致用商务英语阅读上

致用商务英语阅读上第1页/共61页ContentsProgrammeContent1ProgrammeObjective

2Warming-up

3PassageOne4PassageTwo5第2页/共61页ProgrammeContentReadapassageongoodqualitiesofareceptionist;Readapassageontheimportanceofreceptionarea;Learnthecommonexpressionsonbusinessreception;Learnhowtomakeanappointmentwithbusinessclients.第3页/共61页ProgrammeObjectiveTalkaboutreceptionandqualitiesofreceptionists;Mastertheskillstomakeanappointmentwithbusinessclients;Completeakindofreceptionactivityinthebusinessfield;Communicatewithforeignbusinesspartnersonthemattersofbusinessreception.第4页/共61页Partone

Warming-upChallengeYourselfCanyoutellustheChinesemeaningofthefollowingwordsimmediately?1.

display 2.imate9.ensure10.literacy第5页/共61页ShortSurveyHaveyougotsomeideaofthefollowingtermsbeforereadingthepassage?1.munication第6页/共61页PassageOne

GoodQualitiesofaReceptionist第7页/共61页

Areceptionististhefirstpersonaclientseesorhearswhenvisitingorcallingacompany.Thereceptionist’sabilitytomakeagoodfirstimpressioncancreateandmaintainbusiness.Shemustbeabletospeakintelligentlyaboutthecompanyandwhatitrepresents.Areceptionistmustdisplayloyaltytothecompany,beabletomultitask,haveavarietyofcomputerskills,andbeanexcellentcommunicator.Thehealthofthecompanymaydependonit.第8页/共61页CommunicationSkillsAreceptionistmustbeagoodcommunicator.Sincehewillbespeakingonthephoneandmeetingwithpeoplenumeroustimesthroughouttheday,hemustbeabletofollowconversationsandhavehispointunderstood.Hemustalsobeefficientatrelayingmessagestoothersinthecompany.Anoutgoingpersonalityisaplus,andit’snecessarytohaveagoodmemoryforfacesandnames.Heshouldbeabletodeveloparapportwithclientsandrememberanypersonalinformationtheyhavetoldher.第9页/共61页MultitaskingThereceptiondeskcanbecomequitebusyandagoodreceptionistmustbeabletohandlemanythingsatonce.Aclientmightbeatthereceptionareaatthesametimeasthephoneisringing.Amailcarriermightsimultaneouslycomeinwithapackage.Theefficientreceptionistwillbeabletohandleitallwithoutanyonefeelingslighted.Shemustbecourteousevenunderpressureandbeabletohandlealltypesofpersonalities.Herdeskshouldbeorganizedsothatshecanrunthefrontofficeefficiently.第10页/共61页MaturityAreceptionistwillhearpersonalandconfidentialinformationabouthisco-workersandthecompany’sclients.Hemustberespectfulofallinformationhereceives,whetheritisapieceofmail,avisitororaphonecall.Hemustbediscreetandtactfulandnotshowsurprisewhenfacedwithintimateorshockinginformation.Loyaltyisofutmostimportanceinareceptionist.Clientsmustknowthattheirprivateinformationissecureandwillnotgopastthereceptiondesk.Undernocircumstancesshouldareceptionistevertellanyoneelseanypersonalinformationtowhichheisprivy.第11页/共61页KnowledgeofComputersandOfficeEquipmentComputerliteracyisanimportantaspectofthereceptionist’sjob.Sheisresponsibleforletters,memosandpossiblyaccounting,soit’sessentialtobeproficientinwordprocessingsoftwareandspreadsheetprograms.ShewillbeinvolvedinreceivingandsendingemailandsearchingontheInternet.Shemustbeabletofaxdocuments,eitherbymachineorbycomputer,useamailmachineandacopier.Thephonesystemmighthaveseveraldifferentlinesandshewillneedtofeelconfidentreceivingandtransferringphonecalls.第12页/共61页DoingWhateverIsNeededReceptionistsmustnottakeexceptiontooccasionallydoingtasksthatarenotintheirspecificjobdescription.Theyshouldnotfeelthatthesetasksarebelowthemorfeeldemeanedifaskedtoperformthem.Thesemightincludegettingcoffeeororderinglunchforclientswhoareinameeting.Itmightevenbepickinguptheboss’sdrycleaning,watchinghischildforanhourintheoffice,ortakingsomeonetotheairport.Sometimesthesetypesofdutiesareessentialtoasmoothlyrunningoffice.第13页/共61页Words&Expressions1)intelligentlyadv.

聪明地

2)displayv.

显示3)multitaskv.

多工化

4)varietyn.

多样5)numerousadj.

为数众多的

6)relayv.

转播7)outgoingadj.

外向的

8)personalityn.

个性9)maturityn.

成熟

10)plusprep.加，加上11)rapportn.

关系，一致12)simultaneouslyadv.

同时地13)slightv.

轻视

14)courteousadj.

有礼貌的15)confidentialadj.

秘密的

16)discreetadj.

谨慎的17)tactfuladj.

机智的

18)intimateadj.

亲密的19)utmostadj.

极度的

20)secureadj.

安全的21)literacyn.

识字

22)aspectn.

方面23)proficientadj.

熟练的

24)spreadsheetn.电子表格25)transferv.

转移26)takeexceptionto反对第14页/共61页Notes

(1)Shemustberespectfulofallinformationhereceives,whetheritisapieceofmail,avisitororaphonecall.她必须尊重接到的所有信息，无论是一封邮件，一位来访者还是一个电话。其中，固定搭配whether…or…的意思是“无论……还是……”，whether引导的是让步状语从句,意思是“不管,无论”,从句中通常用一般现代时代替将来时，例如，Whetheritrainsornot,weplayfootballonSaturday.（无论下不下雨,我们都在星期六踢足球。）此外，短语berespectfultosb.的意思是“对某人表示尊敬”,例如，Ihopeyouwouldbemorerespectfultoyourfather.（我希望你对父亲有礼貌些。）第15页/共61页(2)Undernocircumstancesshouldareceptionistevertellanyoneelseanypersonalinformationtowhichsheisprivy.无论如何，接待员都不应将她私下知情的个人信息告诉别的任何人。其中，固定搭配undernocircumstances的意思是“无论如何都不；决不”，位于句首，后面的句子要用倒装结构，详细地说是部分倒装结构，具体形式是将谓语的一部分放置于主语前面，例如，UndernocircumstancesshallIleaveyou.（在任何情况下我都不会离开你。）此外，形容词privy的意思是“私下知情的”，例如，Thelawyerwasprivytogovernmentsecrets.（律师对政府秘密私下知情。）第16页/共61页(3)Theyshouldnotfeelthatthesetasksarebelowthemorfeeldemeanedifaskedtoperformthem.他们不应感到这些任务比他们的职位低级，或者如果被要求完成这些任务而感到降低身份。其中，…ifaskedtoperformthem…是省略句，在if后省略了主语和谓语，也就是省略了theyare，类似的句子还有很多，例如，Theydonotwearoutifproperlymanaged.（如果管理适当，它们不存在损耗问题。）此外，动词demean的意思是“贬低，降低”，例如，I’llneverdemeanmyselfbydoingsomethingdishonorable.（我决不会做什么不名誉的事来辱没自己。）

第17页/共61页BusinessLink:BusinesslinkHowtoMakeAppointments(I)第18页/共61页4/25/2023

Theschedulingofappointmentsvariesdependingonthetypeofbusinessthatsecretariesareinvolvedin.Forinstance,appointmentsmaybescheduledfor15minutes,30minutes,or1hour.Thisisdependentupontheoffice.Therearetwokindsofappointments:client’sappointmentsandboss’appointments.SchedulingAppointmentsforClientstoMeetwithYourBossThefollowingarethequestionsyouneedtoaskanyonewhowantstomakeanappointment:Day:Date:Time(shouldconfirmthetime):Name:Telephone:

第19页/共61页4/25/2023

Onceyouhavethisinformation,repeatthedetailsbacktotheclient.Nowifyou’reunsurethattheappointmentwillsuityourboss,youneedtoexplainthatyouwillcalltheclientandconfirmit.Ontheotherhand,ifyou’reprettycertaintherewillbenochange,telltheclientyou’llonlycontacthim(her)ifachangeneedstobemade.Thelaststepistogiveawrittenmessagetoyourbossdetailingalltheinformation.Subjectofdiscussion第20页/共61页ReadandThinkAfterReading第21页/共61页4/25/2023Task1:

Afterthepassage,youwillfind5questions.Foreachquestionthereare4choicesmarkedA、B、CandD.Youshouldmakethecorrectchoice.Agoodreceptionistmusthavethefollowingskillsexcept_____________.A.communicationskillsB.multitaskingskillsC.doingtaskswithintheirspecificjobdescriptionD.computerskills2.Tobeagoodcommunicator,areceptionistmust_____________.makehispointunderstoodbegoodatrememberingfacesandnamesC.haveanoutgoingpersonalityD.Alltheabove第22页/共61页4/25/20233.Whatdoes“multitasking”mean?A.handlemanythingsatonceB.handlemanypersonalitiesC.handleallthepackagehereceivesefficientlyD.bereadytoanswerthephonewheneveritrings4.Whenhearingthepersonalinformation,agoodreceptionistmay__________.A.showsurpriseB.showrespectC.passitontoothersD.Noneoftheabove5.Whattasksarenotincludedinthejobdescriptionofareceptionist?A.receivingandsendingemailB.faxingdocumentsC.gettingcoffeeforclientsD.receivingandtransferringphonecalls第23页/共61页4/25/2023Task2:Fillintheblankswiththewordsandexpressionsgiveninthebox.Change

theformifnecessary.

relaysimultaneouslyslightconfidentialintimateutmosttactfulproficienttransferplus第24页/共61页4/25/2023Theeventwillbetelecast_________tonearly150cities.Heis_________inEnglishwithcustomer.Hetoldmethe_________information.Theexhibitionwas________toanothercitytwodayslater.We’vegottofitfivepeople_______alltheirluggageinthecar.6.Themagazinepublished_______detailsoftheiraffair.7.Iwill_______youropiniontotheheadmaster.8.Hisgivinguphasputusinapositionofthe________difficulty.9.A_________remarkeasedherembarrassment.10.Weshouldn’t_______anybodyevenifhe’sanobody.

第25页/共61页ReadandTranslateAfterReading第26页/共61页4/25/2023Task1:TranslatethefollowingphrasesintoEnglish.1.留下第一印象2.各种技能3.私密信息4.表示尊重的5.熟练，精通6.文字处理软件7.转接电话8.表示异议9.传真文件10.使办公室高效运转第27页/共61页4/25/2023Task2:TranslatethefollowingsentencesintoChinese.Hehadanopportunitytofullydisplayhistalents.Itwascourteousofhimtohelptheoldladywithherbundles.Mytwinbrotherismoreoutgoingthanme.TheEarthisonlyoneofthenumerousplanetsintheuniverse.Shetookexceptiontohavingtowaitoutsideintherain.

第28页/共61页AfterReadingReadandSpeak第29页/共61页4/25/2023Task1:Discussthefollowingquestionswithyourpartnerafterreadingthepassage.Whatqualitiesshouldagoodreceptionisthave?Whatattitudeshouldareceptionisthavetowardspersonalandconfidentialinformationshereceives?第30页/共61页4/25/2023Task2:Recitethefollowingparagraph.

AreceptionististhefirstpersonaclientseesorHearswhenvisitingorcallingacompany.Thereceptionist’sabilitytomakeagoodfirstimpressioncancreateandmaintainbusiness.Shemustbeabletospeakintelligentlyaboutthecompanyandwhatitrepresents.Areceptionistmustdisplayloyaltytothecompany,beabletomultitask,haveavarietyofcomputerskills,andbeanexcellentcommunicator.Thehealthofthecompanymaydependonit.

第31页/共61页PassageTwo

TheImportanceofReceptionArea,theLinkBetweenYouand

YourCustomer第32页/共61页Q1

Canyoudescribewhatareceptiondeskislike?第33页/共61页Q2

Doyouthinkthereceptionareaisimportant?Why?第34页/共61页Justasafacerepresentsaperson,thereceptionarearepresentsanofficeorabusiness.Andjustasweformanopinionbylookingattheperson(usuallytheface),mostvisitorssimilarlyformanopinionaboutthebusinessandhowitisdoingbylookingatthereceptionarea.Andperhapsthemostimportantthinginthereceptionareaisthereceptiondesk.Butthesedeskscanbeofmanytypes.Forexample,receptiondesksoftencomeinwood,glassandeveninsteel.Andtheycomeinmanyshapesaswellsuchasrectangular,squareandevenlikeasemi-circle.Soifyouhavean第35页/共61页officetodecorate,asmartandastylishreceptiondeskiswhatyouneed.Buttheimportanceofreceptiondesksgoesbeyondjustbeautifyingthearea.Thesedesksmusthaveutilitytoo,becausethisiswherethefrontofficedepartmentofthebusinessisgoingtobelocated.Therearemanyimportanttaskscarriedoutfromthisareasuchasreceivingandsendingletters,attendingphonecallsandofcourseattendingvisitors.Sothedesignofthereceptiondeskisimportant.Itneedstobeensuredthatitisdesignedtoeasethecarryingoutofmultipletasks,becauseoftenthefrontoffice第36页/共61页peopleneedtoswitchfromonetasktoanother.Thedeskshouldhelpthemdothisandthedesignshouldnevercomeinthewayofsmoothoperations.Thereceptiondeskshouldalsocomewithsomestorageareawherethepersoncankeepimportantdocumentssafely.Itshouldalsobedesignedinsuchawaythatthewiresoftelephones,faxmachinesandotherscanbeaccommodated,andthesewiresarenotexposedtothevisitors.

第37页/共61页

Mostbusinesspeopleknowthevalueofmakingagoodfirstimpressionintheworkplace:dressconservativelyatjobinterviews,don’tsayanythingnegativeaboutpastemployers,andproofresumesandcoverlettersfortypos.Thesame“you’ll-never-get-a-second-chance-to-make-a-first-impression”rulesshouldapplywhendesigningordecoratingtheworkspace，architectssay.

第38页/共61页

Thereceptionarea,orlobbyisofcriticalimportance.Inaway,yourlobbyisreallylikeyourbusinesscard.Visitorsshouldbeabletowalkin,lookaroundandrightawayunderstandwhatthiscompanydoes.Thereceptionareaneededtobewelcoming,butalsoemanatecreativitybybeinginterestingandsurprising.Forexample,withcoolbluesonthewallsandamint-greencountertopthatcurvesinward,welcomingvisitors.

第39页/共61页4/25/2023

Manydesignersthinkthatacompany’sreceptionareaorwaitingroomshouldbeseparatefromtherestoftheworkarea.Visitorswalkinginshouldbeabletogetaglimpseoftherestoftheofficeandofwhathappensinthecompany,buttheyshouldn’tbeimmediatelythrustintoaworkspace.Andifacompanyreallywantstoconvey“cuttingedge”withitsreceptionarea,itshouldbepreparedtochangeitfrequently.Thereceptionististheinitialcontactpointwiththeexternalworldandsoitisinaverypowerfulplacetoimprovethewaythecompanyisperceived.Thisiswhyitissoimportantthatthispersoniswelltrainedandeducatedonthetasksshewilldealwith.第40页/共61页Words&Expressions1)

rectangularadj.

矩形的

2)semi-circlen.

半圆形3)decoratev.

装饰；布置

4)stylishadj.

时髦的；流行5)utilityn.

效用；实用

6)carryout施行，实现7)ensurev.

担保；保证

8)easev.

减轻；放松9)switchv.

改变；交换

10)multipleadj.

多种多样的；许多的11)intheway挡道，妨碍

12)accommodatev.

容纳13)conservativelyadv.

保守地

14)workplacen.

工作场所15)glimpsen.

一瞥，一闪

16)thrustv.

刺；插入17)resumen.

简历

18)typosn.

打字排版错误19)lobbyn.

大厅

20)criticaladj.

决定性的21)emanatev.

散发

22)countertopn.

工作台面23)initialadj.

开始的

24)externaladj.

外部的25)perceivev.

注意到第41页/共61页Notes

(1)Andjustasweformanopinionbylookingattheperson(usuallytheface),mostvisitorssimilarlyformanopinionaboutthebusinessandhowitisdoingbylookingatthereceptionarea.正如我们通过看人（通常是脸）形成意见，类似地，大多数参观者通过看接待区形成对企业及其经营的意见。

其中，短语justas的意思是“正如，就好像”,例如，ThingshappenedjustasIhadexpected.（事情正如我所预料那样发生了。）短语formanopinionabout的意思是“对……形成意见”，例如，Weformanopinionaboutpeoplethroughunspokencommunicationwithinsevensecondsofmeetingthem.（在见面七秒钟内我们通过非语言交际形成对人的意见。）第42页/共61页4/25/2023(2)Buttheimportanceofreceptiondesksgoesbeyondjust

beautifyingthearea.但接待台的重要性不只是美化接待区。

其中，短语gobeyond的意思是“超出，胜出”，例如，Thepricewentbeyondtheirmeans.（这个价格超过了他们的财力。）再如，Wemustgobeyondlimitationandpromoteinnovation.（我们必须跨越模仿的阶段，鼓励创新。）第43页/共61页(3)Andifacompanyreallywantstoconvey“cuttingedge”withitsreceptionarea,itshouldbepreparedtochangeitfrequently.如果公司真想用接待区传递前沿的信息，它应该准备经常更换接待区。

其中，短语cuttingedge的意思是“尖端，前沿”，例如，Speedupyourperformanceandstayaheadwithourcuttingedgetechnologytoday.（提高您的业绩使用我们的前沿技术保持领先。）Californiaisonthecuttingedgeoftrendsthatspreadnationwide.（加州走在全国流行的前沿。）第44页/共61页BusinessLink:BusinesslinkHowtoMakeAppointments(II)第45页/共61页4/25/2023Othertipsyoushouldbearinmind:

Don’tmakeappointmentsforyourbossattimesthathelikestokeepasideforroutinetasks.Considerhistime-managementstyle.PeriodsthatarenotconsideredeffectiveformeetingsareMondaymornings,daysbeforeandafterlongweekendsandbankholidaysandtimesimmediatelypriortolunchandinthelateafternoons.第46页/共61页4/25/2023Rememberthatyourbosshasotherprioritiesandcommitmentsthroughouthisday.Trynottoover-commithimtotoomanyappointmentsinasingleday.Choosedaysandtimescarefullyandalwayschecktheothereventsofthedayorweekaroundtheproposedappointment,judgingwhetherthetimecanbegiventotheappointment.Beawareofhospitalityandexpectations,andaskifrefreshmentsarerequired.第47页/共61页ComprehensionCheck第48页/共61页4/25/2023Task1:Tellwhethereachofthefollowingstatementsistrue(T)orfalse(F)accordingtothepassage.()1.Perhapsthemostimportantthinginthereceptionareaisthereceptiondesk.()2.Thedesignofthereceptiondeskshouldhelpcarryouttasksmoothly.()3.Therulesformakingagoodfirstimpressionatajob

interviewcannotbeappliedtodecoratingtheworkspace.()4.Manydesignersthinkthatacompany’sreceptionarea

orwaitingroomshouldnotbeseparatefromtherestoftheworkareasothatvisitorsseethewholeworkspace.()5.Thereceptionareaneededtobewelcoming,interestingandsurprising.第49页/共61页4/25/2023Task2:Discussthefollowingquestionsingroupsafterreadingthepassageandshareyourideaswithyourpartner.

Whyisthereceptiondeskthemostimportantthinginthereceptionarea?Whatutilitydoesthereceptiondeskhavebesidesbeautifyingthearea?第50页/共61页4/25/2023Task3:Makesentencesusingthegivenwordsandexpressions.

decorateutilitycarryoutinitialperceive

第51页/共61页VocabularyCheck第52页/共61页4/25/2023Task1:Fillintheblankswiththewordsandexpressionsgivenbelow.Changetheformwherenecessary.

decorateensureswitchcarryoutstylisheaseinitialexternalperceiverectangularbeyondmultiplethrustaccommodateglimpseconservativelytypolobbyeasecountertop第53页/共61页4/25/20231.Allhisinjuriesare________.2.Nobodywantsto_______backtotheoldsystem.3.Wordscanhave________meanings.4.Thishotelcan________upto500guests.5.Ifyouwantto_______thatyoucatchtheplane,takeataxi.6.Hewas_________dressedinadar