《民航服务英语口语教程》课件-Unit 12 Serving Sick Passengers

民航服务英语口语教程OralEnglishforCivilAviationServiceServingSickPassengersUnit12PartADialoguesPartBSupplementaryReadingPartⅡExercisesPartⅢAnnouncementsUnit12ServingSickPassengersOralEnglishforCivilAviationServicePartⅠDialoguesDialogue1S:Excuseme,sir.Didyoupressthe“callbutton”?WhatcanIdoforyou?P:Yes,Miss.Ifeelawfulhere.Ihavenoideawhatisgoingon.S:Howlonghaveyoubeenlikethis?1P:IfeltjustwellbeforeIboarded.ItisabouthalfanhourafterboardingwhenIbecamefeelinguncomfortable.Ifeeldrummingintheears,andIalsofeelsick.2S:Haveyoueversufferedfromairsicknessbefore?3P:No,thisismyfirsttimetotakeaflight.Butmybody-checkreportsaidmyhealthisinthetopcondition.

4S:Oh,don’tworry,you’vebeenprobablyairsick.Evenhealthypeoplewillsometimesfeelairsick.Justberelaxed.It’snotabigproblem.Youcanchewsomesweetsthenyourearachewillberelieved.

5PartⅠDialoguesUnit12ServingSickPassengers——PartADialogue1PartⅠDialoguesUnit12ServingSickPassengers——PartAP:Ok,thankyouforyoursuggestion.Iwillhaveatry.(minuteslater)S:Doyoufeelanybetter?6P:No,Miss.Oh,myGod,Ican’tstandthis.IfeelIamgoingtodie.S:Iamsorrytohearthat,sir.Justamoment,Iwillgotothefrontandgetsomemedicinesforyou.P:Thankyousomuch!S:Hereisthemedicine.Takeonewhitepillandtwoyellowones.Aftertakingthat,youcancloseyoureyesandhaveanap.Don’tworry.Thisalwayshappens.Believeme,everythingwilljustbeOK.Dialogue1PartⅠDialoguesUnit12ServingSickPassengers——PartAP:It’sreallykindofyou.Idon’tknowhowtoexpressmythankstoyou!S:Don’tmentionit.Iamgladtohelpyou.Ifyouneedanyhelpagain,pleasefeelfreetopressthe“callbutton”.Weareatyourserviceatanytime.P:Thankyouathousandtimes.S:Bytheway,theairsicknessbagcanbefoundinyourseatpocket.Ifyoufeelsick,useit.Wewilltakeitawaylater.P:Isee.Thankyou!1.Howlonghaveyoubeenlikethis?

是从什么时候开始有这种感觉的?PartⅠDialoguesNotestoDialogue1一般用于医生询问某种症状出现的时间以便做出合理的诊断。例如Howlonghaveyoubeenfeelingsick?什么时候开始感到恶心的?sick

在这里是“恶心”的意思,即“想呕吐”。Unit12ServingSickPassengers——PartA2.Ifeeldrummingintheears,andIalsofeelsick.

我觉得有点耳鸣,而且还恶心。Ear-drum是“耳鼓,鼓膜”的意思。

Ear-drumming表示“耳鸣”。PartⅠDialoguesNotestoDialogue1例如Childrenfromhouseholdswithalowincomearemorelikelytosufferfrompoorhealth.低收入家庭中的孩子的健康状况往往也就较差。sufferfrom表示betroubledby。Unit12ServingSickPassengers——PartA2.Ifeeldrummingintheears,andIalsofeelsick.

我觉得有点耳鸣,而且还恶心。这句话还可这样表达:IfeeleardrummingandIalsofeellikevomiting.3.Haveyoueversufferedfromairsicknessbefore?

您以前有过晕机吗?PartⅠDialoguesNotestoDialogue15.Youcanchewsomesweetsthenyourearachewillberelieved.

您可以嚼一些糖果,这样您的耳朵疼痛就能有所缓解。例如

Mycarisintip-topconditionatthemoment.我的汽车目前处在最佳状态。Unit12ServingSickPassengers——PartA4.Butmybody-checkreportsaidmyhealthisinthetopcondition.

我的体检报告上显示我的身体状况非常棒。beintopcondition表示“状态良好”。relieve

表示“缓解”。PartⅠDialoguesNotestoDialogue16.Doyoufeelanybetter?

您感觉好点了吗?例如TheGovernmentactedquicklytorelievethewidespreaddistresscausedbytheearthquake.地震造成大范围的灾难,政府迅速采取行动赈济灾民。Unit12ServingSickPassengers——PartA同样的表达方法还有Howareyoufeelingnow?Isitanybetternow?relieve

表示“缓解”。(Apassengerpushesthecallbutton.Astewardessgoesthere)S:Didyoucallus,sir?Whatisthematter?P:I’vegotasplittingheadache.IfeelachillinbothmyhandsandfeetandIhavepaininmystomachandback.1Ialsofeelextremelycold.I’mafraidI’vecaughtabadcold.S:Oh,Iamsorrytohearthat,sir.IsthereanythingIcandoforyou?P:Couldyougivemesomethinghottodrink?S:Whatwouldyouliketodrink?Coffeeortea?P:Justacupofhotwater,please.S:Waitamoment,Iwillberightback.PartⅠDialoguesDialogue2Unit12ServingSickPassengers——PartAPartⅠDialoguesDialogue2S:Hereyouare,sir.Mindyourhand.It’shot.Bytheway,Ithinkyou’dbettertakesomemedicine.Wehavesomemedicineforcolds.2Ihavebroughtsomeforyou.P:Thatwouldbeverykindofyou.S:Pleasetaketwotabletsfirstwithhotwater.Andafterthat,youcantakeanap.Iwillbringyouablanket.P:It’sreallyniceofyou.(20minuteslater)S:Howareyoufeelingnow?P:Evenworse.Ifeellikevomiting.S:Letmehelpyougotothefrontcabin.Therearesomevacantseatsthere.Icantakeoutthearmrestsandletyouliedown.3...Unit12ServingSickPassengers——PartAPartⅠDialoguesDialogue2Hereweare.Sitdownhere.(Thestewardessremovesthearmrest).Pleaseliedown.Theairsicknessbagisinyourseatpocket.Ifyoufeelsick,youmayuseit.Andwe’lltakeitawaylater.Isitanybetternow?P:No,Istillfeelrathergroggy.S:Don’tworry.Iwillpageforadoctor.4

…(announcement)Ladiesandgentlemen,mayIhaveyourattention,please?Thereisasickpassengeronboard.Ifthereisadoctororanurseonthisflight,pleasecontactanyofourcabinattendantsimmediately.Thankyou.Unit12ServingSickPassengers——PartAPartⅠDialoguesDialogue2(afewminuteshaspassed)S:Iamsosorrytotellyouthereisnodoctorornurseonboard.Butwehaveinformedthegroundstaffandtheywilltakeyoutothehospitalassoonaswereachtheairport.Isthatallright?P:Ireallycan’tthankyouenoughforeverythingyou’vedoneforme.S:Pleasedon’tmentionit.Thatismyduty!Unit12ServingSickPassengers——PartA1.IfeelachillinbothmyhandsandfeetandIhavepaininmystomachandback.我感觉手脚冰凉,而且还有点胃疼和背疼。PartⅠDialoguesNotestoDialogue2例如

medicineforcough/pains。例如Ifeelpaininmayeyes.我感觉眼睛有点疼痛。feelchillin表示身体的某个部位感到寒冷。当身体的某个部分感到疼痛的时候,一般用have/feelpainin...medicineforcolds表示治感冒的药物。2.Wehavesomemedicineforcolds.我们有治感冒的药。Unit12ServingSickPassengers——PartA3.Icantakeoutthearmrestsandletyouliedown.

我可以去掉扶手让您躺下。PartⅠDialoguesNotestoDialogue2page

表示“(通过扩音器、传呼机等)呼叫”。4.Iwillpageforadoctor.

我来广播找医生。Unit12ServingSickPassengers——PartA(Apassengerlooksillandastewardesscomesuptohim)S:Isthereanythingwrongwithyou,sir?P:Iamsufferingfromearache.S:Youmayfeelpaininyourearsduetothechangeinairpressure.Youcanrelievetheearachebychewingsomething.Icanbringyousomerefreshments.P:Don’tbother1,Miss.Itriedtodothat.Ihaveevenhadthreepiecesofchewinggumsinmymouth.Butithasn’thelpedmuch.Myear-drumsstillhurts.S:Letmegiveyousomewater.Holdyourbreathandswallowatthesametime.P:Thankyou.Icantry.PartⅠDialoguesDialogue3Unit12ServingSickPassengers——PartAPartⅠDialoguesDialogue3(Thestewardessbringsacupofwarmwaterfromthegalley.)S:Howdoyoufeelnow?P:Nobetter.S:Letmetellyouanotherwaytorelievetheearache.Youjusttrytostopyournosewiththefingersandblowyournose2.Likethis.(thestewardessshowshimhowtodothat.)P:It’sstilluseless.S:Haveyougotacold?P:Yes,Icaughtabadcoldyesterday.Mynoseisstuffedup.3S:Oh,thatistheproblem.YoucantrysomenosedropsUnit12ServingSickPassengers——PartAPartⅠDialoguesDialogue3P:ButIdidnotbringanynosedropswithme.HowcanIgetnosedrops?S:Pleasedon’tworry.I’llgetitforyou.Justamoment,please.

Hereyouare.Ithinkitshouldbeallrightinafewminutes.P:Thanksalot.Youarereallythoughtful.S:Howareyoufeelingnow?P:Muchbetter.Thankyouverymuch!S:Iamsogladtobeofhelp.4Unit12ServingSickPassengers——PartA1.Don’tbother.别麻烦了。PartⅠDialoguesNotestoDialogue3例如

Don’tbotheryourselfaboutsuchatrifle.不要为这种小事操心。bothersb/oneself表示“麻烦某人,打扰某人”。Unit12ServingSickPassengers——PartAI’msorrytobotheryou,butwouldyoudomeafavor?很抱歉麻烦你,你愿意帮我一个忙吗?2.Youjusttrytostopyournosewiththefingersandblowyournose.

您只要用手指捏住鼻子鼓气。3.Icaughtabadcoldyesterday.Mynoseisstuffedup.

我昨天得了重感冒,鼻子堵塞了。PartⅠDialoguesNotestoDialogue3beofhelp=behelpful.同样的短语还有:beofuse=beuseful,beofnecessity=benecessary.

Unit12ServingSickPassengers——PartA例如

Ihopemysuggestionwillbeofuse.我希望我的建议有用。4.Iamsogladtobeofhelp.

我很高兴能给您帮助。PartⅠDialoguesWordsandPhrasesAirsickness [‘eəsiknəs] n.高空病,空晕病,晕机[医]airsick [‘eə’sik] adj.航空病的,晕机的earache [‘iəreik] n.(不可数名词)耳部疼痛relieve [ri’li:v] vt.使轻松(宽慰),缓解,调剂,接替pill [pil] n.药丸split [split] v.分裂,撕裂,分担 n.裂口,分裂chill [tʃil] vt.使变冷(冷冻) n.寒冷(气),风寒,寒战Unit9DrinkService——PartAUnit12ServingSickPassengers——PartAPartⅠDialoguesWordsandPhrasesUnit9DrinkService——PartAUnit12ServingSickPassengers——PartAtablet [‘tæblit] n.药片,碑,牌,(木、竹)简vacant [‘veikənt] adj.空着的,空缺的,茫然的,空虚的vomit [‘vɔmit] v.呕吐groggy [‘grɔgi] adj.体弱的,不稳的chewinggums 口香糖stuffedup 填满的nosedrops 滴鼻剂[药]PartⅠDialoguesWordsandPhrasesUnit9DrinkService——PartAUnit12ServingSickPassengers——PartAtablet [‘tæblit] n.药片,碑,牌,(木、竹)简vacant [‘veikənt] adj.空着的,空缺的,茫然的,空虚的vomit [‘vɔmit] v.呕吐groggy [‘grɔgi] adj.体弱的,不稳的chewinggums 口香糖stuffedup 填满的nosedrops 滴鼻剂[药]WordsandPhrasesPartⅠDialoguesCommunicativefunctionsformakingdeductionsandofferinghelp1.Itappearsasif/asthough...2.Itseemsasif/asthough...3.Itlookslike/asif/asthough...4.Chancesarethat...Unit9DrinkService——PartAPassengerswillfromtimetotimefeelsickoratleastuncomfortableontheplane.Sometimestheythemselvesevenhavenoideawhatisgoingonorwhatiswrong.Undersuchcircumstances,anexperiencedstewardesscanmakesomedeductionsbyusingthefollowingsentences.看起来好像是……

看起来好像是……

看起来好像是……

有可能……

a.MakingdeductionsUnit12ServingSickPassengers——PartAWordsandPhrasesPartⅠDialoguesCommunicativefunctionsformakingdeductionsandofferinghelp5.Youmustbe/mightbe...6.Itmustbe...7.Itmusthavebeen...8.Itwouldn’tbesurprisedif...Unit9DrinkService——PartAPassengerswillfromtimetotimefeelsickoratleastuncomfortableontheplane.Sometimestheythemselvesevenhavenoideawhatisgoingonorwhatiswrong.Undersuchcircumstances,anexperiencedstewardesscanmakesomedeductionsbyusingthefollowingsentences.您一定是……

这一定是……(对现在的猜测)

这一定是……(对过去的猜测)

如果……,我不感到意外。

a.MakingdeductionsUnit12ServingSickPassengers——PartAWordsandPhrasesPartⅠDialoguesCommunicativefunctionsformakingdeductionsandofferinghelp1.MayIhelpyouwith...?2.CanIgiveyouahand?3.Wouldyoulikemeto...?4.MayIbeofanyassistance?Unit9DrinkService——PartAPassengerswillfromtimetotimefeelsickoratleastuncomfortableontheplane.Sometimestheythemselvesevenhavenoideawhatisgoingonorwhatiswrong.Undersuchcircumstances,anexperiencedstewardesscanmakesomedeductionsbyusingthefollowingsentences.我可以帮助您……吗?

要我帮您吗?

您想让我……吗?

要我协助您一下吗?

b.Aftermakingdeductions,assistanceshouldbeoffered:Unit12ServingSickPassengers——PartAWordsandPhrasesPartⅠDialoguesCommunicativefunctionsformakingdeductionsandofferinghelp5.Here,letmehelpyou!6.Wouldn’tyouliketohavemehelpyou’...?7.IsthereanythingIcandoforyou?8.Ifyoulike,we’dbehappyto...Unit9DrinkService——PartAPassengerswillfromtimetotimefeelsickoratleastuncomfortableontheplane.Sometimestheythemselvesevenhavenoideawhatisgoingonorwhatiswrong.Undersuchcircumstances,anexperiencedstewardesscanmakesomedeductionsbyusingthefollowingsentences.来,让我帮您!

您不想让我来帮您(吗)……?

有什么事情可以为您效劳的吗?

如果您愿意,我们很乐于……

b.Aftermakingdeductions,assistanceshouldbeoffered:Unit12ServingSickPassengers——PartAWordsandPhrasesPartⅠDialoguesCommunicativefunctionsformakingdeductionsandofferinghelp9.Youknow,itwouldn’tbeanytroubleformetodothat.10.Youshouldn’tbedoingthat!Letme...11.WhatcanIdoforyou?12.Justfeelfreetoletmehelpyou!Unit9DrinkService——PartAPassengerswillfromtimetotimefeelsickoratleastuncomfortableontheplane.Sometimestheythemselvesevenhavenoideawhatisgoingonorwhatiswrong.Undersuchcircumstances,anexperiencedstewardesscanmakesomedeductionsbyusingthefollowingsentences.您知道,做这件事对我来说一点都不麻烦。

您不应该那样做,让我来……

我能为您做点什么呢?

请直接告诉我能为您做的事情。

b.Aftermakingdeductions,assistanceshouldbeoffered:Unit12ServingSickPassengers——PartAPartADialoguesPartBSupplementaryReadingPartⅠDialoguesPartⅡExercisesPartⅢAnnouncementsUnit12ServingSickPassengersOralEnglishforCivilAviationServiceWordsandPhrasesPartⅡExercises1.Answerthefollowingquestionsaccordingtothedialogues.a.Howmanywaysdoyouknowtorelievepainswhenapassengerfeelsearacheintheflight?b.Isthereanymedicineontheplane?c.Whatisthesymptomwhenapassengerfeelsairsick?Unit9DrinkService——PartAUnit12ServingSickPassengers——PartAWordsandPhrasesPartⅡExercises2.TranslatethefollowingtermsintoEnglish.ear-drummingstomachacheliedownchewinggun

airsickairpressurechewingvomitnosedropsholdbreathtakeoutmedicineforcoldsairsicknessbagfrontcabin晕机耳鸣胃疼躺下口香糖气压咀嚼感冒药呕吐鼻药水屏住呼吸拿走清洁袋前舱Unit12ServingSickPassengers——PartAWordsandPhrasesPartⅡExercises3.TranslatethefollowingtermsintoChinese.AirsicknessseatpockettakeawaypageforadoctortakeoutthearmrestPillgroundstaffsufferfrom椅袋拿走广播找医生拿走扶手晕机

药片地面工作人员减轻耳朵疼痛

向鼻子中吹气重感冒背疼没有好转

气压nobetterrelieveearacheblowyournoseabadcoldhaveapaininthebackairpressureGroggyairsicknessbag遭受

昏昏沉沉的清洁袋Unit12ServingSickPassengers——PartAWordsandPhrasesPartⅡExercises4.Filltheblanksinfollowingdialogues.Dialogue1S:Excuseme,sir.Didyoupressthecallbutton?WhatcanIdoforyou?P:Yes,I

(感到恶心).Idon’tknowwhatisgoingon.S:Haveyoueversufferedfrom

(晕机)?P:No,thisismyfirsttimetotakeflight.Ijusthave

(耳鸣).S:Youjustneedto

(咀嚼)somesweets.Itwillbebettersoon.P:Itdoesn’tworkatall.Ihavealreadyhadthreepiecesof

(口香糖)feelsickairsicknesseardrummingchewchewinggumsUnit12ServingSickPassengers——PartAWordsandPhrasesPartⅡExercises4.Filltheblanksinfollowingdialogues.Dialogue1S:ThenIwillgiveyouacupofwater.

(屏住呼吸)andswallowatthesametime.P:Thankyou,Iwilltry.S:

(现在感觉怎么样)?P:

(没有好转).S:Letmetellyouanotherwayto

(减轻)theearache.Youjusttrytostopyournosewithfingersandblowyournose.P:Yes,Ifeelbetternow.HoldyourbreathHowareyoufeelingnowNobetterrelieveUnit12ServingSickPassengers——PartAWordsandPhrasesPartⅡExercises4.Filltheblanksinfollowingdialogues.Dialogue2S:Whatisgoingon,sir?P:I’vegota

(严重的头疼).Ifeel

(冷)inbothmyhandsandfeet.IamafraidIhavegota

(重感冒).S:Oh,Iamsorrytohearthat.WhatcanIdoforyou?P:Ijustwantacupofhotwater.S:OK.AndIwillalsogiveyoursomemedicines.Wehavesome

(感冒药).P:Youaresothoughtful.S:Howdoyoufeelnow?splittingheadacheUnit11ApologizingforMakingMistakes——PartAchillbadcoldmedicinesforcoldsUnit12ServingSickPassengers——PartAWordsandPhrasesPartⅡExercises4.Filltheblanksinfollowingdialogues.Dialogue2P:Evenworse.I

(想吐).S:Letmehelpyougotothe

(前舱).Thereare

(空座)there.Icantakeoutthearmrestandletyouliedown.…Hereweare.Sitdownhere.Pleaseliedown.The

(清洁袋)isinyour

(座椅口袋).Ifyoufeelsick,youmayuseit.Wewilltakeitawaylater.Isitanybetternow?P:Thankyou.Ifeelalotbetter.feellikevomitingUnit11ApologizingforMakingMistakes——PartAfrontcabinvacantseatsairsicknessbagUnit12ServingSickPassengers——PartAseatpocketWordsandPhrasesPartⅡExercises5.TranslatethefollowingsentencesintoChinese.Theairsicknessbagisinyourseatpocket.Ifyoufeelsick,youmayusetheairsicknessbag,andwewilltakeitawaylater.Howareyoufeelingnow?WehaveinformedthegroundstaffandtheywilltakeyoutothehospitalassoonaswereachtheairportPleasedon’tmentionit清洁袋在椅袋里。

您要是感到恶心想吐,可以使用清洁袋,我们随后会拿走。

现在感觉如何?

我们已经通知了地面工作人员,我们一到机场他们就把您送到医院去。

不用谢。

Unit12ServingSickPassengers——PartAWordsandPhrasesPartⅡExercises6.TranslatethefollowingsentencesintoEnglish.Youjusttrytostopyournosewiththefingersandblowyournose.

Didyoupressthecallbutton,sir?

先生,是您按的呼叫按钮吗?我看您应该吃点药,我们有治感冒的药,我给您拿来。别着急,我来广播找医生。我昨天得了重感冒,鼻子堵塞了。您只要用手扭住鼻子鼓气就行。Ithinkyoushouldtakesomemedicines.Wehavesomemedicinesforcolds;Iwillfetchsomeforyou.

Don’tworry.Iwillpageforadoctor.

Icaughtabadcoldyesterday.Mynosehasstuffedup.

Unit12ServingSickPassengers——PartAWordsandPhrasesPartⅡExercises7.Simulation:Studentsshouldworkinpairsandcreatedialoguesbasedonthefollowingsituations.Younoticethatapassengerisuncomfortable,soyoucomeuptoherandaskthereasons.Apassengerfeelssick,andheasksyouforhelp.

Oneofthepassengersfeelschillinbothhishandsandfeet,andhecoughsalot.Hemighthavecaughtabadcold.Comeovertohimtooffersomehelp.Unit12ServingSickPassengers——PartAPartADialoguesPartBSupplementaryReadingPartⅠDialoguesPartⅡExercisesPartⅢAnnouncementsUnit12ServingSickPassengersOralEnglishforCivilAviationServicePartⅢAnnouncementsAnnouncement1formedicalsituation(Severelyillpassengerrequiringimmediatereturn/diversion1/delay/additionalstop)Oncewehaveanyfurtherinformationwewillinformyouatthefirstopportunity.Thankyouforyourunderstandingandcooperation.Unit12ServingSickPassengers——PartALadiesandgentlemen,Thisisyourcaptain/fromtheflightdeck2.We’resorrytoinformyouthatwewillreturnto/divertto××airportduetoamedicalsituation3,apassengeronboardrequiresimmediatemedicalattention.PartⅢAnnouncementsNotestoAnnouncement11.Severelyillpassengerrequiringimmediatereturn/diversion

Unit12ServingSickPassengers——PartA机上有重症患者,我们将立即返航/备降immediatereturn/diversion表示马上,立即返航或者备降。

例如

Thisisanissuethatneedsyourimmediateresponse.这个问题需要你立即作出反应。2.Thisisyourcaptain/fromtheflightdeck.

我是机长/这是来自飞机驾驶舱的广播。flightdeck指飞机驾驶舱或者航空母舰的飞行甲板,这里指的是前者。

PartⅢAnnouncementsNotestoAnnouncement13.We’resorrytoinformyouthatwewillreturnto/divertto××

airportduetoamedicalsituationUnit12ServingSickPassengers——PartA我们很抱歉的通知您,由于出现患病旅客,我们将返回/备降××机场。

例如Hissuccesswaslargelyduetohishardwork.他的成功在很大程度上归功于他的辛勤劳动。bedueto表示“由于”。

Thecreditisduetoyou.荣誉应该归于你。PartⅢAnnouncementsAnnouncement2formechanicalproblemThisisthecaptainspeaking.Becauseofmechanicalproblemthatneedscorrection,wehavedecidedtomakeanadditionalstopandlandat××

airportat××a.m./p.m.Furtherinformationwillbeinformedtoyouassoonaspossible.Unit12ServingSickPassengers——PartALadiesandgentlemen,Weapologizefortheinconveniencecaused.1

Thankyouverymuchforyoursupportandcooperation.PartⅢAnnouncementsNotestoAnnouncement21.Weapologizefortheinconveniencecaused.Unit12ServingSickPassengers——PartA我们对由此给您造成的不便深表抱歉。

apologizetosbforsth,表示为“某事向某人道歉”。例如Harryapologizedtohisteacherforcomingtoschoollate.哈利为上学迟到向老师认错。PartⅢAnnouncementsAnnouncement3formedicalstituationMayIhaveyourattention,please?Thereisasickpassengeronboard.Ifthereisadoctororanurseonthisflight,pleasecontactanyofourcabinattendantsimmediately.Thankyou.Unit12ServingSickPassengers——PartALadiesandgentlemen,PartⅢAnnouncementsWordsandPhrasesseverely [siviəli] adv.剧烈地,严格地diversion [dai’və:ʃən] n.转移,转向,消遣,临时绕行路deck [dek] n.甲板,层面medicalattention 医疗帮助/救助atthefirstopportunity 第一时间furtherinformation 进一步的消息thankyouforyourunderstandingandcooperation 感谢您的理解与合作thankyouforyoursupportandcooperation 感谢您的支持与合作Unit12ServingSickPassengers——PartAPartADialoguesPartBSupplementaryReadingPartⅠDialoguesPartⅡExercisesPartⅢAnnouncementsUnit12ServingSickPassengersOralEnglishforCivilAviationServiceMostoftheairlineshavespecialcategoriesofpassengerswhoreceivespecialattention.Theseincludesuchpassengersas:Celebritiesandotherimportantpeople.ThetermVIPisoftenusedforthesepassengers.Manyairportshavespecialfacilitieswheretheycanwaitforoutgoingflights.1Handicappedorillpassengers.Wheelchairs,ambulances,andspecialseatingarrangementscanbeprovided.Useofanambulance,incidentally,wouldnormallybeatthepassenger’sownexpense.2Infantsorunaccompaniedchildren.Specialfacilitiesareusuallyavailableforinfants.Unaccompaniedchildrenusuallyreceivehelpfromapassengerserviceagent.

SupplementaryReadingSpecialcategoriesofpassengersUnit12ServingSickPassengers——PartAPassengerswhorequirespecialfood.Ifthepassengernotifiestheairlineinadvance,arrangementscanbemadeforhimtoreceivespecialfood.Passengerswithlanguageproblems.Theairlinewillattempttohaveanagentonhandattheairporttohelppassengerswiththedepartureandarrivalformalities.3Passengersondivertedflights.4Whenweatherforcesanairporttoclose,flightsmaybedivertedtoanotherairport.Theairlinemusteitherprovidehotelaccommodationsuntiltheflightcanproceedtoitsscheduleddestinationormustprovidealternatetransportationbyground.Passengersmakingdirectconnections.5Atmanyairports,passengerserviceagentshelpsuchpassengerstocheckinfortheconnectingflight.SupplementaryReadingSpecialcategoriesofpassengersUnit12ServingSickPassengers——PartAFirst-timepassengerswhohaveneverflownbeforeandwhomaybenervousaboutairtravel.Theelderlywhomovesuneasilyandhasdifficultyincarryingtheirbaggage.Passengersondelayedflightswhomissconnections.6Thestandbypassengers.Thisisapassengerwhodoesnothaveaconfirmedreservationonthedepartingflightandistravelingonthespace-availablebasis7,thatis,ifseatremainsunsoldwhentheplaneisreadytoleave,hecanpurchaseaticketfortheflightatthelastminute.Hemaybeapassengerwhoseplanshavechangedoronewhohasmissedaconnectionbecauseofadelayedflight.Hemaybeanairlineemployeetravelingonareduced-farebasis.8

Orhemaybetravelingonayouthormilitaryfare.SupplementaryReadingSpecialcategoriesofpassengersUnit12ServingSickPassengers——PartA

Whenallthepassengerswithconfirmedreservationshaveboardedtheflight,theremainingseats,ifany,canbesoldtothestandbys,usuallyonthefirstcome,firstservedbasis.9

Thegroundpassengerserviceagentsareresponsiblefortakingcareofallthosepassengers.10

Theymustprovidecourteousandefficientserviceattheairports.Obviously,awarmconcernforotherpeopleisanecessaryqualificationforpassengerservicework.

Allairlineemployeeswhosejobsbringthemincontactwiththepublicshareintheresponsibilityformakingdepartingandarrivingprocedureseasierforthepassenger.Theticketandreservationsagentmustgivehimaccurateinformation.Thepassengerserviceagentattheairportmustspeedupthecheck-inprocess.Bereadytohelpwithspecialproblems,andingeneral,assistinovercomingtheconfusionthatseemstobeafeatureofmanyairports.

SupplementaryReadingSpecialcategoriesofpassengersUnit12Se