评语大全之酒店服务评语

酒店服务评语【篇一：常用酒店服务英语】酒店常用英语口语语句1．自己要做什么事时，就使用mayi...mayihaveyourname,please?请问尊姓大名mayihaveyourcheck-outtime,please?请问您什么时候结帐离开？mayiseeyourpassport,please?请让我看一下您的护照好吗？mayiknowyournationality,please?请问您的国籍是什么？2．麻烦客人时，可使用couldyou...couldyoufillouttheform,please?请您填写这张表格好吗？couldyouwritethatdown,please?请您写下来好吗？couldyoudraftthefax,please?请您写下传真的草稿好吗？couldyouholdtheline,please?请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用wouldyou...wouldyouliketeaorcoffee?请问您要喝茶还是咖啡？wouldyouliketotakeataxi?请问您要搭计程车吗？wouldyoumindsittinghere?请问您介意坐在这里吗？4．在提供建议协助、征求意见时，可使用shalli...或wouldyoulikemetodo...?shallidrawthecurtains?请问需要我把窗帘拉上吗？shallidrawyouamap?请问要我为您画一张地图吗？shallimakethereservationforyou?请问要我为您安排预约吗？二、招呼语goodmorning.(用于中午以前)goodafternoon.(用于中午至下午六点以前)goodevening.(用于下午六点过后)在这些招呼语的后面接句子，例如：goodmorning,sir.areyouchecking-out?早上好，先生，请问您要退房吗？goodafternoon,sir.welcometolijiahotel.中午好，先生，欢迎光临丽嘉酒店。goodevening,ms.mayihelpyou?晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：goodmorning,sir.thisisthefrontdesk.mayihelpyou?早上好，先生。这里是服务台，请问您需要服务吗？三、回答1．一般性的回答isee,sir.我明白了，先生。certainly,sir.好的，先生。2．请对方再等一会儿justamoment,please.请稍等。thankyouforwaiting.您久等了，先生。iamverysorrytohavekeptyouwaiting.很抱歉让您久等了。couldyouwaitalittlelonger,please?3．要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“no.”，要委婉一些。iamafraidicantdothat.不好意思，我恐怕没办法那样做。excuseme,sir.pleaseletmepass.不好意思，先生，麻烦让我过一下。4．道歉如果是自己的错就说“iamsorry.”如果是公司的错，就说：“wearesorry.”。iamverysorryforthedelay.很抱歉延误了时间。iamverysorryfortheinconvenience.很抱歉造成您的不便。iwouldliketoapologizeforthemistake.为这个错误我深致歉意。5．客人对自己说“thankyou.”时回答youarewelcome.不客气。thankyou,sir.谢谢您，先生。thankyouverymuch.非常感谢您。6．交给客人某些东西时，可以说hereyouare.您要的东西在这里。hereisyourroomkey.这是您的房间钥匙。hereitis.这是您的东西。7．当客人准备离开时，可以说：haveaniceday.祝您有美好的一天。pleaseenjoyyourstay祝您住宿愉快。wehopetoseeyouagainsoon.希望不久能再次见到您。thankyouforstayingwithus.谢谢光临。8．当客人的英语难以理解时33can(may)igothrough,please?请让我过去好吗34.i’llshowyouthewaymyself.我亲自带您去35.hereyouare,sir.给您,先生36.doyouwanttoenjoyyourbreakfastintheroom?【篇二：酒店服务英语初级】partonehotelcourteousenglish酒店礼貌用语unitonewelcometoourhotel!第一单元欢迎光临我们的酒店！part3wordsandphrases词汇与短语goodadj.不错的；好的morningn.早晨；上午sirn.先生welcomev.欢迎（光临）ourpron.我们的hoteln.旅馆；酒店afternoonn.下午；午后maryn.玛丽（女子名）helpn.帮助youpron.你；你们noadv.(用以表示否定的回答)不，不是，没有thankv./n.感谢tomn.汤姆（男子名）bellboyn.门童gladadj.高兴的servevt.为……服务thankyou谢谢您。eveningn.傍晚；晚上madamn.女士、夫人、太太、小姐niceadj.好的；美好的seevt.看见；看到againadv.再；再一次mepron.我tooadv.也mrs.n.太太；夫人blackn.布莱克（姓氏）pleasevt.请enjoyvt.享受；喜爱stayvi.停留；暂住nightn.夜；晚上mr.n.先生sleepn.睡眠；睡觉part5exercises课后练习1.readthefollowingsentences.朗读下列句子。（1）goodmorning,sir.welcometoourhotel.（2）goodafternoon,madam.mayihelpyou?（3）goodevening,mr.black.nicetoseeyouagaininourhotel.（4）goodnight.haveagoodsleep.（5）pleaseenjoyyourstayinourhotel.2.listentotheshortdialoguesandfillintheblanks.听下列对话填空。dialogue1staff:goodmorning,sir.______________________guest:goodmorning.dialogue2staff:goodmorning,sir.______________________guest:i’dliketopaythepill（结账）.dialogue3staff:goodmorning,mr.black.______________________guest:metoo.thankyou.dialogue4staff:nicetomeetyou,mr.black.______________________guest:thankyou.dialogue5staff:goodevening,mrs.black.______________________guest:thankyou.dialogue6staff:goodnight,mr.black.______________________guest:thankyou.goodnight.3.translatethefollowingsentences.翻译下列句子。（1）早上好，先生。欢迎光临。（2）早上好，女士。我叫汤姆，我是门童，很高兴为您服务。（3）下午好，先生。我是玛丽，我能为您服务吗？（4）下午好，女士。很高兴见到您。（5）（6）（7）（8）nicetoseeyou,mr.black.i’mgladtoserveyou,mrs.black.nicetoseeyouagaininourhotel.pleaseenjoyyourstaywithus.unittwomayihelpyou?第二单元我能为您服务吗？part3wordsandphrases词汇与短语sunshinen.阳光sunshinehotel阳光酒店callv.打电话fromprep.从；由wantvt.要；想要bookvt.预订roomn.房间howadv.怎样；怎么needv.需要taxin.出租车whatpron.什么isvi.是thereadv.（与动词be连用）有thereis/are…有……anythingpron.（用于疑问句）什么东西，什么事情extraadj.另外的；额外的bedn.床anextrabed一张加床kidn.小孩；孩子part5exercises课后练习1.readthefollowingsentences.朗读下列句子。（1）goodmorning,sir.mayihelpyou?（2）goodafternoon,madam.howmayihelpyou?（3）welcometoourhotel.canihelpyou?（4）nicetoseeyou,mr.black.whatcanidoforyou?2.listentotheshortdialoguesandfillintheblanks.听下列对话填空。dialogue1staff:goodmorning,helen（海伦）._______________________guest:where’sthecoffeeshop（咖啡厅）？staff:it’soverthereonyourright（在右手边）.dialogue2staff:goodmorning._______________________guest:ineedataxi.dialogue3staff:goodafternoon,madam._______________________guest:iwanttocallmyfriend（朋友）.staff:certainly（当然可以），madam.dialogue4staff:frontdesk（总台），lihong’sspeaking（我是李红）.___________________________guest:canichangemyroom（换房间）？staff:certainly,sir.3.translatethefollowingsentences.翻译下列句子。（1）早上好，先生。能为您服务吗？（2）下午好，女士。能为您服务吗？（3）布莱克先生，我能为您服务吗？（4）布莱克夫人，能为您服务吗？（5）mayihelpyou,sir?（6）howmayihelpyou,madam?（7）whatcanidoforyou,sirandmadam?（8）if（如果）youwanttobookaroom,icanhelpyou.unitthreecouldyousignyournamehere?第三单元请您在这里签名！part3wordsandphrases词汇与短语knowvt.知道；了解；懂得yourpron.你的；你们的namen.名字；姓名；名称rosen.（女子名）露丝havealookat看一看passportn.护照hereadv.这里；在这里；向这里hereitis给您。signv.签名signyourname签上您的姓名showvt.出示roomcard房卡openv.打开windown.窗户goahead.行/好的。mindv.介意cleanv.打扫nowadv.现在，目前，此刻notatall.别客气/不用谢。part5exercises课后练习1.readthefollowingsentences.朗读下列句子。（1）mayiknowyourname,please?（2）canihavealookatyourpassport,sir?（3）wouldyoupleasesignyournamehere,sir?（4）pleaseshowmeyourcard,madam.2.listentotheshortdialoguesandfillintheblanks.听下列对话填空。dialogue1staff:mayi__________________?dialogue2staff:____________________,sir?guest:hereitis.dialogue3staff:shalli________________?guest:thankyou.dialogue4staff:__________________totrysomesteak（牛排）？guest:yes,ofcourse（当然可以）.dialogue5staff:wouldyoulikeme____________________itnow?guest:goodidea.（好主意）dialogue6staff:__________________,pleaseletmeknow.guest:sure.dialogue7staff:doyoumind___________________?guest:no,notatall.3.translatethefollowingsentences.翻译下列句子。（1）请问您叫什么名字？（2）请您在这里签名。（3）我能看一下您的护照吗？（4）我能为您打开窗户吗？（5）mayiknowyourroomnumber（房号）？（6）wouldyoulikemetofillintheform（填写表格）？（7）shalliopenthedoor（门）foryou?（8）pleaseshowmeyourroomcard.unitfouri’llputyouthoughatonce.第四单元我立刻为您接通电话。part3wordsandphrases词汇与短语tablen.桌子；餐台；台putthrough接通atonce立刻；马上operatorn.接线员；话务员speakv.说话；讲话whereadv.在哪里；往哪里；从哪里sorryadj.抱歉；对不起hearv.听见；听loudadv.大声地；响亮地abitlouder大点声talkv.讲话；谈话；演讲talkto…和……讲话linen.电话线busyadj.忙碌的；繁忙的tryv.尝试lateradv.较晚地；更晚地holdon.请稍等。/电话别挂。leavev.留给messagen.口信；信息；消息leaveamessage留言makev,作出（某种举动）outsideadj.外面的；外部的makeacall打电话makeanoutsidecall打外线电话numbern.号码friendn.朋友dialv.拨（电话号码）beforeprep.在……以前firstadv.首次；最初thenadv.然后；接着【篇三：酒店常用服务英语100句】酒店常用服务英语100句公共篇1、that’sallright./itdoesntmatter./nomatter./that’sok!没关系。2、thatsagreatidea!/goodidea!/greatidea!好主意！3、it’smypleasure./mypleasure./youarewelcome./notatall./alwaysatyourservice./don’tmentionit.不用谢。4、seeyoutomorrow./seeyou./bye-bye!/bye!/goodbye!明天见/再见。5、justamoment,please./onemoment,please.请稍等.6、congratulations!/welldone!祝贺你!7、iwilldomybest!/iwilltrymybest!我会尽力的！8、mayihelpyou?/whatcanidoforyou?/isthereanythingicandoforyou?需要我为您效劳吗？9、illfixyouup．我会帮你打点的。10、illbebacksoon．/i’llberightback.我马上回来。11、i’msorry．/pleaseforgiveme？请你原谅。12、howdoyoudo?/nicetomeetyou./imgladtomeetyou.很高兴见到你。13、nicetomeetyou，too./gladtomeetyou，too.我也很高兴见到你。14、hereismycard.这是我的名片。15、haveagoodrest.祝您休息好！16、idontthinkso.我不这样认为。17、ofcourse./certainly,sir/madam.当然可以，先生/女士。18、whatsthetrouble/matter,sir/madam?您怎么啦?先生/女士。19、howdoyoulikeit?/howdoyouthinkaboutit？您觉得怎么样？20、ineedyourhelp.我需要你的帮助。21、youlookgreat!/youlookexcellent!你看上去棒极了！22、gladtobeofservice./imhappyiwasabletohelp.很高兴为您服务。23、welcometoourhotel！欢迎下榻我们酒店.24、thankyouforyourcoming.谢谢您的光临。25、ibegyourpardon?/pardon？请您再说一遍好吗？26、todayisagreat/niceday.今天是个好日子。27、haveagoodtime!祝你们玩得愉快!28、imveryproudofyou.我为你感到自豪。29、takecareofyourself.照顾好你自己。30、mayihaveyourname,please?请问您贵姓？31、ihaveheardsomuchaboutyou.久仰大名。32、shallicallabellman?需要我叫服务生过来吗？33、gostraightandturnright（left）atthefirstcrossing.直走，在第一个路口右（左）转。34、itsapleasureworkingwithyou.与您合作很愉快。35、howlongwouldyouliketostay？要停留多久？36、pleaseenjoyyourstay.祝您住得愉快。37、watchyourstep!/mindyourstep!请走好！38、welcometosovereignhotel.欢迎光临君豪酒店。39、imalwaysatyourservice,sir/madam.随时为你效劳,先生/小姐。40、imsorrytohavekeptyouwaiting.对不起，让您久等了。41、iamverysorryforthemistake.很抱歉弄错了。42、itisnicetoseeyouagain.很高兴再次见到您。43、sorrytobother/havebotheredyou.抱歉，打扰一下。44、pleasedontsmokehere.请不要在这里抽烟。45、imlookingforwardtoseeingyou.我期望见到您。46、pleasedontleaveanythingbehind.请不要遗忘您的东西。47、iwilltakeyouthere,sir.thisway,please./followme，please.我带您去，这边请.48、illsoonhavesomethingarrangedforyou.我尽快为您作些安排。餐饮篇49、welcometoourchineserestaurant.欢迎来中餐厅。50、hereisthemenu.给你菜谱。51、howmanypeoplearethereinyourparty?请问您几位呢?52、mayitakeyourordernow?现在给您点菜好吗？53、doyourenjoyyourmeal?/doyousatisfiedwithyourmeal?请问您用餐满意吗？54、pleaseenjoyyourbreakfast,sir/madam?请用早餐，先生/女士。55、whatdoyouprefer/whatwouldyouliketodrink,teaorcoffee?你喜欢喝点什么?茶还是咖啡?56、whattimeareyouclosing?/what’syourclosingtime?你们什么时候结束营业?57、shallimakethereservationforyou?要我替您订房间吗？58、thewesternrestaurantisonthefirstfloor,sir/madam.西餐厅在1楼，先生/女士。59、idliketoreserveaprivateroomforthisevening.我想今晚预定一个包房。60、goodevening,sir/madam.hereisthedinnermenu.先生/女士，晚上好。这是晚餐的菜单。61、goodafternoon.mayihelpyouwithyourorder?下午好。请问需要我为您点菜吗？62、wouldyoulikeanythingelse,sir/madam?请问还要别的东西吗？先生/夫人。63、idliketobookatablefor6fortomorrowevening.我想定一张明天晚上的六人餐桌。64、excuseme,yourdishisready.wouldyoumindservingnow?您的菜已经准备好了，请问现在可以上菜了吗？65、mayitaketheplateaway?我可以把这个盘子撤走吗？66、doyouneedmorebeer（wine/alcohol、drink）?/shallifreshyourbeer（wine/alcohol/drink）?我给您加点酒好吗？房务篇67、thetelephonenumberofourhoteli我们酒店的电话号码68、whatkindofroomwouldyoulike?您要哪类房间?69、wouldyoupleasesignhere?请在这儿签名好吗?70、couldyouholdtheline,please?/holdon,please!请不要挂断电话！71、theserviceguideisonthedesk.服务指南在桌面上。72、roomservice,mayicomein?送餐服务，我可以进来吗?73、howwouldyouliketosettleyourbill?您想用什么方式付账？74、mayihaveyourtelephonenumber?你能告诉我你的电话号码吗？75、goodevening.haveyougotareservation?晚上好。请问您有预定吗？76、whenwouldyouliketobewakenup,sir?先生，您想要什么时候叫醒呢？77、sorry,miss.petsarenotallowedtoenterourhotel.很抱歉，女士。宠物不许带进酒店。78、imthereceptionisthere,welcometoourhotel.我是这儿的接待员，欢迎来到我们酒店。79、mynameisirene,imthehousekeepingdepartmentwaiter.我的名字是