持续改进实施第10次课：BSBMGT403A讲解

持续改进实施ImplementContinousImprovement侯松作者精品PPT演讲者广东食品药品职业学院健康管理资源库BSBMGT403A

ImplementcontinuousimprovementImplementingcontinuousimprovementsystemsandprocessesImplementingcontinuousimprovementsystemsandprocessesinvolves:ImplementingsystemssoteammemberscanactivelyparticipateCommunicatingcontinuousimprovementprocessesandobtainingfeedbackEnsuringeffectivementoringandcoachingContinuousimprovement:IsaphilosophyandanapproachtobusinessmanagementEncouragesteamsandindividualstoreflectontheirworkpracticestoidentifyareasforimprovementSupportsemployeestoworktotheirfullpotentialEncouragesemployeestomakedecisions,takeresponsibilityandusetheirinitiativeKaizen:KAImeansalter,renew,renew,reformorcorrectZENmeansgoodThefundamentalsofKaizen:ImprovementsareimplementedacrosstheentireorganisationImprovementusingknowledge,notmoneyIdentificationandeliminationofwasteAllemployeesareinvolvedintheimprovementprocessImprovementsaremadestepbystepTheimprovementprogressisneverending(continuous)Thebenefitsofacontinuousimprovementprocessinclude:ProductsandservicesarereflectiveofclientneedsOrganisationalpersonnellearntoanticipate,planandmanagenewchallengesThroughmotivationandencouragementpersonneldevelopasenseofownershipandvalueandthereforeimprovetheirworkpracticesPersonnelfeelpartofateamastheircontributionsarevaluedandtheirinputisrelevantPersonnellearntoidentifyandrespondeffectivelytoinefficientpracticesandthereforebecomemoreefficientTheroleofthefrontlinemanageristo:EncouragetheteamtolookforwaystoimproveanactivityorprocedurePlantoimplementthechangeReviewandmonitorchangesImplementchangestoimproveperformanceContinuousimprovementsystemscanbeeither:Formal–anorganisation-wideQAsystemthatisexternallyauditedInformal–aprocesswherebyemployeescontributeideasviaasuggestionbox.Organisationalcontinuousimprovementsystemsandprocessescaninclude:organisationalproceduresandpoliciesweb-basedcommunicationdevicesforumsmeetingsnewslettersreportssuggestionboxes.Thekeypointsoforganisationalproceduresandpoliciesare:ThattheyarekeptcurrentThattheyarerelevantTheyaredirectedtotheorganisationalgoalsandobjectivesTheyarefullyexplainedThatthereisinputfromallpersonnelintheirdevelopmentThekeypointsfortheuseofweb-basedcommunicationsdevicesare:TheyareeasilyaccessibleandusableTheyshouldn’tbetheonlyformofcommunicationTheyareeffectivewhenstakeholdersareindistantlocationsItisimperativethattheyarekeptcurrentThekeypointsfortheuseofforumsare:AttendeesshouldbewellversedonthereasonsandthedirectionoftheforumAttendeesshouldreceiveaprogramoftheissuespriortocommencementIssuesraisedshouldbedocumentedAllissuesshouldbefollowedupuponTheforumshouldbekepttotheissuesadvertisedWhenrunningameetingthefollowingkeypointsshouldbeadheredto:IdentifywhetherthemeetingshouldbeformalorinformalTopreventpoortimemanagementthemeetingshouldidentifymorethanonegoaloroutcomeKeepthemeetingsinterestingAttendeesshouldreceiveanagendabeforethemeetingsotheycanbewellpreparedandbeabletogiveinputDocumentthemeetingbykeepingminutesornotesFollowupontheoutcomesandactionsofthemeetingWhenusinganewslettertopromotecontinuousimprovementkeypointstorememberare:ThatthepresentationofthedocumentationisreflectiveofthenatureofthecontentGatherinputfromstaffEnsurethecopiesarereceivedbyallpersonnelandstakeholdersUseamixtureofcontenttomakeitreadableandinterestingProducethemregularlyKeypointstorememberwhenusingareportare:Ensurethatthereportisappropriateforit’saudiencesetthereportoutclearlyKeepthereportclearandconciseIdentifytheobjectivefortheorganisation,teamsandindividualsThekeypointstorememberwiththeuseofsuggestionboxesare:Personnelknowthattheydon’thavetoidentifythemselvesAlltypesofideasshouldbeencouragedTheboxisclearedandcheckedregularlyTheissuesarediscussedwiththerelevantteam/sSuggestionsarefollowedupReasonswhypeopledon’tliketoprovidefeedbackinclude:Theyfeeltheyarenotcompetentiftheycan’thandlethesituationthemselvesThedynamicsofthegroupcandiscouragefeedbackPeoplehavehadnegativeexperienceswithmanagersorteams.PeoplefeelthatothersaretoobusyThephysicalenvironmentcandiscouragefeedback,forexampleitisdifficulttospeakinprivateForfeedbacktobeeffectiveitisnecessaryforittoworkbothways.Strategiesforachievingthisinclude:AppreciatingthefeedbackbythankingthepersonandidentifyingtothemwhytherefeedbackisusefulDemonstratinghowthefeedbackhasaffectedoperationsSharingideasandacknowledgingthosewhogeneratetheideasGivingconstructivecriticismandpraiseAskingforinputListeningtoothersandfollowingthroughwithactionsWhenactionshavebeendecideduponpersonnelneedto:knowwhytheactionisbeingimplementedwhyaspecificprocesshasbeenchosenwhattheirroleisandtheexpectationsonthemknowanactionplanonhowtheycanprovidefeedbacktothechangeknowthatthefeedbackwillbeusedandbywhom.Keypointsforeffectivefeedback:BuildfeedbackintothejobProvidefeedbackonactualeventsDescribe,don’tjudgeRefertospecificbehavioursAskquestionsratherthanmakestatementsSelectkeyissuesandrestrictyourselftothemFocusProvidepositivefeedbackMonitoringandreviewingperformanceMonitoringandreviewingperformanceinvolves:UsingsystemsandtechnologytomonitorandreviewprogressImprovingcustomerservicethroughcontinuousimprovementFormulatingandcommunicatingrecommendationsforadjustmentsTheresponsibilitiesoffrontlinemanagersinclude:CollectinginformationonperformanceAnalysingtheinformationIdentifyingareasforimprovementExaminingwhatisthecauseoftheproblemDetermininganactionforrectificationReviewingactionstakenInformationthatmanagerscanusetomonitorandreviewcontinuousimprovementsystemsinclude:ReportsandcomputergenerateddataFormalandinformalreviewofsurveysandstakeholdersfeedbackRegulardiscussionswithpersonnelIndustrysurveysandreportsExternalinformationExamplesoftoolsinclude:processesthatfacilitateinformationgathering,analysisandreportingreportsandotherdatarecordsofpastexperienceandsituationsthatcanbeanalysedandusedtoimproveperformance.Measurementsofperformancefallintooneormoreofthefollowingcategories:ProfitabilityProductivityCostProcessqualityWorkforceCustomerMarketplaceCommunityTypicalsystemsdatathatcanbeusedtoindicateprofitabilityinclude:budgetinformationthatshowsanticipatedcostsandincomeversusactualresultssalesfiguresthatshowsalesovertime(yeartodate)oroveratimeperiod(monthlysales,weeklysales)expensereportsannual,half-yearandquarterlyreports.Typesofwasteinclude:defectsoverproductionwaitingtimetransporttimeprocessingwasteexcessinventoryexcessmotion.Tipsforusingcomputersystems:Talktoothermanagers.Findoutwhatinformationtheyfinduseful,howtheyobtainitandwhytheybelieveithelpsthem.Learnmoreaboutthecomputersystemsandothertechnologyusedinyourorganisation.AgoodplacetostartistotalktothepeoplewhomanageIT.Askfororcompilealistofreportsthatareavailableforyoutoreceive.Findoutwhetherthecomputersystemscanproducereportswhereyoucandecideonthecontentandmodifythewayinformationisreportedtosuityourneeds.Ifyouworkwithteammemberswhoarenotallpresentatonesiteatonetime,sourcetoolsthathelpyoutocommunicatewiththem.Findouthowtousethesetoolsmosteffectively.Youcanidentifyopportunitiesforimprovementby:reflectingcollecting,analysingandcomparingdataidentifyinginadequateperformancecomparingagainstabestpracticemodelbenchmarkingestablishingqualitysystems.ProvidingopportunitiesforfurtherimprovementProvidingopportunitiesforfurtherimprovementinvolves:InformingtheteamofimprovementsDocumentingwor