Job Description岗位职责模板

PAGEPAGE1JOBDESCRIPTION职位描述SECTIONONE第一部分JOBOUTLINE职位概述JobTitle职位名称:CateringSalesManager宴会销售经理Department小部门:Events宴会部Division大部门:SalesandMarketing市场销售部JobGrade职位等级:Level3ReportsTo:DirectorofCatering宴会销售总监Supervises下属:Catering/EventsCoordinator宴会会议销售协调员OtherRelationships其它联系:Otherdepartments其他部门Approvedby批准人:Position职位:GeneralManager总经理 Signature签名:Updatedby更新: DirectorofSalesandMarketing市场销售部总监Date日期:StaffName雇员姓名: CommencementDate入职日期：Signature签名: No.ofPages页数:7SECTIONTWO第二部分KEYAREAS职责范围Title：CateringSalesManager职位名称：宴会销售经理Division/Department: SalesandMarketing部门：市场销售部JobSummary/Purpose:职责概要：TheCateringSalesManagerisresponsibleinachievingtheroomandcateringsalesobjectivesofhis/herMICEmarketsandbusinesssegments.Inaddition,he/sheisresponsibleforthefollowupofmaterializedgroupswithroomsunderthegeneralguidanceandsupervisionoftheDirectorofCaterting,DirectorofSalesincoordinationwiththeDirectorofSalesandMarketing,implementsallsalesactivitiesandmaximizebusinessopportunityinhis/herspecificareaofresponsibility.宴会销售经理负责实现自己於会展市场营销部分的客房和餐饮的目标及负责团队协调和跟进工作，并密切与宴会销售总监，销售总监及市场销售总监保持联系和沟通，同时执行所有销售活动，并在其职责范围内最大化地使业务机会转变为现实产能。CoreCompetencies：核心竞争力:SupervisionofOperationDepts营运部门督导PersonalFunction个人职能安排Profitability收益GuestSatisfaction客人满意度EmployeeSatisfaction员工满意度HumanResources人力资源Reports报表Meetings会议CostControl成本控制Budget/Capex预算/资本支出ImageManagement形象管理EnvironmentProtection环保职责EnergyConservation能源节约职责PropertyManagement物业管理GeneralDuties其他职责SECTIONTHREE第三部分RESPONSIBILITIES职责明细1.SupervisionofOperationDepts营运部门督导-N/APersonalFunction个人职能安排AssistDOSMandDOCtoexecuteallsalesactionplansrelatedtoMICEmarket(bysegmentandgeographicallocations)asoutlinedintheMarketingPlan.辅助市场销售部总监和宴会销售总监执行所有关于市场营销计划中会展市场营销销售计划的活动（根据地段和地理位置）HandleallaspectsofGroupslogisticsaftercontractsigningincludingco-ordinationwithallrelateddepartmentsandexecutionthereof跟进所有团队相关事宜，包括酒店内部的配合及协调和执行情况DevelophitlistindustryandsegmentunderthesupervisionandguidanceofDOCandDOSM在市场销售部总监和宴会销售总监的指导和监督下，拓展指定团队市场ManagesandadministratetheMICE,GroupandCateringteamtoensuresmoothoperationandalldailytasksarecompletedaccordingtostandardandintime.管理并协助宴会销售部，确保顺畅运作，及时有效的完成每日工作任务。AssistDOSMandDOCtomaintainupdatedinformationoncity-wideeventsincludingexhibitions,conventionsandotherlargeeventsthatwillimpactthehotels’businessandsharesuchinformationwithotherdepartments辅助市场销售部总监和宴会销售总监对影响酒店业务的活动保持及时的信息更新如展览，会议和其他大型活动并与其它部门共享信息Maintainahighlevelofexposureforthehotelinmajormarketareasthroughdirectsales,telephone,faxandwrittencommunications在主要的客户市场，通过销售拜访，电话营销，传真以及书面交流使酒店保持高水平的曝光Constantlycheckfiling/tracingsystemandgiveadviceforimprovement定期检查备案/跟踪系统，并提出改进意见FollowupwithSales,CateringandEventsTeamafterthepost-eventmeetingwithThankYoucallsandsendThankYouLettertogether与销售和宴会销售团队共同合作，跟进宴会活动事后相关事宜，例如电话回访以及发感谢信Cross-sellsotherURCHotels销售集团内部其它酒店Toconstantlycheckfiling/tracingsystemandgiveadviceforimprovement定期检查备案/跟踪系统，并提出改进意见Todisseminatehotelinformation(bymail)toregionalsalesofficesandotherURCHotelsandoutsideguestsasneeded通过电子邮件形式宣传酒店信息，目标为区域销售办事处和其他URC酒店及酒店外部客人Tohandleroutinecorrespondences,i.e.letters/fax/inquires处理相关文件，如信件/传真/询价TobeawareoftheHotelhygieneandfoodsafetycontrolstandardsandproceduresinhandlingcomplaintsonfoodhygiene(e.g.foodpoisoning)对饭店的食物安全控制及食物卫生有高度认识，并可处理由食物卫生方面引发的投诉，如食物中毒-Representsthehotelandparticipatesindomesticandinternationalsalesactivities.代表饭店参加国际及国内的销售活动-CollectMarket&CompetitorInformationonatimelybasis.定期收集竞争对手的产品信息-Assistsinstrategicdepartmentplanninganddevelopment.协助制定部门战略计划，监督其发展-Identifiesandhandlessalesleadseffectivelyandefficiently.高效认知和掌握销售线索-Creativecontributiontoproductandsalesdevelopment.发挥创造力，为酒店的产品及部门做出应有的贡献-FulfillsCustomerRelationshipManagementresponsibilitiesandsalesgoalsfordefinedcustomersthroughplannedcustomerinterviews.仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标-Duringsalescalls,carriesout“crossselling”inaccordancewithcorporateanddivisionalguidelines.在销售拜访的活动中，按照集团和亚太区的集团规定实施交叉销售-Monitorsandreportsonmarketandcompetitionwithinownmarketsegment.在所负责的市场区域内，监视和报告市场及竞争者的情况-Activedistributionofproductinformationandcreatesawarenessinthemarketsandbusinesssegmentsorresponsibility.积极地传播产品信息，在负责的市场内营造饭店的知名度-Assistsinplanningandcoordinatingsalesactivitiesandevents.协助计划和配合销售活动-Assistsincoordinatingthedevelopmentofallpromotionalmaterial.协助配合开发制作所有酒店促销材料Leadershipskillsandknowledgeofalltaskswithintheareaofresponsibility具备领导才能，了解所负责部门对各职位的任务要求Profitability收益ActivelyparticipatesinachievingthedepartmentalgoalswhichcontributetotheMarketingBudget积极参与可实现部门营销预算的活动Maximizesup-sellingopportunitieswheneverpossible抓住机会最大限度的促销酒店产品AssiststheRevenueManagerintheforecastingofroomsrevenueforgroupssegment协助营收经完成团队客房收入预测管理DevelopsincreasedroomnightsaswellasCateringRevenue增加酒店入住房晚间夜以及宴会收入4.GuestSatisfaction客人满意度KeepsupdatedwithclientrelationshipsandoverallbusinessgoalsthroughclosecommunicationwithSales,CateringandEventsTeam.保持与客户良好关系，并与销售和宴会销售团队通过密切的沟通共同完成整业务目标MaintainsclosecommunicationwiththeCorporateSalesTeaminthenegotiationprocessoftheiraccounts密切的与公司销售团队保持沟通，与客户谈判，确保满足客人的需求Employeesatisfaction员工满意度Toestablishandmaintaineffectiveemployeerelationsthroughpromptresponseandhelpfulattitude保持积极的工作态度，与同事建立有效的工作关系TodevelopandmaintaincloseworkingrelationshipwithstaffatalllevelswithinSalesandMarketingDivision与本部门同事保持良好关系Establishedgoodworkingrelationshipwithinthedepartmentandwithotherdepartments与本部门及其它部门同事建立并保持良好的工作关系HumanResources人力资源AbidesbyThePuShangHotelandSpaEmployeeHandbook.遵守璞尚酒店员工守则AbidesbyboththehotelandThePuShangHotelandSpapoliciesandprocedures.遵守璞尚酒店的政策及程序AbidesbytheCodeofConduct.遵守璞尚酒店的行为准则7.Reports报表Todesigneasy-t-readformatforvariousreportasinstructedbyDOC/DOSM.根据宴会销售总监/市场销售总监指示，可设计出各种报表简单易读的格式8.Meetings会议-Attendsthepre-eventmeetingandpost-eventmeetingasrequired,chairedbySales,CateringandEventsTeam按时参加有关宴会活动的会议9.CostControl成本控制N/A10.Budget/Capex预算、资本支出-N/A11.ImageManagement形象管理-Observethehotelgroomingstandard遵守酒店仪容仪表制度-Rolemodelforallthestaff做所有员工榜样的职责12.EnvironmentProtection环保职责-Cleanlinessoftheoffice办公室清洁13.EnergyConservation能源节约职责-N/APropertyManagement物业管理-Takepersonalresponsibilityforbuildingcondition以维护酒店公共财产为己任GeneralDuties其他职责CarriesoutothertasksasdirectedbyDOSM.执行上级交给的其他任务Theabovekeyareas,responsibilitiesandactivitiesreflecttheitemsconsiderednecessarytodescribetheprincipalfunctionsofthejobidentifiedandshallnotbeconstruedasadetaileddescriptionofalltheworkrequirementsthatmaybeinherentinthejob.以上主要范围、职责及活动反映了本职工作必须具备的主要职能,但不视为对该职位工作要求所有细节的描述SECTIONFOUR第四部分PERSONSPECIFICATION个人资历CHARACTERISTICSREQUIRED要求ESSENTIAL必备DESIRABLE应备PHYSICAL个体状况Height/build;Age;Sex;Presentation;Speech;HealthGoodHealth身体健康LANGUAGES语言ExcellentwrittenandspokenMandarin&Englishare