著名国际酒店安全部程序-2SECURITY21-40

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:CONTROLBACKOFHOUSEVISITORENTRY

STANDARD:NovisitortoanybackofhouseareawillbeallowedtoproceedwithoutfirstbeingissuedaVisitorsPassandtherecordingofallrelevantdetails.

PROCEDURE:

ISSUING

ThelogsheetsaretocomplieddailyandwheneachsheetisfullpassedtotheC.O.S.forreview.

Enterdate

Entertimeofarrival(Use24hrclock)

Enterpassnumbertobeissued

Personsprintedsurname

Personscompanyoraddress(Printed)

Enterpersontobevisitedorarea

Havevisitorsignforpass(Normalsignature)

SecurityOfficeristowitnessentryandissuebadge

VISITORSARETOBEADVISEDTHATTHEI.D.CARDMUSTBEWORNATALLTIMESWHENINTHE.BUILDINGANDRETURNEDTOTHESECURITYOFFICEONLEAVINGTHEBUILDING

RETURN

Entertimeofleaving(24hrsclock)

Enterpassnumber(besureitcorrespondstoissuednumber)

Entertimeofdeparture

Havevisitorsignout

Witnessentryandreturnofpass

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:CONTROLBACKOFHOUSEVISITORENTRY

STANDARD:NovisitortoanybackofhouseareawillbeallowedtoproceedwithoutfirstbeingissuedaVisitorsPassandtherecordingofallrelevantdetails.

PROCEDURE:

InstructiongivenbytheC.O.S.

Inspectionofproperty.ByC.O.S.HighlightingallSafety,SecurityandFirePreventionFeatures.

Instructionintheoperatinghours,capacityandexitsofalloutlets

Instructionastohowthemethodwasdecided

InstructionintheSecurityOfficersdutiesintheeventofallemergencies

InstructioninallStaffdutiesintheeventofallemergencysituations

Reviewofemergencyproceduresbywrittenexamination

ReviewofEmergencyproceduresthroughexample/drills

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:FIRSTAIDTRAINED

STANDARD:SecurityOfficerswillbecertifiedbyanauthorizingbodyinfirstAid.

PROCEDURE:

AllSecurityOfficerswillattendfirstAidcoursesrelevanttomasterthenecessaryskillstoattendtoinjured.Atselectedtimes,allSecurityOfficerswillattendrefreshercoursestoremaincurrentandcertified.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:USEOFTHEPAGINGSYSTEM

STANDARD:EverySecurityOfficerwillbeproficientintheoperationofthehotelspagingsystemandbeabletoinstructothersinitsuse.

PROCEDURE:

ReceiveinstructioninthepagersusefromtheC.O.S.

Underinstructionoperatethepager

Pickuptelephonereceiveranddial8(Thiswillenteryouintothepagingsystem).

Listentoestablishifpagingsystemisclear(aconstanttonewillbeheard).

Ifclear,enterthepagernumberrequirede.g.,147.

Enter2(Thisdenotesthenumberofactivationbeepsthepagerwillreceive).

Dial0(Thisisnecessarytoensurethepagerisactivated).

Enteryourextensionnumber.

Pagersequencewillbe8-147–2–0–extensionnumber.

Ifsequencesisenteredcorrectly,acontinuoustonewillbeheardfromthereceiver.Hangupandwaitforreturncall.

ENGAGEDPAGINGSYSTEM

Onentering8listenforacontinuoustone,ifthetoneisbeepthisindicatesthepagingsystemisinuse.

Terminateattemptandwait60secondsandrepeatprocess.

PROCEDURES:(continued)

TESTINGOFPAGER

Turnpagerbuttononsideofbodyuponenotch.

Ifoperatingacontinuoustonewillbeheard.

Ifnotonethebatteriesmayneedreplacingorthepagerisfaulty.(ReplacebatteriesirhandtoEngineeringforrepair)

TOGROUPPAGE

Enter8

Enter100(Thisactivatesallpagersonthesystem).

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:CORRECTUSEOFTHEH.T.90TRANSMITTER/RECEIVER

STANDARD:EverySecurityOfficerwillbeproficientintheoperationandbasicmaintenanceoftheH.T.90inuseinthishotel.

PROCEDURE:

C.O.SwillinstructallSecurityOfficersintheusebftheradioandit’sfeatures.

TheBodyUnit.

TheAriel

TheSquelch

Thechannelselector

Theon/offcontrol

Batterychargingunit.

Afterthedemonstration,theSecurityOfficerwillbeabletoexplainallfeaturesoftheunitsfeaturesandrechargingprocessandmakeeffectiveuseofthehandset.

Operation

EnsureRadiochannelissetto1

Squelchbuttonistobesetinthelowportionofthedial

Turnradioonbyturningbuttonin.aclockwisedirection

Adjustvolumeto3/4onset

Depressthegreypressureswitchlocatedonthesideoftheradioandtransmitthespokencallsign

Messagemustbereceivedclearlythroughanotherset(ifnotcheckchannelselectorandsquelch)

PROCEDURES:(continued)

Chargingprocedure

Attheendofevery16hrsofuse

Takeradiosfromtheirprotectivecases

Ensuretheunits,areswitchedoff

Turnonchargingunit

Placeradiointhechargingbunitbracket

EnsureRadioisincontactwiththebaseofthechargingunittoeffectivelycharge.Leavechargingradioinunitfor8hrsthenremove

Aredlightwillactivateonthebaseofthechargerif4isdonecorrectly

CommunicationProcedure

Transmitting

“SheratonDarwinOnetoSheratonDarwinControlOver”

Receiving

“SheratonOnemessageendsout”

EndofMessage

“SheratonOnemessageendsout”

“SheratonDarwincontrolmessageunderstoodout”

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:CORRECTUSEOFTHEB.C.F./DRYCHEMICALEXTINGUISHER

STANDARD:SecurityOfficerswillbeproficientintheuseofalltypesofextinguishersinuseinthehotel.

PROCEDURE:

B.C.F./DryChemical

Detachfrommountonwall

Checkifpressuregageisregisteringfull

Insertfingerinsafety-pinandpulluntilwireisbroken.

Detachhoseandnozzlefrombody.

Withonehandaimhoseatbaseoffire.

Withtheotherhandgripplungerhandleandsweep.

Withextinguisheroperatingsweepfromside,tosideoverfire.

Continueoperationtillfireisextinguishedorextinguisherisdepleted.

B.C.F.PISTOLGRIP

Detachspringloadedclipfrombodyofextinguisheranddetachfromwall

Checkifreddiscisstillinplace(Thiswillinformyouthattheextinguisherischarged,ifgoneithasbeenused).

Griptheblackheadoftheextinguisherlikeapistolandgentlydepressthetrigger.Thiswillensurethatthesafetydiscisreleasedfromtheextinguisher.

Withonehandholdingthebodyoftheextinguisherandtheotherhandholdingthetrigger,aimatthebaseofthefire.

Depresstheextinguishertoactivatetheextinguisher.

Sweeptheextinguisherfromsidetosideensuringtheflamesarefullycovered.

PROCEDURES:(continued)

Continuedthemotionuntiltheextinguisherisempty.

Lifeexpectancyofthesetypesofextinguishercanvarybutanormwouldbe20–25secondsinthelargertypesand10–12secondsinthesmaller.Thereasonthistypesofextinguishersareusedisthereversatilityinthattheycanbeusedtoextinguishalltypesoffires.Securityofficersafterinstructionwillknowhowtoinstructstaffintheuseoftheseextinguishers.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:OPERATIONOFFIREHOSE

STANDARD:TheSecurityOfficerwillbefamiliarwiththefeaturesoperationofthefirehosesystem,andbeabletoinstructstaffintheircorrectuse.

PROCEDURE:

Backgroundinformation:

Thehosesinthispropertyareall35metresinlength.37beingsituatedaroundtheproperty.Allaresituatedinsuchaawayastooverlap,thusallowingtwohosestobebroughttobearonafire.Withthehoseatmaximumpressure,awaterstreamof18metrescanbedirectedatthefire.Thenozzletypeisadjustabletobeabletospreadafogpatternonasmoulderingfireandtherebycauselesswaterdamage.

HoseOperation

Opendooroffirecabinet

Locatewatervalveand:turninanauti–clockwisedirection

Continuewithanti–clockwisemotionontothewatervalvetofullychargethehose.

Runouthosetofiresite.

Visuallycheckhoseforleaks.

Holdhoseandnozzleinbothhandsandaimatthebaseofthefire.

Withonehandopenthenozzleinaclock–workmotion.

IftheFog/Spraypatternisrequiredcontinuewiththeclockwiseopeningmotiononthenozzleuntilthethreadiscompletelyopen.

WhenthefireisextinguishedreturnhosetocabinetfollowingreversesequenceH–A.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:CONDUCTTHEFIREHOSEMAINTENANCEPROGRAM

STANDARD:OnaregularbasisasprescribedbyHotelPolicyandA.S.A.StandardscheckallhoseReels

PROCEDURE:

TheSecurityOfficerwillusetheattachedformsandrecordanydefectsfound.

TheseitemswillbeloggedintheMaintenancerecords.

AnydefectswillbereportedtoEngineeringviaM.R.

WhentheM.R.isreturnedascompletedtheitemistobecheckedimmediatelytoensurewithinA.S.A.standard.

Therecordingsheetswillbecompiledcorrectlyandkeptonfileforaperiodofsixyears.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:J.BUTLERG.M.APPROVAL:DATE:

TASK:EFFICIENTOPERATIONOFTHEELEVATORINTHEEVENTOFAFIRE

STANDARD:AllSecurityOfficers,whenrequired,willbeabletoeffectivelyoperateallelevatorsineventofaFireEmergencyandwhenrequiredhaveallelevatorsde-activatedexceptforFireBrigadeusage.

PROCEDURE:

Elevatoroverridefacility

PlaceTok5keyintokeylockmarkedFireService.

Turnkeytopark–Thiswilldeactivateelevator.

Tooperatewithoutinterruption,turnkeytotherightandhold.

Selectfloor.

Doorswillcloseandelevatorwillbegintomove.

Releasekeyfromtheholdposition.

Elevatorwillimmediatelyproceedtotherequiredfloorwithoutstopping.

Onarrivalatfloor,turnkeytoparkposition–Elevatorwillremainatfloor.

Toreturntonormaloperation,turnkeytonormpositionandremovefromkeyhole.

ReturnallElevatorstotheGroundfloorinthecaseofFire

ProceedtoserviceElevatorsgroundfloor.

PlaceTook5keyintokeyholebesideElevator4.

Turnkeyfullytotheright.

AllelevatorswillreturntothegroundfloorforFireBrigadeuse.

RemoveKeyfromKeyhole–Elevatorscannowonlybeoperatedindividuallyinoverridemodewithakey.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:CONDUCTRANDOMBUTREGULARFIRE/SAFETYANDSECURITYPATROLS

STANDARD:TheSecurityOfficerwillundertakerandombutregularpatrolsofthehotelthroughouttheshiftcoveringallinternalandexternalareas.Thoughrandominnatureatleasteightfullpatrolswillbedoneeachshift.

PROCEDURE:

Whenconductingapatrol,thefollowingitemswillreceivepromptattention:-

-UnattendedTrellises

-Keysleftindoors

-Staffinroomswithdoorsclosed

-FireAppliancepresentandoperable

-Suspiciouspersonslingeringinbuilding

-Serviceareasonthefloorsleftunsecured

-Combustiblematerialsinthearea

-RoomServicetraysnotcollectedfromhallways

-Unlockedguestrooms

-Keysindoors

-Itemsthatmaybeforeigntothehotelthatmaybeabomb

-Safetyhazards

-UnauthorizedstaffinAreas

Alloccurrenceswillbeloggedandifpossiblerectifiedassoonaspossible.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:OPENANDCLOSEPOOLATPRESCRIBEDHOURSFORTHEUSEOFHOTELGUESTS

STANDARD:Eachdayatthelaiddowntimes,theSecurityOfficerwillopenandclosethepoolarea.

PROCEDURE:

Opening:Daily0600hrs

Proceedtothe10thfloor.

SelectG.M.K.B.fromSecurityOfficersring.

Placekeyindoorlockatbaseofglassdoors.

Turntoopen.

Removekeyandplaceinlockofoppositedoor.

Repeatstep4.

Closing:Dailyat18:00hrs

AdviseallguestsstillswimmingthatthePooldoorsareabouttobelockedandtheycanexitthepoolareaviatheGym.

Proceedwithsteps3–6

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:CLEANUPPOOLAREADURINGPERIODSWHENTHEPOOLATT.ISNOTAVAILABLE

STANDARD:Daily,theSecurityofficerwillonopeningthePoolAreaanduptill10:00hrs.ensuretheareaistidy.AtCloseofoperations18:00hrs.Andtill22:00hrs.PeriodicallycheckthePoolAreatoensureitscleanliness

PROCEDURE:

11oftheaboveandcloseallPoolUmbrellas.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:OPENANDCLOSEGYM

STANDARD:SecurityOfficerswilldailyopenandclosetheGymatprescribedhours.

PROCEDURE:

Opening06:00hrs.

Proceedtothe10thfloor.

UsingkeymarkedGymopenandlockdeadbolt.

Checkareaforcleanliness.

CheckchangeRooms.

UnlockGymBarBells.

VisualcheckofGymequipmenttoensureoperatingcorrectly.

Closing22:00hrs.

SecureSlidingdoortopoolifunlocked.

Checkareaforcleanliness.

CheckChangeRooms.

SecureBarbells.

Checkequipmentisoperational.

TurnoutlightsandT.V.ifon.

Releasedeadboltfromholdbackpositionandsecurearea.

STANDARDSANDPROCEDURES

DEPARTMENT:SECURITYJOBCATEGORY:SECURITYOFFICER

HEAD:G.M.APPROVAL:DATE:

TASK:OPENANDCLOSEMITCHELLSENTRANCE

STANDARD:SecurityOfficerwillopenandcloseMitchellsentrancedailyattheprescribedtimesfortheuseoftheguestsandpatrons

PROCEDURE:

Morning0.630hrs.

ProceedtorearentranceofMitchells

Opendoorandsecureonelectromagnetholdfast

Ensuremagnetisoperating.

Evening10:45hrs.

ProceedtoMitchellsrearEntrance

Checkentryareaforundesirablesandensuretheyareremoved

Pressredbuttononelectromagnetthatholdsdoor

PROCEDURES:(continued)

Doorwillrelease

Checkdoorissecuredandlocked

IntheeventofaFireAlarmwithinthebuilding

Thedoorwillautomaticallyreleasefromtheholdbackelectromagnetandclose.

Securityofficerswillchecktoensurethedoorisreopenedandheldbackbytheelectromagnetafteritisestablishe