BEC商务英语（高级）口语模拟试卷6（共22题）

BEC商务英语（高级）口语模拟试卷6（共9套）（共22题）BEC商务英语（高级）口语模拟试卷第1套一、初试(本题共1题，每题1.0分，共1分。)1、TaskSheetforCandidateATaskSheet1A:Managerialskills:certainskillsdevelopedtobesuccessfulinaparticularpositionB:Advertisingpromotion:keycomponentstoadvertiseanewproductsuccessfullyC:Businessrisks,howtofacerisksandchallengesinbusinessTaskSheetforCandidateBTaskSheet2A:Corporateculture:Elementsinvolvedincreatingthenorm,beliefsandphilosophiesoftheorganizationB:Innovation：howtomakeacorporationfullofnewandbetterideasC:Decision-making:howtomakeadecisioneffectively标准答案：Interviewer:Now,Iwillgiveeachofyouthreetopics.Youwillhavetochooseonefromthem,prepareforitinoneminuteandtalkaboutitforoneminute.OK?Liming,hereareyourtopics.Andhereareyours,Liulili.YoucanmakenotesonthepaperIgaveyouduringyourpreparation.Allright.Liming,whichtopicareyougoingtotalkabout?Liming:I’dliketotalkaboutAtManagerialskills.Interviewer:OK.Youhaveoneminutetotalk.LiuliliandIwilllistentoyou.Liulili,afterLiming’stalk,youhavetoaskhimaquestion.Now,Liming,youmaystart.I’llstopyouattheendofoneminute.Liming:Managersareresponsibleforseeingthattheirsubordinatesperformthework.Todothiseffectively,managersneedtodevelopcertainskillstobesuccessfulinaparticularposition.Firstly,managersmusthaveenoughtechnicalknowledgetocommunicateeffectivelywiththeirsubordinatesandsuperiorsalthoughitisnotnecessaryforthemtoknowallthetechnicalaspectsoftheworktheyaremanaging.Andtheymusthaveenoughtechnicalknowledgetogainsomecredibilitywiththeirsubordinates.Secondly,creativethinkingisveryimportant.Goodmanagersshouldputalloftheirsmallerdecisionsinabroader,long-termperspectivethatbenefitsthetotalorganization.Lastbutnotleast,goodmanagersmusthaveawaywithpeople.Thatistosay,managersshouldhavesomehumanskills.Gettingalongwellwithpeopleisveryimportant.Interviewer:Thankyou.It’stime.Now,Liulili,whatisthequestionyou’dliketoaskLiming?Liulili:Liming,howdoyougetalongwithyoursubordinates?Liming:Well,Icommunicateregularlywiththem,understandtheneedsofthem,andshowatrueappreciationforthem.Interviewer:OK.Now,Liulili,it’syourturn.Whichtopichaveyouchosen,please?Liulili:Corporateculture.Interviewer:OK.Youhaveoneminutetotalk.LimingandIwilllistentoyou.Liming,afterLiulili’stalk,youhavetoaskheraquestion.Now,Liulili,youmaystart.I’llstopyouattheendofoneminute.Liulili:Differentcorporationshavedifferentcorporatecultures.Organizationalcultureisshapedbythevaluesofthepeoplewhostarttheorganizationandthosewhocarryonitsleadership.Someelementscreateanorganizationalculture.Heroesareanintegralelementofcorporateculture.Theyserveasrolemodelsfortheotheremployeesinacompany.Peopleidentifywiththemandattempttoemulatethem.Everycompanyhasitsheroes.Theyplayaveryimportantroleinpromotingcorporateculture.Rulesandregulationsarealsoimportanttocorporateculturebecausetheyhelpreinforcedesiredbehavior,whichtellpeoplewhattheyareexpectedtodofortheircompanyandtrytoguidethemalongtherightpath.Corporationneedastoryteller,whohasbeenaroundtheorganizationalongtimeandhasdoneanoutstandingjob.Hewillsharesomestorieswithnewpeople.Thestoryisaboutthesamebasictheme:workhardandyouwillsucceed.Interviewer:Thankyou.Timeisup.Now,Liming,whatisthequestionyou’dliketoaskLiulili?Liming:Howcanaherohelpacompanydevelopacorporateculture?Liulili:Heroessymbolizetheorganizationtotheoutsideworld.Theyrepresenttheverybestandmotivateotheremployeestotrytohavethesamegoodperformanceasthem.Interviewer:Thankyou.知识点解析：暂无解析二、小型演讲(本题共1题，每题1.0分，共1分。)2、InvestingYourcompanywantstomakesomeinvestments.Youhavebeenaskedtosubmitideasonhowtoinvest.Discuss,anddecidetogether:•Whichguidelinesofinvestmentyoushouldfollow•Whatfieldyoucaninvestin标准答案：Interviewer:Well,ZhangHongandWangKun,thelastpartofthisspeakingtestisadiscussiontask.Yourdiscussiontopicisonthistaskcard.Youhaveabout30secondstoreaditcarefully.Afteryouhavereadthetask,youwillhaveadiscussiononthegiventopic.Yourdiscussiontimeisaroundthreeminutes.OK?Nowreadyourtaskcard.Well,canyoustartyourdiscussionnow?I’mgoingtolistentoyouandthenaskyoutostopattheendofthreeminutes.WangKun:Well,Ithinkweshouldmakesomebasicguidelinestosmartinvesting.Weshouldhavecleargoals.Wewilldecidehowmanyyearswewillinvestfor,whatourneedswillbeinthefuturebasedontheconditionofourcompany.Andhavingrealisticexpectationsisveryimportant,youknow,thereisasaying"Hewhowishestoberichinadaywillbehangedinayear.,ZhangHong:Iagreewithyou.Andweshouldunderstandtherangeofpossibilities.Thereisadiversifiedportfolio:Onewithamixofstocks,mutualfunds,bonds,andcash.Eachoftheseproductshasdifferentrisksassociatedwiththemandalsodifferentpotentialrewards.Understandthembeforewebuy,sotherewon’tbeanybigsurpriseslater.WangKun:Yes,youareright.Butinmyopinion,investingmoneyinthestockmarketisnotthesafestwayintheworldtomakemoremoney.Thereisnoguaranteethatthecompanywilldowell,andthatthestockwillgoup.ZhangHong:Ican’tagreemore.Thestockmaygoupordownforanumberofverycomplexreasons.Everyonewantsthestockmarkettogoup.butsometimesevenwhenacompanydoeswellthestockmaygodown.Thisisusuallytrueforallstocks.Thestockmarketisaveryinterestingandcomplexpartofthebusinessworld.WangKun:Butthatdoesn’tmeanwecouldnotinvestinthestock.Ifwedo,we’dbetterstayinforthelongtermandwehavetoweatherthestormandweshouldnotbetoegreedy.ZhangHong:Yes,youareright.WecanalsoinvestinInternet,whichcanhelpustopromoteorsellproducts.WangKun:Goodidea.Similarlywecaninvestinnewtechnologytoexplorenewmarkets.Althoughwecannotgetquickprofit,itisforoursustaineddevelopment.Interviewer:Doyouthinkitisbettertoinvestinmanydifferentareas,orinonlyone.Interviewer:OK.Now,WangKun,it’syourturn.Whichtopichaveyouchosen,please?WangKun:Managementcommunication.Interviewer:OK.Youhaveoneminutetotalk.ZhangHongandIwilllistentoyou.ZhangHong,afterWangKun’stalk,youhavetoaskhimaquestion.Now,WangKun,youmaystart.I’llstopyouattheendofoneminute.WangKun:Thereislittledoubtthateffectivemanagementcommunicationscanimproveproductivity,employeecommitment,andmorale.However,anaverageof25%ofallmanagementmessagesarelostateachorganizationallevel.Thus,itisreallyimportanttoknowhowtoimprovecommunicationseffectivelyasamanager.Mostmanagerscaneffectivelyimprovetheircommunicationsandproductivitybysomebasicguidelines.First,inordertohelpensuretopperformance,highmorale,andtomakeyouremployeesfeelwanted,needed,andindispensabletothesuccessoftheorganization,you’dbettercommunicateyouroverallpurpose.Second,communicateyourexpectations.Inthisway,tangibleperformancestandardscanbeprovidedtosubordinates.Third,youcanprovidefeedbackonperformance.What’smore,communicateallchanges.Subordinatesreactmuchbettertochangeswhentheyknowinadvancethatchangeiscoming.Also,ifatallpossible,letthepeopleaffectedbythechangehaveachancetocommentupontheproposedchangebeforeitactuallyoccurs.Finally,youcancommunicatefacetoface.Duringthesepersonalcontacts,itisimportantthatmanagerscommunicateopenlyanddirectly.Donotholdbackinformation;rathershareitnaturallyandeasily.Then...Interviewer:Thankyou.Timeisup.Now,ZhangHong,whatisthequestionyou’dliketoaskWangKun?ZhangHong:Annualperformancereviewsarethemostcommonwaysofprovidingfeedback,butwhyaretheyfrequentlyineffective?WangKun:Itisbecausethemanagerdoesnothonestlytellthesubordinatewhatheorsheneedstoimproveupon,andsubordinatesneedmuchmoreinformationthanwhatisintheannualreview.Interviewer:Thankyou.知识点解析：暂无解析BEC商务英语（高级）口语模拟试卷第2套一、小型演讲(本题共1题，每题1.0分，共1分。)1、Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthethreebelowandthentalkforaboutoneminute.Youhaveoneminutetoprepareyourideas.ABusinesstrips:howtomakethemostofbusinesstripsBAfter-salesservices:whatisimportantwhenofferingafter-salesserviceCPersonalmanagement:whethertodifferentiatetheretirementagebetweenmenandwomen标准答案：ABusinesstrips:howtomakethemostofbusinesstripsNowmorethanever,businesstripsareavitalpartofbusinesslife.Smartplanningcanhelpyoumakethemostofyourtraveltime.Ifyoureallyneedtogoonabusinesstrip,considerthefollowingtoplananefficienttrip:Delegatethearrangements.Havesomeonewho’sknowledgeable,suchasanofficeassistant,travelagent,orcompanytravelcoordinator,dothelegworkforyou.Confirmyourappointmentsbeforeyouhaveyourflightsbooked,andavoidtheschedulethatwouldhaveyouarriveordepartaroundrushhour.Beinformed.Makeadetailedappointmentschedulewitheverythingyou’llneedtoknow,includingthedate,timeandlocationofeachappointmentandthedirectionstogetthere.Alsolistthename,address,phonenumberandemailaddressofeachbusinesscontact.Trytogetahomephonenumberoracellphonenumberincaseyouneedtomakecontactafterbusinesshoursaboutachangeoracellphonenumberinplans.Maximiseyouritinerary.Groupappointmentstogether,andfindoutwhoelseisintheareathatyoucanvisitatthesametime.Planactivitiestokeepyouproductiveduringlayovers,suchasreading,makingphonecalls,orconductingappointments.BAfter-salesservice;whatisImportantwhenofferingafter-salesserviceWhenofferingaftersalesservice,thefirstthingtoconsideriswhetheryourattitudeissincereandfaithful.Withoutacorrectattitude,customerswouldnotacceptitpleasantlyandeagerly.Secondly,offeringafter-salesservicewithinacertaintimeisalsoveryimportant.Fromcustomers’pointofview,theyhopetheycanreceivelifetimeguaranteefortheproduct.Althoughitisveryhardtoachieveitforcompanies,theyshouldofferafter-salesserviceaspromisedwhentheproductorserviceissold.Thirdly,businessesshouldtakemoreactualactionsinsteadofonlymakingpromises.CPersonalmanagerment:whethertodifferentiatetheretirementagebetweenmenandwomenIdothinkit’sreasonabletodifferentiatetheretirementagebetweenmenandwomen.Femaleshouldretireyounger.Thedecidingfactorontheageissue,accordingtome,isthephysicalconditionofaperson.Itisobviousthatthesituationofmenandwomendiffersalotwhenconsideringageandagingproblems.Besides,wecannotdenythatwomengenerallytakemorehouseholdresponsibilities,whichmeansthattheyareundermorepressure.It’sgoodforwomenandalsotheirfamiliestoallowthemretireearlier.知识点解析：暂无解析二、讨论(本题共1题，每题1.0分，共1分。)2、Inthispartofthetest,youaregivenadiscussiontopic.Youhave30secondstolookatthepromptcard,anexampleofwhichisbelow,andthenabout3minutestodiscussthetopicwithyourpartner.Afterthattheexaminerwillaskyoumorequestionsrelatedtothetopic.FortwocandidatesConductinganEffectivePerformanceAppraisalYourcompanyisgoingtoevaluatetheperformanceofsalesrepresentatives.Youhavebeenaskedtomakerecommendationsonhowtomaketheperformanceappraisaleffective.Discussanddecidetogether:whowouldbechosentoevaluatetheperformanceofsalesrepresentativeswhatshouldbeevaluatedandwhy.ForthreecandidatesConductinganEffectivePerformanceAppraisalYourcompanyisgoingtoevaluatetheperformanceofsalesrepresentatives.Youhavebeenaskedtomakerecommendationsonhowtomaketheperformanceappraisaleffective.Discussanddecidetogether:whowouldbechosentoevaluatetheperformanceofsalesrepresentativeswhatshouldbeevaluatedandwhywhatistheresultifthesamecriteriaareappliedtoallsalesrepresentatives.标准答案：A:Yousee,ourcompanyisgoingtoevaluatetheperformanceofsalesrepresentatives.Tomaketheperformanceappraisaleffective,thechoiceofratersiscrucial.B:Yes,that’simportant.Inmyopinion,externalcustomersareinagoodpositiontoevaluatesalesrepresentativesandcanobservemuchsale-relatedbehaviour.A:Besides,ifsalesrepresentatives’performancereviewincludescustomer’ssurveydata,thecustomerstendtobemoresatisfied,andthebusinessperformancetendstobebetter.B:That’sforsure.A:Undoubtedlycustomersareoneoftheappraisers.Buthaveyoueverhituponsuchanidea,thecombinationofvariousraters?Forexample,ifcustomerappraisalisusedalongwithself-appraisal,theperformanceappraisalwillsurelybemoreobjectiveandbeneficial.B:Definitely,sinceself-appraisalgetstheindividualinvolvedinthereviewprocess.Sowhensettingafutureperformancegoal,itwillbemoreacceptableandfairforbothmanagerandthesalesrepresentativestoestablishitjointly.A:Infact,jobsaremultifacetedanddifferenteyesseedifferentaspects.Tomakeevaluationeffectiveandaccurate,we’dbettergetinputfromasvariousanglesaspossible,suchassupervisors,peers,customersandthelike.B:Icouldn’tagreemore.Astowhatshouldevaluate,Itendtoevaluatesalesrepresentative’saccomplishments.Sinceevaluatingasalespersononthebasisoftheirsalevolumeinvolveslesssubjectivityandthereforemaybelessopentobias.Besidesresultsappraisalcandirectlyaligntheemployees’goalwiththeorganisationalgoal.A:Itmaybeagoodidea.Butifthesamecriteriaapplytosalesrepresentativeswhohaveextremelybadmarket,itwouldbeunfairtoholdtheseemployeesaccountableforresultscausedbyexternalfactors.Therearesometimescircumstancesbeyondcontrol.B:Yes,that’swhyweneedtoconsidertheroleofmarketwhenestablishingdifferentfaircriteria.知识点解析：暂无解析BEC商务英语（高级）口语模拟试卷第3套一、初试(本题共1题，每题1.0分，共1分。)1、TaskSheetforCandidateATaskSheet1A:Customerrelations:howtodefuseangrycustomersB:Recruitment:howtohireanewmanagerC:Employeerelations:thereasonsforhavingacompanypolicyonInternetuseTaskSheetforCandidateBTaskSheet2A:Payment:howtodetermineanemployee’ssalary.B:Customerrelations:howtokeepyourcustomerhappyandcomingbackformore.C:Leadershiptraining:howtobridgethecommunicationgapbetweenwomenandmen标准答案：Interviewer:Now,Iwillgiveeachofyouthreetopics.Youwillhavetochooseonefromthem,prepareforitinoneminuteandtalkaboutitforoneminute.OK?SongLi,hereareyourtopics.Andhereareyours,HouLiang.YoucanmakenotesonthepaperIgaveyouduringyourpreparation.Allright.SongLi,whichtopicareyougoingtotalkabout?SongLi:I’dliketotalkaboutCaEmployeerelations.Interviewer:OK.Youhaveoneminutetotalk.HouLiangandIwilllistentoyou.HouLiang,afterSongLi’stalk,youhavetoaskheraquestion.Now,SongLi,youmaystart.I’llstopyouattheendofoneminute.SongLi:It’simportanttomakeallemployeessignourcomputingpolicyontheirfirstdayofwork.Thisway,theyknowthatwemeanbusinessandthatthecomputersandInternetaccesslinesareintendedtofurtherthecompany’sgoals.Wedon’thavethetimetolookovereveryone’sshoulderorchecktemporaryInternetfilestorecreatetheirsurfingactivities.Employees’surfingandchattingonInternetwastetheirtimeonuselessthingsratherthanworkwhichleadtotheirinefficiencyonwork.Somaybeweshouldlookintoa"snooping"program.Ifwe’reseriouslyconcernedaboutemployeesurfing,theseloggingprogramscandisplayawarningatbootingupthattheyarepresent.Thatway,theemployeesareonnoticeandareprobablylesslikelytostray.Interviewer:Thankyou.It’stime.Now,HouLiang,whatisthequestionyou’dliketoaskSongLi?HouLiang:SongLi,whatareyougoingtodoiftheemployeesresentthespying?SongLi:Well,wemightbebetterofftryingtopinpointindividualmiscreants,ratherthanaggravatingyourentirestaff.Interviewer:OK.Now,HouLlang,it’syourturn.Whichtopichaveyouchosen,please?HouLiang:Leadershiptraining.Interviewer:OK.Youhaveoneminutetotalk.SongLiandIwilllistentoyou.SongLi,afterHouLiang’stalk,youhavetoaskhimaquestion.Now,HouLiang,youmaystart.I’llstopyouattheendofoneminute.HouLiang:Womenandmen’srelationshipisveryimportantinacompanybecauseit’scloselyrelatedtoproblemsofteamwork.Sometimes,Womenseemenasham-flutedorinsecurewhentheycomeonsostrong.Menthinkwomenlackinginconfidenceorconvictionbecausetheyworkhardtogetbuy-in.Neither,ofcourse,isaccurate.Tojumpthedivide,borrowabitfromtheother’sstyle.Theyhavetheirownstrongpointsandweaknessesrespectively.Asleaders,weshouldtryourbesttoletthemseeeachother’sstrongpointsandmakethemlearnfromeachother.Forexample,mencantryamorecollaborativeapproach.Meanwhile,womenneedtotakeovermoreoften.Menoughttoexplaintheirthinkingandnotsimplyjumptoconclusions.Womenneedtogettothebottomlinemorequickly.Hence,eachsexcanbenefitfromtheother’sbehavior.Interviewer:Thankyou.Timeisup.Now,SongLi,whatisthequestionyou’dliketoaskHouLiang?SongLi:You’vementionedthatmenandwomenhavetheirownstrongpointsandweaknesses,soifyouwanttopromoteaperson,whomdoyouprefer:menorwomen?HouLiang:IthinkIdon’tpromotesomepersonaccordingtotheirsex.Iwillseetheirperformance.Interviewer:Thankyou.知识点解析：暂无解析二、讨论(本题共1题，每题1.0分，共1分。)2、ManagerSelectingYourcompanyneedstoselectanewmanagerforanewbranchinanothercity.Youhavebeenaskedtosubmitideasonhowtoselecttherightpersonandmakethisnewpositionattractive.Discuss,anddecidetogether:WhatqualitiesanewmanagershouldhaveWhattypesoffinancialincentivesthecompanycouldoffertoanewmanager标准答案：Interviewer:Well,LiuJuanandFanBin,thelastpartofthisspeakingtestisadiscussiontask.Yourdiscussiontopicisonthistaskcard.Youhaveabout30secondstoreaditcarefully.Afteryouhavereadthetask,youwillhaveadiscussiononthegiventopic.Yourdiscussiontimeisaroundthreeminutes.OK?Nowreadyourtaskcard.(30secondslater)Well,canyoustartyourdiscussionnow?I’mgoingtolistentoyouandthenaskyoutostopattheendofthreeminutes.FanBin:Well,Ithinkanewmanagershouldhaveanentrepreneurialinstinct,whichisanoverwhelmingdesiretohaveyourownbusiness.Inotherwords,heshouldhavealoveorenthusiasmforthisposition.Heiswillingtodevotehimselftothiswork.Andeducationalcredentialsarealsoveryimportant.LiuJuan:Yes,appropriateeducationalcredentialsareimportant,butIthinkbusiness"Brains"meansmorethanscholasticachievements.Tobecomeasuccessfulmanager,hemusthaveaworkingknowledgeaboutthebusinesshedoes.Commonsensecombinedwithappropriateexperienceisthenecessarybrainpower.Prudenceandattentiontodetailsareveryimportantaswell.FanBin:Whatismore,heshouldbeadesigner,knowhowtomakethestructureoftheorganizationsuittothedevelopmentoftheenterprise,andatthesametime,heshouldbea"priest",preachthe"Gospel"continuously,makethestaffacceptourcorporateculture.LiuJuan:Goodpoint.Heshouldbeaninnovatorandintelligentthinker.Theyshouldhaveaquickresponsetothechangesofmarketingandenoughcourageandabilitytofacechallengestoachievesuccess.FanBin:Yes,Ialsothinkself-confidenceisthekeytosuccess.Andmanagerialcommunicationisveryimportantaswell.Doyouthinkso?LiuJuan:Yes,Iagreewithyou.Asuccessfulmanagershouldmakeacquisitionofwhattheemployeesthinkabout.Similarly,senseofhumorisimportanttoamanager,becauseamanagershouldhaveenoughglamourtoencourageallemployeestoworkhardforthecompany.FanBin:That’sreallyimportant.Andastotypesoffinancialincentivesthecompanycouldoffertoanewmanager,Ithinkthecompanyshouldofferthemanagerannualbonusaccordingtoprofits.Ournewexpansionisfarfromthehead-quarter,soitisimpossibleforustodirectthemanager’smanagementconcretely.Instead,wecangivehimmanagementpowerandannualbonustoencouragehimtoworkhardandmakesuccessfulstrategicdecisions.What’smore,foritisanewexpansion,andeverythingisnew,suchashort-termincentiveplansuchasannualbonuswillbeastimulusofshort-termprofit.Itcanmakethenewexpansiongrowstrongerandachieveabiggermarketinthenewareainashorttime.LiuJuan:Andwecanalsomakeacapitalaccumulationprogramswiththenewmanager.Itcanensurethatthenewmanagerwouldliketoworktogetherwiththecompanyforalongtimebyprovidinghimwithchancesofaccumulatingwealthonthebasisofcompanies’successfullong-termdevelopment.FanBin:Yes,Iagreewithyou.Inaword,wemaysetupacapitalaccumulationprogramtogetherwithanannualbonusplaninorderthatthecompanywillgetboththeshort-termprofitandthelong-termone.LiuJuan:Yes,that’sright!Interviewer:Inyouropinion,inwhatformsshouldthecapitalaccumulationprogrambe?FanBin:Apopularlong-termincentivetoolisstockoption,whichenablespeoplewhohaveittobuyacertainsumofstockatacertainpriceinacertaintime.LiuJuan:Andanalternativeisastockvalueplan.Accordingtothisplan,peoplebuystocksbyrecentstockvalue,whichisdecidedbythevalueofcompanyestate.Withthecompanydevelopment,thestockvaluewillincrease,andpeoplecangetprofitfromit.Interviewer:Doyouhavetheexperienceofbeingaleaderinbusiness?LiuJuan:Yes,Ihaveworkedforatradecompanyasamanagerassistantinsummervacation.Itprovidedmewithpreciousknowledgeandexperienceaboutcompanymanagement.FanBin:Ihavenorealexperience,butIwonthefirstprizeintheprogramofthe"professionalmanagercompetition"heldbytheschoolofmanagementlastyear.Ilearnedalotfromthisactivity,whichwillhelpmedobusinessintherealbusinessworld.Interviewer:Thankyou,LiuJuanandFanBin.Thatistheendofthespeakingtest.知识点解析：暂无解析BEC商务英语（高级）口语模拟试卷第4套一、小型演讲(本题共1题，每题1.0分，共1分。)1、TaskSheetforCandidateATaskSheetlA:Customerrelations:howtodefuseangrycustomersB:Recruitment:howtohireanewmanagerC:Employeerelations:thereasonsforhavingacompanypolicyonInternetuseECHigher-PARTTWOTaskSheetforCandidateBTaskSheet2A:Payment:howtodetermineanemployee’ssalary.B:Customerrelations:howtokeepyourcustomerhappyandcomingbackformore.C:Leadershiptraining:howtobridgethecommunicationgapbetweenwomenandmenBECHigher-PARTTWO标准答案：Interviewer:Now,Iwillgiveeachofyouthreetopics.Youwillhavetochooseonefromthem,prepareforitinoneminuteandtalkaboutitforoneminute.OK?CandidateA,hereareyourtopics.Andhereareyours,CandidateB.YoucanmakenotesonthepaperIgaveyouduringyourpreparation.(Oneminutelater)Allright.CandidateA,whichtopicisyougoingtotalkabout?CandidateA:I’dliketotalkaboutC:Employeerelations.Interviewer:OK.Youhaveoneminutetotalk.CandidateBandIwilllistentoyou.CandidateB,afterCandidateA’stalk,youhavetoaskheraquestion.Now,CandidateA,youmaystart.I’llstopyouattheendofoneminute.CandidateA:It’simportanttomakeallemployeessignourcomputingpolicyontheirfirstdayofwork.Thisway,theyknowthatwemeanbusinessandthatthecomputersandInternetaccesslinesareintendedtofurtherthecompany’sgoals.Wedon’thavethetimetolookovereveryone’sshoulderorchecktemporaryInternetfilestorecreatetheirsurfingactivities.Employees’surfingandchattingoninternetwastetheirtimeonuselessthingsratherthanworkwhichleadtotheirinefficiencyonwork.Somaybeweshouldlookintoa"snooping"program.Ifwe’reseriouslyconcernedaboutemployeesurfing,theseloggingprogramscandisplayawarningatbootupthattheyarepresent.Thatway,theemployeesareonnoticeandareprobablylesslikelytostray.Interviewer:Thankyou.It’stime.Now,CandidateB,whatisthequestionyou’dliketoaskCandidateA?CandidateB:CandidateA,whatareyougoingtodoiftheemployeesresentthespying?CandidateA:Well,wemightbebetterofftryingtopinpointindividualmiscreants,ratherthanaggravatingyourentirestaff.Interviewer:OK.Now,CandidateB,it’syourturn.Whichtopichaveyouchosen,please?CandidateB:Leadershiptraining.Interviewer:OK.Youhaveoneminutetotalk.CandidateAandIwilllistentoyou.CandidateA,afterCandidateB’stalk,youhavetoaskhimaquestion.Now,CandidateB,youmaystart.I’llstopyouattheendofoneminute.CandidateB:Womenandmen’srelationshipisveryimportantinacompanybecauseit’scloselyrelatedproblemsofteamwork.Sometimes,Womenseemenasham-fistedorinsecurewhentheycomeonsostrong.Menthinkwomenlackofconfidenceorconvictionbecausetheyworkhardtogetbuy-in.Neither,ofcourse,isaccurate.Tojumpthedivide,borrowabitfromtheother’sstyle.Theyhavetheirownstrongpointsandweaknessesrespectively.Asleaders,weshouldtryourbesttoletthemseeeachother’sstrongpointsandmakethemlearnfromeachother.Forexample,mencantryamorecollaborativeapproach.Meanwhile,womenneedtotakeovermoreoften.Menoughttoexplaintheirthinkingandnotsimplyjumptoconclusions.Womenneedtogettothebottomlinemorequickly.Hence,eachsexcanbenefitfromtheother’sbehavior.Interviewer:Thankyou.Timeisup.Now,CandidateA,whatisthequestionyou’dliketoaskCandidateB?CandidateA:You’vementionedthatmena