饭店管理（双语）智慧树知到期末考试答案2024年

饭店管理（双语）智慧树知到期末考试答案2024年饭店管理（双语）()istheactofgrantingauthoritytoemployeestomakekeydecisionwithintheemployee’sareasofresponsibility.

A:DelegationB:TrainingC:empowerment答案:empowerment()meansanincreaseordecreaseinrackratebasedonthedateswhentheroomisrented

A:SpecialEventRateB:PackageRateC:NegotiatedRateD:SeasonalRate答案:SeasonalRate()referstoapersonorentitythatpurchasetherighttouseabrandnameandbusinessmodelforafixedperiodoftimeandatanagree-uponprice．

A:FranchisorB:FranchiseC:FranchiseeD:Franchiser答案:Franchiser()abilityistheabilitytoperformhotelmanagementspecificaspectsofthejob.

A:administrativeB:technicalC:interpersonalD:conceputal答案:technical()involvesevaluatingapplicantstodeterminethosemorequalifiedforvacantpositions.

A:recruitingB:DelegationC:OrientationD:Selection答案:Selection()abilityistheabilitytocollect,interpretanduseinformationinalogicalway.

A:interpersonalB:conceputalC:technicalD:administrative答案:conceputalRoomattendantssometimesreferredtoas()

A:attendantB:housekeeperC:PAD:housekeeping答案:housekeeperHotelG.Msmustbeabletoutilize4skillstobeeffective,ofwhichskillisthemostimportant．

A:administrativeB:interpersonalC:conceputalD:technical答案:conceputal()isresponsibleforthemanagementandoperationofthehousekeepingdepartment．

A:AMB:ExecutivehousekeeperC:FOMD:housekeeper答案:ExecutivehousekeeperInternalrecruitingincludes().

A:mediaadvertisementB:lanteraltransferC:promotionfromwithinD:jobfairs答案:lanteraltransfer###promotionfromwithinActivitiesoflinemanagersinHRmanagementinclude().

A:undertakingsupervisionactivities,suchasdisciplineB:providingdepartmental-specificorientationC:initiatingongoingtrainingD:makingfinalemployeeselectiondecision答案:makingfinalemployeeselectiondecision;providingdepartmental-specificorientation;undertakingsupervisionactivities,suchasdiscipline;initiatingongoingtrainingThegoalsoforientationprograminclude()

A:toimprovemoraleB:todeveloprealisticexpectationsC:toprovideconsistencyD:toreduceanxiety答案:toreduceanxiety;toimprovemorale;todeveloprealisticexpectations;toprovideconsistencyAdvantagesofteamdecision-makingapproachinclude().

A:TherecanbehighermoralissuesB:MorecreativealternativescanbegeneratedC:Thedecisonwillbeeasiertoimplement.D:Theteammoresupportiveoffinaldecision.答案:Morecreativealternativescanbegenerated;Theteammoresupportiveoffinaldecision.;Therecanbehighermoralissues;Thedecisonwillbeeasiertoimplement.Benefitsofdelegationinclude().

A:ItimprovescontrolB:ItisaneffectiveprocesstotrainemployeesC:ItallowsmoreworktobeaccomplisheD:Itallowsmanagerstodothemostimportantthingsfirst.答案:Itallowsmanagerstodothemostimportantthingsfirst.;Itisaneffectiveprocesstotrainemployees;Itallowsmoreworktobeaccomplishe;ItimprovescontrolThefunctionsoftrainingincludes().

A:toprovideconsistencyB:toimproveknowledgeC:toimproveskillsD:tomodifyattitude答案:toimproveknowledge###toimproveskills###tomodifyattitudeTransientsalesreferstoroomsandservicessoldprimarilythroughtheeffortsofthefrontofficeanditsstaff．

A:错B:对答案:对Amenitiesarecomplementaryhotelproductsandservicesdesignedtoattractguests.

A:正确B:错误答案:正确Thenameofahotelchainiscalledbrand,whichsometimesisreferedtoasaflag.

A:错B:对答案:对“Ifaguestroomisnotrentedonaspecificdate,therevenueislostforever.”Itmeanshotelproductisperishable．

A:对B:错答案:对DOSMistheshortfordirectorofsalesandmarketing.

A:错误B:正确答案:正确Manyhotelshaveanemployeehandbookthatisprovidedtostaffmembersduringorientation.

A:对B:错答案:对Walk-inreferstoaguestseekingaroomwhoarrivesatthehotelwithoutanadvancereservation.

A:对B:错答案:对Select-servicehotelofferslimitedservicetogueststhatincluderoomsbutonlyverylimitedfoodservice.

A:错B:对答案:对Downsizingmeansreducingthenumberofemployeesand/orlaborhoursforcostcontainmentpurposes.

A:对B:错答案:对ADRreferstothepriceatwhichahotelsellsitsroomswithoutdiscounts．

A:错B:对答案:对Lodgingispartofthetourismindustry

A:错误B:正确答案:正确Hotelsincommercialhotelperiodemphasizedonluxury．

A:错B:对答案:错EuropeanPlanmeansaroomratethatdoesnotincludeguestmeals.

A:对B:错答案:对HotelsinGrandhotelperiodemphasizedoncomfort,convenienceandsafety．

A:对B:错答案:错Eachemployeeshouldreporttoonlyonebossforaspecificactivity．

A:对B:错答案:对Groupdesion-makingisoftentime-consuming.

A:正确B:错误答案:正确Lodgingindustryislaborintensive.

A:正确B:错误答案:正确Upsellingisusedtoincreasethehotel’saveragedailyrate(ADR)

A:错误B:正确答案:正确Programmeddecisionscanbemadeafterconsideringpolicies,procedures,orrules.

A:对B:错答案:对Employeeaccidentratesinthehousekeepingdepartmentaregenerallyamongthehighestinthehotel.

A:对B:错答案:错Nontraditionallodgingalternativescreatedirectcompetitiontotraditionalhotelsinanincreasingnumberoflocations.

A:对B:错答案:对Theimportanceofconceptual,administrative,andtechnicalskillsintop,mid,andlowerlevelmanagementpositionsvaries,buttheneedtouseeffectiveinterpersonalskillsappliestoalmostallmanagementandsupervisorypositions.

A:对B:错答案:对EmployeeHandbookisalsocalledanemployeemanual

A:错误B:正确答案:正确Housekeepingdepartmentbelongstostaffdepartment．

A:错B:对答案:对F&B

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