外事接待英语Module 2 Receiving Foreign Guests

ModuleTwo

ReceivingForeignGuests迎接外宾Task1ReceivingForeignGuestsattheAirport

Task2HelpingForeignGueststoCheckinTask3HoldingWelcomingDinnersExtendedTasks

ContentsYOURSITEHEREMatchthefollowingEnglishwordsandexpressionswiththeirChineseEquivalents.

1.flight2.suite3.proposeatoast4.baggage5.checkin6.receptiondesk7.fillin/outtheform8.banquetA.晚宴B.航班C.入住酒店D.前台E.行李F.填写表格G.套房H.祝酒BGHECDFA---Warmup---YOURSITEHEREDiscussionWhatshouldyoupreparebeforeyoureceiveforeignguestsattheairport?2.Whatshouldyoutalkaboutwithforeignguestsonthewaytothehotel?3.Howtodiscusswithaforeignguestaboutyourschedule?4.HowtoentertainaforeignguestataChinesebanquet?YOURSITEHERECanyoudoitintherightway?1.Ifyouarenotclearaboutayounglady’smaritalstatus,itispolitetocallher“Madam〞.2.Inwrittenform,theuseoftitlewiththeperson’sfullnameisacceptable,forexample,〞Mr.JohnSmith〞.3.Youcanaskforeignpeoplehowtheywouldliketobecalledandtotellwhatyouwouldlikethemtocallyou.4.Ifyouarebusy,youcansentarepresentativetomeettheforeignguestsattheairport.5.Inordertosavetime,youcangetdowntobusinessinthecaronthewaytothehotel.6.Whenhavingwesterndinner,ifyouhavebonesinyourmouth,youshouldtakethemoutwithyourfingersandplacethemontheedgeofyourplate.7.Whenyouwanttotryadishoutofyourreach,youcanasksomeonetopasswhateveryouwant.8.Youcanneverliftyourplateorbowloffthetablewhileeating.YOURSITEHEREHowtoaddressyourforeignguestsproperly?Onformaloccasions,youshouldcallsomeone“Mr.〞(forman)or“Ms.〞(forwoman)withtheperson’slastnameorsurnameunlessthepersonasksyoutocallhimorherbyhisorherfirstname.It’salsoacceptabletocallapersonbyhisorherfirstnameifheorsheisapproximatelyyourageoryoungerespeciallywhenheorsheisfromtheUnitedStates.YOURSITEHEREHowtoaddressyourforeignguestsproperly?Usuallyaladypreferstobecalled“Ms.〞ratherthan“Miss〞or“Mrs.〞becausethisisaneutralformofaddressforbothmarriedandsinglewomenandcanbeusefulifyoudonotknowthemaritalstatusofthewomanyouaretalkingwith.YOURSITEHEREHowtoaddressyourforeignguestsproperly?Itisnotthecustomtousetitleslike“Mr.〞,“Mrs.〞,“Miss〞or“Ms.〞withafirstorgivenname.Forexample,ifyoumeetsomeonewhosenameisJohnSmith;youshouldcallhim“Mr.Smith〞insteadof“Mr.John〞.RememberthatalltitlesinEnglishgowiththeperson’slastnameorsurname,forexample,“DrSmith〞and“ProfessorSmith〞.Inwrittenform,theuseoftitlewiththeperson’sfullnameisacceptable,forexample,Mr.JohnSmith〞.YOURSITEHEREHowtoaddressyourforeignguestsproperly?Finally,donotfeelshytoaskpeoplehowtheywouldliketobecalledandtotellwhatyouwouldlikethemtocallyou.Thiswillmakeintroductionseasierandgetyouacloserrelationshipwiththeguests.YOURSITEHEREActivity3ReadingandUnderstandingWhatshouldyoudobeforetheforeignguestarrives?Whatshouldyoudowhentheforeignguestarrives?Whatshouldyoudoonthewaytothehotel?Whatshouldyoudoatthehotel?YOURSITEHERETipsonReceptionofForeignGuestsBeforetheforeignguestarrives,youshouldreservearoomatahotelforhimorher.Usuallythehotelmustbecomfortable,air-conditioned,andthemostimportantisthateachroommustbeequippedwithaprivatebathroom,becausewesternguestsusuallyinsistonhavingashowereveryday.YOURSITEHEREWhentheforeignguestarrives,youcaneithermeethiminpersonorsendarepresentativetomeethim.Prepareapagingboardwiththeguest’snameneatlywrittenonit.HoldtheboarduprightattheArrivalHallWaitingarea.Uponthearrival,foreignersusuallyliketogototheirhotelroomimmediately.WaitattheAirportLoungeforsomerefreshmentwhilethedriverbringsthecarover.Walktheguesttotheentranceandintroducethedrivertotheguest.YOURSITEHEREOnthewaytothehotel,youcanhavesomecasualandfriendlytalkswithhimbutyoushouldnevertrytogetdowntobusinessrightaway.Remember,youshouldneveraskforeignguestsabouttheage,salary,andsomeotherprivatematters.YOURSITEHEREAtthehotel,helptheforeignguestgothroughformalitiesanddiscusswithhimorherbrieflyaboutthenextday'sprogram.Furthermore,youcan'tsmokeunlessyouarepermitted.Lastbutnottheleast,youmustbepunctualandkeepyourpromise.YOURSITEHEREActivity2ListeningListentothefollowingdialogueaboutmeetingaguestattheairportandanswerthefollowingquestions.1.WheredoesMr.Wilsoncomefrom?A.Mr.WilsoncomesfromAmericaB.Mr.WilsoncomesfromCanadaC.Mr.WilsoncomesfromAustriaD.Mr.WilsoncomesfromGermany2.WhatisthejobofLiMeiinhercompany?A.Sheisthesalesmanagerinhercompany.B.Sheisthesecretaryinhercompany.C.SheistheCEOinhercompany.D.Sheisthehumanresourcesmanagerinhercompany.3.HowisMr.Wilson’sflighttrip?A.Nottoobad.B.Verytired.C.QuitegoodD.TerribleYOURSITEHEREActivity2Listening4.WhyisMr.Wilsonlaterthanexpected?A.Becausetheweatherwasbad.B.Becausehewaslatefortheplane.C.Becausehisplanewasalittledelayed.D.BecauseMr.Wilsonisexhausted.5.HowdoesMr.Wilsonfeel?A.Heisveryexhausted.B.Hefeelshorrible.C.Heishavingafever.D.Heisalittlebitexhausted.

AnswerandTapescriptYOURSITEHEREAnswerandTapescriptW=Mr.WilsonL=LiMeiL:Excuseme.ButareyouMr.WilsonfromCanada?W:Yes,Iam.L:It’snicetomeetyou,Mr.Wilson.I’mLiMei,thesecretaryofGuangzhouTextileImportandExportCorporation.I’massignedtoaccompanyyouduringyourstayinChina.W:HowdoyoudoMsLi?L:Howdoyoudo,Mr.Wilson.WelcometoChina.W:Thankyou.It’sreallysokindofyoutocometomeetme.L:Mypleasure.IhopeyoucanenjoyyourstayinChina.W:I’msure.Iwill.L:Howwasyourfighttrip?W:Nottoobad.Butwearelaterthanexpected.Ourplanewasalittledelayed.Allinall,wehadgoodflyingweather.L:I’mquitepleasedtohearthat.Anyway,it’salongtripfromOttawatoGuangzhou.Youmustbeallexhaustednow.W:Alittlebit.IthinkI’llbeallrightbytomorrow.L:Letmetakeyourcases.W:Thanks.Theyareabitheavy.Icantakeonemyself.L:OK,Let’sgo.Ourcariswaitingoutside.Answer:1.B2.B3.A4.C5.DActivity3Listening

Listentothefollowingdialogueandfillinthegaps.HowardYangistheSalesManagerinActiveSports.Heisnowpickinguphislargestclient–TomChambersfromtheUSA.Answers:flight2.takeanap3.thetimedifference4.Sheisdoingfine.5.gosightseeing6.schedule7.appointment8.takeyoushoppingYOURSITEHEREActivity4RolePlay.MiniTask1Workingroupsoftwoandmakeadialogue,takingtherolesofZhangYangandJimGreen.ZhangYangisthesecretaryofashoemakingcompanyinDongguanandheisassignedtomeetaforeignguestattheairportwhocomestoChinaforthefirsttime.(UsefulExpressions)YOURSITEHEREMiniTask2SupposeyouaretheMarketingManagerofafurnituremanufacturingcompanyinGuangzhou.YouarenowmeetingyouroldclientOscarWhiteattheairportwhohascometoChinaformanytimesandyouareveryfamiliarwithhim.Role-playthesituationwithyourpartner.YOURSITEHERELiHuaisthemanagerassistantinABCTradingCompany.Heisassignedtopickupaclient--Mr.BrownfromtheUSA.AfterreceivingMr.Brownfromtheairport,theyarenowonthewaytothehotel.Task2HelpingForeignGueststoCheckin

Activity1ReadingReadingandImitationYOURSITEHEREQuestions1.Whatdotheymainlytalkaboutontheirwaytothehotel?TheymainlytalkaboutthehotelinwhichMr.Brownisgoingtostayandthearrangementforthenextday.2.Whatservicescanthehotelprovidefortheguests?AttheGardenHotel,twenty-four-hourroomserviceisguaranteed.Atthebusinesscenter,servicesincludingcopying,typingtelexandfacsimileareavailable.Thehoteloffersacompleteconvention

service.Ithasanicerestaurant,abarandalaundryetc.YOURSITEHEREActivity2ImitationDialogueOne

LiHuaandMr.BrownarenowatthereceptiondeskintheGardenHotel.AreceptionistattheReceptionistDeskreceivesthemwithasmile.YOURSITEHEREDialogueTwo

TheBellboytakesMr.BrownandLiHuatotheroom.Theyarenowinthesuite.YOURSITEHEREActivity4RolePlaySupposeLinTaoistheassistantmanagerinanArtsandCraftsCompanyinGuangzhou.Heisresponsibleforreceivingaveryimportantclient---Mr.GreenfromCanada.Heshouldfirstlypickuptheclientfromtheairportandthenhelptheclientcheckinatthehotelwheretheyhavereservedaroomforhim.Maketwodialoguesaccordingtothesituationwithyourpartner.Thefirstdialogue:onthewayfromtheairporttothehotel.Theseconddialogue:thereceptionistreceivesMr.GreenandLinTaoatthehotel.YOURSITEHEREActivity1PairWorkHaveyoueverattendedawelcomingdinner?Ifso,talkaboutyourexperiencewithyourpartner2.Whatshouldbepaidattentiontoinholdingawelcomingdinner?HoldawelcomingdinnerYOURSITEHERETheDifferencebetweenChineseandWesternEatingHabits

Chineseeating/cooking/dietaryculture(AbiteofChina)BasicallyuseChopsticks(knifeandfork)Allthedishesareplacedonthetableandeveryonesharesthefood.StartwithfourcolddishesorAppetizers(pickledcucumber,friedpeanut,etc)Maincoursesofhotmeat(chicken/well-done,medium,rarestakebeef/lamb/pork/fish)vegetablesSoupStaplefoodrangingfromrice,noodletodumplingsPutfoodintotheplatesofguestseitherusingpublicchopsticksorspoonsortheirownones,whichisasignofgenuinefriendshipandpoliteness.Desserts(Tangyuan,Sesamepaste,etc.)Drinks&Beverages(Maotai,Erguotou,Kungfutea,etc.)Tendtoordermorefoodthanneeded.Becarefulnottobeovereat.YOURSITEHEREAssignment:todesignaChinesefoodmenufortheguestsfromPeninsulaCollege1.Mr.JackHulsisallergictoporkandisfondofToufu.2.Mr.EdJaramillolikesseafoodverymuchanddoesn’tlikelamb.3.Mr.LeoHartenisaMalaysian,soheisfondofspicyfoodandcurryverymuch.4.Theyalllikealcohols.5.TheyareallinterestedinChinesefoodandcookingculture.YOURSITEHERE1、DescribehowthedishispreparedCut/chopintodices/slices/pieces/chunksStir搅拌/simmer炖/fry炒/stirfry快炒/deep-fry炸/steam蒸/roast烤/boil煮/(withbean/seafood/peppersauce/juice)overlow/medium/highheatfor10minutes2、Discussit’stasteSweet/salty/sour/spicy/bitter/3、ExplainitsChinesenameThisdishiscalled“Pinyinofthedish〞inChinese,whichsuggests/means/implies/indicatesthat….TheEnglishtranslationforthedishis(eg.spicydicedchickenwithpeanuts,whichismadewithmarinatedbonelesschickenbreasts,peanutsandshallots.)HowtointroduceaChinesedish?YOURSITEHEREMiniTask1QuestionsforThought1)

Whatshouldyoudecideonfirstwhenpreparingforawelcomingdinner?

Whenpreparingforawelcomingdinner,thefirstthingweneedtodecideonisthethreeW’s:Who,WhenandWhere.2)Whatarethereasonsforyoutoinviteyourguestsbywritteninvitation?Thisbringsaneleganttouchtoourpartyplanningandhelpsuswithkeepingtrackofthenumbers.YOURSITEHERE3)Whyshouldyouusingyourmenuplanwhenmakingalistofgroceriesyouwillneedforfoodpreparation?

Wedothistosavetimeandensurewedon’tforgetanything.Whenpreparingforawelcomedinnerweshouldalwaysbeasorganizedaspossible.4)Whenyouprepareawelcomingdinner,youshouldsetthetableasearlyaspossible,why?Bydoingthis,wewillsavealotoftimetoexamineandimprovethetablessetifneeded.YOURSITEHEREMiniTask2TrueorFalse1)F2)T3)F4)T5)FYOURSITEHEREMiniTask3Completethesentenceswiththefollowingexpressions.Changetheformwherenecessary.1)theremainder2)preference3)tableware4)entertained5)rewarding6)decorate7)relaxed8)concentrateon9)frazzled10)AllergyYOURSITEHEREMiniTask4TranslatethefollowingsentencesfromEnglishintoChinese.1)欢送晚宴是一种普遍使用的招待客人的方法，通过这种方式，你可以向客人表达感谢之情或着就是朋友聚在一起轻松一下。2)安排晚宴所需要做的一切事情可能会让你感到筋疲力尽和身心疲惫。用一点心，其实事情并没有看起来那么难。3)先确定菜单，在确定菜单的时候要考虑客人的喜好和晚宴的主题。〔如果晚宴有一个主题的话〕YOURSITEHERE4)确定餐桌的布置形式，晚宴的主题，使用的瓷器和餐具以及桌面的花束和其他的桌面装饰物。在去购物之前就要把这些定好，免得还要重新再去一次。5)当你准备欢送晚宴的时候，尽可能在早上的时候就把餐桌布置好。不要一直等到黄昏的时候才做这件事情，尽早布置餐桌使我们有足够的时间去检查存在的问题并及时改进。YOURSITEHERE1.ReceptionEtiquette

Readthefollowingpassageandtrytogetsomeknowledgeaboutreceptionetiquette.Howshouldyouputyournapkin?

You'dbetternotleavethenapkinonthetable.Putinonyourlapwhereit'ssupposedtoprotectyourclothesfromspilledfoodorusedtowipeyourhandsormouthwhennecessary.

Canwedrinksoupoutofabowl?Andhow?Don'tdrinksoupoutofabowl.Useaspoon

Whatshouldweset,chopsticksorknifeandforkwhenwetreatourwesternguestsdinner?Thebestwayistosetthetablewithchopsticksaswellasknives,forksandspoons.

ExtendedTasksYOURSITEHERE规那么：女士优先；恭敬主宾；以右为尊；距离定位；面门为上；交叉排列〔熟人、恋人、性别等〕西餐的座次YOURSITEHERE2.ExtendedReadingHowtoUse“Mr.〞,“Mrs.〞,“Miss〞and“MS〞toaddressAmericans1)C2)D3)D4)B5)BTheWayAmericansGreet1.Theybelievesuchaninformalgreetingoftenimpliesacloseandfriendlyrelationship.2.Theyfindthesetermstooformal.Theypreferfirstnamestoformaltitlesinmostcases.3.Theyonlywanttoshowfriendliness.4.Inthiswaytheycangetbetteracquaintedwithyouandhaveatopicforbeginningconversationwithyou.YOURSITEHEREExtendedReadingThedifferencesbetweenChineseandWesternEatingHabits1.PeopleusechopsticksonChinesedinnertablewhilepeopleuseknivesandforksonWesterntabledinner.2.T