实+用酒店英语智慧树知到期末考试答案章节答案2024年青岛滨海学院

实用酒店英语智慧树知到期末考试答案+章节答案2024年青岛滨海学院ADDDsystemcanoffertheconvenienceofdirectdialtoalltheforeigncountries.

答案:错Whenmakinguptheroomaroomattendantshoulddrawthecurtainsclose.

答案:错Acashierattheforeignexchangecountershouldasktheclienttofillintheformandshowhispassport.

答案:对Guestscanoffercreditcardnumbertoguaranteetheirreservations.

答案:对Themis-serveddishisonthehouse.

答案:对Champagneisakindofsparklingwine.

答案:对Thefrontofficeservesasthemainsourceofinformationonhotelactivities.

答案:对Aguestcanorderroomserviceforallhismeal.

答案:对ThereisnodifferencebetweenAmericanbreakfastandContinentalbreakfast.

答案:错Ifyoudon’thearsomeone’snameverywell.Youcansay:I’msorry,butcouldyoupleaserepeatyourname?

答案:对Themorningcallserviceischargedinhotel.

答案:错MapobeancurdisoneofthespecialityofCantonesefood.

答案:错Althoughyouknowthenameofalllongstayingguests,youshouldcallthemsir/madaminordertobepolite.

答案:错ToastisnotincludedintheAmericanbreakfast.

答案:错Mendingserviceisnotavailableinanyhotellaundrydepartment

答案:错Acashierattheforeignexchangecountershoulddoservicefortheclientswithgoodmanners.

答案:对Whentheguestscomplainsomethingaboutourservice,weshouldfirstlylistencarefullyandthenapologize.

答案:对Iamsorry,butwedon′t（）tips.Thankyouanyway.

答案:takeYoucan（）No.48Bus,andgetoffatthefifthstop.

答案:takeSinceyouarestayingatourhotel,youcan（）thebill.

答案:sign（），wouldyoutellmethewaytothebathroom?

答案:BythewayTheLaundryDepartmenthasawideexperience（）theirwork.

答案:inThewayforafloorattendanttofindouttheguest’snameis（）

答案:alloftheabovePleasesignyourname（）thebottomofthebill.

答案:atChampagneisakindof（）wine.

答案:sparkling（）theroad,godownthreeblocksandyouwillseethemuseumonthecorner.

答案:CrossLuoHanZhaiisa（）Cantonesefood.InEnglishitmeansmixedvegetable.

答案:typicalIfoundtheremightbesomethingwrong（）thebill.

答案:withIsthereany（）betweenGuangdongfoodandBeijingfood?

答案:differenceIwilljustneedyourcreditcardnumber,andIwill（）careoftherest.

答案:takeWecan（）yourpartynow.Thisway,please.

答案:seatIfyouwanttokeepyourroomthisafternoon,wewillhaveto（）you50%oftheprice.

答案:chargeIwould（）itifitcouldbearranged

答案:appreciatePleasewaitamoment,sir.Ihavetocheckifthereisaroom（）.

答案:availableItisgrowingdark.Wouldyoulikeme（）thecurtainsforyou?

答案:todrawAllyourluggageishere,four（）inall.

答案:piecesExcuseme.MayI（）yourname,sir?

答案:havePleasetaketheelevator（）tothefifthfloorfromthefirstfloor.

答案:upDon’t（）.Icanhelpyouwiththeproblem.

答案:worryHewantedtoknow（）incashorwithtraveler′schecks.

答案:whetherhecouldpaySir,（）wouldyouliketheeggsdone?

答案:howHotelstaffsareallowedtousethehoteltelephoneforprivatecalls.

答案:错Withouttheeffortsofthestaff,thehotelwouldnotoperatesuccessfully.

答案:对Whenmakinguptheroomaroomattendantshouldputtheguest’sdocumentsintogoodorderiftheyareinamess.

答案:错Theroomserviceisforfreeinhotel.

答案:错FrontOfficestaffshouldwelcometheguest’scomplaint.

答案:对Afteropeningthedoorfortheguestonhisarrival,thebellmanortheroomattendantshouldprecedetheguestintotheroom.

答案:对TheFrontDeskisusuallylocatedatthebackofthehall.

答案:错Telephoneserviceisfreeinallthehotels.

答案:错Themorningcallisusuallymadebytheoperatorbyphone.

答案:对InthehotelinChina,traveler’scheckisnotaccepted

答案:错Whenmakinguptheroomaroomattendantmustintroducetheroomfacilitiesiftheguestisin.

答案:错Whenweservedrinksatthebar,ontherockmeansdrinkwithoutice.

答案:错TheF&BDepartmentaimsatprovidingfoods,dishes,drinksandotherrelevantservicefortheguests.

答案:对Whenaguestmakesaguaranteedreservation,theroomcanbekeptforanother24hours.

答案:对Thelaundrydepartmentshouldpayforthedamageofthelaundryandtheindemnityisusuallythesameastheoriginalpriceoftheclothes.

答案:错Theroomattendantshouldnotanswerphonecallswhenmakinguptheroom

答案:对Wouldyoumind（）thebillagain?

答案:checkingThebellmandoesservice（）theBellows.

答案:forIalwaysdothe（）roomsfirstunlessthereisarequest.

答案:check-outMr.Bellowis（）themenuwhichhasbeenhandedtohimbyawaiterassoonashesitsdown.

答案:lookingatIsuggestyou（）atasteofSichuanfood?Itisverydelicious.

答案:haveTherearesomemoretopicstodiscuss,（）theproblemofguests’complaints.

答案:especiallyThewine（）alittlebitterthistime.

答案:tastes（）,butcouldyoutellmehowtogototheFriendshipstore?

答案:ExcusemeTheoperatoris（）alocalcall.

答案:receivingHotelpeoplecallguestregistration（）

答案:check-inThereareseveralguestsbythisname.ButIcan（）youtohisroomifyougivememoredetails.

答案:connectGuangdongfoodislighter（）Beijingfoodisheavyandspicy.

答案:whileHello,mywatchwaslost.Youpromisedme（）itrightaway.

答案:tolookforGuest:Excuseme,butcouldyouhelpme?Waiter:（）.

答案:Oh,yes,sir.WhatcanIdoforyou?Mr.Blackcomplainsaboutthetelephoneproblem（）theoperator.

答案:toSir,yourbill（）164yuanRMB.Pleasecheckit.

答案:totals1,288yuanRMBwithbreakfast,equivalent（）200USdollars.

答案:toGoaheadalongtheroadand（）leftatthefirstcrossing.

答案:turnIhaven′tbroughtenoughcash.CouldIpay（）traveler′schecks?

答案:withMr.Bellow,allourroomsareequipped（）IDDsystemandDDDsystem.

答案:withHowareyougoingtopay,（）cashor（）creditcard?

答案:in……byIfyouareonthemorning（），youwillgototheCaféonthesecondfloortoserveatthebreakfastbuffet.

答案:shiftHowwouldyouliketo（）yourpayment,sir?

答案:settleForeignersliketotasteChinesefoodbecauseit’shotandspicy.

答案:错TheF&BDepartmentaimsatprovidingfoods,dishes,drinksandotherrelevantservicefortheguests.

答案:对ThecardinalruleofChinesefoodisharmonyincolor,flavor,taste,shape,oreventheuseofutensils.

答案:对Amanagermustbegoodatsettlingtheguests’complaintsnomatterhowbusyheorsheis.

答案:对Whenweacceptatablereservation,weusuallyneedtowritedowntheguest’snameandtelephonenumber.

答案:对Thereservationdepartmentmusthaveanefficientsystemtodealwithreservationrequests.

答案:对TheFrontOfficeemployeerepresentsthehotelbecausetheyaretheonlyemployeestheguestshavecontactwith.

答案:错BothColaandsquashbelongtosoftdrink.

答案:对Informationservicedoesn’tincludeleavingamessage.

答案:错Awalk-inguestisaguestwhodoesn′tmakeareservationatourhotel.

答案:对Guestsshouldnotsmokeinsidetheguestroom.

答案:错Ifwecannotprovideatableforaguest,weshouldsaysorryandgivethemsomeadvice.

答案:对Theroomattendantshouldnotanswerphonecallswhenmakinguptheroom

答案:对Insomelargehotels,aguestcanpayhismealsbycreditcards.

答案:对Thechambermaidisinchargeoftheturn-downservice.

答案:对Whenmakinguptheroomaroomattendantshouldanswerthephonecallsandtakemessageiftheguestisnotin.

答案:错Acashierattheforeignexchangecountershouldanswertheclient’squestionspolitely.

答案:对Whenmakinguptheroomaroomattendantshouldputtheguest’sdocumentsintogoodorderiftheyareinamess.

答案:错Thebellmanshouldshakehandswiththeguestsbeforedoingserviceforthem.

答案:错Whenmakinguptheroomaroomattendantmustintroducetheroomfacilitiesiftheguestisin.

答案:错Hereisyourdepositreceipt.Please（）it.

答案:keepThecashier（）thebillandgivesittoMr.Bellow.

答案:makesupThankyouforyourintroductiontoyourhotel.Staff:（）.

答案:Mypleasure.Sorry,wineisnotincludedinbuffet.Wouldyoumind（）？

答案:payingextraIdidn’thave（）luggage,justtwoandsmallbags.

答案:muchIhavejusttakenabathanditisquite（）nowinthebathroom.

答案:amessMywifewas（）severaltimesbythenoisethebaggageelevatormade.

答案:wokenupTheYuYuanGardenissofarfromhere.Shallwe（）ataxi?

答案:takeThebellmanwassupposed（）thebaggagedowntothetourbus.

答案:totakeMr.Bellow,asyouhavepaid4000yuanRMBdepositwhenyoucheckedin,wewill（）you550yuanRMB.

答案:refundTheyarereadytoservetheguests（）theirconvenience.

答案:atSinceyouarestayingatourhotelyoumaysignthebill.Thehotelwill（）youwhenyouleave.

答案:chargeThewine（）alittlebitterthistime.

答案:tastesHereisyour（）,Mr.Bellow.Wehopeyouenjoyedyourstaywithushereandyouwillhaveapleasanttriphome.

答案:invoiceI′dliketochangesomeUSdollarsandIwanttoknowtoday′sexchange（）.

答案:rateThebellmanandtheguestscameintothelobby,（）theirsuitcase.

答案:carryingManypeopleinthenorthare（）ofliquors.

答案:fondThere’sa10%service（）includedinyourbill.

答案:chargeSirandmadam,mayI（）afewsuggestions?

答案:makeSir,yourroomnumberis908.Thebellmanwillshowyou（）.

答案:upAnoperatorisnormallyawoman（）.

答案:workingattheGeneralSwitchboard1,288yuanRMBwithbreakfast,equivalent（）200USdollars.

答案:toWehavealready（）manybookings.

答案:receivedPlease（）toyourlaundrylistforfurtherinformation.

答案:referIamsorry,sir.Alltheroomsare（）.ButIthinkwewillbeabletoarrangeforyouaroomaftersixo′clock.

答案:bookedupThelobbyassistantmanagermustknowhowtodeal（）guestsandtheircomplaints.

答案:withI’msorrytosaythatwedon’thavea（）tableatthemoment.

答案:vacantI’ll（）inafewminutestotakeyourorder.

答案:returnGuest:Excuseme,butcouldyouhelpme?Waiter:（）.

答案:Oh,yes,sir.WhatcanIdoforyou?Youmaysignthebill,andwewilladdit（）youraccount.

答案:toWheneveraguestasksforsomethingyoushouldpromisetoprovideitrightaway.

答案:错Guestsshouldnotsmokeinthenon-smokingarea.

答案:对Tablereservationisonepartofrestaurantservice.

答案:对Whenarestaurantisfull,thecaptainwaiterusuallyasksthegueststowaitinthewaitingroom.

答案:对Tosettleguest'scomplaints,youneedtolistenfirst.

答案:对Coffeeisakindofsoftdrink.

答案:对TheBritishsay“bill”andtheAmericanssay“check”.

答案:对Whenawaiterdeliversbreakfasttotheguest′sroom,heshouldringthebellfirst.

答案:对Whenacustomerasksforadiscount,youmayagreetodoitwithoutconsultinganyone.

答案:错Dealingwithcomplaintsisaneasyjobforthewaitersandwaitressinarestaurant.

答案:错Ihave（

）atableforthiseveningbythephone.

答案:reservedGuest:Thankyouforyouradvice.

Waiter:（

）.

答案:IamalwaysatyourserviceItismyfirsttimetoChinaandIhaveno（

）aboutChinesefood.

答案:ideaYellowWineisfamousinChina.Itisakindof（

）.

答案:ricewineWeopenat5:30,sir,andwe（

）thelastordersat10:30.

答案:takeMayI（

）ittoyounow?

答案:serveExcuseme,sir.Haveyouanythingin（

）astowhattoorder?

答案:mind（

）thereisn’tanyvacanttablesthen?

答案:WhatifWouldyoulikesomethingmore（

）theAmericanbreakfast,sir?

答案:besidesIdoapologize（

）givingyouthewrongdish.

答案:forItisimportantthatcomplaintsshouldbefollowedup.

答案:对Thenormalvoltagein

China

is220V.

答案:对Lookingafterthebabyfortheguestispartofhousekeepingwork.

答案:对Expresslaundryservicechargesmore.

答案:对Thehotelisnotresponsibleforanydamageinlaundry.

答案:错Theroomattendantofthehotelshouldknowhowtovacuumthecarpet.

答案:对Acheck-outroomiswheretheguestsarechecked.

答案:错Theroomattendantshouldreplacethetoiletneedswhencleaningtheguestroom.

答案:对Theroomattendantshouldchangelinenswhenmakinguptheroomfortheguests.

答案:对Hotelguestscankeephisvisitorsovernightifthereisavacantbedinhisroom.

答案:错Thisroomisveryquiet.IhopeIwillhavea（

）sleepthisevening.

答案:soundItisvery（

）ofyoutowakemeupontime.

答案:considerateThefloorattendantstepsforward（

）theguests.

答案:towelcome（

）suchacase,thehotelshouldcertainlypayforit.

答案:InWewouldliketo（

）anapafterlunch.

答案:takePardon,madam.I’mafraidIdidn't（

）you.

答案:followTheroom（

）isthesameasthatofRoom908.

答案:rateWe（

）50%moreforexpressservice,butitonlytakes3hours.

答案:chargeWealwaystrytohaveroomsmadeupearly（

）request.

答案:onMr.Bellow,howdoyou（

）thisroom?

答案:likeTheFrontOfficeisnotonl