Unit5On the Journey《商务英语实训教程》同步教学

商务英语实训教程Unit5OntheJourneyTrainingObjectives01TrainingPortfolio02TrainingAssessment03目录CONTENTSKeystoExercises04TrainingObjectivesMasterthebasicprocessofboarding；01Learnhowtogothroughcustom;02Knowhowtoaskfordirections;03Bytheendofthisunit,youareexpectedto:Knowhowtotakepublictransportation.04TrainingPortfolioPart1StartingupPart2ListeninginPart3LanguagefocusPart4SpeakingoutPart6Follow-upreadingPart5WritingSection1:TodiscussPart1StartingupDoyouknowtheprecautionsforeachstep?Haveyouexperiencedanybewilderedorawkwardmomentwhenyouwentthroughtheprocedure?Part1Startingup3.Pleasepredictwhatkindofproblemwillhappenineachstep-Gothroughsecurity-Watchanin-flightmovie(Askthestewardessforblanketsanddrinks)

-Collecttheirluggage-GothroughtheCustoms-Takeabusortaxitoahotel-Queueatthecheck-inPart1StartingupSection2:ToreadDirections:Readthefollowingpassageandthenreporttheideathatyouremembertoyourclassmatesandtellwhatimpressesyoumost.15TipsforSurvivingaLongFlightLongflights:Doyoulovethemorhatethem?They’reanecessitytogettothemostfar-flungdestinationsontheplanetandsomepeoplelovethem,whileothersloathethem.Butlongflightsdon’thavetobesomethingtobedreaded–theycanactuallybeenjoyedifyouplanaheadandarmyourselfwiththingsthatwillhelptopassthetimeandhelpyousleep.Herearemytop15tipsforsurvivingalongflight:1.PowerupMakesureyouhaveallyourchargerswithyousothatyoucankeepallyourgadgetspoweredupthroughoutyourflight.Alternatively,bringextrabatteriesoranexternalchargingdeviceincaseyourplanedoesn’thaveelectricaloutlets.Tip:Keepyourchargersorganizedwithaportablecarryingcaselikethisone.2.LoadupyourdevicesBeforeyouboardyourflight,makesurethatyourdevices(tablet,laptop,smartphone,e-reader)areloadedupwithgames,movies,televisionshows,music,booksandtheairline’sappjustincasethat’showtheystreamtheirentertainment.Part1StartingupSection2:Toread3.Packapillow(andablanket)Therearetonsofdifferentpillowsonthemarket.Findoutwhichoneworksforyouandgowithit.IliketheseonesfromPassagePillows.Also,notallairlinesprovideblanketssoyoumightwanttobringyourown…oratleastacozysweater.Fortheladies,mywifeswearsbytheblanketscarf.4.WearcomfortableclothesThetemperatureonaplaneisrarelycomfortableforeveryone.Youmightbefreezing,whilethepersonafewrowsawayfindittoowarm.Youjustneverknowsoit’sbesttobeprepared.Wearcomfortableclothesonalongflightandpacksomelayerssothatyoucanadjustasthetemperaturechangesontheplane.Packsomecozysocks,too,butdon’tgointothebathroominjustyoursockfeet–putyourshoeson!5.SleepingpillsThekeytosurvivingalongflightisbeingabletogetsomeshut-eye.Ipersonallydon’ttakeanykindofpills(includingmelatonin)sinceIwanttobefullyawareincaseofanemergency.ButIknowmanypeoplewhoswearbythem.Usually,thedrugofchoiceisAmbienbutconsultyourdoctorfirstbeforetakinganythingandtestitoutbeforegettingontheplane.Part1StartingupSection2:Toread6.Don’tforgetyoureyemaskEyemaskshelpyoucreateanidealsleepingenvironmentbyblockingoutallthelight.Insteadofusingthecheap,scratchyeyemasksthattheairlinessometimespassoutonlongflights,Ibringmyownfluffyone.Imightlooksillyinitbutitfeelssogoodanddoesthetrick.MineismadebyLewis&Clarkeandis$10onA.7.BringearplugsBringingearplugsisself-explanatoryandisessentialforagoodnight’ssleep.Ifyouforgetthemchancesaretheflightattendantwillhaveanextrapair.8.Noise-cancellationheadphonesandsoftmusicIfthere’sascreamingbabynearyouorpeoplespeakingloudly,earplugsaren’tnecessarilygoingtodothetrick.Inthatcase,poponyournoise-cancellationheadphonesorearbudsandplaysoftmusic,anaudiobookormeditationmusictodrownoutthenoiseandhelpputyoutosleep.9.Packanti-bacterialwipesWeallknowthatplanesaredirtyandgermysominimizeyourriskofpickingupandspreadinggermsbyusinganti-bacterialwipestowipedownyourarmrests,seatbelt,seatbacktray,etc.Asomewhatsanitizedareashouldhelpyourelaxandrestalittlebiteasier,especiallyonalongflight.Part1StartingupSection2:Toread10.BringgamesandsomethingtoreadIfyouareoldschoolandtravelingwithsomeone,bringadeckofcardsoraportablegame.MyfavoritegameisTravelScrabble.ButyoubetterbringtheScrabbleDictionaryforchallengesorusethein-flightWiFiifavailabletochecktheScrabbleDictionaryonline.Ifyou’renotintotechgadgets,travelarmedwithmagazines,newspapersandbooks.Everyoneneedssomethinggoodtoreadtopassthetime.11.Bringsnacks/waterOnalongflight,youwanttobeabletoeatanddrinkaccordingtoyourownschedule,nottheflightcrew’ssopacksomesnacksandbringwater(purchasedorfilled-upintheterminalafteryou’vegonethroughsecurity.)AtsomemajorU.S.airports(ahem,JFK)taxitimecanbeuptoanhourandonceyouareintheair,it’susually40minutesbeforethecrewbringsoutthefoodanddrinks.12.ChooseyourseatwiselyIfyouplantosleepformostoftheflight,thebestseatisusuallynexttoawindowsoyouhavesomethingtoleanagainstandyoudon’thavetoworryaboutyourseatmateswakingyousotheycanusetheloo.Butifyouthinkyou’llbeawake,thengetanaisleseatsoyoucangetupandstretchyourlegseasily.ConsultSeatGorSeatEforyourbestoptions.Part1StartingupSection2:Toread14.BringsleepassistantsBringadevicethatworksforyouliketheFirstClassSleeper,whichprovidesneckandlumbarsupportandcanhelptomakealongflightmorecomfortable.AlsotrytheTravelRestPillow,whichattachestotheseatbackofaplaneandprovidescomfortandsupportforyourheadandneck.Therearetonsofothertravelpillowstochoosefrom–here’sthelinktosomeofthetravelpillowsI’vewrittenabout.15.BeniceLastbutdefinitelynotleast:Benice.You’reallonthislongflighttogethersobepleasanttoeveryone,fromthegateagentstoyourfellowpassengers.Putonasmileandbringthreeboxesofchocolates.Oneforthegateagents,onefortheflightattendantsandoneforyourself!Theflightattendantscanreallymakeorbreakyourflightandthey’llbesuretoappreciatethissimpleacknowledgmentoftheirhardwork.DidImissanything?Doyouagreeordisagreewiththese15tips?Whatdoyoudotosurvivealongflight?(From:/amp/s//15-tips-surviving-long-flight/amp/)Part2ListeninginTask1Listentothefollowingpassageandfillintheblanks.HowtoGoThroughU.S.CustomsBeforegainingentrytotheU.S.,allpassengersmustfirstclear1______________________maintainedbytheUnitedStatesCustomsand2__________________(CBP).Manypeoplefeelalittleintimidatedbythethoughtofthisexperience,butitisreallysimpleandstraightforward.FollowCBP’sinstructionstopassthroughitwithoutissue.Theofficerswill3_________yourpassportandcustomsform,askyousomesimplequestions,thensendyouonyourway.Part1Fillingouta4_____________________1.Packyourpassportandcarryitwithyou.2.Getacustomsformfromstaffontheplaneorboat.3.Filltheformoutwithyourbasic5______________________information.4.Estimatethevalueofalltheitemsyouneedto6____________.5.Writealistofdeclareditemsonthebackoftheform.Part2ListeninginTask1Listentothefollowingpassageandfillintheblanks.Part2GoingThrough7_______________________1.WalktothepassportcontrollineforU.S.orforeigncitizens.2.Giveyourpassportandcustomsformto8________________.3.Answeranyquestionsaboutyourtriptheagentasksyou.4.Provideyour9______________andphotographifyouareavisitor.Part3PassingThroughBaggageandCustoms1.Movetothe10______________________________toretrieveyourluggage.2.Takeyourbagstothecorrectlineincustoms.3.Handtheofficeryourcustomsform.4.Listentotheofficersifyouarechosenfora11________________________.5.Continueyourtriporleavethefacility.(From:/Go-Through-U.S.-Customs)KeysPart2ListeninginTask2ListenandanswerthefollowingquestionsSituation:Joyceistalkingabouthisbaggagewithsomeoneonhisjourneyofbusiness.1.Wheredidthisconversationtakeplace?2.WhatisJoycegoingtodowithhisbaggage?3.Howmanyitemsareallowedtobecarriedonwiththepassage?4.What’stheproblemofJoyce’scameratripod?5.WhomayhelpJoycestorehistripodinasuitablepositiononplane?KeysPart3Languagefocus01Checkluggage1.Iwanttocheckthesethreepieces.2.Arethoseinsidethefreeallowance？3.Howmanycarry-onbagscanIhave?4.Whereisthebaggageclaimarea?5.Mybaggagedidn’tcomeoutofbaggageclaim.Part3Languagefocus02Goonboard1.Isthistherightcountertocheckinmyflight?2.Whichgatedosemyflightleavefrom?3.Theentireoverheadcompartmentseemstobefull.IsthereanywhereelseIcanputmybag?4.CanIusethelavatorynow?5.MayIhaveavegetarianmealinstead?Part3Languagefocus03Gothroughcustom1.WheredoIgotogothroughcustom?2.ShouldIgothroughthegreenline?3.Ionlyneedtodeclareoneortwothings,right?4.Yourpassportandcustomdeclarationform,please.5.Howlongareyouplanningtobehere?6.What’sthepurposeofyourvisit?Part3Languagefocus04Askfordirection1.Excuseme.DoyouknowhowtogettotheShoppingmallfromhere?2.Excuseme.I'mlookingforBankofAmerica.Ithoughtitwasaroundhere.Doyouknowwhereitis?3.Goalongthestreetuntilyoucometothetrafficlights.4.Turnright/leftatthesecondcrossing.(Takethesecondturningontheright/left.)5.Takeanumber46bus,andgetoffatthesquare.Part4SpeakingoutSection1:SampledialoguesDialogue1A:Goodafternoon,Sir.MayIseeyourpassport,please?B:Ofcourse.Hereyouare.A:Whatisthepurposeofyourvisit?Businessorpleasure?B:Business.IhaveanumberofmeetingstogotoA:Isee.HowlongwillyoubestayingintheUS?B:TwoweeksA:Wheredoyouintendtovisitwhileincountry?B:Seattlefirst,thenI'llbeheadingontotheeastcoast.A:DoyouhaveareturntickettoChina?B:Yes.However,I'llbereturningviaJapan-notgoingbacktoChinadirectlyA:Yourpassportandvisaseemtobeinorder.Doyouhaveanythingtodeclare?B:No,Sir.A:Anywhiskeyorcigarettes?B:Nothingatall.I'mjustbringinginpersonaleffects.ShallIopenmybagsnowA:Itwon'tbenecessary.HaveanicestayintheUnitedStates,Sir.B:Thankyou.I'msureIwill.Part4SpeakingoutDialogue2A:Excuseme,canyouhelpmefigureouthowtogettotheWudaokousubwaysstationfromhere？B:Sure.,.Firstyou'regoingtohavetobuyatickettorideonthesubway.TheWudaokoustationisonthelightrail,soyou'llhavetotransfer.Besureyoubuyacombinationticketfortheregularsubwayandthelightrail.Itshouldcostyou5yuan.A:AndafterIbuytheticket,whereshouldIgo?B.Youcantaketheredlinetrainfromhere,butyou'llhavetotransfertothebluelineatFuxingmentransferstation.Afteryoutransfer,takethebluelinethatisheadingnorthtowardsFuchengmen。A:SoItransferfromredtoblue,thenhowlongdoIridetheblue?B:You'lltakethebluelineuntilyoureachXizhimen.That'sabigstation,sotherewilllikelybealotofpeoplegettingoffatthatstop.Youcantransfertothelightrailthere,you'llhavetoexitthesubwayandpresenttheunusedportionofyourcombinationtickettotheticketmaster,they'llgiveyouanewtickettouseonthelightrailsystem.A:Itsoundssocomplicated!B:No,notreally.Don'tworryaboutit,likeIsaidthere'llbealotofpeopletheredoingthesamethingthatyouaredoing,sojustfollowthecrowd.There'sonlyonedirectiontogo,soyouwon'tgetonthewrongtrain.HeadnorthontheYellowline,andyou'llseeWudaokouinjustacoupleofstops.A:ThanksPart4SpeakingoutSection2:CreateyourownTask1StudentAisdepartingfromanairportinAustraliaandisstoppedbyStudentB,asecurityofficer,whothinksthereissomethingunusualwithStudentAandaskssomequestions:--Whatisthepurposeofyourvisit?--Wherehaveyoubeenstaying？--WhohaveyoubeenincontactwithinAustralia?--Whatisinsideyourcase?Task2StudentAisatravelerinBeijingandgetslostaroundJintailusubwaystation(line6)inthecity.StudentB,acitizenhere,willhelpStudentAusesubwaylinestogotoShahe(lingChangping).

Part5WritingKeysItinerary(TravelSchedule)Thewintervacationisapproaching,andyouaregoingtomakea10-daytravelscheduleforyourfamilyandplanning3stopsatleast.Organizeyouritineraryaccordingtotheformatofthefollowingexampleandmakesurethatyouactuallysearchonthebookingwebsitesforrealinformation.

DateLocationActivityDec.21,2015~Dec.22,2015FromHongKongtoNewYorkAtAirplaneCX830(09:35—12:10)Dec.22,2015~Dec.26,2015NewYork(HotelHowardJohnsonFlushingNewYork,135-3338thAvenue,FlushingNewYork,NewYork11354)Sight-seeinginNewYork.Dec.27,2015~Dec.27,2015FromNewYorktoLosAngelesAtAirplaneUA1693(09:00—11:55)Dec.27,2015~Jan.02,2016LosAngeles(HotelTheHistoricMayfairHotel,1256West7thStreet,LosAngeles)Sight-seeinginLosAngeles.Jan.03,2016~Jan.04,2016FromLosAngelestoHongKongAtAirplaneCX885(11:25—19:05+1)Example:FromDecember21st2018toJanuary4th2018Part6Follow-upreadingPassage1TransportationatHongKongInternationalairportAwidevarietyofpublictransportservicesoperatetoandfromHongKongInternationalAirport.Discovertheoptionsbelowtodeterminewhichservicebestsuitsyourneeds.1.AirportExpress

TravelcomfortablybetweentheairportandCentralinjust24minutesontheAirportExpress.Trainsdepartat10-minuteintervalsfrom05:54to23:28andapproximately12-minuteintervalsfrom23:28to00:48daily.ForadetailedscheduleoftheAirportExpress,pleaseclickhere.YoumayalsodownloadtheMTR"NextTrain"apptokeeptrackofreal-timetrainschedules.Part6Follow-upreading2.PublicBusesHongKongInternationalAirportiswellservedbypublicbusroutes.Thebusesprovideaconvenientbutrelativelyinexpensivetransportoption.Busstoplocationmap:Part6Follow-upreading3.TaxisTaxisofferadoortodoorservicetoandfromHongKongInternationalAirport.ArrivingpassengerscancatchataxiattheTaxiStation,locatedneartheleft-handrampoutsidetheArrivalsHall.HongKongtaxisarecolour-codedaccordingtotheiroperatingareas.Separaterowsaredesignatedfordifferenttaxitypes:Urbantaxis(red)operateinmostareasinHongKong(exceptpartialofTungChungRoadandroadsinsouthLantau).NewTerritoriestaxis(green)mainlyoperateinthenorth-easternpart(i.e.northofShaTin)andnorth-westernpart(i.e.northofTsuenWan)oftheNewTerritories.Lantautaxis(blue)operateonlyonLantauIslandandChekLapKok.AlltaxisareallowedtoprovideservicesatthepassengerterminalsofHongKongInternationalAirportPart6Follow-upreading4.HotelCoachesIfyouarestayingatamajorhotel,thehotelcoachwilldeliveryoudirectlytoyourhotel.YoucanbookaseatonahotelcoachbyapproachingthefollowingCommercialServicesCounterinArrivalsHallB,Terminal1.VigorAirportShuttleServicesLimitedReservation/Enquiry:+85227389500ServiceCounter:+85221866883Email:general@Website:Location:CounterB18,ArrivalsHallB,ArrivalsLevel(L6),Terminal1BoardingPoint:CoachStation,ArrivalsLevel(L3),Terminal2Part6Follow-upreading5.TransportforSpecialNeedsPassengerswithmobilitydifficultiescanalsoconsideravarietyofflexibleandpersonalisedtransportservicesthroughadvancebooking.CoachRehabusTelephone:+85281008655(Overseasvisitors)+85228178154(HongKongresidents)Easy-AccessBusTelephone:+85227727301

LimousineTelephone:+85281066616

TaxiTelephone:+85227608771(Quotation&Booking)+85234843582(Enquiry)Part6Follow-upreading6.Residents'CoachesIfyouaretravellingtoDiscoveryBayandParkIsland,youcanusetheresidents’coaches.Questions:1.HowmanydifferentkindsofpublictransportservicestravellersmayenjoyatHongKongInternationalAirport?2.CouldyoutakeAirportPressifyouarriveat02:30a.m.?3.Couldyougointothenorth-easternpartofHKifyoutakethebluetaxis?4.WhatnumberyoudialcouldofferyouaTaxis-helpifyoutravelwithadisabledperson?(From:/en/transport/to-from-airport)KeysPassage2Part6Follow-upreading8airtravelrightsyoudidn’tknowyouhaveWithdisputesbetweentheairlinesandthepassengersthatflywiththemincreasing,it’salwaysgoodtounderstandyourrightsasatraveler.Airlinesarenotinclinedtosharepoliciesthatfavorthecustomerstheyserve,buttherearemyriadrulesandregulationsfromtheU.S.DepartmentofTransportationtheymustfollow.Belowareeightrightsthatpassengershave—butmightnotknowabout—whenthingsgowrong.1.Voluntarybumping/overbookingThe2017UnitedAirlinesdraggingincidentbroughtthisissuetotheforefront,forcingthecarriertorevisehowthisroutinesituationishandled.U.S.airlinesflynearly24,000flightsaday.Theoddsofpassengersbeingonanoversoldflightareprettyslim.Butwhenithappens,theairlinesprefertofirstseekvolunteerstotakealaterflightforvouchersthatcanbeusedonfuturetravel.Notonlydoyougetcompensation(upto$10,000onUnitedandDeltaAirLines),butyougetpriorityseatingonthenextavailableflight.Dependingontheairline(andhowdesperatetheyarefortheseat),youcanaskforperkslikefirst/businessclassseats,accesstoapremiumloungeandfoodvouchers.​Part6Follow-upreading2.Involuntarybumping/overbookingIfthebumpingisinvoluntary,travelersareentitledtoreceiveboardingcompensationbycheckorcash,dependingonthepriceoftheirticketandthelengthofthedelay.Thekeyhereisthattheairlinescan'tgiveyouvouchers,whichtendtoexpireafterayear.Theymustgiveyoucashoracheck.Iftheairlinegetsyoutoyourfinaldestinationwithinanhouroftheoriginalscheduledarrivaltime,atravelerwillnotbecompensated.Ifthesubstitutetransportationarrivesbetweenoneandtwohoursaftertheoriginalarrivaltime(betweenoneandfourhoursoninternationalflights),anairlinemustpayanamountequalto200percentoftheoriginalone-wayfare,withamaximumof$675.Ifyouarrivemorethantwohourslater(fourhoursinternationally),oriftheairlinedoesnotmakeanysubstitutetravelarrangementsforyou,thecompensationhits400percentoftheone-wayfare,withamaximumof$1350.Thoseusingfrequent-flyerawardticketsoraticketissuedbyaconsolidatorwillbecompensatedbasedonthelowestcash,checkorcreditcardpaymentchargedforaticketinthesameclassofserviceontheflight.Andtravelerscankeeptheoriginalticketandeitheruseitonanotherflightoraskforaninvoluntaryrefundfortheticketfortheflightyouwerebumpedfrom.Finally,airlinesmustalsorefundpaymentsforservicesontheoriginalflight,includingseatselectionandcheckedbaggage.3.FlightdelayorcancellationCompensationforadelayorcancellationdependsonthereasonandtheairlineinquestion.Ifthere'saweatherdelay,there’snotmuchthattheairlinecando.Butifthedelayisformanmadereasons,includingmechanical,compensationdependsontheairlineyou’reflying.Allairlineshaveacontractofcarriagethatoutlineswhattheywilldo.Travelerscanaskforthingsincludingmeals,phonecallsorahotelstay.Theycanalsoaskanairlinetoendorsetheticketovertoanewcarrierthathasseatavailability,andlegacycarrierscanrebookyouontheirfirstflighttoyourdestinationonwhichspaceisavailablewithoutchargeifyouask.Part6Follow-upreading4.AirfaresYou’vefoundwhatlookstobeagreatfare.DOTregulationsallowtravelerswhohavebookedaflightatleastsevendaysinadvancetomakechangesorevencancelthereservationswithin24hourswithoutbeinghitwithahighcancellationfee.Orifanairlinerefusestocarryapassengerforanyreason,theycanapplyforarefund,eveniftheyboughtanonrefundableticket.5.Ticketchanges/cancellationsAirlinessometimeshavescheduleoraircraftchangesthatforcethemtore-accommodatetravelersonadifferentflight.Ifthechangedoesnotwork,travelershavetherighttoproposeaschedulethatworksbetterforthem.It’sbettertocalltheairlinedirectlytomakethechange.Letthemknowyou’recallingaboutaflightchangesoyou’renotchargedtospeakwithanagent.Ifthechangeissignificant(likeamajortimechange,alongerlayoverorevenanovernightstay),youcanrequestarefund.6.LostbaggageThebasicruleisthatifanairlinelosesyourluggage,youwillbereimbursed,dependingonthetypeofflight.Themaximumreimbursementfordomesticflightsis$2500.Forinternationaltravel,theWarsawConventionapplies,whichlimitsliabilitytoapproximately$9.07perpoundupto$640.00perbagforcheckedbaggageand$400.00percustomerforuncheckedbaggage.Mostairlineswillalsoprovidebasicnecessities,liketoothpasteandotherpersonalitems,toholdyouover.Youalsohavetherighttoaskforreimbursementtobuyreplacementclothesincaseyouweretravelingforanevent.Part6Follow-upreading7.DamagedbaggageIfyourluggageisdamaged,goimmediatelytotheairline’sofficeinthebaggageclaimareaandfileareportanddocumentanyissues.Ithelpsifyoucansubmitphotosoftheluggagebeforetheflight.Iftheairlineisatfault,youcannegotiateasettlementtoeitherrepairthedamageorreplacethebagifitcan’tbefixed.8.StuckonthetarmacOnJan.16,1999,thousandsofpassengersweretrappedforupto10hoursonNorthwestAirlinesjetsstrandedafteramajorsnowstormatDetroitMetroAirport.Thatledtoa$7.1millionsettlementtothosetravelersandthecreationDOTregulationsonhowlongpassengerscanbeforcedtostayonadelayedplane.AsimilarincidenthappenedtoJetBlueatitsJFKAirporthubonValentine’sDay,2007.TheCEOannounceda$30millioninitiativetorewriteitsproceduresforhandlingflightdisruptionsandcreateacustomerbillofrights.DOTrulesdon’tallowU.S.airlinedomesticflightstostayonatarmacformorethanthreehours,butthereareexceptions.One:thepilotfeelsthereisasafetyorsecurityreasonwhytheaircraftcan’tgobacktothegateanddeplanepassengers.Two:airtrafficcontrolfeelsthatmovinganaircrafttoagatewouldsignificantlydisruptairportoperations.InternationalflightsoperatedbyU.S.carriersarerequiredbyDOTtoestablishandcomplywiththeirownlimitonthelengthoftarmacdelays.Butpassengersonbothtypesofflightsmustbegivenfoodandwaternolaterthantwohoursafterthedelaybegins.Lavatoriesmustremainoperableandmedicalattentionmustbeavailableifneeded.(From:/air-travel-rights-you-didn’t-know-you-have-4139838)Part6Follow-upreadingKeys(1)Canyouaskforbusiness-classseatsifyouvolunteertotakethenextavailableflightduetooverbook?(2)Whatcanyouaskforiftheflightisdelayedformanmadereasons?(3)Canyouapplyforarefundifanairlinerefusestocarryyouforanyreason?(4)Howmuchwouldyouaskforreimbursementifanairlinelosesyourluggage?(5)Whatwouldyoudoifyourluggageisdamaged?TrainingAssessmentSection1:Self-studyTranslatethefollowingdialoguesandthenpracticewithyourpartner.Dialogue1Lucy:Excuseme,I'mgoingtotakeflightSH307toShanghai,buttheboardshowsit'llbedelayed.1._______________________________________________?(你知道新的起飞时间吗)Airportstaff:Theflighthasbeenpushedbackbyaboutanhourbutpleasekeepcheckingtheboardjustincase.Lucy:IsitOKformetogoouttohavesomethingtoeat?Airportstaff:You'dbetterstayattheairport.2.___________________________________.(随时都有可能广播航班起飞)Lucy:3.________________________________?(出了什么问题导致飞机延误呢？)Airportstaff:Sorry,I'mnotsure.Dialogue2Jim:4._____________________________?(第一次坐飞机感觉怎么样)Lucy:Couldn'tbeworse.IspentalmostthesametimeintheairportasIspentontheplane.Jim:Whathappened?Lucy:Theflightwasdelayed,andwewaitedintheairportforeightwholehours.Jim:5.____________________________________________________.(哦，真够倒霉的，下次估计会顺利点儿。)Lucy:Hopeso.KeysSection2:BECexamReadingTestPartFourQuestions1-15•Readthearticlebelowaboutacompany'sresults.•ChoosethebestwordtofilleachgapfromA,B,CorDontheoppositepage.•Foreachquestion(1-15),markoneletter(A,B,CorD)onyourAnswerSheet.•Thereisanexampleatthebeginning(0).AnothersuccessfulyearTheUK-basedagriculturalandgardenequipmentgroupPLThashadanothersuccessfulyearandislookingforwardtothefuturewith(0)___B___Thegroup,whichalsohasdistributionandfuel(1)_______,hasenjoyedrecordprofitsforthefifthyearina(2)_______.Pre-taxprofitsfortheyear(3)_______March31roseby24percentto£4.2million.Totalgroupsales(4)_______byfivepercentto£155million,withtheagriculturalbusinessdeliveringyetanotherrecord(5)_______,despitethesomewhatdifficulttrading(6)_______intheindustry.Salesinthegardenequipment(7)_______wereslowintheearlymonthsoftheyear,butincreaseddramaticallyinthefinalquarter.ChairmanSureshKumarsaid,'Itismy(8)_______thatwehavecontinuedtogrowby(9)_______ourcustomerswell.Iamdelightedto(10)_______thecontinueddevelopmentofourcustomer(11)_______andIwouldliketothankallourcustomersfortheir(12)_______.Aswellasanincreaseincustomers,ourstaffnumbersalsocontinuetogrow.Duringthey