客户反馈信息表

客户反馈信息表WARRANTYANDCLAIMINFORMATIONFORMROOFMARKETONLYRSRE/04-CS-002-2018编号NO.:1.CUSTOMERCONTACTINFORMATION客户联络信息CustomerCompanyName*客户公司名称*CustomerName客户姓名EmailAddress*电子邮件地址*Telephone/MobilecontactNo*固定电话/手机号码*2.PROCUREMENTINFORMATION采购信息Purchasedate(Invoice)*采购日期（发票）*RisenSalesperson/Distributer*(Contactdetails)日升销售/经销商*（联系方式）Moduleprocurementunitprice(Perwatt):组件采购价格（每瓦）：3.PRODUCTINFORMATION产品信息ProductModel/Itemno*产品型号*TotalQuantity(inPcs)*总数量（片数）*Writeproblemidentifieddate*问题发生日期*DamageQuantity*受损数量*DefectType*问题类型*4.SYSTEMDESCRIPTION系统描述Location*地理位置*Installationdate*安装日期*SystemCommissioningdate系统运行开始日期Systemtype(Offgrid/Ongrid)*系统类型（离网/并网）*InverterType逆变器型号5.PRODUCTCLAIMDETAILINFORMATION产品投诉明细Claimedpersonidentity(Installer/Distributer/Enduser)*:投诉人（安装商/分销商/终端用户）*：ModuleSerialNumber组件序列号ModuleType组件型号DefectType(pleaseattachedeachdefectPictures)受损类型（请添附受损组件照片）TestingMethod/Procedure测试方法/步骤SolutionPreferred(Puta"tickmark"onit)*意向（在方框内打钩）*Repair维修Replacement更换Refund退货AnyOtherSuggestion(asanadvice)其他建议DocumentrequiredforClaimmodules*需要提供文件*1)PicturesofEachDefectModulesandidentifywithmoduleserialnumber*1）每块受损组件照片与识别出组件条码的照片*2)Photoofinspectionresultandotherconditions(Example-Weather,Voc)*2）检查结果照片与其他情况（例：天气，Voc）*3)Powergenerationdata3）发电量数据Notice:(pleasesendthisformtoRisenEnergySalespersonorcustomerservicepersonatyoucontactandemailusto:afterservice@)TermsandConditions:注意：（请发送此表至与您联系的日升销售人员或客服人员并邮件发送至afterservice@）条款和条件：1.Allclaimsaresubjecttobereviewedandlimitedbyoriginalwarranty.1.所有索赔都被评估并受限于原始质保。2.Beforethecauseoftheproblembecomesclear,RisenEnergywouldnotaffordtheindirectcostreferringtodefectssolving,suchastestingfees,delivery,disassemblingfees,etc.2.在问题原因明确之前，日升不会承担由解决损失导致的间接费用，例如测试费，运费，拆卸费等。3.Pleaseattachacopyoftheoriginalinvoiceastheproofofpurchase.3.请附上原始发票的副本作为凭证。4.Risencannotacceptanyunauthorizedreturnshipmentortransportationbyanycustomer.Risenwillnotberesponsibleforsuchcases.4.日升不接受任何客户的未经任何授权的退运或退回。日升不会对此类案件负责。Iagreewithallthesetermsandconditionsareabovementioned我同意以上条款和条件SignatureRISENCUSTOMERSERVICEUSEONLY仅供日升客服部使用CustomerServiceEngineerContactInformation日升客服工程师联系信息CaseOwnerName案件处理人EmailAddress电子邮件ContactNumber联系电话ScheduletocompleteInvestigation调查计划完成进度ForecastCompleteschedule计划完成时间AnyDelaygivereason如有延迟给出原因ActualCompleteSchedule实际完成时间InvestigationofProblemandSolutiontorecovery:(Ifrequired,alsocanp