考点23应用文写作投诉信求助信（解析版）

考点23应用文写作：投诉信、求助信（解析版）【命题解读】书信类写作包括邀请信、感谢信、推荐信、求职信、祝贺信、告知信、求助信、建议信、道歉信、咨询信以及慰问信等类别。 以下对投诉信、求助信类别提供对应的模板和基本写作技巧。投诉信【布局思维导图】【基本模板】 Dear______(称谓)Iamwritingtolodgeplaintsagainst______(投诉原由).Hereisthewholestory.Inthefirstplace,______(问题一).Inaddition,______(问题二).Underthesecircumstances,______(问题的结果).Consequently,Iaskedtoremedythesituation.However，ignoringhowreasonablemyrequestwas,thestaffrefusedtomakeanypensationwithapoorattitude.（投诉服务时可用）. Isincerelyhopeyoucouldlookintothecase.______(提供解决方案).Otherwise,Iwouldseeklegal/externalsupportinthelocalcustomermittee.Lookingforwardtoyourpromptreply.Yoursincerely,LiHua 【写作实操技巧】 假定你是李华，两周前你从网上订购一套书虫系列读物(BookwormSeries)昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：①介绍购物情况;②反映存在问题;③提出解决方案注意：①词数80词左右;②可适当增加细节，使行文连贯;可能用到的生词：投诉plaintn._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【模板范文】Dear______(称谓)Iamwritingtolodgeplaintsagainstanunpleasantshoppingexperienceatyourbookstore(投诉原由).Hereisthewholestory.Inthefirstplace,IorderedasetofBookwormSeriesonyourwebsitetwoweeksago,butIdidn’treceivethemuntilyesterday(问题一).Inaddition,thebooksweresopoorlypackedupthatthecoverofonebookwastorn(问题二).Underthesecircumstances,Icouldnotusetheserieswithonebookmissing(问题的结果).Consequently,Iaskedtoremedythesituation.However,ignoringhowreasonablemyrequestwas,thestaffrefusedtomakeanypensationwithapoorattitude.. Isincerelyhopeyoucouldlookintothecase.Iwouldappreciateitifyoureturnmymoneyorbetterdeliveranewsetofbookstome(提供解决方案).Otherwise,Iwouldseekexternalsupportinthelocalcustomermittee.Lookingforwardtoyourpromptreply.Yoursincerely,LiHua【仿写演练】假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：1.司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。2.希望尽快查清此事。注意：1.词数80左右；2.可适当增加细节，以使行文连贯。_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【模板范文】Dear______(称谓)Iamwritingtolodgeplaintsagainstoneofyourbus-drivers’improperandrudebehaviors(投诉原由).Hereisthewholestory.LastSunday,IwastakingtheNo.102buswhosedrivernotonlykeptontalkingwithamanloudlybutalsodroveveryfast(问题一).Inaddition,somepassengersadvisedhimtoconcentrateondriving,buthedidn’tpayanyattentionanddroveevenfaster(问题二).Underthesecircumstances,anotherpassengercouldn’tbearit,askingthedrivertokeepthepassengers’safetyinmind.Butthedriverstoppedthebussosuddenlythatallthepassengersnearlylosttheirbalance(问题的结果). Isincerelyhopeyoucouldlookintothecase.I’llappreciateitifyoucantakemeasurestopreventsuchanincidenthappeningagain(提供解决方案).Lookingforwardtoyourpromptreply.Yoursincerely,LiHua求助信【考情分析】①第一种类型：请求提供信息如：“我”要去海外求学，请求对方提供相关的学费、住宿等信息。这种请求信也叫“咨询信”，【内容分析】a.客观描述（靠翻译）b.喜爱/推荐原因重点准备：中国文化类，如节日，中国结，唐诗等中国元素相关的内容。②第二种类型：请求对方付出建议或者某种行为（脑力或体力）如：“我”要参加竞赛，请对方给“我”建议；“我”是校报编辑，请求对方写文章。此种请求信也叫“约稿信”。约稿信的变体：“我”是主办方代表，请求对方为某次展览提供摄影或绘画作品。【布局思维导图】段落要点首段求助目的正文具体求助内容结尾再次表示期望和感谢。【写作模板】Dear______(称谓)Iam______(自我介绍).Iamwritingtoseekforyourhelpin______(写信目的). Now,Istrugglealotin______(遇到的困难).I’vefoundthat______(描述自己的困难).Foronething,______(困难一).Foranother,______(困难二). Therefore,couldyoupleaseputforwardsomepracticalsuggestions?IamconvincedthatIwillbenefitalotfromyourvaluableandtimelyadvice. Iwouldappreciateitifyoucouldrespondatyourearliestconvenience.Yoursincerely,LiHua【写作实操技巧】 假设你是高三学生李华，今年的高考阅读量加大，而你的阅读能力较差，因此学习的压力越来越大。请你根据你下内容向你的前外教MrJackson求助。希望得到他的帮助。注意：词数80左右，可合理添加细节。_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【模板套用】DearMrJackson(称谓)IamLiHua,preparingforthe

National

Collegeexam(自我介绍).IamwritingtoseekforyourhelpinimprovingmyEnglish(写信目的). Now,IstrugglealotinEnglishreading(遇到的困难).I’vefoundthatwiththecollegeentranceapproachingI

feelmorestressedthanever(描述自己的困难).Foronething,wehavetoreadmorearticles

intheexamandalltheteachersattachgreatsignificancetothecapabilityofreading,askingstudentstoexpandvocabularyanddomoreexercises(困难一).Foranother,hardasI

try,I

stillfindithardtoimprove,whichevenmakesmecan’t

sleep(困难二). Therefore,couldyoupleaseputforwardsomepracticalsuggestions?IamconvincedthatIwillbenefitalotfromyourvaluableandtimelyadvice. Iwouldappreciateitifyoucouldrespondatyourearliestconvenience.Yoursincerely,LiHua【仿写演练】 假定你是李华，你正在为期中考试紧张复习，但最近你遇到了一些问题导致无法集中精力学习。于是你给心理老师Kate写了一封求助信寻求帮助。要点如下:

1.作业多，没时间运动；

2.压力大，难以入睡；

3.希望得到Kate的帮助注意： 1．词数80左右； 2．可以适当增加细节，以使行文连贯。_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【模板范文】DearKate(称谓)IamLiHua(自我介绍).IamwritingtoseekforyourhelpinimprovingmyEnglish(写信目的). Now,Istrugglealotinmystudy(遇到的困难).I’vefoundthathardlydoItakesportsduetotoomuchhomework(描述自己的困难).Foronething,it’sdifficultformetofallasleepeverynight(困难一).Foranother,thehighexpectationfrommyparentsmakesmeextremelyfeelstressed(困难二). Therefore,couldyoupleaseputforwardsomepracticalsuggestions?IamconvincedthatIwillbenefitalotfromyourvaluableandtimelyadvice. Iwouldappreciateitifyoucouldrespondatyourearliestconvenience.Yoursincerely,LiHua【真题1】（2020全国III）假定你是李华，你和同学根据英语课文改编了一个短剧。给外教MissEvans写封邮件，请她帮忙指导。邮件内容包括:1.剧情简介；2.指导内容；3.商定时间地点。注意:1.词数100左右;2.结束语已为你写好。__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【参考范文】DearMissEvans,Howiseverythinggoing!Iamwritinginsinceritytoaskyouafavorregardingaplayweadaptedaccordingtothetextbook.We’dliketobineyourculturewithoursbyadaptingtheclassicnovelTheSteamboatforashortEnglishplay.Theplayissetonabigstormaftermidnight,ontheraftdowntherivernavigation,weseeasteamboatthatisgoingtosink.Wesavedascaredboy.However,theadaptionisquiteachallenge.HavingwrittentheEnglishscript,wedon’twantanythinginappropriatetospoiltheplay.Sowouldyoupleasesparesometimetoreviewthedraftscriptattachedtothisemailandmakenecessarychanges?Ifitisconvenient,mayIpayyouavisitatyourofficenextTuesdaytogiveyoumoredetails?Givenyourbusyschedule,I’dbeveryappreciativeifyouoffertogivesomeprofessionaladvice.Lookforwardtoyourearlyreply.Bestregards!Yourstruly,LiHua【真题2】（2016·新课标卷I）李华，暑假想去一家外贸公司兼职，已写好申请书和个人简历（resume）。给外教MsJenkins写信，请她帮你修改所附材料的文字和格式（format）。注意：1.词数100左右;2.可以适当增加细节，以使行文连贯。【参考范文】DearMSJenkins,I’mLiHua.Iplantotakeapart-timejobinaforeignpanyduringthesummerholiday.Ihavealreadyfilledintheapplicationformandhadmyresumereadyforit.However,Iamnotsureaboutthewordsandformat.Therefore,Iamwritingtoaskforyourhelpandprofessionaladvice.Wouldyoupleasesparesometimetoreadthroughthematerialsattached?Wouldyoumindfindingoutthemistakesintermsofwordsandformat?Besides,I’dlikeyoutocorrectthemistakesfoundinthematerialsandformat.Iwouldmuchappreciateitifyoucoulddomeafavor.Iamlookingforwardtoyourreply.Yours,LiHua【真题3】（2013·新课标卷I）假定你是李华。请你给笔友Peter写封信，告诉他你叔叔李明将去他所在城市开会，带去他想要的那幅中国画，同时询问他是否可以接机。信中还需说明：李明：高个子，戴眼镜航班号：CA985到达：8月6日上午11:30注意：1.词数100左右；2.可以适当增加细节，以使行文连贯；3.开头语和结束语已为你写好。【参考范文】DearPeter,Howareyoudoing?I’mwritingtotellyouthatmyuncleLiMingisgoingtoyourcityforaconference,andI’veaskedhimtobringyoutheChinesepaintingyou’veaskedforbefore.Also,I’dlikeyoutodomeafavor.WouldyoupleasemeetmyuncleattheairportandtakehimtohishotelsincethisishisfirstvisittotheU.S.?Thankyouinadvance!HisflightnumberisCA985,anditwillarriveat11:30am,August6.Myuncleistallandheiswearingglasses.Andhewillbeinabluejacket.Lookingforwardtoyourreply.Yours,LiHua【模拟检测1】（2022·天津和平·一模）假如你是晨光的李津，你给已经是大学一年级学生的笔友Chris写信，请对方给你提一些建议。信的内容如下：（1）询问Christ大学生活的状况；（2）询问Christ当初根据什么选择的专业；（3）自己希望选择的专业及原因（如兴趣、父母意愿、就业前景等）。参考词汇：专业major注意：（1）词数不少于100；（2）可适当加入细节，使内容充实、行文连贯；（3）开头和结尾已给出，不计入总词数。DearChris,____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,LiJin【参考范文】DearChris,Nicetoknowthatyouhavealreadybeenafirstyearstudentintheuniversity.Iamwritingtoaskyouforsomesuggestionsonmymajorinthefuture.Whatinterestsmeiswhetheryouhaveadaptedto