Faithfullyyours,AlbertTerranovaBHefeiRongshida(Group)Co.,Ltd.27SuixiRoad,Hefei,Anhui230041Tel:086551-552741021May,2004Ms.HelenGarnerPurchasingManagerSparkCo.,Ltd.124LaTrobeStreetMelbourne,Victoria3000AustraliaDearMs.Garner,Weare(51)toreceiveyourletterof12May2000.Youwrotetotherightwashing-machine(52).TheCompanyhastakenafive-year-longqualityguarantee,longerthanthatofmostmanufacturers.(53)isthecatalogueofthelatestseriesofmicro-computerautomaticwashing-machines.Consideringyoursisacompany(54)atsmallhouseholds,westrongly(55)themodelXOB38-99.Basedonourlatest(56)survey,thismodelisthemost(57)oneamong(58)of3-5peopleinmostregionsathomeand(59).Wearelookingforwardtoyour(60)order.Yourssincerely,LuoShuSalesManager61-80competitiveprefectcompetitionpromptnessevidentdefectivecheckregretreplaceimpressedtrustevidencesupplylowmeetamountconvincedtermsestablishrejectstroubleinconveniencedADearMr.Booth,YourletterofJune5surprisedusconsiderablyasourwarehousemengotexplicitinstructionstosupplyourcustomerswith(61)goodsonly,andreturnthosethatare(62)tothemanufacturer.Itis(63),however,thattheyhadsentyouthegoodswithoutacareful(64),otherwisewewouldhavereceivednocommunicationfromyouonthesubject.We(65)thatyouhavebeenputtothe(66)ofrepackingandreturningthe(67),andwithoutwaitingforthepackage,wehavesenttoyoufiftypiecesofperfectgoodsto(68)theothers.We(69)thatyouhavenotbeenseriously(70)throughthemanifestremissnessofouremployees.Yourstruly,TimJosephConsumerAffairCoordinatorBLadiesandGentlemen:WhenIvisitedtheOmahaBusinessShowlastweek,Isawyournewprinterterminal(RC720)andwasverymuch(71)byitsfeaturesandrelatively(72)price.Ithinkthisterminalwould(73)theneedsofanumberofmysmall-businesscustomers.IwouldliketoorderthreeRC720sonsixty-daycredit(74)and,atthesametime,(75)similartermsforfuturepurchasesupto$2,500monthly.AsIunderstandit,theRC720ispricedat$525,plus$50fortransportation,andone15-inch,400-footrollofpaper.Thismeansthatmyfirstorderwould(76)to$1,725.TheComputerPlacewasestablishedtwoyearsago,andsincethattimewehavegrownveryrapidly.MyassociatesandIare(77)thattheservicesandequipmentweofferwillbeinincreasingdemandasbusinessesdiscoverthatonlybyapplyingsophisticatedtechnologytotheiroperationscantheyremain(78).Forinformationconcerningourfinancialresponsibilityand(79)inpayingourobligations,Ireferyoutothefollowing:Rontech,Inc.,6200NewmanAvenue,HuntingtonBeach,CA92647AlliedDataAssociates,4406CromoDrive,ELPaso,TX79912WinthropSystems,16536StoneAvenueNorth,Seattle,WA98133Ifyouwouldlikeadditionalfinancialinformation,Iwillbegladto(80)it.OurbankisTheFirstNationalBank,106WestDouglasStreet,Wichita57202.Verytrulyyours,KateAlexanderPurchasingManager81-100:SincearrivethatopenquotedpayaquantityofbetweenbeorderourcasedispatchshipsailconductqualifyforhandcompetitivebeobligedarrangepaymentnumberADearJack,Wehavereceivedyourletterof29thmay,andwelcomeyournew(81)prices.Wenotethattheseare(82)CFRLondon.Arewerightinassumingthatin(83)theywillbeCFRNewcastle?Now(84)youhaveadoptedcontainersforexports,youwillbeableto(85)ourordersinthenewcontainershipS.SNJAL,whichoperatesregularly(86)NewcastleandDalian.WeencloseourorderZ.533for(87)60tonsofDIOTAIN.Thisorderwouldnormallyhavebeen50tonsbutwehaveincreaseditto(88)_the3%discountonthree20-tonunits.(89)weareparticularlyanxioustoreceivetheRutitleR40,weshould(90)_ifyouwouldarrangefortheimmediateshipmentofthisorder.Faithfullyyours,SarahLeeBDearMr.Jameson,YourOrderNo.2231OurS/CNo.99MO46Wearepleasedtoinformyouthatthemopeds(91)undertheabovenumberhavebeen(92)as(93).Themopedsarepackedin50cases,2toacase.ThecasesaremarkedFBCinsquare,Malta,and(94)1-50.Theconsignmentwill(95)atMaltaonDecember20,onthem.v.AfricanQueen,which(96)fromNingboyesterday.Clean,shippedonboardB/Lincompleteset,togetherwithacommercialinvoiceandinsurancecertificate,bothintriplicate,havebeen(97)toBankofChina,togetherwithoursightdraftinaccordancewiththetermsofyourL/C98)withBarclaysBank,who,webelieve,will(99)thesumuponpresentation.Wearesurethatyouwill(100)morethansatisfiedwiththisconsignment,andwelookforwardtohearingfromyouagain.Yoursfaithfully,FedTerre101-120:passcaptionundershipmentforwardedconsiderationamountreplacerequirementsadvisecataloguesuggestagreelatterexpectinformationshippossiblenumberdocumentsinformADearSirs,OrderNO.27Thankyouverymuchforthe(101)orderyouplacedwithusforrotaryprintingpressesModelsPM600andPM800forshipmentinNovember.PM800canmeetallyour(102)，butweregrettotellyouthatweareunabletosupplyPM600fromstock.Foryour(103),the(104)canactuallybe(105)byPM630,ourlatestmodel,the(106)isattachedtothisletterforyour(107).Orwecan(108)shipmentintwolots,thatistosayPM800inNovemberandPM600inJanuarynextyear,whichistheearliest(109)time.Pleaseletusknowyourdecisionasearlyaspossible.Weare(110)yourearlyreply.Yourstruly,TimLeeSalesManagerBDearMr.Shen,Wearepleasedto(111)youthatthegoods(112)yourP/C#979408havebeen(113)todayontheMVPioneerwhichisdueinShanghai(114)infourweeks.Theshipping(115),includingbillofladinginvoice,andinsurancehavebeen(116)totheFederalCommercialbank,LosAngeles,andwillbe(117)totheiraffiliateinShanghai,whowill(118)you.As(119),wehavedrawnontheFederalCommercialBankat60daysforthenet(120)ofUS$1,010,000.Wearesurethatyouwillbepleasedwiththeconsignment,andlookforwardtohearingfromyousoon.Sincerelyyours,LesterBersteinOverseasSalesDirector121-140policynoteinformedestablishorderssayduplicatecoveringadditionshippedorderedreplyenclosedexecuteagainstreturnedwithsatisfactionadvisestipulatedreminderpromptlyADearSir/Madam,Weregretto__121__thatyouhavefailedto__122__yourL/C_123__S/CNo.6837asrequired.Youdidnotevengiveusa_124__inspiteofourrepeated__125__.But,toourgreatsurprise,todayweare__126__byourbankofthearrivalofanL/Cfromyouwhilethe__127__limithasbeenlongover.Therefore,itisimpossibleforusto__128__thecontract,whichwehavetreatedascancelled,soyourL/CNo.4692hasbeen__129__throughthebank.In_130__,wewouldliketo_131__thatifyouguaranteetoopenyourL/Caccordingtothestipulateddeadlineinfuture,wewillstillbewillingtotakeupyournew__132__.Yoursfaithfully,LurayB.DearSirs,Wearepleasedtonotifyyouthatthemachinesyou__133__on3Julythisyear(ContractNo.567)havenowbeen__134__byS.S.RedStarsailingtomorrowfromSydneytoShanghai.__135__,pleasefindonesetoftheshippingdocuments_136___thisconsignment,asfollows:Onecopyofnon-negotiablebilloflading.Commercialinvoicein__137__.Onecopyofpackinglist.Onecopyofsurveyreport.Onecopyofinsurance__138__.Wehopethisshipmentwillreachyou__139__andturnouttoyourentire__140__.Yourstruly,SarahZhou141-160 length disappointedapproval precedent mentionoutstanding hearing lower proposalcircumstances consider position financialrelationship because preferential business ship meet counter dateproductADearSirorMadam:Thankyouforyourmail.Weare141tohearthatourpriceforyourrequiredproductistoohighforyouracceptance.You142thatJapanesegoodsarebeingofferedtoyouatapriceapproximately8%143thanourquote.Weacceptyour144,butweareoftheopinionthatthequalityoftheothermakesdoesnotmeasureuptothatofour145.Althoughwearekeentodo146withyou,weregretthatwecannotacceptyour147offer.Wedowanttotryandworkwithyou,and148yourrequest,butthebestwecandoistoreduceourpreviousquotationby3%.Wehopethatthiswillmeetyour149.Welookforwardto150fromyou.Withbestregards,BenB.DearSirorMadam:Thankyouforyourletter15124March.Weareverysorrytohearaboutyourcompany’scurrent152problems.Wehave153yourrequesttodelaypaymentofyour154balanceofUS$11.426until1Mayofthisyear.Wearehappytotellyouthatwecanagreetoyour155.Wemustadd,however,thatthis156treatmentisbeinggivenonly157ofyourcurrent158.Itcannotbetakenasa159forourfuturecommercial160.Wewishyoubettertimesahead.Yourssincerely,DennyHo161-180:failuregolatestnotifyprogressbuycollectionaddressestimesincerelydueinterestbymorehandsreceiveproducedealalternativeproceedingsencloseadvantageADearsir:Iamafraidyour161tosettleyouraccount,whichisover162formorethansixmonths,willleaveuswithno163butresorttolegal164.Thisisto165youthatunlesswe166yourcheckfor$7,550.50167June30,wewillplaceyouraccountinthe168ofourattorneysfor169.Yours170,ChenYanB.Dearsirormadam,Ifyouneedanair-conditioner,buyChunLan’s171model.Why?Becauseitsdurabilityisabouttwotimesthatofotherair-conditioners.What’s172,thepriceisatleastfiftypercentlower.Inthepastdecades,agreat173ofair-conditionerplantshavecomeand174.ButChunLanhasconstantlygrownandmadestriking175insalesandprestige.BackofeveryChunLanisoneofChina’slargestfactories176air-conditioners.BackofeveryChunLanisthecapableengineeringstaffthatyouwillfindinnoothers.Pleasewriteonthe177cardthenamesand178ofthosewhomightbe179inlearningmoreaboutChunLan.Thankyouverymuchforyour180.Sincerelyyours,DonaLeeSalesDirector181-200builtwouldraiseincreasedinterestedmakingcomeintoeffectcontainsreputationappreciationhelprawmaterialsmakingreplystocksappreciatedaboutcooperationadvertiseddemanddelightedADearSir/Madam,Weare(181)totellyouthatweare(182)inpurchasingyourhairdryers(183)inthemagazineModernFamilylastmonth.We(184)begratefulifyousendacataloguethat(185)prices,specificationsandotherdetailedinformation(186)theabove-mentionedproduct.Itcan(187)usinalotin(188)adecision.Yourprompt(189)wouldbemuch(190).Thankyouverymuch!Yourssincerely,ThomasBDearSirorMadam:(191)isournewpricelistwhichwill(192)attheendofthismonth.Youwillseethatwehaveincreasedourpricesonmostmodels.Wehave,however,refrainedfromdoingsoonsomemodelsofwhichweholdlarge(193).Theexplanationforour(194)pricesstemsfromthefactthatwearenowpaying10%moreforour(195)thanwewerepayinglastyear,alongwithsomeofoursubcontractorshavingraisedtheirpricesasmuchas15%.Asyouknow,wetakegreatprideinourproductandareproudofthereputationforqualityanddependabilitywehave(196)over15years.Wewillnotcompromisethat(197)becauseofraisingcosts.Wehave,therefore,decidedto(198)thepriceofsomeofourproducts.Wehopeyouwillunderstandour(199)andlookforwardtoyour(200).Withbestregards,RexIII.Rearrangeeachgroupofnumberedsentencesfromthetextofbusinessletterssothattheywillreadlogically.(1pointeach)Group1.Youhavefoundtherightrangehoodmanufacturer.Asaleadingenterpriseinourindustry,weconstantlytranslatehigh-techtechnologyintosatisfactoryproductsforourcustomers.AndourproductsishugelypopularinmostpartsofAsiaandAustralia.Enclosedisthecatalogueofourproducts.It’sagreatpleasuretoreceiveyourletterofJanuary3,2008.Lookingforwardtoyourordersoon.Aspecialofferwesupplyforeachuseristwofreenetseveryyear.Group2.Bestregards.Pleaseinformusofthetraintheywilltake.WearedelightedtoknowthatMr.ThomasSearleandMr.Evanshatchareplanningtovisitourfactoryon27May,2008.MissChenFengyiistomeetMr.SearleandMr.Hatchatthefactory’sconferenceroomat2:00ontheafternoonof27May,2008.We’llarrangeMr.FengXiaoyutomeetthemattherailwaystation.Group3.Thankyou.Hetoldmeyoucharge$50anhour.Beforeschedulinganappointmentwithyoutodiscusstheimportanceofmybusiness,Iaskedyoursecretaryaboutyourlegalfees.Iwillappreciateanexplanationofmybill.Iwasthereforeverysurprisedtoreceiveabillfor$200whenIspentnomorethanonehourwithyou.Group4.Wesincerelyhopethatthisorderwillbejustthefirstofmanyduringtheyear.Theshippingdepartmentisworkingonthisorder.Weareindeedgladtosay“Welcome”andthanksforyourorderof6thJune,whicharrivedthismorning.Wewillsendittoyouwithinthenexttwodays.ItgivesusgreatpleasuretobeabletowritethisletterwelcomingyoutoT&T.Group5.Fordozensofyuaneachmonthyoucanbuypeaceofmindforyourwifeandchildren,andforyourself.Aclientofmineishappierthanhehasbeenforalongtime.Forthefirsttimesincehegotmarried10yearsago,hesaysthathefeelsreallycomfortableaboutthefuture.Suchprotectionwouldhavebeenbeyondhisreachayearago,butnowanewinsuranceplanhasenabledhimtoensurethissecurityforhisfamily.Letmeknowifyouliketoknowthedetailsoftheplan.Iwillcallyouanytimeyoulike.Shouldhediewithinthefollowing30years,hisfamilywouldbeprovidedfor.Hiswifewouldreceive500yuanpermonthforafull30years,andthenalumpsumof10,000yuan.Group6.Thegoodsareurgentlyrequired,sopromptdeliverywillbemostappreciated.WethankyouverymuchforyourletterofFebruary15withpatternsandpricelists.Wehavechosenthreequalities(456,890and134)forwhichweencloseOrderNo.777.Youwillsoonhearfromyourbank.Wehaveinstructedourbanktoopenaletterofcredit(L/C)fortheamountofthisorder.Group7.Ifyouhaveanyquestions,pleaseletusknow.Iampleasedtotellyouthatweareabletoprovideyouwith300GL980heatexchangersand1,000XCO-450airdryers.Thankyou!Enclosedarethepricelistandthepaymentterms.Yourpromptreplywouldbeappreciated.Group8.Thanksandbestregards.KindlynotethepriceshouldbeUSD90+15%andagoodview.WewouldbeobligedifyouwouldarrangethehotelaccommodationforMr.WilliamGhostonJuly13,2000atShangri-LaHotelinShanghai.Weappreciateyourearlyconfirmation.Pleaseadviseusofyourconfirmationbeforetomorrow.Group9.Unluckily,however,IamfullyoccupiedandcannotmeetyouonNovember13.Lookingforwardtoseeingyouagain.Indeed,wehavealotofideastoexchange,andIamconvincedwewillhaveanevenbetterco-operation.IamdelightedtoknowthatyouwillcometoTorontoandvisitourcompany.MyscheduleismoreflexiblefromNovember15to18.Iwonderifyoucanmanagetomeetmeduringthesedays.Group10.Wehaveenclosedacatalogueofallthespecificationsandvarietiesofourproducts.OurproductsarealwaysverypopularinEuropeandJapan.Withyourhelp,wearehopingtopenetratethehugemarketinChina.Weareawaitingtheopportunityofcooperatingwithyou.Withalonghistoryandhighreliability,thisCompanyhasestablishedagoodreputationathomeandabroad.It'ssonicetoreceiveyourletterdated1July2000.Thankyouforyourinterestinourproducts.Ourproductsincludefacadeboardsoffibercementwithnaturalsurface,polyurethane-coatedfibercementboardandlate-coatedfibercementboards.Group11.Inconsiderationoftheverypleasantbusinessrelationshipwehavehadwithyourfirmformorethan15years,Wehopethatourconcessionwillresultinaconsiderableincreaseofyourordersandassureyouthatweshallalwaysendeavortoexecutethemtoyourcompletesatisfaction.Weshall,therefore,infuturedrawonyouat60d/s,documentsagainstacceptance(D/A),andtrustthatthesetermswillsuityourrequirements.Wehavereceivedyourletterof15thAprilinwhichyouaskforanextensionofourterms.wehavedecidedtoagreetoyoursuggestion.Group12.Theyarenotwhatwewant,havingadullfinishinsteadofabrightone.Wearesorrytosaythatyouwillhavetotakethemback.ThankyouforyourshipmentofbrassbedsorderedbyusonOctober13,butmuchtoourregretwehavetoinformyouthattheygreatlydisappointus.Pleasesendusthekindweorderedandletusknowwhatdisposaltomakeoftheseassoonaspossible.Wehavereceivedmanycomplaintsfromourbuyers.Theystatethatthebedsarenotattractiveenough.Weare,however,makingeffortstopersuadeourbuyerstoacceptthem,butitseemsthatthedullfinishhasmadethemquiteunsalableinthemarket.Group13.Wehopethecookieswiltbedistributedamongpotentialcustomersassoonaspossible.WearedelightedtoknowthatyouarewillingtotryourCopenhagenButterCookies.Lookingforwardtoyourcommentsoonest.Atyourrequest,wearearrangingthedeliveryof50boxesoftheabove-mentionedproduct,whichissupposedtoarriveatyourcityintwoweeks.Pleasedonothesitatetocontactusifyouhaveanyotherrequest.Group14.1.Staffdevelopmentcouldbebetterthoughtout.Wediscoveredthatthereweremanyareasthatcouldbeimproved.Inall,thesekindsofimprovementswouldleadtomoreharmonyinthedepartment.Theorganizationofthedepartmentcouldbeimprovedsignificantly,Staffmoralecouldberaised.Group15.Itisanexcellentopportunity,whichcameasacompletesurprise,andwhichIfeelthatIcannotpassup.Therefore,Imustdeclineyourgenerousoffer.IappreciateyourletterofferingmethepositionofSystemsAnalystwhichIrecentlyappliedfor.ThankyouforallthecourtesiesextendedmeandIenjoyedmybriefvisitwithyou.ShortlyafterIarrivedbackatmyofficefrommyvisitwithyou,IwastoldthroughourAdministrativeVicepresidentthatIwasbeingpromotedtothepositionofmanagerofcomputerservices.Group16.1.Ifourstaffisatfault,youmayrelyonourcorrectingtheerror,ormakingagenerousallowanceifyouchoosetotakethegoods.2.WehavecloselyexaminedthesampletakenfromourlastconsignmentandfinditinnowaydifferentinqualityfromtheTP-415thatwehavehereinstock.3.Wecanonlysurmisethattheremustbemistakessomewhere.4.Thankyouforyourattention.5.Inordertosettlethematter,weshouldbepleasedtosendarepresentativetoconductaninspection.Group17.1.MyscheduleismoreflexiblefromNovember15to18.2.Unluckily,however,IamfullyoccupiedandcannotmeetyouonNovember13.3.Lookingforwardtoseeingyouagain.4.IamdelightedtoknowthatyouwillcometoTorontoandvisitourcompany.5.Iwonderifyoucanmanagetomeetmeduringthesedays.Group18.1.Severalcomplaintshavebeenreceivedfromcustomersthatinformationtook2-3daystoreachthem.2.Pleasedouble-checktheaddressesofpeopleyousendpropertydetailsto.3.Pleasemakesureinfuturethatdetailsofpropertiesaresentoutbyfirstclasspostonthedaywereceivetherequest.4.Wehaveagoodreputationforefficiencyandwemustn'tloseit.5.Lastweek3lettersweresenttothewrongaddress.Group191.However,whenmycreditcardstatementarrivedthismonth,1noticedanextra$299chargefromGoodVibes,Inc.2.Althoughthesalespersondiscussedathree-yearextendedwarrantywithme,Id