酒店专业英语智慧树知到课后章节答案2023年下海南大学

酒店专业英语智慧树知到课后章节答案2023年下海南大学海南大学

第一章测试

Seeingsomethingfromanotherpointofviewisthesameasseeingitfromtheir()。

A:Culturalbackground

B:Perspective

C:Imagination

D:Knowledge

答案:Perspective

WhatisNOTanexampleofculturaldifferences?()。

A:Thecurrencyweusetopayforthings.

B:Howwespeaktoandtouchourfriends.

C:Howweusegestures.

D:Howclosewestandtoeachotherinabusinesssetting

答案:Thecurrencyweusetopayforthings.

Youshouldalwaysaddressadultsfromotherculturesbytheir().

A:Lastname

B:Firstname

C:Nickname

D:Middlename

答案:Lastname

Thebestwaytodevelopculturalawarenessistostepbackandtakealookatyourself.Thismeans().

A:YoushouldpracticeyourEnglishsopeoplewillunderstandyoubetter.

B:Youshouldtrytounderstandhowpeopleseeyou.

C:Youshouldstepbackandgiveenoughpersonalspacewhenspeakingwithguests.

D:Youshouldlookinamirrorandmakesureyourhairiscombedandyouarepresentable.

答案:Youshouldtrytounderstandhowpeopleseeyou.

Iwouldlike()yourreservation.

A:Toconfirm

B:Confirm

C:Confirming

D:Toconfirming

答案:Toconfirm

GoodMorning,()Ihelpyou?

A:Am

B:Must

C:May

D:Would

答案:May

()isakindofservicesoritemsofferedtoguestsorplacedinguestroomsforconvenienceandcomfortandatnoextracost.

A:VIPservice

B:Roomservice

C:Amenity

D:Housekeeping

答案:Amenity

Aftergreetinganewguest,thereceptionist’sfirstactionshouldbeto().

A:Checktheguest’sreservation

B:Asktheguesttoregister

C:Asktheguestthelengthofhisstay.

D:Callthebellman

答案:Checktheguest’sreservation

Resortsaregenerallyinavacationsettingcenteredaroundarecreationorattractionsuchasskiing,golf,themepark,orbeachgetaway.（）

A:错B:对

答案:对

Havinggoodcustomerserviceskillscanhelpyoucommunicateinasensitiveandflexiblemannerwithpeoplefromothercultures.（）

A:对B:错

答案:错

第二章测试

Stereotypesareideasandopinionswebelievearetrueabout().

A:Americans

B:Women

C:Oldpeople

D:Alloftheabove

答案:Alloftheabove

There’sanew()restaurantinthehotel.

A:Alloftheabove

B:Chinish

C:Chinese

D:China

答案:Chinese

Allteenagerslikepunkmusicandsmoke.（）

A:错B:对

答案:错

Thatguyhasaoldsuit,sohemustbepoor.（）

A:错B:对

答案:错

SomewomentravelersmaybeinterestedintheSpaandthegiftshop.（）

A:对B:错

答案:对

Americansonlyliketoeathamburgersandpasta.（）

A:对B:错

答案:错

Beforetheinterview,pleaseensure().

A:Prepareyourselftoanswerquestionsthatarelikelytobeasked.

B:Alloftheabove

C:Informyourselfonthecompanyandindividualhotel.

D:PrintyourCVandotherrelevantdocument.

答案:Alloftheabove

Duringtheinterview,youmay().

A:Presentyourexperiences,includingtravel,volunteerassignmentsandschoolclubs

B:Presentyourrelevantwork

C:Presentyourprojectsandachievements

D:Presentyourselfprofessionally

答案:Presentyourexperiences,includingtravel,volunteerassignmentsandschoolclubs

;Presentyourrelevantwork

;Presentyourprojectsandachievements

;Presentyourselfprofessionally

Interviewquestionsaregenerally()questions.

A:History-related

B:Truth-related

C:Behavior-related

D:Fact-related

答案:Behavior-related

第三章测试

IntheTripleA'sofglobalservice,“Adaptability”means().

A:Noneoftheabove.

B:Reactingtodifferentsituationsinaflexiblemannerandchangingthewayyouinteractwithpeoplefromdifferentcultures.

C:Beingflexibleandnotgettingangrywithpeoplefromothercultures.

D:Beingabletoadapttoservingpeoplefromdifferentcultures,andnotreacting.

答案:Reactingtodifferentsituationsinaflexiblemannerandchangingthewayyouinteractwithpeoplefromdifferentcultures.

Whengreetingaguest().

A:Greetingyourguestwarmly,sincerelyandwithasmileisthemostimportantthing.

B:Acknowledgingtheguestimmediatelyisthemostimportantthing.

C:Greateyecontactisthemostimportantthing.

D:Alloftheaboveareequallyimportant.

答案:Alloftheaboveareequallyimportant.

Peoplewillfeelcomfortablewhen().

A:Youdoyourjobefficientlywithminimaltalk.

B:Youkeepsocialdistancewiththem.

C:Youshowthemexcitementandhowhappyyouare.

D:Youspeaktothemappropriatelyonmeetingortakingleave.

答案:Youspeaktothemappropriatelyonmeetingortakingleave.

Ifsomeonehaswaitedforyoutohelpthem,youshould().

A:Reporttoyoursupervisor.

B:Smileandnod.Alwaysstopwhateveryouaredoing.

C:Alwaysthanktheguestfortheirpatiencewhilewaiting.

D:Givethemabigsmileandhelpthemassoonaspossible.

答案:Alwaysthanktheguestfortheirpatiencewhilewaiting.

Whenservingpeoplefromothercountries,youshould().

A:Adaptyourserviceandlanguagetothem

B:Treatthemasyouwouldliketobetreated

C:Keepadistancefromthem

D:Givethemevenmoreattentionthanlocalguests

答案:Adaptyourserviceandlanguagetothem

MostGermansdemandgoodmanners,sousetheirtitleandlastnameunlessinvitedtousetheirfirstnames.（）

A:错B:对

答案:对

Usually,Russianstakegreatprideintheircountry,lovethearts,andplaceahighvalueontheirfamilies.（）

A:对B:错

答案:对

Anytimeaguestcomeswithin()ofastaffmember,thestaffmembershouldmakefriendlyeyecontactandgivethemawarmsmiletoacknowledgethem.

A:15feet

B:7feet

C:5feet

D:10feet

答案:10feet

Anytimeaguestcomeswithin()ofastaffmember,thestaffmembershouldaddasinceregreetingorgesturetothesmileandeyecontact.

A:5feet

B:10feet

C:7feet

D:15feet

答案:5feet

Usingtitlesandsurnamestocallyourguests.（）

A:错B:对

答案:对

第四章测试

Peoplewillavoid()inlineupsorelevatorsbecausetheyfeelinsecureaboutotherpeopleintheirpersonalspace.

A:Eyecontact

B:Talking

C:Shakinghands

D:Touching

答案:Eyecontact

Whenmeetingsomeone,youshouldmake()secondsofeyecontact,and4-5secondsatatimeduringconversation.

A:4-5

B:3-4

C:1-2

D:2-3

答案:2-3

Wheninconversation,agoodamountofpersonalspacewouldbe().

A:1.5Meters

B:Armslength

C:5Feet

D:2Feet

答案:Armslength

Signalsthatsomeoneis“strongandconfident”are().

A:Usingpurposefulanddeliberategestureswithhandsandarms

B:Solideyecontactwith“smiling”face

C:Standingtallwithshouldersback

D:Slow,clearspeechwithalowertoneofvoice

答案:Usingpurposefulanddeliberategestureswithhandsandarms

;Solideyecontactwith“smiling”face

;Standingtallwithshouldersback

;Slow,clearspeechwithalowertoneofvoice

Overhalfofhowwecommunicateisthroughbodylanguage.（）

A:错B:对

答案:对

Amessagewillseeminsincereiftheverbalandnon-verbalmessagesinconsistent.（）

A:对B:错

答案:对

Alinecook'smainresponsibilityistopreparesaladsanddesserts.（）

A:对B:错

答案:错

Asimpletechniquetoimproveeyecontactistolookintoaperson'seyeslongenoughtonoticewhatcolortheyare.（）

A:对B:错

答案:对

Agoodhandshakemeanshandsconnectwebtoweb,isfirmbutnottoostrong,goesinanupdownmotionlasting3-4seconds,allwhilemakingeyecontact.（）

A:对B:错

答案:对

Touchistheleastpowerfulformofnon-verbalcommunication.（）

A:对B:错

答案:错

第五章测试

Laundryservice是指().

A:洗衣服务

B:送餐服务

C:预定服务

D:订餐服务

答案:洗衣服务

AsaRoomAttendant,whatisagoodwaytoannounceyourselfwhenyouknockonaguestroomdoor?().

A:“Housekeeping”

B:“Housekeeping,mayIcomein?”

C:“Goodmorning,housekeeping”

D:Alloftheabove

答案:Alloftheabove

Criticalthinkingmeans().

A:Toquestioneverythingyousee,hear,readexperienceandnottakethingsatfacevalue.

B:Tobecriticalofotherpeople

C:Tothinkforlongtimeaboutthings

D:Tonotbelievewhatpeoplesayanddountilyoucanproveittrue

答案:Toquestioneverythingyousee,hear,readexperienceandnottakethingsatfacevalue.

Respondtothestatement:“Ineedmoretowels.”()

A:Sure,whynot?

B:Howmanytowelswouldyoulike?

C:Whydoyouneedmoretowels?

D:Whatroomareyouin?

答案:Howmanytowelswouldyoulike?

Thefirststepinactivelisteningisto().

A:Prepareyourselfmentallytogiveyourfullattention

B:Providefeedback

C:Payattentiontothespeakerandshowopenbodylanguage

D:Usesmallverbalcomments

答案:Prepareyourselfmentallytogiveyourfullattention

Activelisteningallowsthelistenertounderstandandevaluatetheyhearusingbothverbalandnon-verbalmessages.（）

A:对B:错

答案:对

Youshouldtrytoguesswhataspeakerwillsaynextandformulateyourresponsewhiletheyaretalking.（）

A:对B:错

答案:错

Maintainingeyecontactandmirroringexpressionsarewaystoshowinterestinwhatthespeakerissaying.（）

A:错B:对

答案:对

Onewaytomaintainmentalfocuswhilelisteningtoaspeakeristomentallyrepeatwordstheyaresayingastheysaythem.（）

A:错B:对

答案:对

第六章测试

Excuseme,sir.Youneedto()theform.

A:fillfor

B:fillin

C:fillof

D:fillon

答案:fillin

Wearelookingforwardto()youagain.

A:See

B:Seeing

C:Saw

D:Sees

答案:Seeing

()isalistoffoodandbeverageitems.

A:Menu

B:Note

C:Wish

D:Want

答案:Menu

WhatelementsareNOTpartofagoodfirstimpression?()

A:Makingeyecontact,smilingandshakinghands

B:Gettingtoknowsomeonebytalkingwiththemagain.

C:Keepingthingspositive.

D:Straighteningyourpostureandleaninginslightly.

答案:Gettingtoknowsomeonebytalkingwiththemagain.

WhatareNOTacceptable“smalltalk”topics?()

A:Thingsincommon

B:Religionandpolitics.

C:TV,movies,andtheInternet.

D:Theweather,travelplansandtheweekend.

答案:Religionandpolitics.

OnAverage,youhaveonly7secondstomakeagoodfirstimpression.Mosttimes,peoplehavepositiveornegativeimpressionofyouwithin3seconds.（）

A:错B:对

答案:对

EuropeansandNorthAmericansculturesoftenusesmalltalktobreakuncomfortablesilenceswhensomeoneisintheirsocialorpersonazones.（）

A:对B:错

答案:对

Askingabouthowmuchapersonmakesisacceptablesmalltalk.（）

A:对B:错

答案:错

Askingsomeone'sageisacceptablesmalltalkontheirbirthday.（）

A:错B:对

答案:错

Shiftingthefocusofastatementfromsomeonebackontoyourselfcanmakeyouseemmorepolite.（）

A:错B:对

答案:对

第七章测试

Peoplegenerallytravelforaspecificpurpose.Thatpurposewilldeterminewherethey'llstayandhowthey'llspendtheirtimewhenawayfromhome.Assuch().

A:Iftheyareonbusiness,youshouldgiveprompt,efficientserviceandavoidsmalltalk.

B:Theywillhavedifferentneeds,wantdifferentamenitiesandhavedifferentserviceexpectations.

C:Theywillwantyoutorecommendthings,andsuggestamenitiesandattractions.

D:Straighteningyourpostureandleaninginslightly.

答案:Theywillhavedifferentneeds,wantdifferentamenitiesandhavedifferentserviceexpectations.

Typicalamenitiesatahotel,insidetheroominclude().

A:Refrigerator,stove,exercisemachineandtowels

B:Atelevision,icedispenser,vendingmachinesandInternetaccess

C:Towels,toiletriesandInternetaccess

D:Recreation,swimmingpool,andvendingmachines

答案:Towels,toiletriesandInternetaccess

A()isaplaceofinterestwheretouristsvisit,typicallyforitsinherentoranexhibitednaturalorculturalvalue,historicalsignificance,naturalorbuiltbeauty,offeringleisureandamusement.

A:Touristattraction

B:Resort

C:Hotel

D:Themepark

答案:Touristattraction

Nomatterwhatjobyouhaveinahotel,youareasalesperson.（）

A:对B:错

答案:对

Youcanaddmeaningtoyourmessagebyplacingthestressonanadjective.（）

A:错B:对

答案:对

Ratingsystemsareusedtoletpeopleknowwhatahotelgenerallyoffers.（）

A:错B:对

答案:对

()assistsguestwithrestaurantreservations,ticketsforentertainmentvenuesandarrangingtransportation.

A:Concierge

B:Roomattendant

C:Doorattendant

D:Bellattendant

答案:Concierge

Usinglandmarkscanmakeitmoredifficulttogivedirections.（）

A:对B:错

答案:错

Whenofferingdirectionsinahotel,manytimesitispolitetoleadguesttotheirdestination.（）

A:对B:错

答案:对

第八章测试

Whatdepartmenthascontactwiththeguestduringallfourstages?()

A:FrontOffice

B:F&B

C:Housekeeping

D:Leadership

答案:FrontOffice

Whataret