《通用场景英语教程（第二册）》（廖振发） Scene Four

PPT模板/moban/

通用场景英语教程SceneFour：ReceptionEtiquette待客礼节CommonSceneEnglishTeachingCourseLesson10MakingInvitations发出邀请Lesson11ReceivingGuests接待客人Lesson12ManagingtheFeedback处理反馈目录10MakingInvitations发出邀请I.ListeningA.Makethebestresponsetotheexpressionyouhear.1.Whatwasthemostpopularlong-distancecommunicationmethodinChinabefore1978?A.Sendingletters.B.Makingvideocalls.C.Makingtelephonecalls.D.Sendingtelegrammessages.2.Whatisthemostformalwaytosendaweddinginvitation?A.Bysendingatextmessage.B.Bysendinganemail.C.BysendingaWeChatmessage.D.Bysendingaredinvitationcard.3.Whatshouldyoudowhenmakinginvitations?A.Toconfirmtheguests’names.B.Tofindoutwhatgiftsguestsmightbring.C.Toknowexactlywhentheinvitationswillreachtheguests.D.Toarrangeforsomeonetopickuptheguests.ADAI.ListeningA.Makethebestresponsetotheexpressionyouhear.4.Wouldyouliketocometoourparty?A.No.I’mverybusy.B.Yes,I’dloveto.C.No.I’mnotinthemood.D.Yes.Iwanttovisitmygrandmother.5.AreyoufreetohavedinnerwithmethisFridayevening?A.I’mafraidnot.CouldyoumakeitSaturdayevening?B.Yes.Iwouldliketomakeanotherappointment.C.Thankyou!I’mgladtocome.D.Thankyou!I’mearnesttomeetyou.BAI.ListeningB.Listentothepassageandchoosethebestanswertothequestion.1.Beforesendingaconferenceinvitationemail,youshouldwriteclearly.A.thedateoftheconference B.thedurationoftheconferenceC.thetopicoftheconference D.alloftheabove2.Ameetandgreeteventisessentiallya/anbyanothername.A.onlineevent B.networkingeventC.welcomeparty D.teambuildingevent3.HowcanyouimprovetheRSVP(请尽快回复)ratewhenwritingameetandgreetinvitationemail?A.Statetheeventclearly.B.Exaggeratetheimportanceoftheevent.C.Writeitinaveryserioustone.D.Don’ttelltheattendeesthatyoureventincludesacertainstyleofintroductions.DBAI.ListeningB.Listentothepassageandchoosethebestanswertothequestion.4.Accordingtothepassage,whichofthefollowingisTRUE?A.Specifyingthedurationofthemeetingisthemostimportantthinginconferenceinvitationemails.B.Conferencesareoftenheldforseveralmonths.C.Allpeoplewillnotbenervouswhentheyattendnetworkingevents.D.Ifyourguestscloseyouremails,theywon’topenthemagain.5.Whatinformationmustbemadeclearinateambuildingemailinvitation?A.Thetypeoftheevent,formalorinformal.B.Thedeadlinefortherecipienttoreply.C.Foodtoeatattheteambuildingevent.D.Peopletomeetattheteambuildingevent.AAI.ListeningC.Fillintheblanksaccordingtowhatyouhear.Nowmorethanever,onlineeventsarehot.Assuch,thecompetitionforyourpotentialguests’attentionisstiff.Tomakeyouronlineeventinvitationemail

1,you’llneedtosellyourevent’stopicorfocusinanexcitingandengagingway,andmakeitassimpleaspossibleforattendeestoRSVP.TheinclusionofanembeddedRSVP2inyourinvitationemailisa/an3,butyoumightalsoconsiderincludingafunctionthatautomaticallyplacestheeventonyourattendees’4orsimilar.Thisway,youronlineevent5frontofmindforyourguests,evenafterthey’veclosedyouremailinvitation.standoutbuttonmustcalendarremainsII.Reading如何撰写专业活动的正式电子邀请函优秀的正式电子邮件撰写意味着要注意细节。如果你写的邀请函所有部分都得体而有风格，你就会给每个人都留下深刻的印象。电子邮件的结构主题。邮件主题是收件人在打开收件箱时最先看到的内容。邮件主题要能够吸引对方注意，否则对方可能不会读下去。标题行的主要目的是在保证简洁的前提下，尽可能多地为收件人提供信息。所以，用30～40个字符去总结邮件的主要内容即可。HowtoWriteaFormalInvitationEmailforaProfessionalEvent

Writinganexcellentformalemailmeanspayingattentiontodetails.Youwillimpresseverybodyifallpartsofyourinvitationarewrittennotjustproperlybutwithstyle.TheStructuralElementsoftheEmailSubject.Thesubjectiswhatyouremail’srecipientswillseefirstwhentheyopentheirinboxes.Unlessyoucapturetheperson’sinterest,heorshewon’treadanyfurther.Themainaimofthesubjectlineistoprovidethemwithasmuchinformationaspossiblewhilebeingbrief.So,summarizethemessagebehindtheemailin30–40characters.★structural /ˈstrʌktʃərəl/ adj.结构（或构造）上的

★recipient /rɪˈsɪpiənt/ n.接受者；领受方

★inbox /ˈɪnbɒks/ n.（电子邮件）收件箱

★capture /ˈkæptʃə(r)/ v.引起（注意、想象、兴趣）

★summarize /ˈsʌməraɪz/ v.总结；概括；概述

★character /ˈkærəktə(r)/ n.文字；字母；符号

II.Reading问候语和结束语。这两部分要写清发件人的信息。在写正式的活动邀请函时，仅仅有“发件人”这一行是不够的。邮件要以正式的问候语开始。没有必要提及收件人的姓名（许多人会使用标准的问候语“亲爱的先生或女士”）。然而，这是一个通过写名字来强调客人重要性的机会。当然，拼写时一定不要出错。但如果不确定客人的名字怎么写，普通的问候语比有错误的问候语要好得多。OpeningandClosing.Thesepartsclarifywhosentthemail.Theline“from”isnotenoughwhenyouwriteaformalinvitationemailforanevent.Beginyourletterwithaformalgreeting.Itisnotessentialtomentionthenameofyouraddressee(manypeopleusethestandard“DearSirorMadam”phrase).However,itisanopportunitytoemphasizetheimportanceofeachguestbywritinghisorhername.Obviously,thisshouldbedonewithoutspellingmistakes.Soifyouarenotsureaboutthespelling,aneutralgreetingisbetterthanonewithmistakes.★clarify /ˈklærəfaɪ/ v.使更清晰易懂；阐明；澄清

★addressee/ˌædreˈsiː/n.收信人；收件人

★neutral /ˈnjuːtrəl/ adj.中性的；不含褒贬义的

II.Reading本公司的名称可以在开头就提到，但我们强烈建议在结尾处也提一下。记住要正式，用中性的词代替给朋友写邮件时所使用的结束语，如“我们期待您的回复。”正文。这部分必须包含活动的所有信息，包括所有你觉得对客人来说重要的信息。先写关键细节，再写不那么重要的信息。记住要简洁。正式写作中的礼仪在写正式电子邮件时，要记住以下6点礼仪：◊千万不要用个人账号发送正式邮件——只能使用公司账号。Thenameofyourorganizationcanbementionedintheopening,butwestronglyrecommendplacingitattheendaswell.Remembertobeformalandreplaceclosingsyouuseforfriendswithsomethingneutral,like“Wearelookingforwardtoyourreply.”Body.Thisparthastoincludealltheinformationabouttheevent.Itconsistsofwhateveryouthinkisimportantforyourguests.Mentionthekeydetails,thenwriteaboutlesssignificantinformation.Rememberaboutbeingbrief.EtiquetteinFormalWritingTherearesixmoreetiquettetipsyoushouldkeepinmindwhenwritingaformalemail:◊Neveruseyourpersonalaccountforsendingformalemails—usethecorporateoneonly.★lookingforwardto盼望

★consistof 由……组成（或构成）

★keepinmind将……记在心中；记起；考虑

★corporate /ˈkɔːpərət/ adj.公司的；法人的；共同的

II.Reading◊只有在绝对必要的情况下才可以使用“回复全部”选项。◊要使用正式的问候语（不是“Hi,everyone”或“Yo”）。◊删减感叹号——不要连续使用多个感叹号。◊一定要反复检查你的小幽默，不是每个人都对你的笑话感兴趣。◊校对——邮件中的错误会让你的活动形象一落千丈。写正式的电子邮件是我们每个人都可能面临的事情。每个人都可能因为要言简意赅而感到困惑，但我们相信，借助本文的指导，您会像专业人士一样成功邀请到客人。◊Usethe“replyall”optiononlyifabsolutelynecessary.◊Useformalgreetings(not“Hi,everyone”or“Yo”).◊Cutontheexclamationpoints—don’tusemorethanoneinarow.◊Makesureyou’vedouble-checkedyourattemptsatyourhumor—notalljokesarefunnytoeveryone.◊Proofread—mistakesinemailswillmakeyourevent’simageplummet.Havingtowriteaformalemailissomethingweallmayface.Everyonemaygetbaffledbymentioningalotbriefly,butwearesurethatwiththehelpofthisguideyouwillsucceedininvitingguestslikeapro.(404words)★

option /ˈɒpʃn/ n.可选择的事物；选择；选择权

★exclamation /ˌekskləˈmeɪʃn/ n.感叹；感叹语；感叹词

exclamationpoint 感叹号

★proofread/ˈpruːfriːd/ v.校对；勘校

★plummet/ˈplʌmɪt/ v.暴跌；速降

★baffle /ˈbæfl/ v.使困惑；难住

★pro /prəʊ/ n.专业人士；赞成者

bodythemainpartofsth.,especiallyabuilding,avehicleorabook,anarticle,etc.（尤指建筑、车辆或书、文章等的）主体，主要部分NotesII.ReadingIII.MemorizingWordsandExpressionsstructural /ˈstrʌktʃərəl/ adj.结构（或构造）上的recipient /rɪˈsɪpiənt/ n.接受者；领受方inbox /ˈɪnbɒks/ n.（电子邮件）收件箱capture /ˈkæptʃə(r)/ v.引起（注意、想象、兴趣）summarize /ˈsʌməraɪz/ v.总结；概括；概述character /ˈkærəktə(r)/ n.文字；字母；符号clarify /ˈklærəfaɪ/ v.使更清晰易懂；阐明；澄清addressee /ˌædreˈsiː/ n.收信人；收件人neutral /ˈnjuːtrəl/ adj.中性的；不含褒贬义的corporate /ˈkɔːpərət/ adj.公司的；法人的；共同的option /ˈɒpʃn/ n.可选择的事物；选择；选择权III.Memorizingexclamation /ˌekskləˈmeɪʃn/ n.感叹；感叹语；感叹词proofread /ˈpruːfriːd/ v.校对；勘校plummet /ˈplʌmɪt/ v.暴跌；速降baffle /ˈbæfl/ v.使困惑；难住pro /prəʊ/ n.专业人士；赞成者consistof 由……组成（或构成）keepinmind 将……记在心中；记起；考虑exclamationpoint 感叹号VocabularyBuildingIV.PracticingA.MatcheachwordwithitsproperChinesemeaning.VocabularyBuildingIV.PracticingB.Fillintheblankswiththegivenwordorexpressionproperly.1.Theresultsoftheresearchare________________attheendofthechapter.2.Peoplewhoorderedweregivena/an__________ofpayingcashondeliveryorbymobilepayment.3.Theyshowedthreatening,pleasantand__________expressions.4.Thankyouforwritingandallowingmeto__________thepresentposition.5._____________cultureisthevaluesandbeliefsacompanydevelopsovertime.6.Theyusepuppetsto__________theimaginationofyoungeraudiences.7.Anappletreeproducingsquarefruitis__________experts.8.Ididn’tevenhavethechanceto____________myownreport.corporate summarize capture neutralbaffle clarify proofread optionsummarizedoptionneutralclarifyCorporatecapturebafflingproofreadV.ThinkingAnswerthequestionsaccordingtothetext.1Whatarethestructuralelementsofanemail?________________________________________________________________________________________2What’sthemainaimofthesubjectline?________________________________________________________________________________________________________________________________________________________________________________3Isitessentialtomentionthenameofyouraddresseeinthesubjectline?________________________________________________________________________________________4Whereshouldyourcompanynamebementioned?________________________________________________________________________________________________________________________________________________________________________________Subject,opening,closing,andbody.Themainaimofthesubjectlineistoprovidetherecipientswithasmuchinformationaspossiblewhilebeingbrief.No.Itisnotessentialtomentionthenameofyouraddresseeinthesubjectline.Thenameofyourorganizationcanbementionedintheopening,butit’sbettertoplaceitattheendaswell.V.ThinkingAnswerthequestionsaccordingtothetext.5Whataretheetiquettetipsthatyoushouldkeepinmindwhenwritingaformalemail?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Neveruseyourpersonalaccountforsendingformalemails—usethecorporateoneonly.Usethe“replyall”optiononlyifabsolutelynecessary.Useformalgreetings(not“Hi,everyone”or“Yo”).Cutontheexclamationpoints—don’tusemorethanoneinarow.Makesureyou’vedouble-checkedyourattemptsatyourhumor—notalljokesarefunnytoeveryone.Proofread—mistakesinemailswillmakeyourevent’simageplummet.VI.SpeakingMakeaconversationwithyourpartnertoinvitehim/hertodinner.Tips:1.Invitehim/hertodinneratacertaintime.2.He/Shehasotherplansforthattime.3.Discusschangingdinnertimes.4.Tellhim/herhowandwhenyou’regoingtotherestaurant.5.Talkaboutotherfriendsyoumightinvite.VII.WritingMakeaninvitationcardforyourbirthdayparty.SampleBirthdayPartyInvitationJaneSmithisturning32nextweek,socomeandcelebrateitwithus!Venue:900TanglewoodDrive,Amarillo,TX79118Date:Sunday,May28,2023Time:4:00pm—6:00pmPutonsmartcasualattireContactPerson:RossGellerContactDetails:210-0000-0000PleaseRSVPbyFriday,May6,2023Wehopetomeetyouthen!VII.WritingMyWork________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________11ReceivingGuests接待客人I.ListeningA.Makethebestresponsetotheexpressionyouhear.1.I’llmeetyouatGateCatthesubwayexit.Givemeacallwhenyougetout.A.OK.Seeyouthen. B.Whereshallwemeet?C.HowcanIgetthere? D.Whereisthesubwaystation?2.Hi,Mr.Anderson,I’mRichardWangofABCCompany.Nicetomeetyou!A.Hello,Mr.Wang.Nicetomeetyoutoo!B.Hello,RichardWang.Haven’tseenyouforalongtime!C.Hello,Mr.Richard.You’vekeptmewaitingtoolong.D.Hello,Mr.Wang.Howdidyoucomehere?3.MayIhelpyouwithyourluggage,sir?A.No.It’smypersonalbelongings. B.Yes,please.C.Yes.I’mverytired. D.No.That’sverykindofyou.AABI.ListeningA.Makethebestresponsetotheexpressionyouhear.4.Hello!Miss.IhavemadeanappointmentwithDr.Zhangat9:30thismorning.A.Sorry,sir.Dr.Zhangisbusynow.B.Hello,sir.CanIknowyourname?C.Yes,sir.Butyoushouldn’tcomeheresoearly.D.Sorry,sir.Dr.Zhangisnotintheofficerightnow.5.Pleasewaitamoment.Wouldyouliketeaorcoffee?A.No.Idon’tdrinktea.B.Coffee,please.C.No.ButI’dlikeaglassofmilkwithsugar.D.Neither,thanks.Ihavehadmybreakfastalready.BBI.ListeningB.Listentothepassageandchoosethebestanswertothequestion.1.Howmanywaysdoesthepassagementiontomakeguestsfeelathome?A.2. B.3. C.4. D.5.2.Howmuchadvancenoticedoyouneedtogiveyourguestsiftheoccasionisveryimportant?A.Severalhours. B.Threedays.C.Lessthanaweek. D.Atleastaweek.3.Whyshouldthehostspecifyatimeforavisit?A.Becausetheguestsmayneedtobookaflightticketinadvance.B.Becausetheguestsmayhavetoworkaroundtheirownschedules.C.Becausethehostneedstoreserveaflightfortheguests.D.Becausethehostneedstodiscussthestaywithhisfamily.CDBI.ListeningB.Listentothepassageandchoosethebestanswertothequestion.4.Accordingtothepassage,whatshouldyoudobeforeyourguestsvisityourhouse?A.Talkwiththegueststosetthetimeoftheirarrival.B.Contactthembeforehandandaskiftheyhaveanyallergiesorfoodspecifications.C.Cleanthehouse.D.Alloftheabove.5.Whycan’tyourushwhenpreparingfoodinfrontofyourguests?A.Becausethefoodwillspillout.B.Becauseitwouldberudetobeinahurry.C.Becauseifyouareinahurry,thefoodwillnottastegood.D.Becauseitwillletyourgueststhinktheyhavebecomeaburdenforyou.DDI.ListeningC.Fillintheblanksaccordingtowhatyouhear.Agratefulguestalwaysbringstheirhostagift—somethingtoshowtheir1.However,there’snoneedto2somethinghugeorextravagant(奢侈的)allthewaythere.Alocaltreatfromyourhometown3,abeautifulcoffeetablebook,flowers,anicecandle,orabottleofwineallwork4.Headedtosomeone’svacationhouse?Getthemsomethingontheme:beach5oracocktail-themedgiftwouldbeperfect.gratitudehaulbakeryperfectlytowelsII.Reading贵宾接待工作贵宾是非常重要的人，享有特权，享受特殊待遇和个性化服务。无论贵宾是潜在的合作伙伴、大客户还是企业领导，从一开始就给他们留下好印象是很重要的。然而，尽管这些访问通常都是提前计划好的，但还是有很多公司没有下功夫把贵宾接待工作做得独特一些。这其实是错失了给本公司表现的机会。在很多情况下，仅仅是一些额外计划好的细节就可以让你的团队看起来专业、娴熟、认真。TheReceptionofVIPGuests

VIPguestsareveryimportantpersons,whogetspecialprivileges,treatment,andreceivepersonalizedservice.Whethertheyarepotentialpartners,bigclients,orcorporateleaders,makingagoodimpressionrightfromthestartisimportant.However,despitethefactthatthesevisitsareusuallyplannedwellinadvance,mostorganizationsdon’tmakemuchefforttowelcomeVIPguestsinanyspecialway.That’samissofopportunity.Inmanycases,justafewextraplanneddetailscangoalongwaytowardmakingyourteamlookprofessional,polished,andconscientious.★VIP /ˌviːaɪˈpiː/ n.贵宾

★privilege/ˈprɪvəlɪdʒ/ n.特权；特殊待遇

★personalized /ˈpəːs(ə)n(ə)lʌɪzd/ adj.为某人特制的；标明某人姓名的

★despite/dɪˈspaɪt/ prep.即使；尽管

★polished/ˈpɒlɪʃt/adj.娴熟的；优雅的

★conscientious /ˌkɒnʃiˈenʃəs/ adj.勤勉认真的；一丝不苟的

II.Reading在贵宾到来之前迎接贵宾的大部分重要工作要在客人来访之前很久就得开始。东道主要通知其他工作人员——尤其是前台工作人员，贵宾访问的有关细节，以便每个参与来访接待的人都有充足的准备时间。前台服务员要能认出嘉宾并能叫出客人名字。BeforeVIPsArriveMostoftheimportantworkinwelcomingVIPvisitorshappenslongbeforethosevisitorsarrive.It’sthehost’sjobtonotifytherestofthestaff—mostnotablythefrontdeskstaff—oftheVIPvisitdetailssothateveryoneplayingaroleinthevisitreceptionhasplentyoftimetoprepare.Thereceptionistshouldbeexpectedtorecognizethevisitorandgreetherorhimbyname.★notify /ˈnəʊtɪfaɪ/ v.（正式）通报；通知

★notably/ˈnəʊtəbli/adv.尤其；特别

★receptionist /rɪˈsepʃənɪst/n.接待员

II.Reading最好在来访前向贵宾发送一个“欢迎包”，表达你对来访的期待心情，并关心客人的访问体验。内容可以包括驾驶路线、相关区域地图、停车说明、大楼入口方向指引、访问行程，以及嘉宾会见者的个人简介。“欢迎包”不一定要打印出来邮寄出去，可以通过电子邮件的形式发送。虽然电子稿形式看起来不那么正式，但也会得到贵宾的感激。确保员工做好了热情迎宾的准备。但为了使接待更与众不同，接待人员需要了解贵宾更多的背景信息，如他们为什么来，从哪里来，以及某些个人品位和兴趣之类的。Sendingawelcomepacketpriortothevisitcanbeanicewaytoshowvisitorsyou’reexpectingthemandthatyoucareabouttheirexperience.Contentsmayincludethingslikedrivingdirections,relevantareamaps,instructionsforparking,directionsforbuildingaccess,visititinerariesandalistofbiosofpeoplethey’llbemeetingwith.Welcomepacketsdon’tnecessarilyhavetobeprintedoutandmailed,theycanbesentviaemail.Althoughit’slessformalindigitalform,itisalsoappreciatedbyvisitors.MakesurestaffispreparedtogreettheVIPswarmly.Buttomaketheirreceptionextraspecial,thewelcomingstaffwillneedadditionalcontextaboutwhythevisitorsarecoming,wherethey’recomingfrom,andwhatsomeoftheirpersonaltastesandinterestsare.★packet/ˈpækɪt/n.信息包；数据包；文件包

★priorto 在……之前

★bio/ˈbiːəʊ/n.个人简历（biography的缩写）

★digital /ˈdɪdʒɪtl/ adj.数字信息系统的；数码的；数字式的

II.Reading接机与送机在接机前应提前获取贵宾的航班信息，提前15分钟到达机场，并尽可能将接待车停在候机楼外，以减少贵宾的步行距离，尤其是在下雨天。无论是接机还是送机，接待人员在汽车行驶过程中要多与贵宾交谈，让其感受到贵公司对其的欢迎。需要注意的是，接待人员的地位应与客人的相匹配。Pick-upandSend-offObtaintheflightinformationofVIPguestsinadvancebeforepickingthemup.Thenarriveattheairport15minutesearlierandparkthereceptioncaroutsidetheterminalasmuchaspossibletoreducethewalkingdistanceforVIPs,especiallyonrainydays.Whetherpickinguporsendingoff,thereceptionstaffshouldtalktotheVIPsduringthedrivetomakethemfeelwelcome.Itshouldbenotedthatthestatusoftherelevantreceptionpersonsshouldbeadaptedtothatoftheguests.★pick-up 接人

★send-off 送走；发出

★terminal /ˈtɜːmɪnl/ n.航空站；航空终点站

★status /ˈsteɪtəs/ n.地位；身份；职位

★relevant /ˈreləvənt/ adj.紧密相关的；切题的

II.Reading住宿安排如果贵宾需要住宿、餐饮，一定要提前安排，适度把握房价标准，以避免后期报销的麻烦。接待礼仪在整个接待过程中，要始终保持微笑和良好的精神状态。TheAccommodationArrangementIftheVIPsneedaccommodationandcatering,youmustarrangeinadvance,andmoderatelygraspthehousingpricestandard,soasnottohavetroubleinthelaterreimbursement

.TheReceptionEtiquetteKeepasmileandgoodspiritsthroughoutthereception.(425words)★catering /ˈkeɪtərɪŋ/n.饮食服务

★moderately /ˈmɒdərətli/ adv.适量；适度；适中

★reimbursement /ˌriːɪmˈbɜːsmənt/ n.报销；补偿

★receptionetiquette 接待礼仪

1.VIP

averyimportantperson,apersonofgreatinfluenceorprestigeespeciallyahighofficialwithspecialprivileges贵宾；要员2.reimbursement

compensationpaidbyanorganizationforout-of-pocketexpensesincurredoroverpaymentmadebyanemployee,customer,oranotherparty报销NotesII.ReadingIII.MemorizingWordsandExpressionsVIP /ˌviːaɪˈpiː/ n.贵宾privilege /ˈprɪvəlɪdʒ/ n.特权；特殊待遇personalized /ˈpəːs(ə)n(ə)lʌɪzd/ adj.为某人特制的；标明某人姓名的despite /dɪˈspaɪt/ prep.即使；尽管polished /ˈpɒlɪʃt/ adj.娴熟的；优雅的conscientious /ˌkɒnʃiˈenʃəs/ adj.勤勉认真的；一丝不苟的notify /ˈnəʊtɪfaɪ/ v.（正式）通报；通知notably /ˈnəʊtəbli/ adv.尤其；特别receptionist /rɪˈsepʃənɪst/ n.接待员packet /ˈpækɪt/ n.信息包；数据包；文件包bio /ˈbiːəʊ/ n.个人简历（biography的缩写）III.Memorizingdigital /ˈdɪdʒɪtl/ adj.数字信息系统的；数码的；数字式的terminal /ˈtɜːmɪnl/ n.航空站；航空终点站status /ˈsteɪtəs/ n.地位；身份；职位relevant /ˈreləvənt/ adj.紧密相关的；切题的catering /ˈkeɪtərɪŋ/ n.饮食服务moderately /ˈmɒdərətli/ adv.适量；适度；适中reimbursement /ˌriːɪmˈbɜːsmənt/ n.报销；补偿priorto 在……之前pick-up 接人send-off 送走；发出receptionetiquette 接待礼仪VocabularyBuildingIV.PracticingA.MatcheachwordwithitsproperChinesemeaning.VocabularyBuildingIV.PracticingB.Fillintheblankswiththegivenwordorexpressionproperly.1.Thenextplaceonour___________wasSilistra.2.Hervoicewasshaking___________allhereffortstocontrolit.3.Heonlydrinksalcohol______________.4.Thejobbringswithit___________andahighincome.5.BeforeIlefttheyprepareda___________partyforme.6.Doyouhave___________experience?7.Thehousehadmanydrawbacks,most___________itsprice.8.Educationshouldbeauniversalrightandnota___________.despite relevant moderately notablystatus itinerary privilege send-offitinerarydespitemoderatelystatussend-offrelevantnotablyprivilegeV.ThinkingAnswerthequestionsaccordingtothetext.1WhenshouldtheimportantworkofwelcomingVIPvisitorshappen?________________________________________________________________________________________________________________________________________________________________________________2WhatpreparationsshouldbemadebeforetheVIPsarrive?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________MostoftheimportantworkinwelcomingVIPvisitorshappenslongbeforethosevisitorsarrive.Notifytherestofthestaff—mostnotablythefrontdeskstaff—oftheVIPvisitdetails.Findoutadditionalcontextaboutwhythevisitorsarecoming,wherethey’recomingfrom,andwhatsomeoftheirpersonaltastesandinterestsare.SendawelcomepacketpriortothevisittotheVIPsviaemail.V.ThinkingAnswerthequestionsaccordingtothetext.3Howearlyshouldyouarriveattheairportwhenpickingupguests?________________________________________________________________________________________4Whatshouldyoupayattentiontowhenarrangingtheaccommodation?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________5Whatetiquetteshouldyoupayattentiontoduringthereception?________________________________________________________________________________________Youshouldarriveattheairport15minutesearlier.IftheVIPsneedaccommodationandcatering,youmustarrangeinadvance,andmoderatelygraspthehousingpricestandard,soasnottohavetroubleinthelaterreimbursement.Keepasmileandgoodspiritsthroughoutthereception.VI.SpeakingMakeaconversationwithyourpartneraboutpickingupaguestattheairport.Tips:1.Greettheguest.2.Introduceyourself.3.Asktheguestaboutthetrip.4.Getluggagefortheguest.5.Drivetheguesttothehotelandchatwithhim/heronthewaytothehotel.VII.WritingIntroducesomeideasabouthowtotreattheguestathome.Sample1.Cleanthehouseandmakesurethatthesuppliesareeasilyaccessible.2.Beclearaboutthehouserules.Forexample,ifyoulikegueststoremovetheirshoes,pointedlytakeoffyourshoesandaskiftheywouldlikeyoutoputtheirsawaytoo.3.Giveyourguestthechancetohelpout.Giveyourguestslittlethingstodo,likeemptyingthetableorputtingthedessertonthetable.4.Makesureyourguestisphysicallycomfortable.Putawaywhatevertheyareholdingandmotionforthemtotakeaseat.Offertogetthemsomethingtodrink.5.Keeptheconversationflowing.Oneofyourjobsasthehostistokeepeverythinggoingsmoothly.Ifanythinggoeswrong,bepreparedtosmoothtensionsandalwaysbereadytochangethesubjectortalktoanyonewho’scausingtrouble.VII.WritingMyWork______________________