《外贸英语函电》模块六 订单处理

外贸英语函电EnglishCorrespondenceforInternationalTradeModule6

DealingwithOrders模块6订单处理LearningObjectives01Befamiliarwiththetypicalexpressionsandsentencespatternsusedinorder-relatedcorrespondence.02BeabletowriteEnglishemails/messagesrelatedtoprocessingordersandsendingsamples.Task1RespondingtoOrdersTask2PreparingPre-productionSamplesTask3CommunicationLaboratory目录Situation:

You'reasalesperson.NowyoureceiveanorderfromaSouth-Americancompany.LeadinQuestions:1.Whatareyousupposedtodoafterreceivinganorder?2.Whatinformationshallbeincludedwhenconfirmingordeclininganorder?3.Whatpreparationsshallyoumakebeforemassproduction?01

Responding

toOrders

Task1子目录Guidelines1Samples2CorePhrasesandSentencePatterns

3BACKGuidelinesWhatisanorder?Anorderisarequestforthesupplyofaspecificquantityofgoods.Itusuallyincludesthearticlenumber,description&specification,quantity,unitprice,totalamount,termsofpayment,packing,shippingmarks,timeofdelivery,portofloading,portofdestinationetc.Opening:appreciationforquotationorofferandshowyourintentionofplacinganorder.Body:description&specificationquantitypricetermspackingandmarkingtermsofshipmenttermsofpaymentinsuranceClosing:Desiredactionorexpectations.MainpartsofanOrderLetterPurchaseOrderSampleSalesConfirmationSampleRespondingtoOrdersBeforerespondingtoanorder,itissuggestedthatthesellerscrutinize(仔细检查)alltheinformationintheorder,suchasthedescriptionofgoods,specifications,quantity,unitprice,packing,timeofshipment,paymentterms,etc.,toensurefulfillmentoftheorderafterward.1.Compass

（1）Scrutinizeallitemsintheorderbeforeconfirming

（2）Asalesconfirmation/contractcanprotectthesellerbetter2.WritingStructure（1）AcceptanOrder1)

thankthecustomerfortheorder2)

reviewthecontentsoftheorder3)

giveadditionaldetails2.WritingStructure

（2）DeclineanOrder1)Extendyourgratefulnessfortheorder.2)Provideareasonforwhywearenotabletodeliverhisorherrequestortheinformationheorsheisasking.Maketheexplanationshortyetunderstandable.3)Endtheletterpositively.2.WritingStructure

（3）Declineanorderbutprovideasubstituteitem1)Expressgratitudetotheclientforplacingtheorder.2)Ifpossible,provideanexplanationonwhyyoucannotattendtherequestororder.Writeitusingthepassivevoice,ifneeded,sothereisnoonetobeblamed.Shortlypointoutthattheitemheorsheorderedisnotavailable.3)Introducethesubstituteitempleasantly,showthesimilarityoffeaturesithastotheoriginalitemorderedsuchaslowerprices,thespeedofdeliveryandothers.4)Providethereaderamoresimplewayonhowtoorderthesubstituteitem.Endtheletterpositively.SamplesSample1placeanorderSubject:OrderforUSBrechargeableLEDflashlightsDearMr.Zhang,Thankyouforyouremailreplyingtoourcounter-offeronUSBrechargeableLEDflashlights.EUR2.13/pcisworkableforus.AttachedisourPurchaseOrderNo.HFS1263.WewillopenanirrevocablesightL/Cinyourfavorthroughourbankerforthetotalvalueof$128,000asstatedinthisorder.Kindlyadviseusoftheshippingdateatleast10daysinadvanceafterreceiptofourL/C.Welookforwardtoyourconfirmationofourorder.BestregardsBillBushCoreVocabularyinone’sfavor以某方为受益人irrevocablesightL/C不可撤销即期信用证Sample2acceptanorder(replytoSample1)Subject:OrderHSF1263DearMr.Bush,ThankyouforyourorderNo.HSF1263.Wearepleasedtoconfirmthatwesellyou1000piecesofUSBrechargeableLEDflashlightsCIFNewYorkwithshipmentinJune2020.AttachedpleasefindourSalesContractNo.GJ6283inPDF.Kindlycountersignandreturnonecopytousforourfile.UponreceiptofyourrelevantL/C,wewillarrangeshipmentandadviseyoushippingdateASAP.Yoursfaithfully,HenryZhang出口商在收到进口商的订单后，一般会自己制作销售确认书，给对方签署后留底，以方便把自己的常用的包装、索赔、仲裁等条款放在销售确认书里面，更好地保护自身利益。CoreVocabularycountersignv.会签（文件）relevantadj.相关的forone’sfile供某一方存档Sample3placeanorderSubject:NewOrderforMountainBikesDearMs.Wang,We’dliketoorderfromyou3000setsofmountainbikeswithdetailsasbelow:QuantityModelNo.UnitPrice(FOBGuangzhou)ShipmentDate1000sets76812US$126/SetBeforeOct1st20201000sets76826US$136/SetBeforeOct1st,20201000sets76832US$145/SetBeforeOct1st,2020Paymentisby100%T/T15daysbeforeshipment.Sample3placeanorder----Weunderstandsuchproductsareinstock,thusyourpromptshipmentisexpected.Ourordersheetisattachedtothisemailforyourconfirmation.Ifthisorderprovessatisfactory,substantialorderswillfollow.Yourpromptresponseisawaited.Yourstruly,JackWhiteCoreVocabularyreferto参考；涉及；指的是instock有存货；现有ordersheet订单forone’sconfirmation供某方确认substantialadj.大量的Sample4acceptanorder(replytoSample3)

Subject:NewOrderforMountainBikesDearMr.White,Thankyouforyourorderofmountainbikes.Wearepleasedtoacceptyourorderexceptforthemodel76832,whichisverypopularinthemarketandoutofstockowingtoheavydemandatpresent.Wedeeplyregretthatwecannotmeetyourdemandforthisitematpresent.Onceitisavailable,wewilladviseyouwithoutanydelay.AttachedisthePIforyourconfirmation.Wewouldappreciateyourfavorableresponse.

BestRegardsMeiWangCoreVocabularyexceptfor除了…以外outofstock已脱销amendedadj.修正的owingto由于；因为…heavydemand大量需求Sample5declineanorderSubject:RefusalofOrderNo.KV31/04DearSirs,WethankyouforyourorderNo:KV31/20datedMarch1,2020,for1,000packetsofAppleJuice.

Toourregret,thesizeofyourorderisfarbelowourrequiredminimumof3,000packets.Ourapplejuiceisofsuperiorquality,andwehaveconfidencethatitwillsellfastinyourmarket.Ifyouwillincreaseyourorderto3,000packets,wewillbedelightedtoprocessitimmediatelyandshipitasrequired.Lookingforwardtoyourfavorablereply.Yoursfaithfully,DonaldRafique(Mr.)CoreVocabularypacketn.（商品的）小包装纸袋；小硬纸板盒Sample6declineanorderbutprovideasubstituteitemSubject:OrderforSuperPulsingBlenders

DearMr.PaulCarson,ThankyouforyourorderforSuperPulsingBlenders.TheSuperPulsingBlenderhasbeenoneofourtopsellersforthepastfiveyears-customerslovethestabilityofthemachine,itsattractivedesign,anditsmulti-functions.

Nowafterfiveyears,theSuperPulsingBlenderIIhasbeenreleased-withnumerousblendingimprovementsincludingajuicingattachment,effectivelygivingyoutwomachinesinone!TheSuperPulsingBlenderIIhasbeensowellreceivedthattheSuperPulsingBlender,whichyouordered,hasbeendiscontinuedandisnolongeravailable.Sample6declineanorderbutprovideasubstituteitemWeapologizeforthisinconveniencebutcanassureyouthatallcustomerswhohavespenttheadditional$5.00andpurchasedtheSuperPulsingBlenderIIhavebeenmorethanhappywiththeirdecision.Italsocomeswithourstandardsatisfactionguaranteeandatwo-yearwarrantyonserviceandparts.

WewillprocessyourorderimmediatelyafteryouconfirmtopurchasetheSuperPulsingBlenderII.Yourbusinessisimportanttous,andwehopetohearfromyousoon.Sincerely,XuJialin(Miss)CoreVocabularystabilityn.稳定性 juicen.果汁；菜汁v.榨出（水果或蔬菜的）汁液；榨汁attachmentn.(机器的）附件；附加装置discontinuev.（使）终止；中断；中止ExtendedvocabularySuperPulsingBlender超级脉冲搅拌机Core

PhrasesandSentencePatterns例句1.Placingorders

Wearepleasedtoplaceanorderwithyoufor1000setsofElectricToothbrush

.Pleasesupplythecorrespondinggoodsasperourorderno.326attached.例句2.AcceptingordersWe’repleasedtoacceptyourOrderNo.8926.ThankyouforyourOrderNo.236,andwe’repleasedtoconfirmthatwewillsellyouthefollowingitems.ReferringtothegoodsorderedunderyourOrderNo.322,wehavedecidedtoacceptyourorderatthesamepriceaslastquarter.例句3.DecliningordersWeregretthatwecannotacceptyourorderowingtoheavycommitments.Weregretourinabilitytoacceptyourorderbecauseofheavybookings.Duetoheavydemand,wearenotinapositiontoacceptordersrequiringshipmentinJuly.WeregrettosaythatthesmartwatchTEX1youorderedhasbeendiscontinuedandisnolongeravailable.We’dliketorecommendyoutheimprovedmodelTEX2.02Task2PreparingPre-productionSamples

子目录Guidelines1Samples2CorePhrasesandSentencePatterns3

Pre-productionSamplesThe

Pre-ProductionSample(PPS)

orPre-Proisasampleoftheproductsthatoccurbeforemanufacturingstarts,whichhelpsbuyerslookoverthedesignoranyothermanufacturingprocessesthatneedtobeconfirmedbeforelarge-scaleproductionbegins.

GuidelinesGuideline1.Preparethepre-productionsamplesasperrequirementsofcontract/customers2.RevisethesampleinaccordancewiththefeedbackofthecustomerSamples

Subject:PPSampleunderS/C2020Jun30DearMr.Zhang,WithregardtotheSalesConfirmationNo.2020Jun30,wewouldlikeyoutosendusapre-productionsampleofBackpacksforWomen

Art.No.S5261beforemassproduction.Kindlyarrangetosendthefollowingspecificationstoouraddressbelow:Color:ElephantSkinPatternGray,OilWaxBrightBrown,LivingCoralOuraddress:MapleLeafGiftsInc.,No.206GlenScarlettRoad,Toronto,CanadaM6N1P5.Astheshipmentdateispressing,yourpromptresponsewillbeappreciated.Bestregards,BillSample1

giveinstructionaboutpre-productionsamplearrangement有些行业，例如服装、玩具、箱包等，签订合同后，在出口企业大规模生产之前，进口商会要求出口商先制作少量样品来看看质量是否符合要求，这些样品就是生产前样本、产前样（pre-productionsample，或简称Pre-Pro）CoreVocabularypre-productionsample,又称pre-prosample或PPsample，生产前样本；产前样 backpackn.双肩背包，背包；远足用的背包massproduction大量生产 specificationn.规格；说明书；详述pressingadj.紧迫的；迫切的ElephantSkinPatternGray大象皮纹灰色LivingCoral珊瑚红 OilWaxBrightBrown油蜡亮棕色ExtendedvocabularySubject:Pre-proSampleunderS/C2020Jun30DearMr.Bush,Inresponsetoyourmailconcerningthepre-productionsampleunderS/C2020Jun30,pleasebeadvisedthatsamplesofBackpacksforWomenArt.No.S5261hasbeensenttoyoubyDHLtoday,andtheTrackingNo.isDS2382628.Kindlyadviseusofyourcommentuponreceiptofthem.Welookforwardtoyourearlyfeedback.Bestregards,HenrySample2replytoSample1

CoreVocabularyconcerningprep.关于；就…而言trackingno.查询号例句YoursamplehasbeensentoutthismorningbyFedEx.ThetrackingNo.isXXX.Trackyourshipmenthere:.Normallyitcanreachyouwithin6workingdays.JustcheckedDHL,ithasbeenreceivedbyTomdated17thofNovof2019.Followupaftersendingasample例句MayIknowifyouhavegotit?Ifyes,isitOK?Justtofollowuponthesamplewesenttwoweeksago,haveyoureceivedoursamples?Doyoufindthemsatisfactory?Wewouldappreciateyourcommentatyourearliestconvenience.Welookforwardtoyourearlyfeedback.Tips

业务点津03当必须拒绝客户订单时，要向客户表达遗憾之情，以让对方谅解不能接受订单的原因，维护双方的贸易关系。这里要用regret一词，例如：Weregrettoadvisethatweareunabletoaccepttheorderforthetimebeingowingtoheavydemands.Wewillinformyouwheneverafreshsupplybecomesavailable.WeregrettoinformyouthatweareunabletosupplyyouwiththegoodswithinthetimespecifiedbecauseourstockofappleJuicehasbeenexhaustedandthereplenishmentofstockwilltakeatleastone(1)monthtime.“regret”的意思是：对某一行为或损失感到难过，表达的是一种“遗憾”和“惋惜”，并不一定代表自己这一方有过失。

若遭遇对方的投诉或索赔时，调查发现确实是我方过失，此时承认自己的过失，请求对方谅解时，用sorry或apologize（程度由轻到重）：Wearesorryforthetroublecausedyoubytheerror.(对由此错误带给贵方的麻烦，我们非常抱歉。)We

apologize

forourmistakesandanyinconveniencecausedduringtherepairs.

(对错误以及修理带来的不便道歉。)04CommunicationLaboratory

业务训练I.VocabularyFillineachofthefollowingblankswithaproperword/wordsgiveninthebox.1.Weregretourinabilitytoacceptyourorder__________heavybookings.2.WenowemailyouourpurchaseorderNo.BUS1683asper_________file3.PleasefindourSalesContractNo.FL9762inPDF.Kindly____________andreturnonecopytousforourfile.4.Wewillprepareapre-productionsampleofBackpacksforWomenArt.No.GL6328before____________production.5.SamplesofsmartwatchArt.No.WS2168havebeensenttoyoubyFedExtoday,andthe__________No.isFE25428.6.Asamplehasbeensenttoyou.Hopetogetyour_____________soon.attachedcountersignmassconfirmationowingtotrackingowingtoattachedcountersignmasstrackingconfirmationII.

Translations(fromChinesetoEnglish):

我们很高兴的通知贵方，我们接受你们号码为S3682的订单。2．附件是我们GL89236号销售合同的PDF档，请会签并寄回一份给我方存档。3．很抱歉，由于需求量大，我们不能接受7月装运的订单。4．请知悉，扫地机器人（robotcleaner）的样品今天已经通过Ups寄给你了，单号是是UP112628。5．对于半个月前寄给贵方的样品，贵方如能尽早给予评论，我们将不胜感激。6．我方己对样品进行以下修改并己重新发送样品，请贵方确认。WearepleasedtoinformyouthatweacceptyourorderNo.S3682.PleasefindattachedPDFfileofoursalescontractNo.GL89236.Pleasecountersignandreturnacopytousforourfile.WeregretthatweareunabletoacceptorderwithJulyshipmentduetoheavydemand.PleasebeadvisedthatthesampleofourrobotcleanerhasbeensenttoyoutodaybyUPS,andthetrackingNo.isUP112628.Wewouldappreciateyourearl