2022年-2023年《管理英语(二)》形成性考核册参考资料

最新国家开放大学《管理英语（2）》形成性考核册参考资料

《管理英语（2）》是国家开放大学2017年春季新开的课程之一，对国家开放大学的管理专业学

生进行统一考试。该资料对学生完成学习任务起着一定的辅助作用。本文库还有国家开放大学其他课程

的参考资料，可以参考。

作业1

一、交际用语（共计10分，每小题2分）

1-5题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。

1.-1wasworriedaboutmymath,butMr.WhitegavemeanA.

A.That'saneasycourse.

B.Congratulations!

C.Mr.Whiteisverygood.

2.-Hi,Helen,I'llhaveaninterviewtomorrow.I'mafraidIcan什makeit.

A.Sure,youcan.Takeiteasy.

B.I'msorrytohearthat.

C.That'sallright.

3.一ShouldIleaveearliertomorrowmorning?

A.Yesrlt-'sbettertoleaveearliertoavoidthemorningtraffic.

B.Yes,youwill.

C.No,youwont

4.一Howdoyouthinkofthethemeofourevent?

A."ft~~"s-prettygood.

B.Ifeelsosorryaboutthat.

C.I'dliketohavesometea.5.

二」twillbeheldonthe3rdfloorofShakiratonHotel.

A.Whenwillyougiveaspeech?

B.Doesyourspeechstillgoon?

C.Whatistheaddressofyourspeech?

二、词汇与结构（共计30分，每小题2分）

6-20题：阅读下面的句子，从A,B、C三个选项中选出一个能填入空白处的正确选项，并将答案序

号写在题前括号内。

6.Hewasalwaysinsharinghisenormousknowledge.

A.generousB.generationC.generate

7.Hisactionisalwayswithhiswords.

A.constantB.continuousC.consistent

8.-Canyougoskatingwithusthisafternoon?

——Sorry,Ican't.Itakecareofmylittlesisterathome.

A.couldB.mayC.haveto

9.-Whosetextbookisthis?

-ItJohn's.Ithashisnameonit.

A.can什beB.mustbeC.mightbe

10.I'mwritingtoapositionasacomputerengineerinyourcompany.

A.thankforB.waitforC.applyfor

11.Youcantrythesemethodstokeepyourinterviewanxietycontrol.

A.underB.onC.with

12.acompanyreallywantsisacandidatehastherightsk川s.

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A.What...thatB.That...whatC.That...that

13.Thesetipsmayhelpyouavoidbademployeesforyourcompany.

A.tohireB.hiringC.hire

14.Writethetelephonenumberdownyouforget.

A.oncaseB.incaseC.undercase

15.Doeshisabsencetoyourwork?

A.makeadifferenceB.takeallthecreditC.bringabout

16.Americanyoungpeoplewouldratheradvicefromstrangers.

A.getB.gettingC.got

17.youpreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsand

theemployeebenefits.

A.AlthoughB.EvenifC.As

18.Thesuccessofoureventistothesponsor.

A.relatedB.basedC.intended

19.Yourlong-termsuccessineventplanningw川bebasedtheexperienceyouhad.

A.toB.onC.of

20.thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.

A.GetB.GettingC.Toget

三、阅读理解（共40分，每小题4分）

21-25题：阅读下列短文，从A,B、C三个选项中选出一个正确答案，并将答案序号写在题前括号内。

Passage1

PPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.Eachhashired

anewstaffmembertomakecontactwithandprovideservicestonewparents.

ElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybuthasneverdone

thistypeofworkbefore.Onherfirstday,aftershowinghertoherdeskandintroducing

hertocolleagues,thedirectorgivesheratownmapandalistofthenamesofthe

familiesshewillberesponsiblefor,andwishesherluck.Afterlunch,Elainesetsoutto

contactthefamilies,worriedaboutwhatsheIIdoorsaywhenshemeetsthem.

MarkhasadegreesimilartoElaine's,andhasjustbeenhiredbyGooseneck.Onhis

firstday,helearnsthathisjobwillconsistoftrainingforthenextweek.Markspends

twodaysgoingonfamilyvisitswithexperiencedstaffmembers,anddiscusseswiththem

whattheydidandwhy.Herole-playssomesituationswithotherstaffmembers,andgets

somedirectinstructionfromthem.Bythefollowingweek,whenhe'sonhisown,hefeels

hehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.Andheknowsthat

histrainingw川continue.

Whichsituationwouldyouratherbein,beingthrownintothethickofthingswithno

trainingorbeingtrainedtopreparefortheworkyou，regoingtodo?

21.WhatarePPHCandGooseneck?

A.Theyaretwocompaniesthatdosimilarbusiness.

B.Theyaretwoorganizationsthatdodifferentcommunitywork.

C.Theyaretwoorganizationsthatdosimilarcommunitywork.

22.WhichdegreedoesElainehave?

A.Psychologydegree.

B.Physiologydegree.

C.Sociologydegree.

23.Whichofthefollowingstatementsistrueaccordingtothepassage?

A.Elainehasdonethistypeofcommunityworksoherorganizationdoesn'tprovide

stafftraining.

B.Markhasaclearideaofhisjobafterthetraining.

C.Markknowshistrainingcomestoanend.

24.HowisMarktrainedtobepreparedforhiswork?

A.Markspendstwodaysonfamilyvisitswithexperiencedstaffmembersanddiscusswith

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them.

B.Markrole-playssomesituationswithotherstaffmembersandgetssomedirect

instructionfromthem.

C.BothAandB.

25.Whatisthemainideaofthepassage?

A.Theimportanceoftraining.

B.Differenttrainingways.

C.Elaine'sandMark'sworkexperience.

26-30题：请根据短文内窑判断给出的语句是否正确，正确的写“T”，错误的写，并将答案写

在题前括号内。

Passage2

Hiringtherightemployeeisachallengingprocessforacompany.Abadhirenotjust

wastesyourtimeandmoney,butalsoimpactstheteamspiritandcompanymorale.Agood

hire,however,paysyoubackinemployeeproductivity,successfulemploymentrelationship,

andbusinesscultureenhancement.Herearecertainrulesthatyoucanusetoselectthe

rightemployee.

Designaneffectiveadvertisement.Aclearlytargetedad.attractsqualifiedcandidates

anddiscouragesothers.Youcanmakeyourad.Moreeffectivewithapreciseandspecific

jobdescription.

Asktherightjobinterviewquestions.Thepurposeoftheinterviewistofindoutif

thecandidateisastrongfittoyourbusiness.Byusingasequenceofparticularly

designedquestions,youareabletogetatruepictureofyourpotentialemployee.

Checkbackgroundsandreferences.Backgroundcheckinghelpsyoureducerisksandimprove

theoverallqualityofhire.Youneedtoverifythatallthepresentedcredentials,skills,

andexperienceareactuallypossessedbyyourcandidate.

(F)26.Hiringthewrongemployeeisexpensive,costlytoacompany,andtime

consuming.

(F)27.Acompanyhastospendalotofmoneyhiringarightemployee.

(F)28.Anadvertisementwithacleartargetwillmakeallcandidateslosecourage.

(T)29.Welldesignedinterviewquestionscanhelpyouknowmoreaboutthecandidates.

(T)30.Workexperienceisoneoftheprimarythingsforanemployertoverifyin

backgroundchecking.

四、翻译(共计20分，每小题4分)

31-35题：选择正确的译文，并将答案序号骂在题前括号内。

31.Atruefriendissomeonewhoreachesforyourhandandtouchesyourheart.

A.一个真实的朋友就是能伸出他的手触碰你心灵的人。

B.一个真实的朋友就是能伸出他的手理解你心灵的人。

C.真正的朋友是一个可以援手帮助并感动你心扉的人。

32.Theoldsaying"practicemakesperfect"appliestointerviewingtoo.

A.古话“曲不离口”也适用于招聘。

B.古话“熟能生巧”对面试准备也是适用的。

C.在申请面试资格时我们常常用到古话“熟能生巧”。

33.Wecan'tpossiblygettheworkdonebyOctober.

A.十月份前我们不可能做完这项工作。

B.十月份前我们不可能做这项工作。

C.十月份后我们不可能做完这项工作。

34.Theyhavedisagreementontheplanofcelebratingthefoundingofthecommunity.

A.他们对公司的成立资金都有不同意见。

B.他们对庆祝公司成立的方案有异议。

C.他们为了庆祝公司成立的方案而争吵。

35.Thisinvolvesidentifyingthehigh-levelreasoningbehindyourintentionsfortheevent.

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A.这也包含了此次活动的主要目的和意义。

B.这些都是用来识别此次活动与其他不同活动的主要区别。

C.这就包括了弄明白你举办此次活动目的背后的高层次的推理。

作业2

一、交际用语（共计10分，每小题2分）

1・5题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。

26.-Wouldyoumindfillingthequestionnaireforme?

A.Noproblem.Justgivemeyourquestionnaire.

B.SorryIcan'tgothere.

C.Ireallyappreciatethat.

27.-Canyoustayherelonger?

-butIhavetobebacktomorrow.

A.I'dloveto,

B.No,thankyou,

C.I'mafraidnot,

28.-Whydoyoulookunhappy.What'sthematter?

A.I'msatisfiedwiththegoodperformanceoftheradioI'vejustbought.

B.I'mgladtohaveboughtthisradioatsuchaprice.

C.I'mratherdisappointedwiththepoorqualityoftheradioI'vejustbought.

29.-Goodmorning,SunshineCommunityCenter!MayIhelpyou?

A.I'dliketobookoneairticket.

B.I'mgladtointroducemyselftoyou.

C.Ineedaplumbertorepairthewaterpipeinmykitchen.

30.一Hello,isthatservicecenter?Theelevatorofourapartmentdoesn'twork.

A.Oh,Idon'tknowwhat'swrongwithit.

B.Sorry,I*11haveitcheckedoutatonce.

C.OK,Isee.

二、词汇与结构（共计30分，每小题2分）

6-20题：阅读下面的句子，从A,B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写

在题前括号内。

31.Youneedtothosequestionnairepapersforyourcompany.

A.handoutB.handinC.handon

32.Questionnairesarenotsuitablesomepeople.

A.jnB.forC.with

33.Whereareyouusedtovegetables?

A.buyB.boughtC.buying

34.Customersrefusetofillingthequestionnairearenotpermittedtobuytheproduct.

A.whatB.whichC.Who

35.Themusiclikethesingingofabird.

A.hearsB.listensC.sounds

36.Ilikecookingformyfriendsinfreetime.

A.meB.myC.mine

37.You'dbetterhaveyourhairbeforegoingtoyourfriend'swedding.

A.cuttingB.cutC.tocut

38.Herarticleisinherclass.

A.betterB.wellC.thebest

39.Wefeelwiththeinconveniencetheservicecenterbroughtus.

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A.disappointedB.worriedC.surprised

40.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.lyouitwill

performwellsoon.

A.argueB.affectC.assure

41.Idon'tknow.Ijustarrivedheretwominutesago.

A.what'sgoingonB.howisgoingonC.whoisgoingon

42.Theysincelastnight.Theyareabouttofinishthework.

A.arecleaningthesystem

B.havebeencleaningthesystem

C.hadcleanedthesystem

43.I'mconfidentintheseaslongaswetheneedsofthecommunityresidentsandimprove

ourservicequality.

A.keepaneyeonB.keepaneyeatC.keepeyeson

44.Wehavetoourannualworkreporttothemanagernextweek.

A.handinB.handoutC.handsup

45.thefog,weshouldhavereachedtheannualmeetingsiteontime.

A.BecauseofB.InspiteofC.Butfor

三、阅读理解（共40分，每小题4分）

21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在题前括号

内。

Passage1

Questionnairescanbeasimplewaytogettoknowyouraudience'sopinions.Thoughit

iseasytowriteaquestionnaire,youneedalotofsk川andexperiencetowriteagood

one.Luckily,gooddesignsk川scanbelearnedinashorttime.

KeepYourQuestionnaireSimpleandVisuallyAttractive

Keepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismore

likelytobecompletedandreturned.Itisalsoimportanttomakeyourquestionnaireas

attractiveaspossible.Youshouldkeepthefollowingdesignelementsinmind:

Text:Chooseafontstylethatiseasytoread,andmakesurethefontsizeislarge

enoughforyourrespondentstoread.

Paragraphs:Longparagraphscanbedauntingforreaders,sotrytokeepyourblocksof

texttoahandfuloflines.

Whitespace:Ensurethatthereisspacebetweenquestionsandsectionsanddon'tmake

marginstoosmall.

KeepQuestionsBriefandEasytoUnderstand

Bebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.

Briefquestionsthatusesimplelanguageareeasytoreadandunderstand,sothe

participantswon'tfinditdifficulttofillinthequestionnaire.

MakeSureQuestionsAreIntheRightOrder

Youshouldstartyourquestionnairewithgeneralquestionsandthenmovetospecific

ones.Trytoavoidjumpingbackandforthbetweengeneralandspecificquestions.

UseOpen-EndedQuestionsProperly

Open-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycan

providemoredetailedinformation,buttheytakemoretimeandefforttoanswerandcanbe

moredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquestionsinone

questionnaire.

Inaword,takingthetimetodevelopawell-designedandparticipant“friendly

questionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.

46.Thequestionnairecontainsfollowingelementsexcept?

A.test

B.paragraph

C.address

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47.Inordertokeepyourquestionnairevisuallyattractive,youshould

A.choosedifferentfontstylesinaquestionnaire

B.writelongparagraphsinsteadofshortones

C.leaveenoughspacebetweenquestionsandsections

48.Youshouldstartyourquestionnairewithquestionsandthenmovetoones.

A.general,specific

B.specific,general

C.short,long

49.Whatcouldbethebesttitleforthispassage?

A.DesigninganEffectiveQuestionnaire.

B.Questionnaireisthebestwaytocollectdatafrommanypeople.

C.Questionnairebenefitsourlife.

50.WhichofthefollowingstatementsisNOTtrue?

A.Questionnairedesignskillscanbelearnedinashorttime.

B.Open-endedquestionscannotprovidemoredetailedinformbetternotusetoomany

open-endedquestionsinonequestionnaire.

C.It'sworthtakingthetimetodevelopawell-designedandparticipant-friendly

questionnaire.

26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F，，，并将答案

写在题前括号内。

Passage2

Anannualreportofacompanyprovidesinformationaboutitsbusinessperformancefor

certainpeople.Thesepeopleincludetheinvestors,potentialinvestorsandother

stakeholders.Fromthereport,peoplecanunderstandthecompany'sbusinessscope,recent

situationandfuturedevelopment.Themainpartsofanannualreportusuallyinclude

chairman'sletter,operationanalysisandfinancialstatements.

Chairman'sLetter

Usually,anannualreportshouldcontainaletterfromthechairman.Thelettershould

providedetailsaboutthesuccessesandthechallengesofthepastyear.Itshouldalso

includethefutureoutlookforthecompany.

OperationAnalysis

Theoperationanalysisisanoverviewofthebusinessinthepastyear.Itusually

includesnewhiresandnewproductintroductions.Atthesametime,itwillintroduce

businessacquisitionsandotherimportantissues.

•FinancialStatements

Thefinancialstatementsareveryimportantforanannualreport.Peoplecanknowthe

company'sperformanceinthepastfromthestatements.Itusuallythreeaspects.Thefirst

oneistheprofitandlossstatement.Thesecondoneisthebalancesheet.Andthethird

oneisthecashflowstatement.

(T)26.Anannualreportofacompanyprovidessomeinformationaboutitsbusiness

performanceforcertainpeople.

(F)27.Peoplecanknoweverythingofthecompanyfromtheannualreport.

(T)28.Anannualreportusuallyincludeschairman'sletter,financialstatementsand

operationanalysis.

(F)29.Achairman'slettershouldincludethestrategicdirectionmovingforward.

(T)30.Thispassageismainlyaboutthemainpartsofanannualreport.

四、翻译(共计20分,每小题4分)

31-35题：选择正确的译文，并将答案序号写在题前括号内。

36.Anewfoodmarketwillbebuiltinourcommunitynextmonth.

A.下个月我们社区就已经建了一个新的食物市场。

B.我们社区正在建一个新的菜市场。

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C.下个月我们社区将新建一个菜市场。

51.Onthelastdayoftheoldyear,thereisafamilydinner.

A.在老年人生命中的最后一段日子里，通常有一顿家庭餐。

B.在即将过去的一年中的最后一天，会有一次家庭聚餐。

C.在过去的日子里，经常有家庭聚餐。

52.Youw川doeverythingwithinyourpowertotryandresolvethesituation.

A.你会在权利范围内尽一切努力解决问题。

B.你会在意志范围内尽一切努力解决问题。

C.你会在力量范围内尽一切努力解决问题。

53.Tocommunicatepreciselywhatyouwanttosay,youhavetofrequentlyneedtodefine

keywords.

A.要简明扼要地表达本意，就必须不断定义关键词。

B.只要定义频繁出现的关键词就能准确传达本意。

C.要准确表达你的本意，就必须不断定义关键词。

54.Ithinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.

A.我认为我们更需要为学生们创造更多的工作机会。

B.我认为我们将来要给学生们更多机会。

C.我认为我们已经给了学生们更多的工作机会。

作业3

一、交际用语（共计10分，每小题2分）

1-5题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。

37."I'mterriblysorrythatI'vespilledsomecoffeeonthetable.

A.Idon'tcare.

B.Itdoesn'tmatter.

C.Don'tbesorry

38.-Whatstartingsalarydoyouexpect?

A.I'dliketostartonMondaynextweek.

B.Iexpecttogetasalaryincrease.

C.I9dliketostartat¥5,000amonth.

39.-Anysuggestionsfortheproject?

A.Ineedyouradviceonit.

B.Iadviseyoutoputmorehandsinthisproject.

C.Thanksforyoursuggestions.

40.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?

A.Itdoesn'tmatter

B.Byallmeans.

C.Ihavenoidea.

41.-1amsorryNowwhatwerewetalkingabout?

A.Nevermind.

B.Idon'tremember,either.

C.Youweresayingthatyouusedtobeateacher.

二、词汇与结构（共计30分，每小题2分）

6-20题：阅读下面的句子，从A,B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写

在题前括号内。

42.Oneday,ourdreamswillreality.

A.turnoutB.turnintoC.turnaway

55.Hesayswhathethinksanddoeswhathewantstodo,otherpeople'sfeelings.

A.accordingtoB.regardlessofC.becauseof

56.Weshouldtakethedegreeaccountwhenwerecruitanewsecretary.

A.withB.intoC.of

57.Thecandidateshoulddressinamannerthatisappropriatetothepositionheisapplying.

A.forwhichB.whichC.that

58.ParticipantshavetheProductivityAnalysisWorksheet.

A.completingB.beencompletedC.completed

59.Howmanyplayersdoesabaseballteam?

A.consistofB.beresponsibleforC.setout

60.Thisinvolvesthehigh-levelreasoningbehindyourintentionsfortheevent.

A.identifyB.identifiedC.identifying

61.Weshouldkeepinmindthefeedbackisveryhelpfulforplanningfuturemeetingsand

events.

A.whatB.thatC.when

62.Theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysisthe

annualreport.

A.basedonB.basingonC.baseon

63.Undernocircumstancetotellliestothepublic.

A.thecompaniesareallowed

B.arethecompaniesallowed

C.thecompanieswillallow

64.Themoreinformationyoucanget,inyourfield.

A.themorecompetitivewillyoube

B.youwillbethemorecompetitive

C.themorecompetitiveyouwillbe

65.Weitverymuchthatyou'vecometogiveusatimelyride.Otherwisewewouldmissthe

train.

A.appreciateB.expectC.promise

66.Iwouldrathertwoweeksearlier.

A.youshouldcomehereB.youcamehereC.youhadcomehere

67.face-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalarge

numberofrespondents.

A.ComparedtoB.ComparingC.Compare

68.Ourcompanywillthecustomers'suggestions.

A.respondB.respondingtoC.respondto

三、阅读理解（共40分，每小题4分）

21-25题：阅读下列短文，从A,B、C三个选项中选出一个正确答案，并将答案序号写在题前括号内。

Passage1

Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.If

thishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheir

dissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobe

successfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listed

belowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwith

angrycustomers:

Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemost

difficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestinga

possiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.

Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.By

listeningcarefully,youwillbeabletounderstandwhythecustomeriscomplaining,so

thatsatisfactorystepscanbetaken.

Showthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.You

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havetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.

Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificant

changeintheirbehavior.

Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatience

withyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.

Theaboveguidelinesareveryusefulinhelpingyousuccessfullytackleallkindsof

difficultsituationsinlife.Ifyoufollowthem,youareonyourwaytosucceedinginyour

career.

69.Whomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaintsat?

A.Staffmembers.

B.Companymanagers.

C.Thosewhoaccompanythem.

70.Whenacustomershoutsrudelyatyou,youshould

A.arglebackandprotectyourself

B.keepquietandleavethecustomeralone

C.keepcalmandlistencarefullytothecustomer

71.Theunderlinedsentence“Useyourearsmorethanyourmouth"means

A.Yourmouthisnotmoreimportantforyouthanyourears.

B.Youshouldlistenmorethanyouspeak.

C.Youshouldtalkmorethanyoulisten.

72.Whendealingwithanangrycustomer,whichisNOTtherightattitude?

A.Beconcerned.

B.Bepatient.

C.Beamused.

73.Whichofthefollowingstatementsistrueaccordingtothepassage?

A.Whenthecustomerscomplain,youneedn'tlistencarefully.

B.Youneedn'tsaysorrytothoseangrycustomers.

C.Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.

26-30题：请根据短文内窑判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写

在题前括号内。

Passage2

GoodCommunicationSkills-KeytoSuccess

Goodcommunicationsk川sarethekeytosuccessinlife,workandrelationships.

Withouteffectivecommunication,amessagecanturnintoanerror,misunderstanding,

frustration,orevendisasterbybeingmisinterpretedorpoorlydelivered.

Thestepsforgoodcommunicationskills:

43.Knowwhattosay.Understandclearlythepurposeandintentofyourmessage.

44.Knowhowtosayit.Beginbymakingeyecontact,whichshowsconfidence.Thenpay

attentiontoyourbodylanguage.

45.Listen.Afteryou'vefinishedtalking,youshouldstop,listen,