客户收到货后跟进范文

客户收到货后跟进范文表示据你所知货物已经到港，关心一下目的港清关有无问题。如果日后还有需要你帮助的地方可以联系你之类的这样既表示你很负责的追踪这个case，给客户一个负责任的印象，另外也暗示他以后有需要这个产品再找你第一：各种订单情况回复一：未付款询盘回复：这一环节是一个卖家第一次接触买家，有几个注意事项和大家分享一下：第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面请看举例：DearTracey,wehavegotyourorderof.....Thebagyouorderisoneofthebestsellingproductsfrommystoreanditismadeofhighqualityleather.Buttheorderseemsunpaid.Ifthere’sanythingIcanhelpwiththepriceorsizeetc.Pleasefeelfreetocontactme.Whenthepaymentisfinish,Icanstockuptheitemandgetitreadyforshipping.ThanksBestRegardsCindy二：已付款订单的回复：主要内容包括确认产品的颜色、规格、尺码等等具体事宜，表现卖家的专业性。请看举例：DearDavid,Iamverygladtohearfromyou.Thebiggestsizewehaveis39.Andthisshoesislittlebiggerinsize.SoIthink39willfit.Ifyouhaveanyotherquestions,Pleasefeelfreeletmeknow.Thankswaitinghearfromyousoon.BestRegardsCindy三：发货后的回复从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态。一是表现自己商业城信度；二是及时的沟通能让买家不再急切询问。请看举例：1.DearDavid，TheitemyouorderisalreadyshippedandthetrackingnumberisEA935185185CNThemailstatusisasfollows:2007113021:43:12SHANGHAIDispatchfromSortingCenterThisisthestatusofyourorder.Youwillgetitsoon.Thanksforyoursupportandunderstanding.2.UNITEDSTATESOFAMERICAUSSFOAHandedovertoCustomsthisisthestatusshowingonEMS.Haveyoualreadygettheitems?Ifyouhavegottheitems,pleaseletmeknow.ThanksUNITEDSTATESOFAMERICA91316DeliveryDearalejandro,Iamveryhappytoseethatyouhavereceivedtheitems.Thanksforyoursupport.Ihopeyousatisfywiththeitemandlookingforwardtodomorebusinessinthefuturewithyou.ThanksBestRegardscindy四：货物收到后的询问DearCindy,IreceivedthebootsbutIcantsellthembecausetheGucciboxwasrippedupifyoucantsecurethepackagesbetterthanthatthenyouwillnotbehearingfrommeagain！Dearfriend,Iamverysorrytohearthat.Thedamagemusthappenedduringtransportation.Iusuallymakesureeverythingisingoodconditionbeforeshippingproductsout.Imakesuregivingyoumorediscountstomakeupwhenyoubuyfrommenexttime.Thanksforyourunderstanding.BestRegardscindy五：提醒买家给自己留评价,这是在交易结束后很重要的一环节Hithere,Thanksforyourcontinuoussupporttoourstore,andweareimprovingourselvesfromservice,quality,sourcingandsoon.itwouldbeappreciatedifyoucanleaveusapositivefeedback,it'sagreatencouragementtous，ifthere'sanythingIcanhelpwith,don'thesitatetotellme.BestwishesCindy第二：买家常见问题回答：一：推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。Hithere,AsChristmasiscoming,wefoundhairstraightenedhasalargepotentialmarket.ManycustomersboughtthemforresaleoneBayorintheirretailstorebecauseit'sahighprofitmarginproduct.wehaveawiderangeofGHDmk4STRAIGHTERproductsonsellaswell.Pleaseclickthefollowinglinktocheckthemout.Ifyouhavemorethan10piecesinoneorderwecanhelpugetawholesaleprice.Thanks.RegardsCindy二：货物断货，货物偶尔的断货只要认真解释一下，买家一般能够理解，最好的办法是告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。Hithere,Wearereallysorrythatthebagyouorderisoutofstockatthemoment.Iwillcontactthefactorytoseewhentheyaregoingtobeavailableagain.Iwouldliketorecommendyousomeotherprettybagswhichhavethesamestyle.Hopeyoulikethemaswell.Youcanclickonthefollowinglinktocheckthemout.Ifthere’sanythingIcanhelpwith,Pleasefeelfreetocontactus.Thanks.RegardsCindy三：改完价格再次催款,很多情况买家下单后觉得运费过高，不愿意付款希望卖家能够给与折扣，下面的回复可以借鉴一下：Hithere,Wealreadyresetthepriceforyou.Igiveyouanother10%discountontopoftheoriginalshippingprice.Becausethepriceweofferislowerthanthemarketpriceandasyouknowtheshippingcostisreallyhigh,wedonotmakemuchprofitfromthisproduct.Hopeyouarehappywithitandfeelfreetocontactmeifthere’sanythingIalsocanhelp,pleasefeelfreetocantactus.RegardsCindy四：大量订购询问价格,大量订单询盘买家若是赶上采购季节应该是很有诚意的买家，对他们的回复要详尽一些，内容一般包括样品的价格，采购量和相应的价格，这个报价建议是包括运费的，给买家感觉是给他的一个优惠。Hithere,thanksforyourinquiry,andwereallywanttodomorebusinesswithyou,andIthinkitisthebestwaytoplaceansampleorderwhichis45usdshippingincluded,If100piecesinoneorder,wecanofferyouthebulkpricewhichis39.5usd/piece.Iamlookingforwardtoyourreply.RegardsCindy五：海关问题，某些国家海关由于定期的严格检查或者罢工等问题造成邮件延误，建议及时和买家通知，及时的沟通让买家感觉你是一直在跟踪货物的状态，以免置之不理造成误会Hithere,AccordingtothenewsfromEMSinChina,largequantityofmailstoEnglandisblockedbythecustomduetotheinspection.ForthesafetyofthegoodsIsuggesttosendthegoodsafterafewdays.Iamwonderingifthedelaygoingtobeaproblemforyou.Iamlookingforwardtoyourreply.ThanksRegardsCindy六：买家几天后还没有收到货物的询问，需要及时地与快递公司联系察看货物状态。hiRuiz,wedidsendthepackageouton2007-10-16,Ithinktheremustbesomeissueswiththeshippingcompany,andwehavebeencontactingthemtillnow.wecalledthepackagebackandresentthem,thenewtrackingnumberis111814176it'sshippedviaTNT.Iapologizefortheinconveniencesandhopefullyyoucanreceivetheitemssoon.Ifthereareanyquestions,don’thesitatetotellme.七：若你没有STS分数，买家对于你的产品表示怀疑，可以借鉴这个卖家给买家的回复Hidear***,Firstofall,Iamveryhappytoreceiveyourmessage.AlthoughIhavenotmuchscoreontradetang,IhavebeendoingbusinessoneBayformanyyearsandIamquiteconfidentaboutmyproducts.Alsotradetangofferescrowpaymentservicewhichmeansthepaymentwon'tbereleasedtosellertillcustomersatisfywiththeproductandtransaction.Withtheaimofseekinglongtermbusinessparterner,wecherisheverycustomerwedealwith.Pleasefellfreetocontactmeifyouhaveanyquestions.Regards397233747CindyareproducedunderthestandardsoftheTDS.Allourproductsarepackagedwithdrumsmarkedwithourcompany'sname,Abusinesscangoononlywhenboththebuyerandsuppliercanbenefitfromthetrade,aswehavetofacetoomuchunpredictablerisksforalongtermL/C,andconsideringaboutyoursituation,wewishtosuggestL/C40-60daysaspaymenttermstosupportyouatour