高教社新国规中职英语教材《英语服务类职业模块》服务类-U6

TeamworkUnit6英语服务类职业模块understandthetalksaboutateamtalkaboutteamworkreadaboutteamworkexperienceswriteabouthowtobecomeagoodteammemberrealizethevalueofteamspiritLearningObjectivesAfterlearningtheunit,youwillbeableto01WarmingUp02ListeningandSpeaking03ReadingandWriting04CultureNotes05LanguagePractice06ProblemSolving07Self-assessment01WarmingUp看图片，补全句子。Lookandcomplete.hotelstaffclerksfiremencrewmedicalteamchefandcooks1The

onanairplaneworktoservepassengers.2A

curepatientsoftheirillness.3The

makeahotelcomfortableforguests.crewmedicalteamhotelstaff看图片，补全句子。Lookandcomplete.4The

inarestaurantpreparedeliciousfood.5The

arrivequicklyandputoutthefire.6The

intheofficeareworkingefficiently.chefandcooksfiremenclerkshotelstaffclerksfiremencrewmedicalteamchefandcooks02ListeningandSpeakingexpressAteamisagroupofpeopleworkingtogethertoreachagoal.Workinginateamhelpsyoubecomemore1)

atwork.Whenworkingwithyourteam2)

,youshouldrespectand3)

them.Listentothemcarefullyand4)

withthemclearly.Dowhatyoucanto5)

themandfindsolutionstoproblems.successfulmemberstrustcommunicatehelpsuccessfulsupporttrustcommunicatemembersconfidentListenandchoose.听录音，选词填空。supportWhatIsaTeam?听对话，补全缺失内容。Listenandcomplete.It’sveryimportanttofeelYoumustbenervousthatIhavelearnedalotfromthemSofareverythingisgreatIhavesharedalotwiththemHe’salsohighlyrespectedbyhisemployeesABCDEF(Twocolleaguesaretalkingaboutanewjob.)Annie:

Hi,Sam!Sam:

Hi,Annie,howareyoufindingyournewjob?Annie:

Prettygood.Mycolleaguesseemalright.1)

.Sam:

That’snice.Whatdoyoudoinyourjob?Annie:

Well,Iworkinthemarketingdepartmentandwedoa

lotofteamwork.Peopleworkcloselywitheachother.Sam:

That’sgood.2)

youarepartoftheteamat

work.TeamworkDA听对话，补全缺失内容。Listenandcomplete.It’sveryimportanttofeelYoumustbenervousthatIhavelearnedalotfromthemSofareverythingisgreatIhavesharedalotwiththemHe’salsohighlyrespectedbyhisemployeesABCDEFAnnie:Indeed.Teamworkishighlyvaluedinthisnewcompany.Ilikeourbosstoo.Heiseasytogetalongwithandhetreatseverybodywithrespectandappreciation.3)

.Sam:

That’sgreat.Apositiveworkenvironmenthelps

motivateemployees.Annie:

Yes,you’requiteright.Mycolleaguesoftengivemeconstructivesuggestionsand4)

.Sam:

Soyoupreferworkinginteamstoworkingby

yourself?Annie:

Right!Ibelievemostpeopledo.TeamworkFC再听对话，填空并复述。Listen,completeandretell.(Annieistalkingabouthernewjob.)Ihavegotaprettygoodjob.Iworkinthe1)

departmentandwedoalotof2)

whichishighlyvaluedinthecompany.Mynewbossiseasyto3)

4)

with,forhetreatseverybodywith5)

and6)

.Mycolleaguesoftengivemeconstructive7)

andIhavelearnedalotfromthem.I8)

workingina9)

toworkingbymyself.marketingteamworkgetalongrespectappreciationsuggestionspreferteamActandpractice.根据所给信息，与同伴表演对话。Situation1A:YouareJames.Youfoundanewjobatthedesigningdepartment.Yourcolleaguesarefriendlyandoftengiveyousomehelpfuladvice.

Andyourmanagertreatseveryonewithrespect.Talkaboutyour

newjobwithLinda.B:YouareLinda.AskyourfriendJamesabouthisnewjob,colleagues

andmanager.Actandpractice.根据所给信息，与同伴表演对话。Situation2A:YouareSusan.Youfoundanewjobatthehousekeeping

department.Yourcolleaguesarekindandoftengiveyousome

usefuladvice.Andyourmanagertreatseveryonewith

appreciation.TalkaboutyournewjobwithBen.B:YouareBen.AskyourfriendSusanabouthernewjob,her

colleaguesandhermanager.Actandpractice.根据所给信息，与同伴表演对话。Situation1A:Hi，Linda.B:Hi,James,howareyoufindingyournewjob?A:Verygood.Mycolleaguesarefriendlyandoftengivemesome

helpfuladvice.B:Soundsnice.Whatdoyoudoinyourjob?A:Well,Iworkinthedesigningdepartmentandwedoalotof

teamwork.Peopleworkcloselywitheachother.B:Whataboutyourboss?A:Mymanagertreatseverybodywithrespect.Weallrespecthim,too.B:Iamgladthatyouenjoyyournewjob.Actandpractice.根据所给信息，与同伴表演对话。Situation2A:Hi,Ben.B:Hi,Susan,howareyoufindingyournewjob?A:Verygood.Mycolleaguesarekindandoftengivemesomeuseful

advice.B:Soundsnice.Whatdoyoudoinyourjob?A:Well,Iworkinthehousekeepingdepartmentandwedoalotof

teamwork.Peopleworkcloselywitheachother.B:Whataboutyourboss?A:Mymanagertreatseverybodywithappreciation.Weallrespecthim,

too.B:Iamgladthatyouenjoyyournewjob.03ReadingandWritingTickandread.勾选出团队合作的优势并阅读文章。LearnnewideasObtainmoreskillsSolveproblemsquicklyDevelopabilitiesHoldmoremeetingsAlanGreen,managerofanadvertisingagency,sharedastoryofhisfamily’svacationinLondon.Theywerestayingatahotelandhadorderedbreakfastinbed.Hisdaughteronlyateahalfofabagel,leavingtheotherhalfforlaterthatday.Afterbreakfast,thefamilylefttoexploreLondon.Butwhentheywerebackinthehotelroomintheafternoon,thebagelwasgone.Hisdaughterwasalittledisappointed,assumingthehousekeepinghadgotridofit.Ontheroomphone,therewasavoicemessagefromthefrontdesk.Theysaidthattheroomservicehadremovedthehalfbagelfromtheroom,consideringthatuponarrival,itsrightfulownerwouldpreferafreshone.Sothefrontdeskcontactedthekitchentosetasideabagel,andtheroomservicewasinformedthatuponrequest,theywouldneedtodeliverthefreshone.Beingintheservicebusinesshimself,Mr.Greenimmediatelyrecognizedthatcommunicationandteamworkbetweendifferentdepartmentsinthehotelwereamazing.Allparticipantsunderstoodtheresult:toperformthebestserviceforguests’satisfaction.Eachemployeeacceptedhisresponsibilityandparticipationtofulfillasmalldesirethataddedtothelargerpictureofaperfect,memorableexperience.ABagelTickandread.勾选出团队合作的优势并阅读文章。1)Theroomserviceremovedthehalfbagelfromtheirroomandputitinthe

kitchen.2)Thedaughterfoundafreshbagelintheirroomwhentheywerebackinthe

afternoon.5)Mr.Greenwasverysatisfiedwiththeserviceinthehotel.4)Mr.Greenwasamazedattheteamworkinthehotel.3)Employeesfromdifferentdepartmentsworkedcloselytoservecustomersinthehotel.再读文章，判断正误。Readandjudge.Disscusandanswer.与同伴讨论，回答问题。1)Whatcanyoulearnaboutteamworkfromthepassage?Ilearnedthatinateameveryoneshouldaccepthisresponsibility,participateandperformhisbest.Disscusandanswer.与同伴讨论，回答问题。2)Asateammember,whatshouldyoudotohelpyourteamfinishtasks?Iwillbepolitetomycoworkersandtreatthosecoworkersfromdifferentbackgroundswithrespect.Iwilldiscusstheproblemwiththembeforemakingdecisions.Whenmycoworkersareinneed,Iwilltrytohelpthemwithmyknowledgeandexperience.IfImakemistakes,Iwilltakemyresponsibilityandtrytofixthem.阅读所给信息，填写小标题并写出自己的做法。Readandwrite.CommunicatewithyourcoworkersclearlyOfferconstructivefeedbacksTakeactionstosolveproblemsRespectyourcoworkersTakeresponsibilityThefollowingskillscanhelpyoutoworkinateammoresuccessfully.1.

.Bepolitetoyourcoworkersandlistentothempatiently.Treatthosecoworkersfromdifferentbackgroundswithrespect.2.

.Whenaprojectisdiscussedatameeting,youshouldlistencarefully,andaskquestionsifyoudon’tunderstand.Atthesametime,don’tbeafraidtogiveyouropinionsontheprojectclearly.3.

.Dowhatyoucantosupportyourcoworkersandfindsolutionstotheproblemsbeforetheygrowintoseriousones.SkillsforaGoodTeamMemberRespectyourcoworkersCommunicatewithyourcoworkersclearlyTakeactionstosolveproblems阅读所给信息，填写小标题并写出自己的做法。Readandwrite.4.

.Sometimes,thingsarereallyoutofyourcontrolandyoumakemistakes.Inthatcase,admityourmistakesandtakeactionstofixthem.5.

.Constructivefeedbackcanhelpyourcoworkerswhentheyhaveproblemswithclientsorprojects.Sharingyourknowledgeandexperiencewillmakeyouavaluableandtrustedteammember.SkillsforaGoodTeamMemberTakeresponsibilityOfferconstructivefeedbacksCommunicatewithyourcoworkersclearlyOfferconstructivefeedbacksTakeactionstosolveproblemsRespectyourcoworkersTakeresponsibilityTobeagoodteammember,Ifirstlyshould

.

.

Inaddition,

.

What’smore,

.

.

Lastbutnotleast,

.

.

Allinall,

.

bepoliteandtreatmycoworkerswithrespect.Ishouldlistencarefullyandgivemyopinionsclearly.Ishouldsupportmycoworkersandtrymybesttosolveproblems.Ishouldsharemyknowledgeandexperiencewithmycoworkers.Iwilltrymybesttobecomeagoodteammember.阅读所给信息，填写小标题并写出自己的做法。Readandwrite.04CultureNotesCulturalNotes.世界上各个企业都非常注重团队合作，其核心价值观可以归结为“积极融入团队，配合团队完成工作；决策前积极发表建设性意见，充分参与团队讨论；决策后，从言行上完全予以支持；善于利用团队的力量解决问题和困难”等。团队合作是中国企业华为公司核心价值观的重要体现。华为公司倡导“胜则举杯相庆，败则拼死相救”的团队精神。这是在互帮互助、团结协作的企业传统文化基础上产生的，同时也通过企业管理模式和管理制度加以保障。日本企业松下电器倡导“全员经营”“群智经营”，即公司的经营是“通过全体职工的精神集结成一体的综合力量进行的”。松下电器公司建立了多项制度，以增强公司员工的凝聚力。05LanguagePracticeListenandjudge.听录音，判断正误。1)Mikehasgotanewjob.2)Therearefivepeopleontheteam.5)Thecoworkersarenicetohim.4)Mikecanlearnsomenewideasfromhiscoworkers.3)Mikelikeshiscoworkers.录音原文ScriptAmy:Hi,Mike!How’syournewjobgoing?Mike:Reallywell!Thankyou,Amy.I’mworkinginateamwithfiveotherpeople.Amy:Doyoulikeworkinginateam?Mike:Sure.Mycoworkersaresoclever!Amy:Anythinggoodforyou?Mike:Icanlearnsomenewideasfromthem.Amy:Isiteasytogetalongwiththem?Mike:Yes,theyaresofriendly.根据所给信息，与同伴练习对话。Speakandpractice.creative/hardworkingadvice/skillsrespect/trustA:Doyoulikeworkinginateam?B:Sure.Mycoworkersareso

!A:What’sthemainbenefitofteamworkforyou?B:Icanobtainsome

frommycoworkers.A:Howdoyougetalongwiththem?B:We

eachother.participant1)Ihaveworkedinthe

departmentofthehotelfor2years.2)Ihavegot

frommymanager,forIhavedoneagoodjob.3)Theplanisdesignedto

employeestoworkmoreefficiently.4)Allthe

wererequiredtosigninastheyenteredthemeetinghall.5)Itislikelytoimprovecustomers’

andreducecosts.6)Thepaperprovides

suggestionsforalltheteammembers.marketingappreciationmotivateparticipantsdesiresatisfactionconstructivemarketingappreciationmotivateremoveChooseandcomplete.选择词语，用适当形式填空。satisfactionconstructiveReadandjudge.读有关团队成员的句子，判断正误。1)IgivemyopinionsatameetingonlywhenIaminvitedtodoso.2)Ileavemycoworkerstofindsolutionstoproblems.5)Icorrectmymistakesquicklyincasemycoworkersfindthem.4)Isometimescometoworkalittlelate.3)Idothingsinmyownwayallthetimeandneverchangemymind.6)Igivesomeconstructivesuggestionstomycoworkerswhentheyhaveproblemswithclients.Asateammember,选择语句，补全关于避免活动13中错误行为的句子。Chooseandwrite.dothingsinmyownway1)Whendiscussingaprojectatameeting,Ishouldspeakmymindand

.2)Insteadof

,IshoulddowhatIcantofindsolutions.3)Asateamplayer,Iwillnotalways

.4)Agoodteammemberusually

orworkextrahourstohelp.5)WhenImakeamistake,Ishouldadmitand

quickly.comestoworkalittleearlygivemyopinionsleavingproblemstosomeoneelsecorrectitgivemyopinionsleavingproblemstosomeoneelsedothingsinmyownwaycomestoworkalittleearlycorrectit06ProblemSolvingSituationYouworkasaclerkintheplanningdepartmentinahotel.Youaregivenanassignmenttomakepreparationsforaweddingreceptiontobeheldtwoweekslater.Nowworkwithyourpartnertodivideup(分配)thetasksandfinishtheworkassignmentsheet(工作分配表).ProblemSolving.ProblemSolving.AthefrontDesktheaccountingdepartmentthesecuritydepartmentthefood&beveragedepartmentthemaintenancedepartmentwelcomeguestspreparefoodanddrinksforthereceptionmakesurethatalltheequipmentandfacilitiesworkwellcollectthepaymentprot