《轨道交通服务英语（视听说智媒体版）》 课件 Unit 1 Ticket Service

轨道交通服务英语（视听说智媒体版）Unit1TicketServiceUnit1TicketService

UnitObjectives:Inthisunit,youwilllearnto:1.Mastertheusefulwordsandexpressionsaboutbooking,buyingandrefundingtickets;

2.Guidepassengerstopurchasetickets;3.Dealwithproblemsraisedbypassengersproperly.

CareerSkillDescriptionUnit1TicketServicePartI

WarmingupTask1MatchthewordswiththepicturesA.

TicketHallB.Railwayticket

C.TicketVendingMachineD.MetrocardE.Token

F.Ticketoffice

(1)___E___(2)___F___(3)___D___

(4)___B___(5)___A___(6)___C___Unit1TicketServiceTask2PairworkPartI

WarmingupHaveyoueverbookedaticketoninternet?Haveyoueverrefunded

aticketorchangedaticket?Discusswithyourpartnerandshareyourexperiences.Unit1TicketServicePartII

ReadingMaterialsmeansn.手段；方法outlinevt.概述；略述；描画…轮廓referencen.参考，参照queuen.队列；长队setaside留出makesure确认，证实departuren.离开；出发NewWordsandPhrasesChinaRailwayBureau中国铁路总局TicketAgency售票代理处feen.费用websiten.网站optionn.[计]选项domesticadj.国内的hotlinen.热线；热线电话，咨询电话e-trainticketcode电子订票单号Unit1TicketServicePartII

ReadingMaterials

TextA:HowtoBookTrainTicketsinChina

TrainisoneofthemostimportantmeansoftransportinChina,especiallyasmoreandmoreraillinesareaddedeachyear.

We'veoutlinedthemostimportantinformationyouneedtoknowtoget

yourtrainticketsforyourreference.Therearemainly4waystobookChinaTrainTickets.Unit1TicketServicePartII

ReadingMaterialsTextA

1.DirectlyBuyTicketattheRailwayStation

Thisisthemoststraightwaytogettraintickets,butit'snotalwaystheeasiest.Sometimesyouneedtowaitinalongqueue,youshouldsetasideenoughtimetobuytheticket.Onceattheticketwindow,youcanchoosethetrainthatyou'dliketotake,butbecarefulassometrainsticketsmaybesoldoutquickly,especiallyaroundChineseholidays.

Makesuretheopeningdateforpurchasingoftheticket.Foraperiodoftime,Chinatrainticketscanbepurchased60daysbeforedeparture.Butnow,accordingtotheregulationsofChina

Unit1TicketServicePartII

ReadingMaterialsTextARailway

Bureau,alltrainsticketsincludinghighspeedtrains(exceptthetemporarytrainsandnewtrialtrains)canbepurchasedorbookedonline,bytelephoneorattrainstation30daysbeforedeparture.

TheopeningdatemaybedifferentduringSpringFestivalperiod.Unit1TicketServicePartII

ReadingMaterialsTextA

2.PurchaseTrainTicketsataTicketAgency

TicketAgencycanbefoundthroughoutmajorcitiesandgenerallyyoudonothavetowaitinthesamelonglineshereasatthetrainstations.Trainticketscanbepurchasedata

ticketagency

28daysbeforedeparture.Notethatmostticketofficesonlyallowpurchasesincashandchargea5RMBservicefee.

Manyoftheticketagenciesopenduring8:00-17:00,andsomeopenlaterandcloseearlier.Itisadvisedtobuytrainticketsatthemiddleperiodofthebusinesstime,forexample:9:30-14:00.

Ticketscannotbecollectedhereifyouhavemadeabookingonline.Unit1TicketServicePartII

ReadingMaterialsTextA

3.BookTrainTicketsOnline

Therearehundredsofwebsitesthroughwhichyoucanpurchaseyourtraintickets.ThebestoptionisChinaRailwaycustomerservicecenter.ThewebsiteofChinaRailwayCustomerServiceCenteriswww.

12306.

cn.Youcanbookalldomestictrainsonthiswebsite,between6:00amand23:00pmdaily.Unit1TicketServicePartII

ReadingMaterialsTextA

PaymentonlineismadethroughUnionPaymadewithin30minutes,otherwisethebookingwillbecancelled.ThosewhohavebookedonlinesuccessfullycanpickuptheirticketsatthetrainstationwiththeirIDcardeasilyatTVM(ticketvendingmachine).

4.TelephoneBookingBookingtrainticketsonphoneisavailable.BookingsHotline:95105105.Thisistheofficialreservationhotlinewithapre-saletimeof30daysaheadofdeparture.

Unit1TicketServicePartII

ReadingMaterialsTextA

Youwillgetane-trainticketcodeafterbookingsuccessfullyandarerequiredtopayandexchangethee-trainticketcodeintopaperticketatanyticketwindowsatanytrainstationorticketagencies.Ifyoubookaticketbefore12:00,youmustcollectthepaperticketbefore12:00thenextday;bookafter12:00,youneedtocollectthepaperticketbefore24:00thenextday,otherwiseyourbookingwillbecancelled.Unit1TicketServicePartII

ReadingMaterialsoperatorn.运营商staffedticketoffice人工售票窗suburbanadj.城郊的；郊区的peakn.山峰；最高点；顶点eligibleadj.合格的；合适的；符合条件的restrictionn.限制；束缚；约束railcarrier铁路承运商NewWordsandPhrasesarrayn.数组；排列；大批Quik-TrakKiosk自助取票机segmentn.段；部分respectivelyadv.分别地；各自地，独自地boastv.夸口说；自吹自擂说extensiveadj.广泛的；大量的；广阔的enroute（法）在途中Unit1TicketServicePartII

ReadingMaterialsconsultvt.查阅；商量；向…请教berthn.卧铺；停泊处NewWordsandPhrasesshortnotice临时通知quotan.配额；定额；限额Unit1TicketServicePartII

ReadingMaterials

TextB:HowtoBookTrainTicketsOverseas

BookingtrainticketsinU.K.

TheUnitedKingdomhasnonationalrailoperator,sodifferentcompaniesoperatedifferentroutes,butyoucanuseTheTrainLinewebsitetocheckdetailsonrailservicesacrossthecountry.

MostmainlinestationsintheUKhaveastaffedticketofficeorticketmachines.However,ruralandsuburbanstationsmaynot–ormayonlyhaveastaffedticketofficeduringpeaktimes–soit’sbesttocheckbeforeyoutravel.Theticketcounterstaffwillbeabletohelpyouchoosethebestticketforyourjourney,andadviseonpricingandanydiscountsyoumaybeeligiblefor

ifUnit1TicketServicePartII

ReadingMaterialsTextB

you’retravellingwithchildrenorhaveaRailcard.Ifyou’rebuyingticketsinadvance,anddon’tneedtotravelontheday,youmightfinditeasierandcheapertobuyticketsonline.Mostmajorrailoperators’websiteswillenableyoutodothis.Buyingonlineenablesyoutocompareandcontrasttimetables,tickettypes,travelingrestrictionsandprices,enablingyoutogetthebestdeal.

Rememberthatthecheapestfaresareusuallyavailableoff-peak(weekdaysafter9.30amandbefore5pm,andallweekend)andbookedinadvancefortravelonspecifictrains,withaseatreservation.Unit1TicketServicePartII

ReadingMaterialsTextB

BookingtrainticketsinUSA

InUSA,therailcarrieroffersanarrayofmethodsforpurchasingatrainticket,rangingfromanold-fashionedtelephonecalltousingamobileappforyoursmartphone.Manyofthemincludeadiscountforpassengerswhohavethetimetoplanahead.Ticketsaretypicallymostexpensivewhenthey'repurchasedonthetrainoratastationonthesamedayyouplantotravel.LargerstationswithoutaticketagentfrequentlyhaveQuik-TrakKiosks,Youcanpurchaseseparaterailticketsforeachstageofyourjourney,oryoucanbuyaUSAtraintickets.Theseareavailableforyourchoiceof15,30or45days,allowingtravelthroughupto8,12or18journey"segments"respectively.

Unit1TicketServicePartII

ReadingMaterialsTextB

BookingtrainticketsinAustralia

RailAustraliaboastsanextensivenetworkoftrainlinesrightacrossthecountry,soit'seasytobook

traintickets

towhereyouneedtogo.OverseasvisitorstoAustraliacanchoosefromavarietyof

railticketsAustralia.

NewSouthWalesvisitorsshouldconsideraDiscoveryPass,whichallowsunlimited

traintravel

withinthatstate,includingbetweenSydney,Brisbane,Melbourne,andCanberra,withouttheneedtobooktrainticketsinadvance.Unit1TicketServicePartII

ReadingMaterialsTextB

Queensland-gatewaytotheGreatBarrierReefandtheWhitsundayIslands-offersachoiceoftworailpasses:The

QueenslandExplorerPass

allowsunlimitedtravelonmostQueenslandrailservices,whilethe

QueenslandCoastalPass

allowsone-waytravelbetweenBrisbaneandCairns,withanunlimitednumberofstopsenroute.

ThereareplentyofwaystogetholdofrailticketsandpassesforAustralia,butitdoesn’tgetmuchsimplerthanbookingthroughInternationalRail.Unit1TicketServicePartII

ReadingMaterialsTextB

windowthathaswritten‘touristquota’onit,inbigstationslikeNewDelhiorMumbaiyouwillhavetogotoaspecialsectiontobuyatouristticket.Unit1TicketServicePartIII

SituationalDialoguesinformationoffice

问讯处purchasevt.购买IDcard=identitycard

身份证ticketvendingmachine=TVM自动售票机establish

vt.安置；建立availableadj.可购得的；有空的；可获得的stationhall

车站大厅NewWordsandPhrasesescalator

n.（美）自动扶梯；电动扶梯CRHtrain=ChinaRailwayHigh-speedtrain中国高速列车directexpresstrain直达特别快车expresstrain快车changen.找回的零钱topup

充值metrocard地铁卡Unit1TicketServicePartIII

SituationalDialoguesdestinationn.目的地，终点routemap

线路图inputvt.[电子]输入；将…输入电脑faren.票价；费用displayvt.显示；陈列insertvt.插入；嵌入identifyvt.识别，辨认出NewWordsandPhrasestransfervi.换车refundn.退款；偿还额favorn.帮助；喜爱urgent

adj.紧急的；急迫的cancelvt.取消regulationn.管理；规则chargen.费用Unit1TicketServiceA:Excuseme,isthistheInformationOffice?B:Yes,itis.WhatcanIdoforyou?A:Yes,Iwanttoknowsomethingaboutticketbooking.B:Sure.Youcanpurchaseticketatanyticketwindowatrailwaystation.Actually,youcanbookaticketinmanyways.A:Forexample?B:Youalsocanbookaticketbytelephoneoronline,andthenuseyourIDcardtopickyouyourticketthroughticketvendingmachineestablishedatRailwaystationeasily.A:Wow!It’sveryconvenient.PartIII

SituationalDialogues:Dialogue1BookingTicketsUnit1TicketServiceB:Yes.Youmaycheckoutwhetherticketsareavailableforacertaintrainonline.A:Bytheway,whereistheticketvendingmachine?B:Gostraightinthisdirection.Turnleftwhenyoucometothestationhall.It’snexttotheescalator.A:Thanksalot.B:Don’tmentionit.PartIII

SituationalDialogues:Dialogue1BookingTicketsUnit1TicketServiceA:Goodmorning!WhatcanIdoforyou?B:Goodmorning!I’dliketobookatickettoBeijing.A:Whenwillyouleave?B:I’dlikeaticketfortoday.Arethereanyseatsavailable?A:Justamoment,please.Sorry,thereisnoticketlefttoday.Whatabouttomorrow?B:Tomorrowisok.Howmuchisit?A:Waitaminuteplease.Whatkindoftrainwouldyoulike,CRHtrain,directexpresstrain,expresstrainorordinarytrain?PartIII

SituationalDialogues:Dialogue2Buyingtickets(1)Unit1TicketServiceB:CRHtrain,please.A:Ok.Thefareis315yuan.B:Ok.Hereyouare.A:Here’syourchangeandtheticket.Pleasecheckit.B:Thankyouverymuch.A:Mypleasure.PartIII

SituationalDialogues:Dialogue2Buyingtickets(1)Unit1TicketServiceA:Goodmorning!MayIhelpyou?B:Goodmorning!Iwanttobuyatickettoairport.A:Sorry.Icanonlytopupametrocard.YoucanbuyaticketfromtheTVM.It’soverthere.B:WouldyoutellmehowIcanbuyaticketwiththemachine?A:Noproblem.Atfirst,youchoosetheline,thenchoosethedestinationstationontheroutemap.Inputthenumberoftickets,thefarewillbedisplayedonthescreen.Insertcoinsorbillsthatcanbeidentifiedbythemachine.Theonlythingleftistotakeyourticketandchangefromthemachine.PartIII

SituationalDialogues:Dialogue3Buyingtickets(2)Unit1TicketServiceB:Oh,it’ssoeasy.A:Yes.Anddon’tforgettotransfertoLine3atGuangzhouEastStationifyouwanttogototheairport.B:Thankyousomuch.A:It’smypleasure.Callusatanytimeifyouneedhelp.B:Thankyou.PartIII

SituationalDialogues:Dialogue3Buyingtickets(2)Unit1TicketServiceA:Excuseme,butcouldyoudomeafavor?B:Yes,ofcourse.A:MywifehasboughtthisticketforChongqingyesterday.Butbecauseofsomethingurgent,mayIcancelthisticketforher?B:Well.Whenisyourtrainduetoleave?A:Tomorrowafternoonat16:30.B:Well,thenyoucancancelit.Accordingtotheregulation,youhavetopay10%oftheticketfareasrefundservicecharge.PartIII

SituationalDialogues:Dialogue4RefundingticketsUnit1TicketServiceA:Allright.B:MayIhavealookatyourwife’sIDcard?A:Hereyouare.B:Thankyou.Well,thepriceofthisticketis480,10%is48.Hereisyourrefund,432yuan.A:Thankyousomuch.B:That’sallright.PartIII

SituationalDialogues:Dialogue4RefundingticketsUnit1TicketServicePartIII

SituationalDialogues:UsefulExpressions1.I’dliketoknowsomethingaboutticketbooking.我想知道怎样可以订票。2.Youcanpurchaseticketatanyticketwindowatrailwaystation.您可以在火车站的任何一个售票窗口买票。3.Youcanalsobookaticketbytelephoneoronline,thenuseyourIDcardtopickyouyourticketthroughticketvendingmachineestablishedatRailwaystationeasily.您也可以通过电话或网络系统订票，然后使用您的身份证在火车站的自动售票机上轻松取票。4.Youmaycheckoutwhetherticketsareavailableforacertaintrainonline.您在网上还可以查看某趟列车是否还有票。Unit1TicketServicePartIII

SituationalDialogues:UsefulExpressions5.Gostraightinthisdirection.Turnleftwhenyoucometothestationhall.It’snexttotheescalator.沿着这个方向走。到达车站大厅的时候向左转，它就在手扶电梯的旁边。6.Arethereanyseatsavailable?还有空位吗？7.Whichkindoftrainwouldyoulike,CRHtrain,directexpresstrain,expresstrainandordinarytrain?有高铁、直达特快、特快和普通列车，您想坐哪种？8.Here’syourticketandthechange.Pleasecheckit.这是您的车票和找零。请核对。Unit1TicketServicePartIII

SituationalDialogues:UsefulExpressions9.Sorry.Icanonlytopupametrocard.抱歉，我这里只能给地铁卡充值。10.Atfirst,youchoosetheline,thenchoosethedestinationstationontheroutemap.Inputthenumberoftickets,thefarewillbedisplayedonthescreen.Insertcoinsorbillsthatcanbeidentifiedbythemachine.Theonlythingleftistotakeyourticketandchangefromthemachine.首先，您要选择乘坐地铁的线路，然后在线路图中选择目的地。输入购票张数，票款会在屏幕上自动显示。投入硬币或机器可以识别的纸币，就可以等着拿车票和找零了。Unit1TicketServicePartIII

SituationalDialogues:UsefulExpressions11.Anddon’tforgettotransfertoLine3atGuangzhouEastStationifyouwanttogototheairport.如果您要去机场的话别忘了在广州东站换乘3号线。12.Callusatanytimeifyouneedhelp.您需要帮助的时候可以随时联系我们。13.Excuseme,butcouldyoudomeafavor?抱歉，可以帮我个忙吗？14.Butbecauseofsomethingurgent,mayIcancelthisticketforher?但是因为一些紧急事情，我可以帮她退票吗？Unit1TicketServicePartIII

SituationalDialogues:UsefulExpressions15.Whenisyourtrainduetoleave?您购买的车次是什么时候出发的呢？16.Accordingtotheregulation,youhavetopay10%oftheticketfareasrefundservicecharge.根据规定，您要付票价的百分之十作为退票费。Unit1TicketServicePartIV:ExercisesTask1Fillintheblankswiththewordsgiveninthebox.Changetheformifnecessary.1.