酒店英语课件

酒店英语

EnglishforHotelBusiness*酒店英语

EnglishforHotelBusine1在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。概述*在酒店里所使用的英语会话，基本上是属于商业英语，与日常生2非正式英语正式英语What’syourname?MayIhaveyourname?您贵姓？请问您贵姓大名？Doyouwantsometea?Couldyoulikesometea?您要喝茶吗？请问您想喝茶吗？Overhere,please.Couldyoucomethiswayplease?这边请。请您往这边走好吗？*非正式英语正式英语What’syourname?May3不说OK,Sure,Yeah等，而要说Certainly,Sir.Hey,uh-huh,Hangon等，也不适合在酒店中使用。别说“Idon’tknow.”回答“不知道”是非常不礼貌的说法。可以说“justamoment,please.I’llcheckthatforyou.”（请稍候，我来帮您确认），然后请有能力处理的人前来协助。对男性客人，尊称为Sir;面对女性客人时尊称为Ms.注意在招呼客人时，最好说“Excuseme,Sir(Ms)”,不要直接称呼Mr.或Ms.至于称呼小孩，可以直接使用Excuseme，但是不可以直接称呼boy或girl.

*不说OK,Sure,Yeah等，而要说Certainl4基本待客英语基本句型招呼语回答MayI...?Couldyou...?Wouldyou...?ShallI...?*基本待客英语基本句型招呼语MayI...?*5MayI...

自己要做什么事时，使用MayI...

MayIhaveyourname,please?

MayIseeyourpassport,please?

MayIknowyournationality,please?

国籍*MayI...自己要做什么事时，使用MayI..6Couldyou...麻烦客人时，可使用Couldyou...

Couldyoufillouttheform,please?

Couldyouwritethatdown,please?

Couldyoudraftthefax,please?Couldyouholdtheline,please?

*Couldyou...麻烦客人时，可使用Could7Wouldyou...询问客人的喜好或做什么时，使用Wouldyou...

Wouldyouliketeaorcoffee?

Wouldyouliketotakeataxi?

Wouldyoumindsittinghere?*Wouldyou...询问客人的喜好或做什么时，使用Wo8ShallI...提供建议协助、征求意见时，可使用ShallI...

ShallIdrawthecurtains?

ShallIdrawyouamap?

ShallImakethereservationforyou?*ShallI...提供建议协助、征求意见时，可使用Shal9Goodmorning.Goodafternoon.Goodevening.Goodmorning,sir.Areyouchecking-out?Goodafternoon,sir.WelcometoLIJIAHotel.

Goodevening,Ms.MayIhelpyou?Goodmorning,sir.ThisistheFrontDesk.MayIhelpyou?

招呼语中午之前中午至下午六点以前下午六点过后*Goodmorning.招呼语中午之前中午至下午六点以10回答一般性的回答Isee,sir.Certainly,sir.请对方再等一会儿Justamoment,please.Thankyouforwaiting.Iamverysorrytohavekeptyouwaiting.Couldyouwaitalittlelonger,please?*回答一般性的回答Isee,sir.请对方再等一11要麻烦客人或是拒绝客人的要求IamafraidIcan’tdothat.Excuseme,sir.Pleaseletmepass.道歉Iamverysorryforthedelay.Iamverysorryfortheinconvenience.Iwouldliketoapologizeforthemistake.回答*要麻烦客人或是拒绝客人的要求IamafraidI12客人对自己说“Thankyou.”时回答Youarewelcome.Thankyouverymuch.Thankyou,sir.交给客人某些东西时，可以说Hereyouare.Hereisyourroomkey.Hereitis.

回答*客人对自己说“Thankyou.”时回答Youar13当客人准备离开时Haveaniceday.PleaseenjoyyourstayWehopetoseeyouagainsoon.当客人的英语难以理解时PardonPardonme?Ibegyourpardon?Couldyourepeatthat,please?

回答*当客人准备离开时Haveaniceday.当客人14B=行李服务员（Bellman）C=服务员(Clerk)H=客房服务员（Housekeeping）BC=领班（BellCaptain）G=客人（Guest）

TotheFrontDesk.带客人到柜台练习一*B=行李服务员（Bellman）练习一*15B:Goodevening,Ms.WelcometoChina-trustHotel.G:Thankyou.B:Howmanypiecesofluggagedoyouhave?G:Justthisthree.B:Twosuitcasesandonebag.Isthatright?G:Yes.That’sall.B:I’llshowyoutotheFrontDesk.Thisway,please.I’llputyourbagsbythepostoverthere.G:Isee,thanks.B:Abellmanwillshowyoutoyourroomwhenyouhavefinishedchecking-in.G:OK.Fine.B:Pleaseenjoyyourstay.*B:Goodevening,Ms.Welcomet16Guest:Hello,I’dliketocheckinplease.Hotelstaff:Certainly.CanIhavethenameplease?Guest:MrHaroldSmith.HaroldSmith。Hotelstaff:Ok,Areyoucheckingouttomorrow?

Guest:Yes,Iam.That’sright.Hotelstaff:Willyouneedawakeupcall,sir?Guest:Yesplease.At6.30am.Hotelstaff:Okthen,yourroomis502onthefifthfloor.Breakfastisservedbetween6.30amand9am.Enjoyyourstay.

Guest:Thankyou.练习二*Guest:Hello,I’dliketochec17Whatnameisthereservationunder,please?CouldIhaveyourpassportandcreditcard,please?Doyouhaveareservation？Sorrytokeepyouwaiting,sir.I’llcheckifthereisaroomavailable.It’lltakeoneminute,sir.Wouldyoulikeasingleroomoradoubleroom?Youcanalsogetasafedepositboxatourfrontdesk,sir.Yourangforalaundryservice?Youarewelcome.Ihopeyouhaveapleasantstay.*Whatnameisthereservationu18Wouldyoupleasefilloutthisregisrationcard?Thisway,please.Afteryou,sir.Staff员工Stuff材料，衣物*Wouldyoupleasefilloutthis19Regisrationcard登记卡Putaway放置，wardrobe