2025届高考英语应用文写作+投诉信

WritingALetterofComplaintLet’sreadtwolettersandgetsomeinformationfromeachone.1.Whatisthepurposeofwritingtheletter?2.Whatdoesthewritercomplainaboutexactly?3.Whatisthewriter’srequirement?DearMr.Robert,I’moneofyourcustomers.I’mwritingtotellyouthatthereareafewaspectsthatarenotquitesatisfactoryinyourhotel.

Tobeginwith,thefoodinyourhotelissoexpensivethatmostoftheordinarypeoplecan’taffordit.Thepricesofsomedishesare50percenthigherthanthoseofthedishesinotherhotels.Secondly,youhavepromisedtoprovidehotwater24hoursaday,butitoftenhappensthatthereisnohotwaterafter10p.m.What’smore,thepictureontheTVsetinmyroomwasnotclear,butnobodycametorepairitalthoughIphonedseveraltimes.Finally,theroomwasnotcleanenough,andtheservicepeopledidn’tcleanitintime.

Ihopeyoucantakenecessarymeasurestoimprovethepresentsituation. Yourssincerely, LiMingLetter1Theinformationfromtheletter:Whatisthepurposeofwritingtheletter?

Toshowhisdissatisfactionwiththeservice.2.Whatdoesthewritercomplainaboutexactly?

thefood…hotwater…thepictureontheTVset…nobodycametorepairit…theroom…theservicepeople…3.Whatisthewriter’srequirement?Thehotelcantakemeasurestogetimproved.Howdoesthewriterexpresshisideasclearly?Whatexpressionsdoesthewriteruse?Toshowthepurposeofwritingtheletter:Iamwritingtotellyouthat…Tolistthecomplaints:

tobeginwith…secondly…what’smore…finally…Toshowtherequirements:

Ihopeyoucan…DearSir/Madam,IamLiHua,acustomerofyours,andIamwritingtomakeacomplaintaboutthebadserviceofoneofyourdrivers.LastSaturdayItookataxiwhosenumberwasHHX80Wtomytutor’shome.However,Iwasannoyedtofindthatthedrivertookaroundaboutroutedeliberatelytochargememoremoney.Whathurtmemostwasthatheevenspokerudelytome.Ireallyfeelbadatthisexpensivebutterribleservice.

Ifirmlyinsistthatyouhavethedrivermakeanapologytomeandgivetheextramoneybacktome.AndIwouldappreciateitifyoucouldsolvetheproblemassoonaspossible. Yourssincerely, LiHuaLetter2Theinformationfromtheletter:Whatisthepurposeofwritingtheletter?

Tocomplainaboutthebadservice.2.Whatdoesthewritercomplainaboutexactly?

Thedrivertookaroundaboutroutetochargehimmoremoneyandhespokerudely.3.Whatisthewriter’srequirement?Anapologyfromthedriver.Gettingbacktheextramoney.Andtheproblemcanbesolvedsoon.Howdoesthewriterexpresshisideasclearly?Whatexpressionsdoesthewriteruse?Toshowthepurposeofwritingtheletter:Iamwritingtomakeacomplaintabout…Toexpressthecomplaints:

Iwasannoyedtofindthat…Whathurtmemostwasthat…Toshowtherequirement:

Ifirmlyinsistthat…/IwouldappreciateitifyoucouldUsually3paragraphs

Para.1self-introductionandthematterthatyoucomplainabout(投诉的问题)Para.2thedetailsorthereasons(具体细节或投诉的原因)Para.3therequirementsorsuggestions(要求/诉求/建议)Thecontentandthestructureofaletterofcomplaint?3.抱怨makeacomplaintabout/complainabout…poorservicetakemeasures/actiontodo…dealwith/solvetheproblemprevent/keep/stop…fromdoinginvestigate/lookintothematterexpressone’sdissatisfactionaboutaskforreasonablecompensationUsefulexpressions8.糟糕的服务2.阻止…发生5.采取措施/行动7.解决问题1.调查此次事件

6.表达不满4.要求合理的赔偿7.要求全额退款need/requireafullrefundmakeupforthedamagesbringaboutinconveniencestomakemattersworseinarudemannerputupwith…/bear…asatisfactorysolutiongiveareasonableexplanationUsefulexpressions2.弥补损失8.更糟糕的是1.带来不便5.态度恶劣4.忍受3.给出合理解释6.一个满意的解决方法第一段：自我介绍，表明写信目的，指出投诉的问题。1.IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.2.Iamsorrytotellyouthatthereshouldbereasonstocomplainabout…3.Ireallyhatetocomplain,butonethingisreallydisturbingnow.4.IfeelbadtotroubleyoubutIhavetomakeacomplaintabout…5.I’mwritingtoexpressmydissatisfactionabout…Usefulsentencestructures第二段：说明情况，写出投诉的具体细节或投诉的原因。1.TherearesomeproblemsthatIwishtobringtoyourattention.Foronething,…Foranother…2.Thereasonformydissatisfactionisthat....What’sworse,…Finally,…3.Iwasannoyedtofindthat…Whathurtmemostwasthat…4.Tobeginwith…secondly…what’smore…finally…5.Thisproblemkeepsbotheringme.Usefulsentencestructures第三段：表达希望问题得到迅速解决的强烈愿望；希望尽快得到满意的答复。1.Ihopeyouwilltakemycomplaintseriously.2.Iwouldbegratefulifmydemandscanbemet.3.Frankly,Iamnotpreparedtoputupwiththesituationanymore.4.Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.Usefulsentencestructures

假如你是李华，在某餐厅就餐时不满意餐厅的服务,请根据以下内容向餐厅经理写一封投诉信，内容如下：1).投诉内容(没有保留预定位置,食物不新鲜，服务员态度不好等）；2).希望得到妥善处理。

注意:1.词数100左右;

2.可适当增加细节,以使行文连贯。人称时态题目要点1)投诉内容：

没有保留预定位置

食物不新鲜

服务员态度不好等2)希望得到妥善处理第一人称过去时reserveatableinadvance/notseatsavailablethefood-notfreshberudeIhope…审题进一步的考虑适当增加细节,以使行文连贯使用合适的句式，考虑高级词汇、短语注意连接词的使用，让句子间的关系更紧密分好段落注意书写整齐，卷面整洁ArrangethesentencesArrangethesentencesinlogicalordertomakethemintoashortpassage.8.I'mLiHua,acustomerofyours.4.I'mwritingtocomplainabouttheunpleasantexperienceIhadinyourrestaurant. 7.LastFridayIreservedatablefordinnerinyourrestaurant.9.ButIwasquitedisappointedatyourservice.3.Wewentthereatthetimeasarranged,onlybetoldtherewerenoseatsavailable.5.Whatannoyedusmostwasthatwhenweexplainedtothewaitress,sheshoutedatusrudely.2.Besideswefoundthefoodnotfreshandsomedishesweretoosalty.6.Thusitismysincerehopethatyoucanlookintothecaseandtakesomemeasurestopreventsuchthingshappeningagain. 1.I’dappreciateitifyoucouldgivemeareasonableexplanationassoonaspossible. 8.I'mLiHua,acustomerofyours.4.I'mwritingtocomplainabouttheunpleasantexperienceIhadinyourrestaurant. 7.LastFridayIreservedatablefordinnerinyourrestaurant.9.ButIwasquitedisappointedatyourservice.3.Wewentthereatthetimeasarranged,onlybetoldtherewerenoseatsavailable.5.Whatannoyedusmostwasthatwhenweexplainedtothewaitress,sheshoutedatusrudely.2.Besideswefoundthefoodnotfreshandsomedishesweretoosalty.6.Thusitismysincerehopethatyoucanlookintothecaseandtakesomemeasurestopreventsuchthingshappeningagain. 1.I’dappreciateitifyoucouldgivemeareasonableexplanationassoonaspossible. DearSirorMadam，I'mLiHua,acustomerofyours.