《工程管理专业英语》课件 Unit 5 Quality Management

工程管理专业英语EnglishforProjectManagement讲授人：Unit5QualityManagementPART05目录CONTENTSDialogueSectionAQualityManagementSectionBLead-inUnit5QualityManagementLead-inIdentifythepicturesbelow.Matchthemwiththewordsinthebox.concreteQualityManagementSystemresidentengineerSectionADialogue1Qualityisoneoftheessentialfactorsthatensurethesuccessofaconstructionproject.Mr.Wilson,theresidentengineerisconductinganexternalqualitycheckwiththecontractor’sengineer,Mr.SmithW=Mr.WilsonS=Mr.SmithUnit5QualityManagementSectionADialogue1S:Goodmorning,Mr.Wilson.Welcometotheconstructionsitetoconductthequalitycheck.Wewillcooperatewithyourinspection.Followme,please.W:Thankyou,Mr.Smith.Ourworkbegins.Lookattheconcretecubes.IhavebeenobservingthemforawhileandIthinkthereissomethingwrongwiththeconcrete.S:Really?Isitnecessarytoconductatest?Unit5QualityManagementSectionADialogue1W:Ithinkso.Let’sdoitwiththehelpofthetestingengineers,ok?S:Ok.W:I’msorry,Mr.Smith,butthetestshowsthatthewater/cementratiodoesnotconformtospecifications.

S:I’msorrythatthequalitydefectoccurs.Asthecontractor’sengineer,Isincerelyrequestthatpleasegiveusachancetodotheremedy.Unit5QualityManagementSectionADialogue1W:Mr.Smith,itismydutytorecordthequalityinspectionresultsandreporttotheowner.ButIwillsuggestcallingaspecialmeetingtotalkabouthowtodealwiththeproblem.S:Thankyou,Mr.Wilson.Qualityisthelifeofaproject.Concerningtheproblem,IwillreporttotheContractor’sprojectmanagerandwe’llprovidethedetailsofourremedyasquicklyaspossible.W:Thatwillbebetter,Mr.Smith.Thankyouforyourcooperation.Unit5QualityManagementSectionANewWordsconduct[kənˈdʌkt]v.toorganizeanddoaparticularactivity安排；实施inspection[ɪnˈspekʃn]n.tohavealookatsth.closely,especiallytocheckwhethersth.issatisfactory检查observe[əbˈzɜːrv]v.Towatchsb./sth.carefully,especiallytolearnmoreaboutthem观察；注视Dialogue1Unit5QualityManagementSectionANewWordsratio[ˈreɪʃiəʊ]n.therelationshipbetweentwogroupsofpeopleorthingsthatisrepresentedbytwonumbersshowinghowmuchlargeronegroupisthantheother比例，比率specification

[ˌspesɪfɪˈkeɪʃn]n.arequirementwhichisclearlystated,forexampleaboutthenecessaryfeaturesinthedesignofsomething规格，规范defect[ˈdiːfekt]n.afaultinsth.orinthewayithasbeenmadewhichmeansthatitisnotperfect缺陷，毛病Dialogue1Unit5QualityManagementSectionAPhrasesandExpressionsconformto 符合callameeting 召开会议Unit5QualityManagementSectionADialogue2Mr.TangandMissLi,whomajorincivilengineering,aretalkingaboutthemiracleengineeringintheworldandhowthequalityofprojectsisensured.T=Mr.TangL=MissLiUnit5QualityManagementSectionADialogue2T:Hi,Li.Inoticedthatyou’rereadingabookaboutcivilengineering.I’minterestedinit.Couldyoutellmesomethingaboutthedetailedcontentofthebook?L:Hi,Tang.Itisaboutthemiracleengineeringintheworld.T:Themiracle?Couldyoushowmeanexampleaboutthemiracleproject?L:Ofcourse.ThefirstinthebookisthePantheoninancientRome.Unit5QualityManagementSectionADialogue2T:TheRomanswerecalledmasterbuilders.I’mwonderingwhytheirancientprojectsdonotfallintoruinswiththelongpassageoftime.L:Me,too.Accordingtothetext,concretewasonereasonforRomanengineers’success.ThePantheon’sroofisthelargestconcretedomewithoutsupportintheworld.Romanconcretedoesnotlosemuchofitsfirmnessbecauseoftime.Accordingtotheresearch,thecementRomansusedtobindtheconcretewasamixtureoflimeandvolcanicash,whichcontributedtothestrengthanddurabilityoftheconcrete.Unit5QualityManagementSectionADialogue2T:Thus,constructionmaterialsareessentialforthequalityoftheproject,right?L:Yes.T:Doesthebooktellsomeexamplesaboutmiracleengineeringinmoderntimes?L:Yes,therearealsosomeinnovativeprojectsinmodernworld,suchastheEiffelTowerandBeijingNationalStadium.T:Thenhowweretheybuiltsuccessfully?Unit5QualityManagementSectionADialogue2L:Therearenumerousfactors.Ithinkthemostimportantoneisthequalitymanagementsystemthattheconstructionadopts.

T:Oh,Isee.Itiswonderfultotalkaboutcivilengineeringwithyou.Thankyou.L:Mypleasure.Unit5QualityManagementSectionANewWordsdetailed[ˈdiːteɪld]adj.givingmanydetailsandalotofinformation详细的miracle [ˈmɪrəkl]n.aluckythingthathappensthatyoudidnotexpectorthinkwaspossible奇迹Pantheon[ˈpænθiɑːn]n.atemplebuiltinhonorofallthegodsofanation万神庙master[ˈmæstər]n.apersonwhoisskilledatsth.能手，大师Dialogue2Unit5QualityManagementSectionANewWordsdome[dəʊm]n.aroundroofwithacircularbase穹顶lime[laɪm]n.awhitesubstanceobtainedbyheatinglimestone,usedinbuildingmaterials石灰durability[dərəˈbɪlɪti]n.likelytolastforalongtimewithoutbreaking耐久性innovative[ˈɪnəveɪtɪv]adj.introducingorusingnewideasorways创新的Dialogue2Unit5QualityManagementSectionANewWordsnumerous[ˈnuːmərəs]adj.existinginlargenumbers众多的adopt[əˈdɒpt]v.tostarttouseaparticularmethod采用Dialogue2Unit5QualityManagementSectionAPhrasesandExpressionscivilengineering土木工程BeijingNationalStadium北京国家体育场Dialogue2Unit5QualityManagementSectionAExercise1Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)accordingtothedialogues.1.AccordingtoDialogue1,thequalitycheckisconductedbyMr.Smith.2.Thewater/cementratioisnotinaccordancewiththespecifications.3.Thecooperationbetweentheownerandthecontractorwillcometoanend.Unit5QualityManagementSectionAExercise14.AccordingtoDialogue2,ancientRomansweretalentedatconstruction.5.AccordingtoDialogue2,thePantheondoesnotfalltoruinsbecauseofitsstructure.Unit5QualityManagementSectionAExercise2Oralpractice:Pairwork.Usethequestionsbelowtointerviewyourpartner.Thenchangeroles.1.Whoistheresidentengineer?

。2.Whatproceduremaybedoneiftheresidentengineerfindssomethingwrongwiththeconstructionmaterial?

。

Unit5QualityManagementSectionAExercise23.CouldyounameonemiracleengineeringinancientRome?

。

4.Whatarethefactorsthatmaycontributetothesuccessofaproject?

。5.Isconcreteessentialduringtheconstructionofaproject?

。Unit5QualityManagementSectionAExercise3PracticalActivity:Workinpairsandmakeaconversation.SupposeyouareMrs.Smith,theprojectmanagerofanofficebuildingproject.Theresidentengineerreportstoyouthatthereisaqualityproblemwiththeconstructionmaterials.Therefore,youneedtonegotiatewithMr.Cheng,thesuppliermanager

tosolvetheproblem.Unit5QualityManagementSectionBQualityManagementQualitymanagementhasseenatransitionfromreactingtotheoutcomeofsiteproductionactivitiestobecomingastrategicbusinessfunctionaccountingfortheraisond’etreofconstructioncompanies.Aconstructioncompanycannolongersuccessfullycompeteinthemodernconstructionindustryunlessitcanassureitsclientsofahigh-qualityproduct.Themanufacturingqualityofaproductplaysacrucialroleinitshigh-qualitydelivery.Unit5QualityManagementSectionBQualityManagementNowadays,clientsuse“quality”inadditionto“price”todistinguishbetweencontractorsandtoassesstheeffectivenessoftheproceduresthecontractorsuseonthejobsite.Constructioncompaniesmustadoptamorestrategicapproachtothequalitysystemstheyuseiftheyaretoremaincompetitiveandhavegoodcommercialprospects.Unit5QualityManagementSectionBSincethe1990s,orperhapsbefore,qualityinbuildingshasdrawnalotofattention.Manygovernmentdepartmentshavemadeitmandatoryforcontractingfirmstohavetheirqualitysystemaccredited.Theinternationallyrecognizedstandardforqualitymanagementsystem(QMS)accreditationisISO9000.Thechallengesandobstaclesencounteredinutilizingthisqualitymanagementsystemweredescribedbysmallercontractors,whilesomelargercontractorsbenefitedmorefromtheimplementationofthequalitymanagementsystem.Unit5QualityManagementQualityManagementSectionB1.ConstructionAdoptsQualityManagementSystemsQualityManagementUnit5QualityManagementAsystemisdefinedbyISO9000:2000asacollectionoflinkedorinteractingparts.Differentmanagementsystems,suchasfinancial,environmental,andqualitymanagementsystems,mightbeincludedinasystem.Aqualitymanagementsystemisamanagementtoolusedbyconstructioncompaniestoguideandoverseetheirqualitystandards.Usually,inordertorunaqualitymanagementsystem,abuildingcontractorneedstoestablishaqualitydocument.Thisqualitydocumentmainlyincludesthefollowingthreeparts:SectionB(1)A

Manualonquality:Themanualonqualityspecifiesacompany’sgeneralqualityrules,methodsandprocesses.Typically,amanualonqualityincludesthefollowing:①Astatementofcompanypolicy,includingasummaryoftheworkundertakenandthecompany’spolicyobjectivesforimplementingthequalitysystemaccordingtotherequirementsofastandard.Unit5QualityManagementQualityManagementSectionB②Abroaddeclarationreinforcingthecompany’sdedicationtoputtinginplaceaqualitysystem.③Recorrectandreassign.④Theorganizationofthecompanyincludesauthorityandaccountability.⑤Anoverviewofthedifferentregulations.Unit5QualityManagementQualityManagementSectionB(2)Theregulationsonquality:Theseregulationsaremethodologicalstatementsreferencingpertinentspecificationdocumentsthatoutlinethestepsrequiredtoconductbusinessoperationsinamannerthatensuresquality.Forexample,theproductionofconcreterequiresfollowingqualityregulations.Theregulationsonqualityareasfollowed:Unit5QualityManagementQualityManagementSectionB①Theregulations’scopeandpurpose.②Theorderinwhichtheregulationsonqualityareperformed.③Individualsinchargeofcarryingouttasksandmakingsurethatrequirementsarefulfilled.④Correctivemeasuresintheeventthatnon-conformanceisfound.Unit5QualityManagementQualityManagementSectionBBeforepreparingthequalityregulations,theconstructioncompanyhadtohaveseveralinternalprocessesinplacetomanage

itswork.Asaresult,gathering,recording,andorganizingcurrentguidelines,protocols,andpracticesconstitutesasignificantportionofthedevelopmentofqualitydocuments.Aslongasthecurrentregulationsadheretothesetpolicies,thequalitydocumentsoughttobebasedonthem.Unit5QualityManagementQualityManagementSectionB(3)Aprogrammeonquality:Inadditiontothequalitymanualandregulationsthatarerelevanttotheentireconstructioncompany,thereisaprogrammeonqualitythatisspecifictoaproject(orconstructioncontract)thattheconstructioncompanyisworkingon.Aprogrammeonqualityisadocumentthatcomesfromthequalitysystemandliststheprecisequalityregulations,materials,andtasksthatapplytoacertainprojectorcontract.Unit5QualityManagementQualityManagementSectionBIttypicallyconsistsoftheappropriatestandardqualityregulations,anyadditionalcustomizedqualityregulations,andtheconstructioncompany’squalityprogramme.Asaresult,acorporationmayhaveseveralqualityprogrammes,dependingonhowmanydifferentprojectsitisworkingon.Unit5QualityManagementQualityManagementSectionB2.QualityControl(QC)andQualityAssurance(QA)Unit5QualityManagementQualityManagementAqualityassurance(QA)programanditsassociatedactivitiesarespecificallyimplementedaspartofqualitycontrol(QC).Fewermodifications,errors,andomissionsmeanfewerdisagreementsanddisputesduetoeffectivequalitycontrol.SectionBQualityassurance(QA)coversthetasksrequiredtoguaranteeworkmeetsprojectorproductcriteriawithacertainlevelofquality.Establishingtherules,processes,standards,guidelines,training,andsystemsrequiredtogeneratequalityinaprojectisknownasqualityassurance(QA).QualityAssurance(QA)providesearlywarningthathelpstoavoidvariousqualityproblemsduringconstruction.Earlywarningsystemslikethesearecrucialinpreventingissuesfromtheinsideaswellastheoutside.Unit5QualityManagementQualityManagementSectionBUnlikequalitycontrol,qualityassuranceconcentratesonidentifyingflawsaftertheprojectisdevelopedwhilealsoemphasizingfailureavoidancemorethanthelatter.Toguaranteethatqualityisdeeplyembeddedintheproductionsystem,qualityassuranceplacesagreateremphasisonproceduralapproachesandproductionorconstructionmanagementtechniques.Plannedandmethodicalstepsarerequiredforqualityassurancetodemonstrateanyconformancetothequalitystandardandtogivesufficientconfidencethataproductorservicewillmeetspecifiedrequirementsorstandards.Unit5QualityManagementQualityManagementSectionB3.EnsurethequalityofconstructionUnit5QualityManagementQualityManagementToascertainthenecessaryqualityofabuildingproject,twosetsofdocumentationaretypicallyused.Thesearethecontractdrawingsandthespecifications.Inordertopromote“quality”construction,thecontractormakesuseofthesetwodocumentsduringthesiteoperationsphaseofanyproject.Sincetherearenosetphysicalortemporalboundariesbetweeneachprocessstepinactualconstruction,itisnotpossibletoplanthelocationandtimingofqualityinspections,unlikemanufacturinglines.SectionBUnit5QualityManagementQualityManagementQualityinspectionsarecarriedoutintheconstructionindustryaftereveryoperationorsub-operationisfinished.Mostqualityinspectionsaredoneusingavisualaid.Toensurethateachconstructionsectioncomplieswithplansandspecifications,theresidentengineerandinspectorfirstconductanexternalqualitycheckwiththecontractor’sengineerandforeman.3.EnsurethequalityofconstructionSectionBUnit5QualityManagementQualityManagementDuringthebuildingphase,therearealsoquantifiablequalitychecksconducted.Theseincludecommissioningserviceunits,checkingthealignmentofbricksandtestingthestrengthofconcretecubes,andtheresidentengineerisresponsibleforrecordingthequalityinspectionresultsreceived.3.EnsurethequalityofconstructionSectionBUnit5QualityManagementQualityManagementEngineersandworkersinconstructioncompaniesworkwitha“passtheinspection”mentality,whichbecomesaweaknessinqualitycontrol.Furthermore,thesupervisingengineersetstheconstructionqualitystandards.Iftheinspectionresultsoftheconstructionqualitystandardsnotbeconfirmedbythesupervisingengineer,thecontractorwouldberequiredtopayhighreworkcosts.3.EnsurethequalityofconstructionSectionBUnit5QualityManagementQualityManagementThecontractor’sengineersandtechnicianscanfinishthetaskoncethroughself-inspectionormaketimelyprocessadjustmentsiftheyhaveagoodunderstandingoftheproject’squalitycriteria.Thisalsoformsthecornerstoneofqualityassurance,reducingthepossibilityofsubstandardworkandexpensivereworkcosts.3.EnsurethequalityofconstructionSectionBUnit5QualityManagementQualityManagementDespitehavingcompletequalitymanagementandqualityassuranceinplace,mostclientsstillhireasupervisingengineerthrougharesidentengineerorarchitecttofeelmoresecureandreassured.However,inqualityassuranceortotalqualitymanagementconstructioncompanies,theinfluenceandimportanceofcustomerinspectorsaresignificantlyreduced.3.EnsurethequalityofconstructionSectionBNewWordsmandatory[ˈmændətɔːri]adj.Ifanactionorprocedureismandatory,peoplehavetodoit,becauseitisaruleoralaw.强制性的;法定的;义务的oversee[ˌoʊvərˈsiː]v.superviseanddirect监督，监管manual[ˈmænjuəl]n.abookwhichtellsyouhowtodosth.orhowapieceofmachineryworks说明书，使用手册reinforce[ˌriːɪnˈfɔːrs]v.Ifsomethingreinforcesafeeling,situation,orprocess,itmakesitstrongerormoreintense.加强，强化Unit5QualityManagementSectionBNewWordsdedication[ˌdedɪˈkeɪʃ(ə)n]n.giveentirelytoaspecificperson,activity,orcause奉献pertinent[ˈpɜːrt(ə)nənt]adj.relevanttoaparticularsubject相关的programme[ˈproʊɡræm]n.aseriesofactionsoreventsthatareplannedtobedone计划precise[prɪˈsaɪs]adj.exactandaccurateinallitsdetails精确的，准确的Unit5QualityManagementSectionBNewWordscustomized[ˈkʌstəmaɪzd]adj.madeaccordingtothespecificationsofanindividual定制的omission[əˈmɪʃ(ə)n]n.somethingthathasnotbeenincludedorhasnotbeendone,eitherdeliberatelyoraccidentally遗漏criteria[kraɪˈtɪriə]n.afactoronwhichyoujudgeordecidesomething标准flaw[flɔː]n.animperfectioninadeviceormachine缺陷Unit5QualityManagementSectionBNewWordsdemonstrate[ˈdemənstreɪt]v.tosay,show,orprovesomethingistrue证明ascertain[ˌæsərˈteɪn]v.learnordiscoverwithcertainty查明，确定foremen[ˈfɔːmən]n.aperson,especiallyaman,inchargeofagroupofworkers工头，工长quantifiable[ˈkwɑːntɪfaɪəbl]adj.somethingcanbemeasuredorcountedinascientificway可计量的，可量化的brick[ˈbrɪk]n.rectangularblockofclaybakedbythesunorinakiln;usedasabuildingorpavingmaterial砖Unit5QualityManagementSectionBPhrasesandExpressionsdrawattention引起注意adhereto遵守，坚持，依附

oughttobe 应该是（通常用于表达对某种情况的看法或评价）Unit5QualityManagementSectionBPhrasesandExpressionsqualityinspection质量检查qualityassurance质量保证qualitycontrol质量控制residentengineer 驻地工程师Unit5QualityManagementSectionBPhrasesandExpressions

contractor’sengineer承包方工程师supervisingengineer监理工程师Unit5QualityManagementSectionBExercise11.WhichofthefollowingstatementsofaconstructioncontractisNOTtrue?A.Ifconstructioncompanieswanttoremaincompetitiveandhaveapositivebusinessoutlook,theymustbuildamorestrategicqualitysystem.B.Smallercontractorsencounterchallengesandobstacleswhenusingthequalitymanagementsystem.C.Differentmanagementsystemsmaybeincludedinonesystematthesametime.D.QualityControlproceduresandtheirrelatedactivitiesareimplementedaspartofQualityAssurance.Choosethebestanswertoeachofthefollowingquestions.Unit5QualityManagementSectionBExercise12.Howmanypartsdoesthequalitymanualinclude?A.Five B.Six C.Three D.FourChoosethebestanswertoeachofthefollowingquestions.Unit5QualityManagementSectionBExercise13.Whichofthefollowingisamethodologicalstatementreferencingtherelevantspecificationdocument?A.Aprogrammeonquality.B.

Amanualonquality.C.

Theregulationsonquality.D.

QualityAssurance.Choosethebestanswertoeachofthefollowingquestions.Unit5QualityManagementSectionBExercise14.Whatarethetwosetsofdocumentsusuallyusedtoensurethequalityofconstructionprojects?

A.QualityAssuranceandQualityControlB.TheregulationsonqualityandaprogrammeonqualityC.AprogrammeonqualityandamanualonqualityD.ContractdrawingsandspecificationsChoosethebestanswertoeachofthefollowingquestions.Unit5QualityManagementSectionBExercise15.BuildingcontractorsneedtoestablishqualitydocumentsmainlyincludethefollowingpartsEXCEPT

?

A.Amanualonquality

B.Theregulationsonquality

C.Aqualityassuranceprogram

D.AprogrammeonqualityChoosethebestanswertoeachofthefollowingquestions.Unit5QualityManagementSectionBExercise2Fillintheblankswiththewordsgivenbelow.Changetheformwherenecessary.inspectvisualcomplyquantifyforemencarryprocessconductconcretebrickUnit5QualityManagementSectionBExercise2Sincetherearenosetphysicalortemporalboundariesbetweeneach1._______stepinactualconstruction,itisnotpossibletoplanthelocationandtimingofquality2._______,unlikemanufacturinglines.Qualityinspectionsare3._______outintheconstructionindustryaftereveryoperationorsub-operationisfinished.Mostqualityinspectionsaredoneusinga4._______aid.Toensurethateachconstructionsection5._______withplansandspecifications,theresidentengineerandinspectorfirst6._______anexternalqualitycheckwiththecontractor’sengineerand7._______.Unit5QualityManagementSectionBExercise2Duringthebuildingphase,therearealso8._______qualitychecksconducted.Theseincludecommissioningserviceunits,checkingthealignmentof9._______andtestingthestrengthof10._______cubes,andtheresidentengineerisresponsibleforreceivingthequalityinspectionresults.Unit5QualityManagementSectionBExercise3TranslatethefollowingsentencesintoChinese.1.Qualitymanagement,whichusedtobetheresultofproductionactivitiesontheconstructionsite,hasbeentransformedintoahighlystrategicbusinessinconstructioncompaniesnow.

，

。

Unit5QualityManagementSectionBExercise3TranslatethefollowingsentencesintoChinese.2.Sincethe1990s,orperhapsbefore,qualityinbuildingshasdrawnalotofattention.Manygovernmentdepartmentshavemadeitmandatoryforcontractingfirmstohavetheirqualitysystemaccredited.

，

。

Unit5QualityManagementSectionBExercise3TranslatethefollowingsentencesintoChinese.3.Aqualitymanagementsystemisamanagementtoolusedbyconstructioncompaniestoguideandoverseetheirqualitystandards.Usually,inordertorunaqualitymanagementsystem,abuildingcontractorneedstoestablishaqualitydocument.

，

。

Unit5QualityManagementSectionBExercise3TranslatethefollowingsentencesintoChinese.4.Inadditiontothequalitymanualandregulationsthatarerelevanttotheentireconstructioncompany,thereisaprogrammeonqualitythatisspecifictoaproject(orconstructioncontract)thattheconstructioncompanyisworkingon.

，

。

Unit5QualityManagementSectionBExercise3TranslatethefollowingsentencesintoChinese.5.Engineersandworkersinconstructioncompaniesworkwitha“passtheinspection”mentality,whichbecomesaweaknessinqualitycontrol.Furthermore,thesupervisingengineersetstheconstructionqualitystandardsandiftheinspectionresultsoftheconstructionqualitystandardsnotbeconfirmedbythesupervisingengineer,thecontractorwouldberequiredtopayhighreworkcosts.

，