《商务礼仪》课件-接待外宾礼仪

商务礼仪接待外宾礼仪EtiquetteforMeetingandGreetingForeignClients5Adayinthelifeofeverybusinessismadeupof商人的日常生活总是充满Meetings会议Greetings问候EtiquetteforMeetingandGreetingForeignClientsWhetheryouaremakinginitialcontactwithaclient希望获得良好的开端Makesthefirstencounterandsubsequentonesgosmoothlyandeasily使第1次和以后的碰面都更顺利、更容易wanttogetoffontherightfoot与客户初次接触时EtiquetteforMeetingandGreetingForeignClientsGettingoffonthewrongfootcanmakeforadifficultrecoverySaveyourenergyforlaterandusethesesimplestrategiesforasuccessfulstart为了良好的开始并节省精力，使用一些简单的策略出师不利会很难弥补Thisallowsyoutoengagethepersononanequallevel-eyetoeye你可以和对方在同一水平线上进行眼神接触EtiquetteforMeetingandGreetingForeignClients1.StandupWhenYouMeetSomeone会谈见面时起身迎接Remainingseated坐着不动Youdon'tthinktheotherpersonisimportantenoughtowarranttheeffortittakestostand认为对方不够重要，不需要起身招呼EtiquetteforMeetingandGreetingForeignClientsIfyoufindyourselfinapositionwhereyoucan'tstandup如果你坐在没办法站起来的地方EtiquetteforMeetingandGreetingForeignClientsofferanapologyandanexplanation道歉并解释原因Lookasifyouarepleasedtomeettheotherpersonregardlessofwhatisonyourmind不管在想什么，都要表现出很高兴见到对方的样子Putasmileonyourfaceforthepersonstandingbeforeyou对你面前的人微笑EtiquetteforMeetingandGreetingForeignClients2.Smile微笑Lookingatthepeopleyoumeet注视着和你会谈的人youarefocusedandinterestedinthem你很专注并对他们感兴趣3.MakeEyeContact目光接触Staringoffsomewhereelse盯着别的地方lookingforsomeonemoretoyourlikingtocomealong想找一个更顺眼的人Assoonasyouapproachpeopleyoudon'tknoworareapproachedbythem一旦靠近不认识的人Givemoreinformation提供更多信息EtiquetteforMeetingandGreetingForeignClients4.IntroduceYourselfImmediately立刻自我介绍Hello,I'mSaraJones.IworkforABCCorporation你好，我是莎拉·琼斯我为ABC公司工作5.OfferaFirmHandshake有力地握手Whoputsahandoutfirst谁先伸出手来Confident自信Atease自在Eyecontact目光接触Aproperhandshake合适的握手LastsaboutthreesecondsTakesonlytwoorthreeshakes持续约三秒握两到三次Introducinglessimportantpeopletomoreimportantpeople把职位较低的人介绍给职位较高的人Saythenameofthemoreimportantpersonfirst,andthengivetheotherperson'sname先说出职位较高的人的名字EtiquetteforMeetingandGreetingForeignClients6.LearnHowtoMakeSmoothIntroductions学习如何流畅地进行介绍Besuretoaddsomethingabouteachperson介绍时，给每个人多增添一些介绍信息Theyarebeingintroducedandwillhavesomeinformationwithwhichtostartaconversation互相介绍后，双方会找到他们之间谈论的话题EtiquetteforMeetingandGreetingForeignClientsNoone,notevenyourbossismoreimportantthanyourclients没有人比客户更重要Aclientorthebusinessprospectisalwaysmoreimportantthanthoseinyourcompany客户或业务前景比公司里的事务更重要EtiquetteforMeetingandGreetingForeignClients7.KnowWhotheMoreImportantPersonIs知道谁是更重要的人Itisalltoocommontobethinkingaboutwhatyouaregoingtosaynext通常情况下会思考接下来要说什么EtiquetteforMeetingandGreetingForeignClients8.PayAttentiontoNames注意名字andnotfocusonthepersonyouhavejustmet而不关注对方在说什么Concentrateandrepeatthenameassoonasyouhearit集中注意力，听到名字时进行重复EtiquetteforMeetingandGreetingForeignClientsyoustandabetterchanceofrememberingitlater这样有利于记住它Makethemfeelcomfortableandputthematease让他们感到舒适，让他们放松Usefirstnamesofthepersonswhomyouhavejustmetonlyaftertheygiveyoutheirpermission只有在获得允许之后，才能用名字称呼对方EtiquetteforMeetingandGreetingForeignClients9.UseFirstNames使用“名字”Goal目标Everyreceptionisthebeginningofthebusiness每一次接待都是业务的开始TheBasicsinReceivingForeignGuests接待外宾的基本原则givetheguestsagoodfirstimpression给客人良好的第一印象EtiquetteforMeetingandGreetingForeignClientsAperfectreceptionprocess一个完美的接待流程Receivingguestsorvisitorsprovidesagoodchancefor接待客人或访客是一个好的机会去betteringunderstandingandbuildinggoodrelations增进了解和建立良好关系EtiquetteforMeetingandGreetingForeignClientsTerminateyourtelephoneconversationimmediatelywhenyourappointmentarrives约好的时间到时，立即停止电话交谈Acceptonlyemergencycallsandconcentrateonthevisitors只接紧急电话，专注于访客EtiquetteforMeetingandGreetingForeignClients1.BePunctual守时Whenshakinghands,beabitstrongbutnottootight握手时要稍微用力，但不要握太紧EtiquetteforMeetingandGreetingForeignClients2.GreetingandMakingIntroductions问候和介绍Please…请…Thanks谢谢Name姓名EtiquetteforMeetingandGreetingForeignClientsGetreadytohelpyourguestswheneverandwherevertheyareintrouble随时随地准备好帮助你的客人Title头衔Professionalaffiliation职业关系Makingintroductions介绍Anintroductionexpressesalevelofrespect自我介绍表达一定程度的尊重reflectshowthepersonmakingtheintroductionviewstheotherperson'sstatus反映自我介绍的人如何看待对方的地位EtiquetteforMeetingandGreetingForeignClientsPersonsoflesserauthorityareintroducedtopersonsofgreaterauthority权力较小的人被介绍给权力较大的人alwaystakesprecedenceoveranyone始终优先于任何人EtiquetteforMeetingandGreetingForeignClientsAclient客户Lettheguestwalkonyourright让客人走在你的右边Openthedoorforhimorher为他或她开门Lettheguestgothroughthedoorfirst让客人先进门EtiquetteforMeetingandGreetingForeignClients3.GuideGueststotheReceptionRoom引导客人到接待室Whentheyarrive,makesuredocumentsareready当他们到达时，确保文件已经准备好Arrangecomfortableplaceforyourvisitorstositin为访客安排舒适的地方Getsufficientchairsreadyforgroupvisitors为团体访客准备足够的椅子Directthevisitortothecoffeeroom指导来访者到咖啡室Coffee咖啡Tea茶Theage年龄Salary薪水EtiquetteforMeetingandGreetingForeignClients4.MindYourPersonalBehaviors注意个人行为OffensiveOtherprivatematters其他私事无礼的You’renotsupposedtosmokeunlessyouarepermitted除非得到许可，否则不允许吸烟Conveywhatyouthinkbythetoneofyourvoice用语气表达想法Besidessmiling,modulateyourvoice不但要微笑，还要调整你的声音Dresscleanandtidy衣着干净整洁EtiquetteforMeetingandGreetingForeignClients5.DressCode着装要求Formalbusinessoccasion正式商务场合Blacksuit黑色西装Bluesuit蓝色西装Beawareofyourvisitors'background了解访客的背景preparetomeetthemassoonastheyarrive到达后尽快与他们见面EtiquetteforMeetingandGreetingForeignClients6.Hostingaforeigndelegation接待外国代表团Makesureyouunderstandyourvisitors’objectivesandt