酒店预订英语

Whichdepartmentisresponsibleforroomreservations?

第一页第二页，共33页。酒店前台FrontDesk;Hotelreception;HOTELRECEPTIONIST酒店大堂

hotellobby第二页第三页，共33页。TrumpV.S.Hilary第三页第四页，共33页。Whotoserveyou?应接服务员TheBellman女礼宾员Door

Girl

礼宾司Door

Man

客房总监Director

of

Housekeeping

大堂副理

Assistant

Manager第四页第五页，共33页。★HotelRoomClassificationHotelroomsmainlyinclude:singleroom单人房doubleroom双人房standardroom标准房(twin-bedroomwithbath)tripleroom三人间suiteroom套房特殊客房：如残疾人客房（HandlingRoom）内景房（InsideRoom）外景房（OutsideRoom）角房（CornerRoom）连通（Connectingroom）相邻房（AdjoiningRoom）第五页第六页，共33页。套房（SuiteRoom）：普通套间（JuniorSuite）豪华套间（DeluxeSuite）立体套间（DuplexSuite）总统套间（PresidentialSuite）第六页第七页，共33页。 床具种类单人床（Twin-sizeBed）；双人床（Double-sizeBed）：大号双人床（Queen-sizeBed）特大号双人床（King-sizeBed）婴儿床（BabyBed）;加床（ExtraBed）折叠床可推动床（RollawayBed.）第七页第八页，共33页。languagePointsBewillingtohelp表示愿意帮忙我能为你效劳吗？CanIhelpyou?WhatcanIdoforyou?HowcanIhelpyou,sir?MayIhelpyou?IsthereanythingIcandoforyou?第八页第九页，共33页。2.I’dliketoreserveatwin-bedroomwithbath,withaview,ifpossible.reserve=book/makeareservation3.Forwhichdate?请问都是哪几天？

=Whichdatewouldthatbe?=Whendoyouneedtheroom?您什么时候需要客房？第九页第十页，共33页。4.Holdon,please…Sorrytohavekeptyouwaiting.I’mafraidweonlyhavetwosingleroomsavailableatthattime.

Askaguesttowaitaminute请对方稍候Justamoment,please.Oneminute/moment,please.Couldyouwaitaminute,please.Hangon,please.tohavedonesb.doing-动词不定式的完成时态。available是后置定语，修饰rooms.意思是‘可用房间’。第十页第十一页，共33页。5.Wehavenoothervacancies.

=wearebookedout.

Doyouhaveanyvacanciestonight?(Doyouhavearoomavailablefortonight?)6.Couldyoutellmetheroomrate,please?roomrate房价Thecurrentrateis$150pernight.现行房价是每个晚上150美金。What’stheratepernight?pernight=one/anight:每一晚第十一页第十二页，共33页。7.4ooyuan/RMBpernightperroom,withbreakfast.=4ooyuan/RMBpernightperroomincludingbreakfast.including+sth.=sth.included:包括…Wehavesixclassesaday,includingEnglish.=Wehavesixclassesaday,Englishincluded.(我们一天上六节课，包括英语课在内)第十二页第十三页，共33页。8.MayIhaveyourname,please?Askaboutpersonalinformation询问个人情况Could/Wouldyoutell/givemeyourname?请问您贵姓？Could/MayIhaveyourname/address/telephonenumber/nationality/check-outtime?您能告诉我你的名字/地址/电话/国籍/结账离开时间，好吗？Do/Wouldyoumindtelling/givingmeyourname,please?我可以知道你的名字吗？第十三页第十四页，共33页。9.We’llgiveyouaphonetoconfirmthereservation.confirmthereservation—预定确认第十四页第十五页，共33页。10.Welookforwardtoyourcoming.

Farewellwords告别语Thankyouforcallingus.多谢你打电话来。Thankyouforchoosingusforyourservice.谢谢你选择我们为你服务。Thankyouforusingroomservice.感谢您使用我们的客房服务。Wearelookingforwardtoservingyou.我们期待着为你服务。第十五页第十六页，共33页。Languagepoints:I’dliketomodify—change修正

chiefofficerofGeneralElectricCompany,shanghaiBranch---办公室主任(3)chairmanoftheboard—董事长(4)upgradethedeluxesingletoajuniorsuits.把豪华单人房生为小套间。(5)Couldyoupay200yuanmoreatthecashier’stoguaranteetherevisedreservation?revisedreservation—修改预定第十六页第十七页，共33页。

（1）IwouldliketoreserveatwinroomatyourhotelforfournightsfromJune8,2002.

（2）PleasereserveasingleroomunderthenameofMr.Lin.

（3）Haveyougotanyvacanciesforthenightsof12thand13th.?I'dliketomakeareservationforthetwonights.

（4）Doyouhaveanyvacanciestonight?(Doyouhavearoomavailablefortonight?)

第十七页第十八页，共33页。DialogueA

a:Goodmorning.HiltonHotel.MayIhelpyou?

b:Goodmorning.Haveyougotanyvacanciesforthenightsof12thand13th.I'dliketomakeareservationforthetwonightsa:Allright.Singleordouble-room?

b:Double-roomplease.a:Yes.wehaveadouble-roomavailable.

b:Isthatwithorwithoutbath?a:It'saroomwithshowerandtoilet,sir.

b:Thatsoundsfine.Isthereanairconditioner?

a:Yes,butofcourse.b:Howmuchwillitbeforonenight?

a:Letmesee.Adouble-room$800pernight.b:Doesthatincludebreakfast?

a:Yes.thatincludesacontinentalbreakfastandamorningnewspaper.第十八页第十九页，共33页。DialogueA

b:DoyouacceptVISA?

a:Yes,wedo,whattimewillyoubearriving?b:Ishouldbetherearound5:30pmonthe12th.

a:Ok,sir,CouldItakeyournameandcontactnumber,please?

b:Yes,It'sJohnSmith.It'sNewYork456-122a:Couldyouspellthat,please?

b:J-o-h-s-m-i-t-h.

a:JohnSmith.double-roomwithbathandairconditionerforthenightsof12thand13th.b:That'sright.Thankyou.

a:Thankyousir.Good-bye.第十九页第二十页，共33页。I'llarrivelate,butpleasekeepmyreservation.ImadeareservationinTaipei.MynameisWangMing-Ming.I'dlikeaquietroom.I'dlikearoomontheupperlevel.I'dlikearoomwithaniceview(abalcony).Ishotwateravailableanytime?MayIseetheroom?Doyouhaveanythingbigger(better/cheaper)?I'lltakethisroom.

第二十页第二十一页，共33页。Wouldyoufillinthisregistrationform?Doyouacceptcreditcards(traveler'schecks)?Couldyoukeepmyvaluables?Whereisthediningroom?Whattimedoesthediningroomopen?WhattimecanIhavebreakfast?Isthereabeautysalon(barbershop)?CanIhaveacardwiththehotel'saddress?CanIgetaticketforthesight-seeingbushere?Whereisthenearestsubwaystation?第二十一页第二十二页，共33页。常用缩写

PIApaidinadvance已预付

SOPstandardoperationprocedure标准办理手续

ONOonenightonly只住一夜

FITforeignindividualtraveler外国散客

DNAdonotarrive(No-Show)客人未到

CIAcashinadvance已预付现金

第二十二页第二十三页，共33页。常用缩写

CODcashpaymentondeparture离店时付现

VDvacantdirty脏空房

OOOoutoforder待修房

DNDdonotdisturb请勿打扰

C/Icheckin入住

C/Ocheckout离店，走客房第二十三页第二十四页，共33页。Moreusefulexpressions:1．I’dliketobookadoubleroomforTuesdaynextweek．下周二我想订一个双人房间。

2．What’sthepricedifference？两种房间的价格有什么不同？

3．Adoubleroomwithafrontviewis140dollarspernight，onewitharearviewis115dollarspernight．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4．IthinkI’lltaketheonewithafrontviewthen．我想我还是要阳面的吧。第二十四页第二十五页，共33页。5．Howlongwillyoubestaying？您打算住多久？

6．We’llbeleavingSundaymorning．我们将在星期天上午离开。

7．AndwelookforwardtoseeingyounextTuesday．我们盼望下周二见到您。

8．I’dliketobookasingleroomwithbathfromtheafter-noonofOctober4tothemorningofOctober10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。

9．Wedohaveasingleroomavailableforthosedates．

们确实有一个单间，在这段时间可以用。

10．Whatistherate，please？请问房费多少？

第二十五页第二十六页，共33页。

11．Thecurrentrateis＄50pernight．现行房费是50美元一天。

12．Whatservicescomewiththat？这个价格包括哪些服务项目呢？

13．Thatsoundsnotbadatall．I’lltakeit．听起来还不错。这个房间我要了。

14．Bytheway，I’dlikeaquietroomawayfromthestreetifitispossible．

顺便说一下，如有可能我想要一个不临街的安静房间。

15．Welcometoourhotel．欢迎光临。

第二十六页第二十七页，共33页。16．Soyouhavegotaltogetherfourpiecesofbaggage？您一共带了4件行李，是不是？

17．Letmehaveacheckagain．让我再看一下。

18．TheReceptionDeskisstraightahead．接待处就在前面。

19．Afteryou，please．你先请。

20．Excuseme，wherecanIbuysomecigarettes？劳驾。我到哪儿可买到香烟？

21．Thereisashoponthegroundfloor．一楼有个商店。

22．ItsellsbothChineseandforeigncigarettes．在那儿可买到中国香烟和外国香烟。

第二十七页第二十八页，共33页。23．CanIalsogetsomesouvenirsthere？也可以买到纪念品吗？

24．Thereisacountersellingallkindsofsouvenirs．有个柜台出售各种各样的纪念品。

25．Excuseme，whereistherestaurant？劳驾，请问饭厅在哪儿？

26．WehaveChineserestaurantandawestern－stylerestaurant．Whichonedoyouprefer？我们有中餐厅和西餐厅，你愿意去哪个？

27．I’dliketotrysomeChine