客舱播音艺术 课件 Task 2 Notice of Flight Cancellation

Task2

Notice

ofFlightCancellation

演讲者：Guestsfirst,servicefirst

宾客至上，服务第一PartILeading-in0102PartIII

Let’sread03

PartIVWordsandexpressions04目录05PartIIBackgroundinformationPartVReadingtips06PartVIPracticalpracticePartIleading-inDialogue：A:I’mhereforflight513toNewYorkbutIthoughtIheardthepagingsystemannouncethatitiscanceled.Isthattrue?你好。我是要乘坐去纽约的513次航班的乘客。我听见广播说航班条取消。是吗？B:I’mterriblysorry,sir,butI’mafraiditistrue.Thatflighthasbeencanceled.Wouldyouliketotrytobooktomrrow’sflight?十分抱歉，先生，航班是取消了。您想预定明天的票吗？Question:DoyouknowhowtoannounceanoticeofFlightCancellation?PartIIBackgroundInformation航班取消：由于机务维护、航班调配、商务、机组等原因，造成航班延误或取消，航空公司将向旅客提供航班动态信息、安排餐食或住宿等服务。由于天气、突发事件、空中交通管制、安检以及旅客等非承运人原因，造成航班延误或取消，机场方面可向旅客提供航班动态信息，协助旅客安排餐食和住宿，费用由旅客自理。PartIIILet’sread1.LadiesandGentlemen,mayIhaveyourattentionplease:WeregrettoannouncethatflightCA5128fromGuiyanghasbeencanceleddueto1)thepoorweatherconditionatourairport;2)thepoorweatherconditionovertheairroute;3)thepoorweatherconditionatGuiyangairport;4)aircraftreallocation;5)themaintenanceoftheaircraft;6)theaircraftmaintenanceatGuiyangairport;7)airtrafficcongestion;8)theclose-downofGuiyangairport;9)communicationtrouble.[Thisflighthasbeenrescheduledtotomorrowat13:40]Thankyou.PartIIILet’sread迎接旅客的各位请注意：我们抱歉地通知，由贵阳飞来本站的(中原航空)NB5128次航班由于1)本场天气不够飞行标准;2)航路天气不够飞行标准;3)贵阳天气不够飞行标准；4)飞机调配原因；5)飞机机械原因；6)飞机在贵阳机场出现机械故障；7)航行管制原因；8)贵阳机场关闭；9)通信原因

[本航班将改期至明日13时40分到达]已经取消。谢谢！2.PassengersofCA1234forTianjin.Attentionplease.I’msorrytotellyouthatyourflighthasbeencanceledbecauseof__________.Wesincerelyapologizeforthisinconveniencecaused.前往天津的旅客请注意，我们抱歉的通知，您乘坐的CA1234次航班，由于__________原因，本次航班决定取消今日飞行，在此我们深表歉意。1.cancel[ˈkænsl]v.删去，划掉；取消2.reallocation[ˌri:ˌælə'keɪʃn]n.再分配aircraftreallocation飞机调配3.maintain[meɪnˈteɪn]v.保持，维持themaintenanceoftheaircraft飞机机械原因，继续供养maintainahighway保养公路maintainone'sfamily供养家庭maintenancen.保持，维持4.congestion[kənˈdʒestʃən]n.拥挤，堵塞airtrafficcongestionPartIVWordsandExpressionsPartVReadingtip采用正确的广播语速Usethecorrectbroadcastspeed

语速是指朗读时的快慢程度。慢读与快读都有一定标准。慢渎，重在读准词、词组、短语、意群和句子基础上，进而注意语言速度。即慢中求准，慢中求快。因此，慢读的速度应根据自己的实际情况而定；快读，即以每分钟148个音节左右的正常语速朗读，或根据内容上的需要朗读。语速影响听的效果，所以语速不可太快或太慢，否则都达不到“让人听清楚”的目的。读速过快会造成句子重音、意群和节奏方面的错误，还会造成发音不到位、加音、吞音、误读以及移行时的突然中断，影响意思的表达。所以要力求读准，发音清楚、正确。当然，朗读并不是越慢越好。随着熟练程度的提高和朗读技巧的掌握，读速可以逐步加快。朗读应力求流利。正常情况下的客舱广播无论是中文还是英文，注意放慢语速、放缓语气。我们可以将自己的广播进行录音回放，换位思考一下第一次乘坐飞机的旅客能否听清并且有记忆的时间呢？科学表明，理想的播音速度是每分钟240至250个字符，符合人耳对熟悉语言的接受和辨析度。如果在客舱服务中遇到一些很难解释的事情，航空服务人员可以以幽默的形式去化解。这样不仅能缓和气氛，安抚乘客情绪，也能使问题出现转机，有利于问题的顺利解决。PartVIPracticalpractice1.MatchtheexpressionsinColumnAwiththeirChineseequivalentsinColumnB.ColumnAColumnB(1)attentionA由于；应归于(2)reallocationB再分配(3)maintainC取消(4)inconvenienceD航班(5)duetoE道歉(6)apologizeF延误(7)cancelG拥挤(8)congestionH不便(9)flightI保养，维护(10)delayJ注意2.TranslatethefollowingsentencesintoEnglish.(1)感谢您的合作。(2)我们抱歉的通知，您乘坐的航班，由于天气原因，本次航班决定取消今日飞行。(3)对于给各位带来的不便，我们深表歉意。3.TranslatethefollowingsentencesintoChinese.(1)FlightCA1234toShanghaihasbeencanceledbecauseofweatherconditionsatlocalairport.

(2)WeregrettoannouncethatflightCA1234fromGuiyanghasbeencanceledduetoairtrafficcongestion.

(3)Thisflighthasbeenrescheduledtotomorrowat13:40.4.OralEnglishpractice(1)Attentionplease._________(airlines)Flight_____to___________hasbeencanceledbecauseofweatherconditionsatlocalairport.Willpassengerspleasecollectyourhandbaggageandgototherearexitofthislounge.Pleasehaveyourpassportsreadyandproceeddownstairstocounter_______whereinformationaboutbooking,refundandalternativetransportisavailable.(2)Attentionplease._________(airlines)Flight_____to___________willbedelayedbecauseofweatherconditionsat______________Airport.Afurtherannouncementwillbemadenotlaterthan_____(time).Inthemeantime,passengersareinvitedtotakelightrefreshmentswiththecomplimentsoftheairlinesatthebuffetinthislounge.(3)Ladiesandgentlemen,Pleaseremainseatedwhilewearewaitingfor(somepassengers/transitpassengers)togetonboard.Thankyouforyourunderstanding!(4)Ladiesandgentlemen,Asmorefoodwillbesenttotheaircraftfortheoccasion,therewillbeashortdelayforafewminutes.Thankyouforyourunderstanding!(5)Ladiesandgentlemen,Astheloadingdocumentshavenotbeensenttotheaircraft,therewillbeadelayforafewminutes.Thankyouforyourunderstanding!(6)Ladiesandgentlemen,I'msorrytohavetoinformyou