2023学年完整公开课版丢失证件

《英语导游培训》入住期间特殊事件处理---丢失证件财物Thelosspassports/belongings主讲教师：张璐Lecturer:LuZhang入住期间特殊事件处理---丢失证件/财物ObjectivesToknowhowtodealwiththecasethatthetouristloseshis/herpapers,howtohelpthetouristlookforlostlaggageandtrainthelocalguide'ssenseofresponsibility.SceneWhencheakingin,oneofthetouristsfoundthathis/herbaggageislost.Thelocalguide.Wang,ishelpinghimorhertodealwithit.PreparationsmocklobbyFormDialoguesI.TrainingContent

II.ServiceProcedures

Step1Step2Writeoutanofficialcertificateofloss.Step3ReportthecasetothePublicSecurityBureauaswellastherelevantbank.Step4ReportthecasetothepoliceHelpthetouristtolookforitHelpthetouristtobuyhis/herdailynecessitiesCooperatewithrelevantdepartmentstoinvestigateitStep5Step6III.Dialogue

Scene:Whencheakingin,oneofthetouristsfoundthathis/herbaggageislost.Thelocalguide.Wang,ishelpinghimorhertodealwithit

A:tourist,lilyB:tourguide,MaryA:Oh,mygod.whatshallIdo?B:What'sthematter,madam.MayIhelpyou?A:Yes,Mary.Ican'tfindmybaggage.B:Haveyoucheckanywhereelse?Areyousureyoulostit?A:Yes,I'velookedeverywhere,butIstillcouldn'tfindit.B:Howmanypiecesofbaggagehaveyoulost?A:Justonepiece.III.Dialogue

B:Canyoutellmethefeaturesofyourbaggage?A:It'saredsmallbag.Theyhaveallmythings,includeIDcard,passport,visacardandsomeclothes.B:I'msorrytoherethat.Inthiscase,weshouldgotothepolicesationforcertificatesforthelostfirst.ThenwegototheChineseEmbassyforareplacement.A:Thankyou.You'reverynice.B:Don'tmentionit.Youcantryitremember.Haveyoubeentoanywhereanduseditlasttime?A:Letmesee.Oh,Imayhaveleftitinbookstore.B:Don'tworry,wewilllookitforyourightaway.A:Thankyou.Let'sgo.TASK1SituationalDialogueSPECIALREQUIREMENTSOFTOURISTSFORACCOMMODATIONScene:supposeyouareatourguide.oneofyourtowristshaslosthiscamera.Youaretryingyourbesttohelphimtofindthelostcamera.IV.Practice

V.Tips

Whatshouldyoudoifyouloseyourbaggageintheairline?Don’tworry.Youwillgostraighttotheairlinewhichyouaretravelingwith.Theywilltakeyoutothelostandfounddepartment.You