西安人民大酒店标准操作程序Floor 01 Guest amenities set up

PEOPLE’SGRANDHOTELXIANSTANDARDOPERATIONPROCEDUREPagePAGE2of5DEPARTMENT:Housekeeping部门：客房部JOBTITLE：Ambassador工作对象:服务员TASKNO:Floor001编号：TASK:Guestroomamenity&suppliesset-up任务：客用品配置EQUIPMENTREQUIRED：maidcart&guestamenity所需工具:工作车及客用品WHATTODO工作程序HOWTODO操作明细WHY工作目的1.Prepareamenity准备客用品2.Amenityset-up.摆放客用品-Nicelyandneatlyplacealltheguestroomamenitiesinthemaid’scardonadailybasis.干净整齐的摆放客用品在工作车是每日的基本工作。-Pleaseseeattachedstandardlist.请参考所附明细总统套Toavoidtoomuchtraffictoandfrompantry.Alsotoensuretheamenitieswillnotbedamagedbymis-handling.避免丢失损坏Sticktocorporateminimumstandard,whileleavemaximumspacefortheguesttoplacetheirowntoiletriesonvanitycounter.Forexampletoleavetheareaforgentlemantoplacetheirshavingsupplies.Toshowournaturalandwarmcaretoourcustomers.最低限度的摆放标准，留最大的空间给客人摆放物品例如：方便男士摆放他们的剃须用品展示最好的服务给客人PREPAREDBY:制定APPROVEDBY:批准POSITION:职位SIGNATURE/DATE签字/日期POSITION:职位SIGNATURE/DATE签字/日期Amenities–Bathroom卫生间客用品Items/Category品名/房型LuxuryRoomKingKGBPremireRoomKingKGAPremierRoomTwinTWBJuniorSuiteRoomSKDPrestigeSuiteSKCOperaSuitsSKBPresidentialOrImperialSKAShampoo(50ml)洗发液1111111Conditioner(50ml)护发素1111111BathFoam(50ml)沐浴液1111111BodyLotion(50ml)润肤露1111111ToothBrush/Paste牙刷1/11/11/11/11/11/11/1Comb梳子11111Razor/Shaving剃须刀1111111EmeryBoard指甲挫11111111CottonBud棉签+CottonBalls棉球1/11/11/11/11/11/11/1SewingKit针线包1111111ShowerCap浴帽1111111BathSalt浴盐1111111Soap50g大香皂111111Soap25g小1222222SanitaryBag卫生袋1222222ToiletPaper卫生纸2222222FacialTissue面巾纸2222222Loofah丝瓜络1111111Amenities-Bedroom房间客用品Items/Category品名/类型LuxuryRoomKingKGBPremireRoomKingKGAPremierRoomTwinTWBJuniorSuiteRoomSKDPrestigeSuiteSKCOperaSuitsSKBPresidentialOrImperialSKAGreenTea绿茶2222222JasmineTea花茶2222222BlackTea红茶2222222CoffeeBag纯咖啡2222222Coffee-Milk伴侣2222222SugarBag-White糖袋（白）3333333SugarBag-Yellow糖袋（黄）3333333Stirrer搅棒1111111ShoppingBag购物袋2222222Matches火柴1111112Slippers（White/Blue）拖鞋1/11/11/11/11/11/11/1ShoeMite–Cotton棉擦鞋布1111111ShoeBag鞋袋1111111Amenities-PrintedItems印刷/文具客用品Items/Category品名/类型LuxuryRoomKingKGBPremireRoomKingKGAPremierRoomTwinTWBJuniorSuiteRoomSKDPrestigeSuiteSKCOperaSuitsSKBPresidentialOrImperialSKANotePad/Pencil便签/铅笔2/22/22/22/22/22/22/2Ballpen油笔1111111StationeryFolder文件夹1111111WritingPaper-Logo店徽信纸4444444WritingPaper-信纸2222222Fax传真2222222Envelop-Local国内信封1111111Envelop-Air航空信封11111112Envelop信封1111111PostCard明信片2222222BreakfastMenu早餐挂牌2222222TelephoneDirectory电话指南1111111Roomcheckoutcard快速退房卡1111111RoomServiceMenu送餐菜单1111111Hoteloutletdirectory餐厅介绍1111111Magazine杂志1111111GuestServicesDirectory服务指南1111111Calendar日历1111111CityMap本市地图1111111HotelMap酒店地图1111111LaundryList洗衣单2222122ShoeShineCard擦鞋卡1111111SafetyBoxInstruction保险指示卡1111111Mini-barvoucher酒水单1111111EnvironmentalTentCard环保卡1111111TV/ChannelPrograme电视节目单1111111SPA卡1111111DNDsign请勿打扰牌1111111Linen-Bathroom/Bedroom卫生间/房间布草Items/Category品名/类型LuxuryRoomKingKGBPremireRoomKingKGAPremierRoomTwinTWBJuniorSuiteRoomSKDPrestigeSuiteSKCOperaSuitsSKBPresidentialOrImperialSKABATHROOM卫生间BathTowel浴巾3333336HandTowel中巾3444446FaceTowel面巾2444446BathMat地巾2222223BathRug毛垫1111112ToiltelRug马桶毛垫1111112BathRobe(Towel）棉浴袍2222222BathRobe（Silk）真丝浴袍2222222FootMat(Turndown-Pe