航空服务人员日常专业用语

WordWord资料.航空服务人员日常专业用语（一）发布:2011-5-1121:21:32|来源:|编辑:|查看:760次1、欢迎您乘坐南航班机。It'snicetohaveyouaboradChinaSouthernAirlines.2、请出示您的登机牌。MayIseeyourboardingpass?3、我来为您引座。I'llshowyouyourseat.4、请随我来。Followme,please.5、我帮您拿行好吗？MayIhelpyouwithyourbag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。Youshouldtakeyourassignedseat,fortheplanemustkeepitsbalancewhenittakesoff.7、这是呼叫钮，如果需要我们帮忙，请按一下。Thisoneisthecallbutton,ifyouneedusforanything,pleasepushit.8、请将您的椅背调直。Pleaseputthebackofyourseatinanuprightposition.9、让您感到舒适是我们的职责。It'sourdutytoletyoufeelascomfortableaspossible.10、请把您的箱子放在行架。Pleaseputyourboxintheoverheadbin.11、您不能把行放在这儿，过道不能堵塞。Youmaynotleavethebaggagehere.Theaisleshouldn'tbeblocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。Theflighthasbeendelayedduetosomemechanicaltroubles.Theengineersaremakingacarefulexaminationoftheplane.13、由于地面有雾，本次班机将延误约两小时。Theflightwillbedelayedabout2hoursduetogroundfog.14、由于空中航路拥挤，我们要等待通行可（才能起飞）。Owingtotheheavyairtraffic,we'llwaituntilatake-offclearanceisgiven.15、我们须等待跑道上的冰被清除。Wehavetowaituntiltheiceontherunwayhasbeencleared.16、我们的飞机要装完货才能起飞。Ourplanecan'ttakeoffuntilthecargoisloaded.17、我们正在等待几位乘客办理登机手续。Wearewaitingforafewpassengerstocompleteboardingformalities.18、如果有进一步的消息，我们会立即通知你（们）的。Ifwehaveanyfurtherinformation,we'llletyouknowimmediately.19、请您回到您座位上好吗？飞机马上要起飞了。Wouldyoupleasereturntoyourseat?Theplaneistakingoffsoon.20、请在安全带信号消失前坐在座位上，系好安全带。Pleasestayinyourseatandkeepyourseatbeltfasteneduntilthesignhasbeenturnedoff.21、飞机马上要起飞了，请不要在客舱走动。Theplaneisabouttotakeoff.Pleasedon'twalkaboutinthecabin.22、头等舱乘客的盥洗室/厕所位于前舱，其他乘客的在后面。Thetoiletforfirstclasspassengersislocatedinthefrontofthecabinandtheoneforotherpassengersintherear.23、盥洗室/厕所有人用着。Thelavatoryisoccupied.24、盥洗室/厕所没人。Thelavatoryisvacant.25、您可放下遮阳板，关掉阅读灯，系好安全带，这样您能好好休息一下。Youcoulddrawdownthewindow-shadeandturnthereadinglightoffandfastenyourseat-beltsothatyoucantakeagoodnap.航空服务人员日常专业用语（二）发布:2011-5-1121:22:44|来源:|编辑:|查看:425次1、为确保飞行和通信系统的正常操作，请您不要使用手提/激光唱机/调频收音机。Inordertoensurethenormaloperationofairplanenavigationandcommunicationsystem,youarekindlyrequestednottouseyourcallularphone/CDplayer/FMreceiver.2、我们前有大雷雨，无法穿越。我们决定返回。非常抱歉由此给您带来的不便。Thereisaheavythunderstormaheadofus.Wehavenowaytopassit.SowehavedecidedtoreturntoHangzhou.Muchtoourregretfortheinconveniencethatmaycauseyou.3、我们马上要供应饮料了。请放下您的小桌板。Nowwe'llbeservingdrinks.Pleasepulldownyourtarytable.4、先生，您想要杯香槟吗？Wouldyoulikeaglassofchampagne,sir?5、您想来点热/冷饮料吗？Wouldyoulikesomethinghot/coldtodrink?6、您是要淡茶还是浓茶？Howdoyoulikeyourtea?Weakorstrong?7、咖啡还未冲好，来杯热茶好吗？Coffeeisn'treadyyet.Wouldyouliketohaveacupofhotteainstead?8、您想在饮料里放点冰块吗？Wouldyoulikesomeiceinyourdrink?9、小心烫手！It'shot!Mindyourhand.10、您喜欢直喝威士忌还是加冰块？Wouldyoulikeyourwhiskystraightorontherocks?11、您准备现在用午餐吗？Areyoureadyforyourlunchnow?12、我们马上给您提供正餐。这是茶单。We'llsoonbeservingdinner.Hereisthemenu.13、您想要吃什么？烤牛肉还是熏火腿？Whatwouldyouliketohave?Roastedbeeforsmokedham?14、我们机上配备的餐食既有中式口味也有西式口味。OurmealsonboardaredesignedtomeetbothChineseandWesterntastes.15、我们有多种菜肴供您选择。Wehaveaselectionofdishesforyou.16、先生，您还要点别的什么吗？Wouldyoulikemoreofanything,sir?17、您要什么样的牛排？嫩点的、适中的、还是老点的？Howdoyoulikeyoursteakdone?Rare,mediumorwell-done?18、对不起，鱼没有了。您能换一道菜吗？我们有鸡……您想来点吗？「msorry.Thereisnomorefishleft.Canyoumakeachange?Wehavechicken...Wouldyoulikesome?19、这是您的小菜，这是您的牛排，请慢用。Thisisyourhorsd'oeuvreandthisisyoursteak.Pleaseenjoyyourmeal.20、对不起，让您久等了。I'msorryforkeepingyouwaiting.21、您能喜欢我非常高兴。再来点吗？I'mgladyoulikethem.Wouldyouliketohavesomemore?22、您对这顿饭还满意吧？Howdoyoulikethemeal?23、您介意我把这些东西拿走吗？Wouldyoumindmetakingtheseaway?24、您可以就如提高机上质量给我们提些建议吗？Couldyougiveussomeadviceonhowtoimproveourinflightservice?25、这是本次航班的纪念品，但愿您能喜欢它。Thisisourflightsouvenir.Ihopeyou'lllikeit.航空服务人员日常专业用语（三）发布:2011-5-1121:23:48|来源:|编辑:|查看:382次1、您买点机上免税商品吗？Wouldyouliketobuysomedutyfreeitems?2、请您让开过道，以便让其他旅客通过。Couldyoupleasestepasideandallowtheotherpassengerstogothrough.3、如果您需要任帮助，请按呼唤铃；如果您想阅读，请打开阅读灯；如果您需要休息，可以按住座椅扶手上的按钮，身体向后仰，放倒座椅靠背。这是通风，您可以把它向任意向调节，或向右旋紧关掉。Ifyouneedanyhelp,pleasepressthiscallbutton.Ifyouwanttoread,youcanturnonthereadinglight.Ifyou'dliketohavearest,youcanpressthisbuttononyourarmrestandleanbackatthesametime.Hereistheairvent.Youcanturntheknobhereinwhicheverdirectionyoulike,oryoucanturnitoffbyturningittightlytotheright.4、我理解您，我替您去看看是否有空座位，请您暂时坐在这个座位。IappreciateyourproblemandI'llseeifthereisanyemptyseat.Wouldyoupleasesithereforthetimebeing.5、根据最新规定您可以升舱，不过要付差价部分的。Accordingtothelatestregulations,youcanupgradeyourclass,butyouhavetopaytheextra.6、请您配合一下不要把行放在紧急出口旁边。您可以把它放在座位下面I'mafraidyoucan'tleaveyourbagthere.Youaresittingnexttotheemergencyexit.Ithinkyoumayfindthere'senoughroomtoputitunderyourseat.7、对不起，请回到座位上，飞机马上起飞，厕所暂时停用。Excuseme.Wouldyoupleasereturntoyourseat?Wearetakingoffsoon,andthelavatoryhasbeensuspended.8、请您把孩子抱在安全带外面，对孩子会舒服些。我们有加长的安全带。Excuseme.Wouldyoupleaseholdyourbabyoutsidetheseatbelt.Thatwillbemorecomfortableforthebaby.Icangetyouasupplementaryseatbelt.9、对不起，请您们几位谈话声音小些，以免影响其他客人休息。Excuseme,butcouldyoutalksoftlytoavoiddisturbingtheothers.10、起飞后您可以使用手提电脑，但下降时请关闭。Aftertake-offyoumayusethelaptopcomputerbutnotduringdescending.11、几分钟之后我们将提供饮料(快餐、餐食)，请放下您前面的桌板。Inafewminuteswe'llbeservingdrinks(snacks,meals).Pleasepulldowntheseattableinfrontofyou.12、您想喝点什么饮料吗？我们有矿泉水，橙汁，可口可乐，雪碧等，您喜欢哪一种？Wouldyoulikesomethingtodrink?Wehavemineralwater,orangeconcentratejuice,CocaCola,Spriteandsoon.Whichdoyouprefer?13、您喜欢淡茶还是绿茶？Howdoyoulikeyoutea,Weakorstrong?14、对不起，我们服务时您睡着了，没有叫醒您，现在您想喝些什么？Sorry,youweresleepingwhileweserved.Ididn'twanttointerruptyou.Now,whatwouldyouliketodrink?15、您喜欢您预定的牛排烤几成熟？嫩些，中等，还是老些？Howwouldyoulikeyoursteak?Rare,mediumorwell-done？16、我们可以为您提供素食。飞机上备有素食。但您在订票时提出申请会更有帮助。Wecanserveyouavegetarianmeal.Wehavevegetarianfoodonboard.Butitdoeshelpifyourequestforspecialmealwhenyoubookyourticket.17、哪位旅客预定了犹太餐(素食，儿童餐，穆斯林餐)？WhohasorderedKoshermeal(vegetarianfood,babyfood,Moslemfood).18、您需要多少牛奶？您觉得牛奶热吗？Howmuchmilkdoyouwant?Doyouthinkthemilkiswarmenough?19、是的，我们飞机上有摇篮，但您要换到前客舱就坐。Yes,wehavealittlecotonboard.Butyouhavetochangetothefrontcabin.I'llsetupacotrightthere.20、当安全带信号灯亮起来的时候，比如颠簸时，您应该把孩子从摇篮中抱起，抱在怀里系好安全带。YoushouldremoveyourbabyfromthebassinetwhenevertheFastenSeatBeltsignisswitchedon,forexample,duringturbulence,andholdyourbabbyinarmswiththeseatbeltfastened.21、您需要给孩子换尿布的话，请到洗手间，里面有一个小桌板。如果您需要帮助的话，请告诉我们。Youcangotothelavatoryifyouwanttochangethediapersforthebaby.There'sbabychangetablethere.Ifyouneedanyhelp,pleasedon'thesitatetocallusatanytime.22、您需要买一些免税物品吗？今天航班上的物品品种繁多。Wouldyouliketobuysomeduty-freegoods?Wehaveawideselectiononboardtoday.23、、我们的免税商品都是世界名牌，我们可以承诺这些商品都是质优价廉的。Ourdutyfreemerchandisesareveryfamousworldwide,andwecanassureyouthattheyareofthebestqualityandthepricesareratherlow.24、这种商品是中国特产，非常有名，值得一买。ThisisoneoftheChinesespecialities.It'sfamousandworthbuying.25、我们接受美圆的旅行支票和主要信誉卡，比如维萨卡，运通卡，万事达卡，JCB卡等等。WeacceptUSdollartraveler'schecksandsuchmajorcreditcardsasVISAcard,AmericanExpress,Mastercard,JCBcardandsoon.航空服务人员日常专业用语（四）发布:2011-5-1121:24:57|来源:|编辑:|查看:792次1、打搅一下，落地前请您填写这些表格，以便您办理海关，移民，检疫等手续。Excuseme,wouldyoupleasefillouttheseformsbeforelanding?You'llneedthemwhenyougothroughCustoms,ImmigrationandQuarantine.2、如果您在填写表格时有疑问或困难请找乘务员，我们很高兴为大家服务。Pleasedonothesitatetocallusifyouhaveanyquestionsordifficultiesinfillingouttheseforms.Weareverygladtobeatyourservice.3、根据当地政府检疫的规定，禁旅客携带任新鲜水果，鲜花，奶制品，肉类，动植物种子等入境。AccordingtotheregulationsofQuarantineofthelocalgovernment,passengersarenotallowedtobringinanyfreshfruit,cutflowers,diaryproducts,meat,animalorplantorigin.4、别太紧，咱们去清洗一下伤口，放松。我去取急救药箱。请用纱布按住伤口，我来调节座位。躺下，休息一会。Don'tgetnervous.Let'sgotowashthecuts.Takeiteasy.I'llgoandgetthefirst-aidkit.Pleasepressthewoundwithgauze.I'lladjusttheseatback.Liedownandhavearest.5、很遗憾，飞机上没有医生。不过机长已经决定在附近的备降机场着陆。停机坪上有救护车等侯，希望您尽快痊愈。I'msorrytotellyoutherearenodoctorshere.Butthecaptainhasdecidedtolandatanalternateairportnearby.Therewillbeanambulanceontheapron.Wehopeyou‘llbeallrightinnotime.6、留神脚下，外面在下雪(下雨)，当心划倒。Mindyourstepplease.It'ssnowing(raining)andveryslipperyoutside.7、北京比东京晚一小时，在同一天。BeijingisonehourbehindTokyoonthesameday.8、纽约比北京早12小时，但晚一天。NewYorkis12hoursaheadofBeijingbutonedaybehind.9、对不起，由于本机场天气状况不好，我们的航班将被延误。我们要等到天气条件好转才能起飞。Wearesorrytoimformyouthatourflightwillbedelayedduetotheunfavourableweatherconditionsatthisairport.Wehavetowaittilltheweathergetsbetter.10、由于地面大雾航班将要被延误两小时。我们要等到雾消散才能起飞。Ourplanewillbedelayedforabouttwohoursduetoheavygroundfog.Wehavetowaittillthefoglifts.11、由于能见度太低目的地机场已关闭，我们的航班将转航至备降机场并过夜。过夜的食宿安排由航空公司提供。Theflightwillbedivertedtoanalternateairportandstayovernighttherebecausethedestinationairportisclosedduetopoorvisibility.Theovernightaccommodationwillbeprovidedbytheairline.12、由于目的地机场的罢工，我们将飞往备降机场，预计50分钟后降落。We'llhavetoflytoanalternateairportbecauseofastrikeatourdestinationairport.Weexpecttolandin50minutes.13、塔台通知我们目前没有停机位，请大家在飞机上等待。Thecontroltowerhasinformedusthatourassignedparkingareaisnotyetclear.Wehavebeenaskedtowaithereforamoment.14、机长通知由于我们遇到强大的顶风，飞机需要在机场加油。预计到达时间将要晚50分钟。Thecaptainhasinformedusthatduetoastrongadversewind,ourplaneneedmorefule.SowewilllandatHangzhouairportforrefueling.Andtheestimatedtimeofarrivalwillbe50minutesbehindtheschedule.15、有3名无人陪伴儿童，年龄分别是7岁，5岁和4岁。请你来照料他们。头等舱（经济舱）有一名CIP（VIP,遣返人员），两名旅客订素食（穆斯林餐，犹太餐）Thereare3UMsagedseven,fiveandfour.I'dlikeyoutotakeresponsibilityforthem.There'soneCIP(VIP,repatriate)travelingfirstclass(economyclass).Wehavetwopassengerswhohaveorderedvegetarianmeals(Moslemfood,Koshermeal).16、在服务中,无论是哪一种服务,乘务员都要注意相互协调,特别是餐饮服务,避免漏送,或将饮料打翻在旅客身上。Duringtheservice,whateverkinditis,alltheattendantsshouldcoordinatewitheachother,andpayspecialattentiontomealandbeverageservicetoavoidmissingdeliveryandnottosplashonthepassengers.17、旅客下飞机以后进行最后一次客舱检查,确认旅客没有丢下任物品,如发现任遗失物品,请转交地面服务员或事物招领处。Onefinalcheckisnecessaryafterthepassengershavedeplaned.Wemustbesurethatthepassengershaven'tleftbehindanypersonaleffects.Ifanyarefound,theyareturnovertothegroundattendantsortheLostandFound.18、总之,机组成员之间良好的协作是每次航班顺利运作的核心。Ingeneral,goodcoordinationamongthemembersofthecrewistheheartofsmoothfunctioningoneachflight.19、乘务员的化妆训练在多面与职业模特接受的训练相似。Thestewardesstrainingingroomingisinmanywayssimilartothetrainingthattheprofessionalmodelmightreceive.20、这项工作让人感到兴奋的是有机会到世界各地观光。即使飞国航班在自己的旅行也是满不错的。Oneofthethingsthatmakesthejobexcitingistheopportunitytospendtimeindifferentpartsoftheworld.Eventravelingwithinone'sowncountryonadomestic.21、语言学习非常重要，尤其是英语，因为我们首先要能和旅客交流，还要学会在国外机场报告故障设备，在紧急情况下给乘客发出命令。Languagestudyisveryimportant,especiallyEnglish.Wemustbeabletocommunicatewiththepassengers,learntoreportacabinfaultataforeignairportandgiveoutinstructionsinthecaseofanemergency.22、无论有多少航空公司幕后的工作人员为航班的成功做出贡献，也无论有多少其他人参与了面对面与旅客的接触，只有乘务员给旅客留下了持久的印象。Nomatterhowmanybehind-the-scenesairlinepersonnelcontributetowardthesuccessoftheflight,orhowmanyothersparticipateintheface-to-facecontactwiththetravelingpublic,itisthecabinattendantwhomakesthemostlastingimpressiononthepassengers.23、舷梯已经放好。现在您可以拿着行下飞机了。Theramphasjustbeenputinitsposition.Nowyoucangetyourbelongingsanddisembark.24、对不起，先生。可以让这位老先生/