国开2023年秋《管理英语3》形考任务7参考答案

国开2023年秋《管理英语3》形考任务7参考答案题目为随机，用查找功能（Ctrl+F）搜索题目

"题目：—Howiseverythinggoing?

—________________,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.

:Youcanjustlook

;Asyoucansee

;Pleasejustlookaround"

"题目：—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.

—____________,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell–it'soursitepolicy.

:Good

;You'rewelcome

;Certainly"

"题目：—________________aboutitnow?

—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.

:What'stheplan

;What'sbedoing

;What'sbeingdone"

"题目：—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.

—Right,ofcourse.___________________

:I'llgetonitrightaway.

;Igotitnow.

;Iunderstandperfectly."

"题目：—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?

—___________thequalityofthematerialhasnotalwaysbeenuptostandard.

:Ibelieve

;I'mafraid

;Ithink"

"题目：AChinesecompanyisgoingto_______overthewell-knownJapanesecompanyTOSHIBACorporation.

:get

;take

;turn"

"题目：Applealmostlostitsdominanceinthesmartphonemarket________itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.

:when

;that

;where"

"题目：I'mgoingtohavea________withMarkaboutthisissuetomorrow.

:speech

;sentence

;word"

"题目：Let'sgo______thereportsonthelatestwork.

:over

;with

;to"

"题目：Notonly________manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.

:was

;are

;were"

"题目：Ournewschoolbuildingis__________construction.

:under

;in

;having"

"题目：Propercontrolsthatshould________________developedaspartofroutinesafetyprocedureswerenotinplace.

:hasbeen

;havebeen

;be"

"题目：Theproductsofthiscompanyarealways_________tostandard,theyhaveverystrictqualitycontrolprocess.

:close

;down

;up"

"题目：Thenthesituation_____________worsebyhumanerrorbecauseofthelackofpropertraining.

:was

;wasmade

;hasbecame"

"题目：Unluckily,someQualityManagementSystemfailures_____________headlines.

:domake

;doesmake

;donotmake"

"二、翻译

为下面的句子选择正确的翻译（每题10分）。

操作提示：通过题干后的下拉框选择题目的正确答案。

1.Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.{A;B;C}

A.质量控制是一系列确保提高产品质量的服务行为。

B.质量控制是确保和提高产品和服务质量的一系列行为。

C.质量控制是一系列确保和提高产品质量及服务的行为。

2.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.{A;B;C}

A.统计质量控制的目标在于收集数据以便不断地改进制造工艺。

B.统计的目标在于质量控制，收集数据以便不断地改进制造工艺。

C.统计质量控制的目标在于收集数据，不断地允许改进制造工艺。

3.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.{A;B;C}

A.员工介入、员工参与以及团队合作是绝对的“必须有的东西”，如果要创造高质量的工作环境。

B.如果要创造高质量的工作环境，员工介入、员工参与以及团队合作被视为绝对的“必要条件”。

C.如果高质量的工作环境要被创造出来，绝对的“必须条件”被视为员工介入、员工参与以及团队合作。

4.Itwasthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.{A;B;C}

A.它是在1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。

B.美国的制造业工厂在1970年代发现质量控制是一个重大问题已经很晚了。

C.1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。

5.Doorwaysoffernogreaterprotectionthananyotherarea.{A;B;C}

A.出入口的保护作用比其他区域的更强大。

B.出入口的保护作用不比其他区域强大。

C.出入口的保护作用不能与其他强大区域相比。"

"二、听力理解

点击听对话录音，根据对话内容判断正误（每题10分）。

TASK4_TEST.MP3

操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。

1.Mikeismetbyanengineerattheconstructionsite.{T;F}

2.Theconstructionsitedoesn'tlookverybusy.{T;F}

3.Mikedoesn'tinspectthewholeconstructionsite.{T;F}

4.Itisnotthefirsttimetheconstructionsitebeinginspected.{T;F}

5.Fraserknowsclearlyhowthequalityiscontrolledattheconstructionsite.{T;F}"

"二、听力理解

听对话录音，根据对话内容，找出“COLUMNA”中的各方是如何应对产品质量问题的（每题10分）。

TASK3_TEST.MP3

操作提示：通过下拉框选择题目的正确答案。

COLUMNA

COLUMNB

1.Customers

{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}

2.Thestore

{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}

3.Thepurchasingdepartment

{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}

4.Themanager

{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}

5.Frank

{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}"

"二、听力理解

听对话录音，根据对话内容完成下方题目（每题10分）。

TASK3_TEST.MP3。

操作提示：通过题干后的下拉框选择题目的正确答案。

1.Whatistheproducttheyaretalkingabout?{A;B;C}

A.Skirts.

B.Shirts.

C.Materials.

2.Whatistheproblemwiththeproduct?{A;B;C}

A.Quality.

B.Color.

C.Quantity.

3.Whofirstfindsouttheproblem?{A;B;C}

A.Thesupplier.

B.Thecustomer.

C.Thestore.

4.Whofirstreceivesthecustomer'scomplaints?{A;B;C}

A.Thesupplier.

B.Themanager.

C.Thestore.

5.Whatisthesourceoftheproblem?{A;B;C}

A.Thepurchasingdepartment.

B.Thestore.

C.Thesupplier."

"二、完型填空（每空10分）。

操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。

TotalQualityManagement(TQM)

TotalQualityManagement(TQM)isa{comprehend;comprehensive;comprehension}andstructuredapproachtoorganizationalmanagementthatseekstoimprovethequalityofproductsandservices{with;through;in}ongoingrefinementsinresponsetocontinuousfeedback.TQMrequirementsmaybedefinedseparatelyforaparticularorganization{or;and;as}maybeinadherencetoestablishedstandards,suchastheInternationalOrganizationforStandardization'sISO9000series.TQMcanbeappliedtoanytypeoforganization;itoriginatedinthemanufacturingsectorandhassincebeenadaptedforuseinalmosteverytypeoforganizationimaginable,{among;besides;including}schools,highwaymaintenance,hotelmanagement,andchurches.Asacurrentfocusofe-business,TQMisbasedonqualitymanagement{from;to;at}thecustomer'spointofview."

"二、阅读理解

阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）

NOTABLEQUALITYMANAGEMENTFAILURES

AQualityManagementSystem(QMS)shouldclearlyunderstandcustomerrequirements,andtoprovidegooddesign,qualifiedproductioninaneffectiveandefficientway.

WhentheQualityManagementSystemfailstofulfillitsfunctionandcustomerrequirementsarenotmet,customersmightbeupset;managementandemployeesbothmightbeunhappy,butitsnegativeinfluenceisnotsowide-spread.Unluckily,someQualityManagementSystemfailuresdomakeheadlines.

Herearethreecasesoffamousqualitymanagementfailures:

3MILEISLAND

TheworstnucleardisasterinU.S.historybrokeoutatthe3MileIslandreactorfacilityineasternPennsylvaniainMarch1979.Propercontrolsthatshouldhavebeendevelopedaspartofroutinesafetyprocedureswerenotinplace.Thenthesituationwasmadeworsebyhumanerrorbecauseofthelackofpropertraining.Theonlynewnuclearpowerstationsbuiltsincethatdayweretheonesalreadyunderconstruction.

FORDPINTO

TheFordPintoisthemostwell-knownandtheworstdisasterinthewholeU.S.automobileindustryinthe1970s.ApparentlytheentireU.S.autoindustrydecidedtospendthe1970srestingontheirlaurelsafterbuildinggreatcarsthatsoldwellduringthesixties.Notonlyweremanycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.ThePintotopsthelistofQMSfailuresbecauseofitsdangerousdesignfaultsandthequestionableethicaldecisionsmadebytopmanagement.

IPHONE4

ApplealmostlostitsdominanceinthesmartphonemarketwhenitbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.Callsweredroppedsuddenlyandfrequentlycausingwidespreaddissatisfactionamongloyalcustomerswhohadupgradedtothenewmodelearlyon.Independenttestsshowedthattouchingtheleftsideofthecaseatacertainspotinterruptedthesignalanddroppedthecall–notagreatfeatureforahandhelddevicemainlyusedtomakecalls.MeanwhileApplecontinuedtodenyorminimizetheproblem.Astheproblemcontinuedtomakenewsheadlines,Appleeventuallyagreedtoa“voluntary”recalltocorrecttheproblem.

Alloftheabovefamousqualitymanagementfailurescouldprobablyhavebeenpreventediftheprinciplesofafullyfunctioningqualitymanagementsystemhadbeeninplace.

操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。

1.Acompanyshouldprovidewelldesignedproducts.{T;F}

2.Acompanyshouldplacecompany'sinterestatthefirstplace.{T;F}

3.Acompanyshouldreducetheamountofwaste.{T;F}

4.Acompanyshouldsatisfyallemployees'requirements.{T;F}

5.Acompanyshouldproducequalifiedproducts.{T;F}"

"二、阅读理解

阅读下面的文章，根据文章内容选择题目答案。（每题10分）

THEHISTORYOFQUALITYCONTROL

Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.

Theterm'qualitycontrol'cameintocommonuseinthe1950sbecauseofW.EdwardDeming.His'FourteenPoints'havebecomethebibleforqualitycontrolspecialists.Whenthepost-warworldreturnedtoregularmanufacturing,Demingsaidthatinspectingproductqualityaftertheyweremadewasunacceptable.Instead,heproposedaprocessknownas'statisticalqualitycontrol'.Itwouldusecloselymonitoredperformancemeasurestocontrolqualitywhileaproductwasbeingmade.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.Thiswouldinturnimprovequalitycontrol.

AnotherimportantprincipleofDeming'sbeliefswasthatuppermanagementshouldberesponsibleforqualityfailures.Hestronglybelievedthatitwaspossiblefortheworkerstoworkhardtoproducethehighestqualityproductsiftheyweregiventherighttoolsandworkingenvironment.InDeming'sownwords,'thebasiccauseofsicknessinAmericanindustryandtheresultingunemploymentisafailureoftopmanagementtomanage.'Hebelievedthatstrongleadershipledtoamotivatedworkforce.

Ifstrongleadershipisthetermformanagersinaqualityenvironment,thenempowermentisthekeyconceptforworkersinDeming'ssystem.Improvededucationandtrainingarekeyfactorsinreachingemployeesandmakingthembelievethattheirincreasedparticipationintheworkprocessisanessentialpartofimprovingquality.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.

TheJapanesewerethefirsttouseDeming'sFourteenPoints,andmadegreatsuccess.Asanexample,oneJapanesefactorydoubledproductioninjustoneyearandwasexpectingtogainanadditional25percentimprovementthefollowingyear,withnoincreaseintheamountofworkinghours.Allthishappenedasaresultofsimplyimprovingquality.Itwasinthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.Bythattime,JapanesefirmssuchasHondaandSonyweretakingoverlargeportionsoftheAmericanconsumermarketwhileittookmostAmericanfirmsuntilthe1990stoputqualitycontrolpracticesinplace.

操作提示：通过题干后的下拉框选择题目的正确答案。

1.AccordingtoW.EdwardDeming,whatisthebesttimetocontrolproductquality?

A.Beforeaproductismade.{A;B;C}

B.Afteraproductismade.

C.Duringtheproductionprocess.

2.Whentherearequalityfailures,wheredoesW.EdwardDemingthinktheblamelies?{A;B;C}

A.Intheworkforce.

B.Intheuppermanagement.

C.Inthetools.

3.Whichofthefollowingwillnothelptocreateaqualityworkplace?{A;B;C}

A.Workingalone.

B.Groupparticipation.

C.Trainingprograms.

4.DuringwhichperiodweresomeJapanesefirmswinningAmericanconsumermarketsoverAmericanfirms?{A;B;C}

A.1990s.

B.2000s.

C.1970s.

5.Accordingtothepassage,whichofthefollowingstatementsaboutqualitycontrolisNOTcorrect?{A;B;C}

A.Qualitycontrolcanleadtogreatsuccessforacompany.

B.Qualitycontrolcanbedonewithinonedepartment.

C.Qualitycontrolrequiresconstantimprovement."参考答案题目顺序为随机，请根据题目开头关键词查找（或按快捷键Ctrl+F输入题目中的关键词，不要输入整个题目）题目：—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?—___________thequalityofthematerialhasnotalwaysbeenuptostandard.答案：I'mafraid题目：—Howiseverythinggoing?—________________,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.答案：Asyoucansee题目：—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.—____________,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell–it'soursitepolicy.答案：Certainly题目：—________________aboutitnow?—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.答案：What'sbeingdone题目：AChinesecompanyisgoingto_______overthewell-knownJapanesecompanyTOSHIBACorporation.答案：take题目：Applealmostlostitsdominanceinthesmartphonemarket________itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.答案：when题目：—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.—Right,ofcourse.___________________答案：I'llgetonitrightaway.题目：I'mgoingtohavea________withMarkaboutthisissuetomorrow.答案：word题目：Let'sgo______thereportsonthelatestwork.答案：over题目：Notonly________manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.答案：were题目：Ournewschoolbuildingis__________construction.答案：under题目：Propercontrolsthatshould________________developedaspartofroutinesafetyprocedureswerenotinplace.答案：havebeen题目：Theproductsofthiscompanyarealways_________tostandard,theyhaveverystrictqualitycontrolprocess.答案：up题目：Thenthesituation_____________worsebyhumanerrorbecauseofthelackofpropertraining.答案：wasmade题目：Unluckily,someQualityManagementSystemfailures_____________headlines.答案：domake二、翻译为下面的句子选择正确的翻译（每题10分）。操作提示：通过题干后的下拉框选择题目的正确答案。1.Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.（）A.质量控制是一系列确保提高产品质量的服务行为。B.质量控制是确保和提高产品和服务质量的一系列行为。C.质量控制是一系列确保和提高产品质量及服务的行为。…..后面试题题目省略答案：1：C;2：A;3：B;4：C;5：B二、听力理解点击听对话录音，根据对话内容判断正误（每题10分）。操作提示：句子正确选择下拉选项框为T；句子错误选择下拉选项框为F。1.Mikeismetbyanengineerattheconstructionsite.（）2.Theconstructionsitedoesn'tlo