商务综合英语-山东财经大学中国大学mooc课后章节答案期末考试题库2023年

商务综合英语_山东财经大学中国大学mooc课后章节答案期末考试题库2023年Treatyouremployeeswithrespectandchancesarethattheywillhaveahigherregardforcustomers.

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正确

Anexternalcustomerofanorganizationisacustomerwhoisnotdirectlyconnectedtothatorganizationincludingstakeholders,employees,etc.

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错误

Someperfumecompaniesprovide_________sothatcustomerscantrytheperfumeontheirskinbeforetheybuy.

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freesamples

Advertisingcompaniesspendalotofmoneyoncreatingclever______thatareshortandmemorablesuchasthemessageforthecreditcard,Access:“Yourflexiblefriend”.

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slogans

Celebrity____________isatechniquethatisverypopularinadvertisingatthemoment.

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endorsement

Ifnewsaboutaproductcomestoyouby______,someonetellsyouaboutitratherthanyouseeinganadvert.

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wordofmouth

Anadvertising___________isthephraseusedinTVorprintadvertisements.Forexample:Nike-Justdoit.Thisissometimesalsocalledatagline.

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slogan

Anadvertising___________istheamountofmoneythatacompanyiswilling/abletospendonadvertisingitsproduct.

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budget

Anadvertising___________meansalltheadvertisingactivities(eg.TVad,specialoffer,radioad)whichareusedtogethertosellaproduct.

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campaign

AlladvertisementsinNZhavetoconformtoadvertising_________.Thismeansthattheymustfollowrulesaboutcontent,wordsandclaims.

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standards

IndifferentpracticesofCSR,____________referstostepstheycantaketoreducethosecarbonfootprints

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environmentalefforts

IndifferentpracticesofCSR,____________referstotreatingemployeesfairly.

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ethicallaborpractices

IndifferentpracticesofCSR,____________referstosponsoringlocalevents,employinglocalworkers

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communityinvolvement

IndifferentpracticesofCSR,____________referstoplacingahighervalueontheircustomers.

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ethicalmarketing

IndifferentpracticesofCSR,____________referstodoinggooddeedswithoutexpectinganythinginreturn

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volunteeringservice

Corporatesocialresponsibility(shortforCSR)isaformofcorporateself-regulationintegratedintoabusinessmodel,anditisalsoknownascorporatecitizenship,_____________responsiblebusiness(SRB),orcorporatesocialperformance.

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sustainable

Bypractising____________,businessescanalsopracticesocialresponsibilitybydonatingmoney,productsorservicestosocialcauses.Largercompaniestendtohavealotofresourcesthatcanbenefitcharitiesandlocalcommunityprograms.

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philanthropy

ISO_____________clarifieswhatsocialresponsibilityisandhelpsorganizationstranslateCSRprinciplesintoeffectiveactions.

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26000

"People,____________andprofit",alsoknownasthetriplebottomline,formonewaytoevaluateCSR.

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planet

____________areanypeopleorgroupswhoareaffectedby,orcanaffect,thatcompany'sbehaviourincludingemployees,shareholders,customers,suppliers,localpeopleandenvironment.

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Stakeholders

Managementfranchisewouldbeidealforsomebodywithpreviousmanagingexperienceasitallowsindividualswithtransferableskillstoreallytakeownershipofabusinessandleadittosuccess.

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正确

E-commercemeansbuyerswithcomputerscannow______aglobalnetworkofapprovedsupplierslinkedovertheNet.

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surf

Ifyouwantyourwebsitetogetalotof______,makesureyouregisteritwithallthemajorsearchengines.

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traffic

Sisaverysuccessfulsitewhichgetsover2,000____perday.

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hits

Aqualitymanagementsystem(QMS)isacollectionofbusinessprocessesfocusedonconsistentlymeetingcustomerrequirementsandenhancingtheirsatisfaction.

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正确

Duringthematuritystage,theproductisestablishedandtheaimforthemanufacturerisnowtomaintainthemarketsharetheyhavebuiltup.

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正确

Avisionormissionstatementguidesacompany’svaluesandprovideitwithpurpose.

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正确

Theactualproductisdefinedasthebenefitthattheproductbringstothecustomer.

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错误

Theoutermostcirclereferstoaugmentedproductconsistingofthemeasurestakentohelptheconsumerputtheactualproducttouse,forexample:delivery,warrantyinstallationandsoon.

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正确

Atangibleproductisaproductthatcanonlybeperceivedindirectly

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错误

Thebestfirmsareeagertorecruitnewemployeeswhoarenotjustthemosttalentedbutalsothebestsuitedtoaparticularcorporateculture.

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正确

Tariffsaretaxeson____________products.

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imported

In__________,pricesfall.

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bearmarket

In________,workerscompeteforjobsandemployerscompeteforworkers.

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labormarket

In________,goodsaresolddirectlytothepublicinsmallquantities.

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retailmarket

In___________,thereismoresupplythandemand,buyersareatanadvantageandpricesarelow.

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buyer'smarket

_________focusesonanarrowlydefinedgroupofcustomers

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Nichemarket

Coca-Colaisa____________product:itsellstolargenumbersofpeople.

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massmarket

Rolexwatchessellina_________;theyarehigh-qualityandexpensivegoods.

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luxurymarket

A______________isgettinglarger.

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growingmarket

Theproduct__________discussesthestageswhichaproducthastogothroughsincethedayofitsbirthtothedayitistakenawayfromthemarket.

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lifecycle

Aluxuryproductwhichishighqualityandexpensiveisa(n)_____product.

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upmarket

Aproductwhichonlyappealstoaveryspecialistgroupofcustomersisa_____product.

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niche

Politicalglobalizationreferstothetransmissionofideas,meanings,andvaluesaroundtheworldinsuchawayastoextendandintensifysocialrelations.

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错误

Whichwordhasthesethreemeanings:start(acompany),put(aproduct)onthemarket,start(anadvertisingcampaign)?

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launch

A_____________isintheproducer'scountry.

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homemarket

___________,whichfacilitatetheexchangeofliquidassets,canbefurtherdividedintosecuritymarket,stockmarket,insurancemarket,bondmarket,capitalmarket,currencymarket,futuresmarket,etc.

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Financialmarkets

Somenecessaryandcoreoperationsareoutsourcedmostfrequently.

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错误

Thelife-bloodofanybusinessistheinformationthatkeepsitrunning.Ifyouhavepayroll,medicalrecordsoranyotherconfidentialinformationthatwillbetransmittedtotheoutsourcingcompany,thereisariskthattheconfidentialitymaybecompromised.

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正确

Whetheryousignacontracttohaveanothercompanyperformthefunctionofanentiredepartmentorsingletask,youstillhavethemanagerialcontrol.

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错误

Sincetheoutsourcingcontractwillfixtheprice,theonlywayforthemtoincreaseprofitwillbetodecreaseexpenses.

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正确

Themostcommonlyoutsourcedpartinabusinessarethosecoreactivities.

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错误

__________referstothecostofsomethingthatisnotdirectlyinvolvedinmakingaparticularproductorprovidingaparticularservice,forexamplethecostofrentingbuildingoroftrainingstaff

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overheadcosts

_________referstotheamountpaidtothegovernmentbasedonemployees'pay,andiseitherpaidbyanemployerorpartlytakenbyanemployerfromwhatemployeesearn.

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payrolltaxes

__________entailsbringingprocesseshandledbythird-partyfirmsin-house.

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Insourcing

___________ismovingtheworktoadistantcountry.

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Offshoring

Themostcommonmodelofoutsourcingreferstojobsthatarebeingsentoverseastoothercountries,whichiscalled________.

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offshoreoutsourcing

Businessescanmakemoreprofitwhentheymovetosomedevelopingcountriesbecauseoflowerlabourcostsandabundantsupplyofimportantnaturalresourcessuchasoilornaturalgas.

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正确

Localismisnotabigfactorforcorporationindevelopedcountriestoconsiderbeforetheyenterintoanewcountry.

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错误

Thelevelofliteracyinonecountrymakesnodifferencetohowacompanylabelsandadvertisesitsproductsinthatcountry.

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错误

Technologyhasbeenaprincipaldriverofglobalization.

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正确

________isatermusedbyeconomiststodescribehowwealthissharedinacountry.

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incomedistribution

The__________isimprovingleadingtoariseinemployment.

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economicsituation

3.Thecountryisattractivetoexportersbecauseithasenjoyed__________forthelast50yeas.

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politicalstability

Redtapeandotherexamplesof_________hinderacompany’sentryintoamarket.

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governmentbureaucracy

1.Becauseoftight____________companyprofitscouldnotbetakenoutofthecountry.

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monetaryregulation

ViacomOutdoorisanadvertisingcompanythatspecialisesinplacingadvertson__________suchasbuses.

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publictransport

Themarketingmixisasetofmarketingtoolsthatthefirmusestopursueitsmarketingobjectivesbeforelaunchinganynewproductincludingfourbroadlevelsofmarketingdecision,namely:product,prices,_____________,andplace.

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promotion

Market__________istheprocessofdividingupmassmarketsintogroupswithsimilarneedsandwants.

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segmentation

Thereare4typesofmarketsegmentationwhicharemostcommonlyused.Theyare:demographicsegmentation,behavioralsegmentation,___________segmentationandGeographicsegmentation.

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psychographic

Inordertoknowthecustomeranditsexpectedbuying,aneffectivemarketingstrategySTPisneededwhichisshortforsegmentation,targetingand________.

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positioning

A__________isagroupofindependentcountrieswithacommonmarket,notradebarriersbetweenmembers,andasinglecurrency.

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economicandmonetaryunion

A_________isapersonwhorunsaone-manbusinessandtakesalltheprofitsandalltherisks.

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soletrader

A_________ownsmorethanhalfthesharecapitalofanothercompany.

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holdingcompany

Whenanexistingcompanyestablishesanewcompanyorfirmandkeepsmajorityshareswithitself,itiscalledaparentcompany.Thisnewcompanyorfirmiscalleda___________.

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subsidiary

______________segmentationisoneofthesimplestandmostwidesttypeofmarketsegmentation.Thevariablessuchasage,gender,familysize,income,occupation,religion,raceandnationalityhelpdividealargepopulationintospecificcustomergroups.

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Demographic

BothAdidasandPUMAarecurrently_________corporationthatdesignsandmanufacturesathleticandcasualfootwear,apparelandaccessories,headquarteredinGermany.

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multinational

WhichofthefollowingbusinessesbelongtoPrimaryindustry?

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farming_fishing_mining

WhichofthefollowingbusinessesbelongtoSecondaryindustry?

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manufacturing_construction

___________istheexecutivebranchoftheEuropeanUnion,responsibleforproposinglegislation,implementingdecisions,upholdingtheEUtreatiesandmanagingtheday-to-daybusinessoftheEU.

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TheEuropeanCommission

_________________containswords,numbersorsigns,oracombinationofthese,displayedincolumnsorboxes.

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Table

_______________isacircularchartdividedintosectors,illustratingnumericalproportion.

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Piechart

_________________useseitherhorizontalorverticalbars.

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Barchart

Whichofthefollowingwordscannotbeusetorefertoveryfastrise?

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climb

Tablesgiveverypreciseinformationandhavegoodvisualimpact.

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错误

Whendoingstatisticwriting,youmustdescribeeverydetail.

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错误

"Shootup"canbeusedtorefertoveryfastrise.

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正确

Whendoingstatisticwriting,youcanwritebothinaformalwayandinaninformalway.

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错误

Apiechartcanhavegoodvisualimpact.ButItdoesnotshowmovement.

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正确

Aeconomicandmonetaryunionisatradingblocthatgivespreferentialaccesstoselectedgoodsandservicesfromtheparticipatingcountriesbyreducingtariffsbutnotbyabolishingthemcompletely.

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错误

ApreferentialtradeareaisAgroupofindependentcountrieswithacommonmarket,notradebarriersbetweenmembers,andasinglecurrency.

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错误

Acustomsunionisatypeoftradeblocwhichhasnotariffbarriersbetweenmembersandiscomposedofafreetradeareawithacommonexternaltariff.

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正确

TheCounciloftheEuropeanUnionisoneoftwolegislativebodiesandtogetherwiththeEuropeanParliamentservestoamendandapprovetheproposalsoftheEuropeanCommission.

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正确

EuropeanParliamentistheexecutivebranchoftheEuropeanUnion,responsibleforproposinglegislation,implementingdecisions,upholdingtheEUtreatiesandmanagingtheday-to-daybusinessoftheEU.

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错误

Asalargecommodityproducer,ithasbeenblessedbya__________inthepricesofitsexportsthankstoboomingglobaldemand.

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surge

WhichofthefollowingbusinessesbelongtoTertiaryindustry?

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Finance_consulting_tourism_education

Indianswerethe___________inhabitantsofAmerica.

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indigenous

In1995,Adidaswentpubliconthe__________and______stockexchanges.

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Frankfurt_Paris

Businessenterprisescustomarilytakeoneofthreeforms:Theyare:___________,___________and_____________..

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soleproprietorship_partnership_corporation

Brandcreatesloyalcustomers,butitdoesn'tcreateloyalemployees.

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错误

Brandloyaltyisthetendencyofacustomertocontinuebuyingaparticularproduct

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正确

Brandingisasetofmarketingandcommunicationmethodsthathelptodistinguishacompanyorproductsfromcompetitors,aimingtocreatealastingimpressioninthemindsofcustomers.

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正确

Brandawarenessistheabilityofcompaniestorecallorrecognizebrands,logosandbrandedadvertising.

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错误

__________happenswhenacompany’stopexecutivesbuythecompanytheyworkfor.

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MBO

__________referstoasituationinwhichsomeonehastoleavetheirjob,becausetheyarenolongerneeded.

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Redundancy

___________isabusinessactivityinwhichtwoormorecompanieshaveinvestedtogether.

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Jointventure

Theireconomy________undertheweightofUnitedNationssanctions.

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crumbled

Theorganizationhopestocontinuously_________anddeveloprelationswithotherdevelopingcountries.

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consolidate

Amergerdescribestwofirms,oneapparentlystrongerthantheother,joiningforcestomoveforwardasasinglenewentity.

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错误

Horizontalmergercancreatealargerbusinesswithgreatermarketshareandsubstantialmarketpowerandmightenablethemergedentitytoraisepricesbyreducingoutputunilaterally.

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正确

The1998mergerofDaimler-BenzandChryslerisconsideredaverticalmerger.

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错误

Althoughthebuyeracquiresallassetsandliabilitiesinastockpurchase,itmaycontractuallyallocateunwantedliabilitiestothesellerbysellingthembacktotheseller.

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正确

Theacquisitionistimeefficientgrowthstrategywhichhelpsthecompanytoacquirethecorecompetenciesandresourceswhicharenotcurrentlyavailable.

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正确

Unlessexpresslystated,notermofthisAgreementisintendedto_________abenefitonathirdparty.

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confer

Brandcanbedividedintoseveraltypes:ServicebrandandRetailbrand.

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错误

Amarket___________isageneralplanabouthowtoorganizethemarketingactivitiesforaproduct.

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strategy

Aproduct'smarketing_________isthecombinationofthe4Ps:product,price,placeandpromotion.

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mix

________referstoideastowardsuchfactorsastime,age,education,andstatusandinturnshapethebehavior.

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Attitudes

__________referstobasicsocialorganizationincludingdifferentbasicsocialunitandstrata.

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socialstructure

_________referstowordsthatmayhavedifferentmeaningstopersonswithdiverseculturalbackgrounds

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language

_________referstothetransmissionofinformationacrosscultures,whetherverbalornon-verbal,whichisaveryimportantskillforbusinesspeople

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communication

Wehavean_____________culture,we'reencouragedtolookfornewbusinessandtakerisks

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entrepreneurial

____________occurswhenafirmraisesmoneyforworkingcapitalorcapitalexpendituresbysellingdebtinstrumentssuchasbondsandnotestoindividualsand/orinstitutionalinvestors.

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Debtfinancing

Ifacompanythrivesandgoespublic,itwillissuesharesonastockexchange;such__________bringagreatinfluxofcashintoafirm.

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IPO

Bondisatypeof_________.

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lendinginvestment

Amarket___________isonesectionofthetotalmarket;it'sagroupofpeoplewhoaresimilarinwayssuchasage/gender/income.

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segment

Market(-ing)_______________includesactivitieslikesurveys.Companiestalktoexistingandpotentialconsumerstogainusefulinformationwhichwillhelpthemdesignandmarkettheirproduct.

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research

Market_________meansonecompany'spercentageofthetotalsalesinthatproduct'smarket.

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share

Bythe"Completeness"principleofemailwriting,wearesupposedtowriteanemailaslongaspossible.

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错误

Thetoneofamemoisgenerallyfriendlyasitisacommunicationbetweencolleagues.

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正确

Acomplimentarycloseshouldbeusedattheendofanemail.Forexample"sincerely"canbeusedinaformalandsemiformaloccasion

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正确

ThereisnodifferencebetweenCVandResume

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错误

Usuallyageneralmanagerwillsortoutthenotesafterthemeetingandwritetheformalminutesofthemeeting.

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错误

___________isasummarizedrecordofwhattookplaceinameeting

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Minute

_________isanefficientandeffectivewaytoconveyinformationwithinanorganization.

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Memo

Whichofthefollowingelementshavetobeincludedinaresume?

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educationbackground

WhenwritingaCV,youremploymentexperienceshouldbeincluded.Youshouldstartitwiththe________.

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mostrecent

Withtheformof_______,ifthebusinessgoesbankrupt,allthemembersonlylosewhattheyinvestandtheirpersonalpossessionsareprotectedbylaw.

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limitedliabilitycompany

Whenwewriteanemail,weshouldkeeptheprincipleof________,thatis,tochoosepolitewordstoexpressyouridea.

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courtesy

Anadvertising___________isacompanywhichdesignsandproducesadvertisementsfortheproducer.E.g.SaatchiSaatchi.

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agency

A__________isliterallyacertificatethatsaysyouownaportionofacompany.

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stock

Whichofthefollowingdoesnotbelongtoownershipinvestment?

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savingsaccount

___________financeincludestaxsystems,governmentexpenditures,budgetprocedures,stabilizationpolicyandinstruments,debtissues,andothergovernmentconcerns

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Public

_______isinvestmentfromanaffluentindividualwhoprovidescapitalforabusinessstart-up,usuallyinexchangeforconvertibledebtorownershipequity

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angelinvestment

An_________isapersonwhohaspossessionofanewenterprise,ventureorideaandassumessignificantaccountabilityfortheinherentrisksandtheoutcome.

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entrepreneur

__________isanindividualwhocommitsmoneytoinvestmentproductswiththeexpectationoffinancialreturn.

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investor

_________isthemoneyandresourcesmadeavailabletostartupfirmsandsmallbusinesseswithexceptionalgrowthpotential.

参考答案:

Venturecapital

Withtherapidadvancementofmoderncommunicationandinformationtechnology,____________ofnetworkeconomyhasbeenformed.

参考答案:

rudiment

TheSocietyisnot___________withanypoliticalparty.

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affiliated

Ilivedonabout$5,000ayearfromthe__________onmybook.

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royalties

Thetraineeswillthenbepaired___________experiencedmanagers.

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with

Theairline'sinsureris_________fordamagestothevictims'families.

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liable

Franchisingcanbedescribedasa“businessmarriage”betweenafranchiseeandafranchisor.

参考答案:

正确

FourmaincorporatestructuresinStarbucksare__________,_________,Geographic,andtheMatrix.

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Functional_Divisional

Anormalcorporatestructureconsistsofvariousdepartments.Majorfivedepartmentsinclude_______,________,___________,ProductionandResearchandDevelopment(R&D).

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Marketing_Finance/Accounting_Humanresources

Mostcompaniescanbedividedintothreeparts:_________,__________and___________.

参考答案:

capital(shareholders)_management_labor

Thoughmanagementliteraturedescribesnumerousmanagementstyles,therearethreebasicstyles—_________,___________and________.

参考答案:

directing_delegating_discussing

Managementoperatesthroughfivebasicfunctions:planning,______,______,_______,andcontrolling.

参考答案:

commanding_coordinating_organizing

The________structurefeatureofStarbucksreferstogroupingbasedonbusinessfunction.Forexample,thecompanyhasanHRdepartment,afinancedepartmentandamarketingdepartment.

参考答案:

functional

Shareholderselecta___2____tomakedecisionsanditisresponsiblefordecidingtheoverallcompanypolicyandcapitalexpenditure.

参考答案:

boardofdirectors

____________aretheownersofacompany.

参考答案:

Shareholders

__________isresponsibleforanalyzingandreviewingfinancialdata,reportingfinancialperformance,preparingnudgetsandmonitoringexpenditureandcosts.

参考答案:

ChiefFinancialOfficer

________isatermfrequentlyusedinmarketing.Itisameasureofhowproductsandservicessuppliedbyacompanymeetorsurpasscustomerexpectation.

参考答案:

Customersatisfaction

________isbothanattitudinalandbehavioraltendencytofavoronebrandoverallothers,whetherduetosatisfactionwiththeproductorservice,itsconvenienceorperformance,orsimplyfamiliarityandcomfortwiththebrand.

参考答案:

Customerloyalty

_________isthebenefitthatacustomerwillgetfromaproductorserviceincomparisonwithitscost.Thisbenefitmightbemeasuredinmonetaryterms,suchaswhenaproducthelpssavethecustomermoneythatwouldhavebeenspentonsomethingelse.

参考答案:

Customervalue

Thecostsof_______aremuchlowerthanthecostsofrecruitingnewcustomers.

参考答案:

customerretention

Informationtechnologyallowsustobuildupdetailedinformationaboutindividualcustomers’__________.

参考答案:

buyinghabits

Customerisequaltoconsumer.

参考答案:

错误

Managersusing____________tellpeoplewhattodo,howtodoitandwhentohaveitcompleted.Theyassignrolesandresponsibilities,setstandardsanddefineexpectations.

参考答案:

directingstyle

Therighttothefranchiseissoldbythefranchisortothefranchiseeforaninitialsumofmoney,oftencalledtheup-frontentryfee,orfranchisefee.

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正确

Franchisorswillhavetoshareprofitswiththefranchisees.Theyreceivesonlyasmallpercentageoftheenterprise’srevenueintheformofafranchisefee.

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错误

________refertodeep-seatedbeliefsabouttheindividualspositioninrelationtohisorherdeity,thefamily,andthesocialhierarchy

参考答案:

socialvalues

Culturealsoaffectsandreflectsthesecularvaluesandattitudesofmembersofasociety.

参考答案:

正确

Approximately20%oftheworld'spopulationhavesomereligiousbeliefs.

参考答案:

错误

Non-verbalcommunicationincludesfacialexpressions,handgestures,intonation,eyecontact,bodypositioningandbodyposture.Silencealsohasmeaninginbusinesssituations.

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正确

Notmanyaspectsofinternationalbusinessmaybeaffectedbyculturalvariations.

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错误

Peopleholdingdifferentworldviewsmightinterprettheirbehaviorfromdifferentstandpoints.Thissituationcreatesmisunderstandingandcanleadtoculturalconflict.

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正确

Peopleinmycompanyarehighly____________,webattleeachotherforpromotionandforbonuses.

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competitive

Mycompanyispretty______________,therearelotsofregulations.We’reencouragedtodothingsbythebook.

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bureaucratic

Mycompanyhasa______________culture,thebossisautocratic,andwedoaswe'retold.

参考答案:

controlling

Thefranchisorisresponsibleforprovidingtheproductandthedistributoristhenabletoselltheproductonwithamanagemntfranchise.

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错误

Mycompanyisquite___________,forexample,itdoesn'thaveadresscode.

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informal

Wherethelocationofthecompanyisandwhattheofficebuildingislikedoesn’tmakeanydifferencetothevaluesandbehaviorsofpeopleinaworkplace.

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错误

__________iseverythingthatafirmwantsabrandtobeinthemindsofcustomers.Itisasetofindividualcomponents,suchasaname,adesign,asetofimages,aslogan,avision,aconcept,etc.whichsetsthebrandasidefromothers.

参考答案:

Brandidentity

Thefirststageinbrandbuildingisto______thebrand.

参考答案:

define

Atthemomentwearelookingforanewbrandnamethatsuggestssomethingabouttheproduct'sbenefitsand________.

参考答案:

qualities

Powerfulbrandnamescreatestrongconsumer__________.

参考答案:

loyalty

Thisyearwearetryingto__________abrandwithpersonality.

参考答案:

develop

Anyorganizationhasauniquehistory—auniquestory.

参考答案:

正确

Anorganization’svaluesneedn’tberelatedtotheoperatingprinciplesofdailylifeinthefirm.

参考答案:

错误

CustomerServiceistheserviceprovidedtothecustomerfromthetimetheorderisplacedtilltheorderisdelivered.

参考答案:

错误

Providinggoodcustomerservicetoyourclientsshouldnaturallybeamajorpriorityinyourday-to-dayschedule.

参考答案:

正确

Ane-businessdoesn'tneedanyemployees.

参考答案:

错误

E-commerceisagoodwayofsellingnicheproducts

参考答案:

正确

Thee-storeinteractwithcustomersonline,processandrecordtheordersonline,alltheproductinformationisonline.

参考答案:

正确

E-commerceeliminatesthemiddleman.

参考答案:

正确

E-commerceisdefinedasthesellingofgoodsandservicesusingtheinternet.

参考答案:

错误

Youcansometimesclickona______whenyouvisitawebsite.

参考答案:

link

Theequivalentofpaperjunkmailiscalled_____.

参考答案:

spam

____________hasanx-axis(ahorizontalaxis)andy-axis

参考答案:

Linegraph

Whichisthebestsubjectforanemail?

参考答案:

QuestionaboutTuesday’slecture

An______________ofanorganizationisacustomerwhoisnotdirectlyconnectedtothatorganizationincludingwholesalers,retailers,etc.

参考答案:

externalcustomer

____________referstoacountry’sgeneralfacilities,transportsystemsandevenitsInternetandmediacapabilities.

参考答案:

Infrastructure

Acompany’s____________arethecoreofitsculture.

参考答案:

values

E-commerceisdefinedasthebuyingandsellingofgoodsandservicesusingthe____________

参考答案:

Internet

Customer_____________isameasureofhowproductsandservicessuppliedbyacompanymeetorsurpasscustomerex