丽思卡尔顿服务理念培训

ServiceValue#1效劳信念#1

IbuildstrongrelationshipsandcreateRitz-Carltonguestsforlife.

我与他人建立良好的关系并为Ritz-Carlton创造终生客人。Clue:One-on-onerelationships

一对一的宾客关系ServiceValue#2效劳信念#2

Iamalwaysresponsivetotheexpressedandunexpressed

wishesandneedsofourguests.

我能及时对客人表达和未表达的愿望和需求作出反响。Clue:Two,guestwishescometrue

二，顾客愿望得以实现ServiceValue#3效劳信念#3

Iamempoweredtocreateunique,memorableandpersonalexperiencesforourguests.

我得到授权来为我们的客人提供独特、难忘和个人化的体验。Clue:Three,setyourpowerfree

三，权利行使自由

ServiceValue#4效劳信念#4IunderstandmyroleinachievingtheKeySuccessFactors,embracingCommunityFootprintsandcreatingTheRitz-CarltonMystique.我能及时对客人表达和未表达的Clue:IamthekeytoTheRitz-CarltonMystique

四，我是丽思卡尔顿成功秘诀的关键

ServiceValue#5效劳信念#5

Icontinuouslyseekopportunitiestoinnovateandimprove

TheRitz-Carltonexperience.

我不断寻找时机去改革和改进我们提供给客人的Ritz-Carlton体验。Clue:HighFive,InnovationisAlive

五，坚持不断创新ServiceValue#6效劳信念#6

Iownandimmediatelyresolveguestproblems.我为客人所遇到的问题负责并立刻解决。Clue:Six,Iamwillingtofix

六，我致力于解决问题ServiceValue#7效劳信念#7

Icreateaworkenvironmentofteamworkandlateralservicesothattheneedsofourguestsandeachotheraremet.我致力于创造团队合作和互相支持的工作环境以满足客人和同事的需求。Clue:Seven,ourteamworkmakesitheaven

七，伟大的团队精神ServiceValue#8效劳信念#8

Ihavetheopportunitytocontinuouslylearnandgrow.我有不断学习和成长的时机。Clue:Eight,Ishapemyfate

八，我的前途，我创造ServiceValue#9效劳信念#9

Iaminvolvedintheplanningoftheworkthataffectsme.

我参与制定与我相关的工作方案。Clue:Nine,Iplanwhatismine

九，我对自己的工作方案负责ServiceValue#10效劳信念#10

Iamproudofmyprofessionalappearance,languageandbehavior.

我为自己的专业形象、语言和行为而自豪。Clue:Ilookandactlikeaperfect10

十，我致力于创造完美的表现ServiceValue#11效劳信念#11

Iprotecttheprivacyandsecurityofourguests,myfellowemployeesandthecompany’sconfidentialinformationandassets.

我致力于保护客人、同事和公司的机密信息和财产的隐私和平安。Clue:Informationshouldremain1-on-1

十一，信息资料严格保密xServiceValue#12效劳信念#12

Iamresponsibleforuncompromisinglevelsofcleanlinessandcreatingasafeandaccid