国际著名酒店娱乐部程序英文-(8)模板

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:ORGANIZATIONOFMINI–TOURNAMENTS

STANDARD:EACHMEMBEROFSTAFFWILLKNOWTHEDIFFERENTWAYSOFORGANIZINGTHETOURNAMENTSANDWILLBEABLETOCARRYTHEMOUT

PROCEDURE:

Themini–tournamentstobeofferedwillinclude:

Ascrabbletournament,

Darts,

Soccer,

Petanque,

Tabletennis,

TrivialPursuitetc.

Dependingonthenumberofpeopleparticipating,eachtournamentwillhavetohaveadifferentformatforeacheventuality.Ingeneralthough,theeventmustbefun,mustreceiveadefinitebeginningandend,andmustbevisiblyscored.Someofthechoicesineachtournamentareasfollows:-

Scrabble–thiseventcouldbeaknockouttournamentwithadrawmadeforwhoplayswho.Itcouldalsobeateameventwithfourorfiveinateam.Finallyitcouldbeamasseventwithonegroupagainstanother.

DartsTournament–thiscouldbeorganizedanumberofways.Onewayistohaveallparticipantsnamesatthetopandonetotenwrittendownthelefthandside.Eachpersonwouldthenhavetengoesatamaximumscore.Aftereachthrowthescorewouldbeaddedtothelastproducingacontinuousscoresystem.Aftertengoes,thewinnerwouldbetheonewiththehighestscore.Iftoomanypeopleshowup,thiscouldbeagoodeliminationsystem.Anotherwayistohaveateamevent,aroundtheclockeventor“301.”

PROCEDURES:(continued)

Soccer–thiseventshouldbeeasyenoughtoarrangeintoonegame.Iftoomanypeopleshowup,itcanbeaknockouttournamentorsuchlike.

Petanque–thiseventcouldtakemanyforms.Itisplayedinthesamewayasbowls,butinsteadofrollingtheballs,theyarethrownunderarm.Tocreateanatmosphere,theattendantcouldgetsomefreshmusiconatape,andcouldwearafrenchoutfitwithberet.Breadandcheesecouldalsobemadeavailable.

ItcouldbeorganizedinaknockoutorteamformatsuchasteamAagainstteamBwithindividualmatchesbringinginteampoints.

Tabletennis–thiscouldbeorganizedsimilartotheotherswithteameventsinthecaseoflotsofparticipants,orusingaknockoutorleaguesystemforlesspeople.Gamescouldbeshortenedifnecessaryto10or15points.

TrivialPursuit–teamscouldbeorganizedintotablesandanumberofroundscouldbeorganized.Forexample,

round1–questionstoall,

round2–teamquestions,

round3–children’squestions,

round4–femalequestion/malequestion.

round5–mastermindformat,

round6–finalcompetitiveround.

Scoreswouldbekeptatalltimesandencouragementgiven.

Eachmini–tournamentwillbeorganizedtightlyandeffectivelywithequipmentreadybeforehand,guestsawareoftherules,andthecompetitionbeingeasytofollow.Caremustbetakentopreparebeforehand.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:KNOWINGHOWTOTEACHANDGIVEINSTRUCTIONTOSMALLANDLARGEGROUPS

STANDARD:ALLSTAFFMUSTBEABLETOTEACHANDGIVEINSTRUCTIONEFFECTIVELY

PROCEDURE:

WhengivinggrouporindividualinstructionatSheraton–thefollowingguidelinesmustbetakenintoconsideration:

Instructionmustbegivenclearlyandinaloudvoiceenablingallpupilstohear.

Theinstructormustmaintaineyecontactwiththewholegrouptoensurearelationshipisestablished.

Thecontentofthelectureshouldbesimpleyetinteresting.

Theaimsshouldbeattainable,yetchallenging.

Theteachingshouldprogressinstages,andthereshouldbeaimprovementthroughthosestages.

Theuseofpupilparticipationmustbebroughtintothelesson.Alsoademonstration,whereuseful,maybeused.

Aneffectivewayoftestingforresultsshouldbeset.

Aconciseandsimplesummarymustendeachinstructionperiod,andaconclusion.Theremustbeaclearbeginningandanend.

Thingstoavoid.

PROCEDURES:(continued)

Donotdwellonayonepartofthelessontoolong.

Donotencourageonepupilmorethantheothers.

Donotprogresstoorapidly.

Donotbeoverfamiliarwithguests.

Donotspeaktooquicklyorsoftly.

Aboveall,makeanyinstructionfunandenjoyableandalwayshighlightanyachievement,howeversmall.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:MANNINGTHEBEACHBURE

STANDARD:

PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:KNOWINGTHEVOUCHERANDCONTROLSYSTEMS

STANDARD:

PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:PREPARATIONOFEQUIPMENTFORACTIVITIES

STANDARD:EQUIPMENTMUSTBEREADYINGOODTIMEFOREACHACTIVITY,PREPAREDWELLADVANCE,ANDLAIDOUTNEATLY.

PROCEDURE:

TheequipmentSupervisorshouldcheckthedailyactivitiesandspecialactivitieslistsfortheday.

Heshouldthenmakeanoteofallequipmentneeded,atwhattimes,andwhere.

Heshouldthencheckallequipmentneededforthatdayandensurethattherearenobreakagesreportedorlossofequipmentwhichcouldaffecttheactivity.

Itisthentheequipmentsupervisor’sjobtogettheappropriateequipment,withthehelpofthebeachattendants,totheappropriateareaingoodtimeforeachactivity.

Whenarranginganyequipment,forexample,aerobicsintheballroom,equipmentmustbelaidoutinanicemanner.Thismayinvolvespreadingoutmats,placingtapesandcassetteintheroometc.Theimportanceofaguest’sfirstimpressionsofanactivitycannotbestressedtooheavily.

Oncompletionofallactivities,theequipmentSupervisorshouldunsuretherelevantequipmentgetsreturnedtotheappropriateplace.Thiscanbedonebytellingtheattendantstobringtheequipmentbackorbycheckingpersonally.Eitherchoicetaken–theequipmentSupervisorisresponsibleforitssafereturn.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:PREPARATIONFORLOCALTHEMEACTIVITIES

STANDARD:

PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:KNOWLEDGEOFTHECHILDREN’SPROGRAMMES

STANDARD:ALLSTAFFMUSTKNOWTHECHILDREN’SACTIVITIES,TIMES,ANDFORMAT.THEYSHOULDBEABLETOHELPORORGANIZEEACHACTIVITY

PROCEDURE:

ALLSTAFFMUSTKNOW--

Theprogramme’sformandduration,ahandoutwillbegiven.

Thespecialactivitiesprogrammeandeachactivity–handoutsagainwillbegiven.

Thenumberofattendantsneededforeachactivityandthebasicrequirementsofeachtask.

Thehandoutswillbekeptandstaffshouldlearnwhattheactivitiesmeanandatwhattimeseacheventwillbeheld.

Averbaltestwillbegiven.

Thedailyactivitylistarenon–changeable.Thespecialactivitieslistsmaybechangedatcertaintimes.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:PREPARATIONOFVIDEOSHOWEQUIPMENT

STANDARD:

PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:HOWTOTEACHCHILDREN

STANDARD:ALLSTAFFMUSTHAVETHEABILITYTORELATETOCHILDRENANDTEACHTHEMEFFECTIVELY

PROCEDURE:

Takingintoconsiderationthemainguidelinesforteachingalreadygiven,children’slessonsmustbepreparedandcarriedoutwithotherpointsinmind.

Children’sattentionspanisshorter,somakeinstructionperiodsmoreconcise.

Astressmustbeplacedonfunlearning.

Gamesandcompetitionsaretobeusedbutnotattheexpenseofhavingwinnersandlosers.

Theinstructorshouldbeenthusiasticandfriendly.

Childrenwilloftenidentifywithaninstructorandbecomefamiliarandrelaxedwithhim.Thiswillhelpinstructionandshouldbeencouraged.

Informalityistobeemphasized.

Theagesofchildrenareafactor,andthisistoberealized.

Childrenareoftennervousandshyinitially,inthecompanyofotherchildren,andthismustbeovercome.

Childrenhaveafargreatercapacitytolearnthenadultsandtheabilitymustbeharnessedininstructionalperiods.Infungamesandcompetitions,amaximumlevelofparticipationistobeencouraged,andacarefulwatchmustbekeptoneachchildsothatheorshewillnotbediscouragedorputoffinanyway.

Teachingandorganizingchildren’seventscanbeveryrewardingandfun–takegreatcareinpreparation.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:ISSUEANDRECLAIMOFTOWELSFROMTOWELBURE

STANDARD:

PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:CHILDREN’STALENTSHOW,EVENT,ANDPREPARATION

STANDARD:ALLSTAFFSHOULDBEAWAREOFTHEFORMATANDBEABLETOPRODUCETHEEVENT

PROCEDURE:

Preparationforthechildren’stalentshowwillbecarriedoutinthechildren’smeetingat8.30a.m.to9.15a.m.AdditionalpreparationtimecanbeusedduringtheSundayMatineemovieat4.30to6.00p.m.Theinstructormustpreparethechildrenincertainways:

Givethemconfidence.

Promoteasenseoffun.

Hemustgiveencouragement.

Heshouldintroducepracticalideas.

Heshouldgetfunnamesforeachevent.

Costumeswhenavailableshouldbesupplied.

Aprogrammeshouldbedrawnupontheboard.

Ideasforacts:

Tocomparetheacts,onechildwillbechosen.

Oneideawouldbetoinventathemeandmakeeachactconformtoit.

Agroupsongatthebeginningorendoftheshow.

Adancingactwithjustgirls,thenmimickedbytheboysintheiract.

Jugglingorstrongmanact.

Amusicalinstrumentbeingplayed.

Amimetoasong.

Ananimaltamer–withchildrenastheanimals.

AMekewiththechildrendressedasFijians.

PROCEDURES:(continued)

Amagicact/apoem.

Anyotherideaswouldbewelcome.

Thepreparationforeachactwouldbeassistedbytheinstructorwhowouldmakeconstructivesuggestions.Theequipmentneededwouldvaryonthenumberofparticipants,meticulously.

Duringtheshowtheinstructorshouldactasa‘prompter’andshouldtakenovisiblepartintheproceedingsinbetweencompletingtheintroductionandroundingupwithaconclusion.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:CLEANINGOFTHEPOOLANDPOOLAREA

STANDARD:POOLSHOULDBESPARKLING;POOLAREASHOULDBESPOTLESSANDCLEANEDTWICEDAILY.TRAININGWILLBECARRIEDOUTBYTHEENGINEERINGDEPARTMENT.

PROCEDURE:

POOLCLEANING

Theattendantoperatingtheearlyshiftwilldotheearlypoolcleaningassoonashearrivesatworkandwellbeforeguestswake.

Poolswillthenbecleanedaccordingtoengineeringdepartmentdirectionsusingthewatervacuumandsurfacecleaningequipmentstoredintheswimpoolplantroom.

Backwashprocedureswillhavetocarryout.

Oncompletionequipmentswillbecleanedandstoredneatlyintheswimpoolplantroom.

Thisprocesswillberepeatedeachmorning.

POOLAREACLEANING

Theattendantoperatingtheearlyshiftwillbeginthepoolareacleaningaftercompletionofthepoolcleaning,andwillbejoinedbyanotherattendantatthebeginningofthesecondshift.

Equipmentwillberemovedfromtheswimpoolplantroom.

Alllitterwillbepickedupandstoredinaportable.

Allloungechairswillthenbemovedforwardandtheareabehindthemwillbemoppedusingamop,brush,bucketandcleaningliquid.

Thisareawillthenberinsedusingfreshwateruntilnosignofcleaningliquidisvisible.

PROCEDURES:(continued)

Chairswillbethenbecleanedusingadetergent,bucket,andwetcloth.Topandbottomswillbecleaned.

Followingthis,chairswillbedriedusingadryclothandreturnedtooriginalplaces.

Thenallotherareasnotimpededbythecleanloungechairswillbewashed,againusingmop,bucket,andbrushandcleaningliquid.

Thisareawillthenberinsedthoroughlyandbrusheduntilnosignofcleaningliquidisvisible.

Beforeputtingequipmentawaybothattendantswillwalkarounddoingavisualcheckforanyplaceswhichweremissedoranylitternotremoved.Thepoolswillalsobecheckedvisibly.

Whensatisfiedthatallisspotless,equipmentistobecleanedandstoredbackintheswimpoolplantroom.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:CARRYINGOUTMISCELLANEOUSACTIVITIES

STANDARD:ALLSTAFFWILLBEFLEXIBLEENOUGHTOCARRYOUTACTIVITIESATSHORTNOTICE–ANDBRINGINSPECIALSKILLSOFTHEIROWN–SUBJECTTOTHEACTIVITYDIRECTOR’SAPPROVAL

PROCEDURE:

Theactivitiespresentedinthedailyprogrammeandthespecialactivitiesprogrammeareoftensubjecttochange.Althoughmanyoftheactivitiesarepermanent,otherscouldbeaffectedbybadweather,equipmentfailureorbytherebeinglackofparticipants.Ineacheventuality,staffmusthavetheabilitytoimprovise.

Theactivitiessubstitutedcouldbe:

Specialinterestevents.

Themeevents.

Groupactivities.

Conventionrequirements.Or

Wetweatherevents.

Whereaneventisneededtosubstituteaprogrammedevent,theActivitiesDirectormayaskanyemployeetoimprovise.Staffshouldpreparealistofactivitiesandeventsheorshecouldcarryouttocaterforthispossibility.

BeforebringinginanyeventwhichdeviatesfromtheprogrammetheActivitiesDirectoristoreceivetheproposalandwillthentakethenecessaryaction.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:OPERATIONOFCHASEBOAT

STANDARD:THEEMPLOYEESWILLKNOWHOWTOMIXFUEL,HOWTODRIVETHEBOAT,ANDHOWTOMAKEARESCUE

PROCEDURE:

Thechaseboatisvitalinthesafetyofallguestsusingequipmentonthewater.Itistheonlysurewayofgettingtoguestsintrouble–consequentlyitmustbemaintainedthoroughlyandusedwithgreatcare.

Safetyoperationandrescueprocedures:

Alwaysensurethattheoutboardisswitchedoffandliftedupwhencomingintothebeach.

Whenleavingthebeach,ensurethatthewaterisdeepenoughtolowertheengine,anddon’tstartuntilclearofthebottom.Paddleoutifnecessary.

Onlyruntheengineat1/2throttle,exceptintheeventofanemergency.Theboatisnotatoyandmustbetreatedwithrespect.Misusecouldleadtosuspension.

Beforegoingoutintheboat,checkthegaslevel,thatoarsandlifejacketsareonboard,thatthereisananchor,andtheboatispr