国家开放大学0864-商务英语4

商务英语4参考资料一、交际用语(共计10分，每小题2分)1-5题：根据对话内容选择恰当的选项。（每题2分，共10分）1.—Howistheweatherinspring?

—_________________A.

Ilikesunnydays.

B.Itisalwayswindy.

C.Ihateit.

2.—Hello,Sir.________________—I’dliketoorderasteak.A.Whatdoyoudo?B.Howareyou?C.WhatcanIhelp?3.—I’llbelate.Wouldyoumindprintingthedocument? —________________A.Ihavenotime. B.Yes,Ido.C.I’dbehappyto4.—Thanksforyourinvitation,butIamnotavailable.—_____________________Maybeanothertime.A.Ihopeyouenjoyit. B.That’sgood.C.Whatapity!5.

—DoyoumindifIturnontheheatingsystem?—_________________A.Yes.That’sgood.

B.Ifeelcoldaswell.Goahead.C.No,Ican’t.6.—Isthereaparknearhere?—___________________A.No,Idon’tlikeit.B.Yes.Isawhimthismorning.C.Yes.Thereisonejustdowntheroad.7.—Doyoushoponlineoften?—______________A.No.Idon’tthinkso.B.That’sagoodidea.C.Yes.It’sveryconvenient.8.—I’dliketohavesomeicecream.—________A.Youarewelcome.B.Hereyouare.C.No,youcan’t.9.—Ihadareallygoodtimeattheparty.—_____________A.Oh,that’sveryniceofyou.B.Oh,I’mgladtohearthat.C.It’sapleasure.10.—Whatisthedistancebetweenthenewbuildingandyouroffice?—_____________A.Itisneartothebusstop.B.Itisabout15kilometers.C.Itisveryclose.11.—Hello,isthistheExpressCompany?—_____________________A.Yes.Thanksforcalling.B.Thanks,I’mhere.C.Hello,whatdidhesay?12.—Elizabeth,we’llhaveaNewYearpartynextSaturday.Willyoujoinus?—___________Thankyou!A.I’dloveto.B.I’mafraidnot.C.Bynomeans.13.--SodoIhavetopayoutofmyownpocket?--________________A.I’mafraidso.B.Whatdoyouthink?C.Idon’tagreewithyou.14.–WillyougotoParisnextweek?Howwouldyouliketogo?--___________________A.I’dliketogotoParis.B.I’dliketoflythereforastayoftwodays.C.I’dliketogotherefortwodays.15.--Willyouflybusinessclass,Mike?--_____________________A.Yes.Iwillflytomorrow.B.Yes,businessclass.C.Yes.Iwillflyforabusinesstrip.二、词汇与语法（共计30分，每小题2分）6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。语法（40道）1.Hedecidesthere____moreroomforhimtoputinapiano.A.isB.areC.be2.Wouldyoufillme___________?Ineedtodoublecheckyourinformation.A.in B.on C.out3.Thesenotesaregenerally_______bigvalue.Wouldyoupleasegivemesomecoins?A.at B.onC.of4._______behalfofVancouverC&SInt’lTradeCorp.,Iampleasedtoinviteyouandyourcolleaguestovisitus.A.For B.On C.In5.___________thesituationmaybe,makesurethatyoudon’tleaveyourcustomerwithanunansweredquestion.11.Theproprietorownsallofthepropertyofthebusinessandisresponsible_______everything.A.to B.for C.at12.Itwasverycoldyesterday,butitis___today.A.evencolderB.morecolderC.muchcold13.Mr.Greenhasgot____insteadofgettinganybetter.A.morebadB.alittleworseC.muchbadly14.Theclassroomis___smalltoholdtwentystudents.A.tooB.muchC.so15.Thisbookis____thatone.A.asmuchdifficultasB.asmoredifficultasC.asdifficultas21.Eachofthem___________responsiblefortheproject.A.be

B.is

C.are22.Eachmanandwoman___________thesamerights.A.has

B.have

C.had

23.Everymeans___________triedbutIcan’tmakethedecision.A.hasbeen

B.havebeen

C.be

24.There___________inthisroom.A.aretoomuchfurniture

B.istoomanyfurnituresC.

istoomuchfurniture25.Themanagerorhisassistant___________planningtogo.A.were

B.are

C.was

31.Iwouldliketohavesometea____isnotcold.A.who B.what C.that32.Theexecutiveteamhavetoholdanurgentmeeting________theyseethebadmarketfeedback.A.before B.because C.whether33.Thatmightbeacceptable______youhandletheinsurancefees.A.if B.whether C.evenif34.JohnworkedinanAmericancompany.So______I.A.doB.didC.doing35.Georgesaidthathedidn’tdo________paperwork.A.manyB.moreC.much词汇（35道）1.Tocelebrateherbirthday,shegoestothemovieasa____.A.taskB.treatC.trick2.Thepriceoftheproduct____by5%-10%.A.changedB.increasedC.raised3.Ihavesome____inlearningthewordsbyheart.A.troublesB.dangersC.tasks4.Youcancallyourbrother’swife____.A.sister-in-lawB.sisterC.cousin5.Bellalikesapples,oranges___strawberries.A.andB.soC.but6.Intheparty,theladyis____dressed.A.beautifulB.beautifullyC.nice7.Ican’treachtheboxonthetopoftheshelf.Ineeda____boytohelpme.A.tallerB.betterC.shorter8.____ofmyteammembersgotinterestedintheproject.A.EachB.EveryC.No9.Youneedenough___tokeephealthy.A.actB.ideaC.exercise10.Thekey___thedoordoesn’twork.A.toB.forC.in20.Itistoonoisy.WherecanIhavea____place?A.spaciousB.largeC.quiet21.It____mefivehourstodrawthispicture.A.spendsB.takesC.makes22.John’steacherwasangrywithhim,forhe_______intheexambycopyingfromothers.A.repliedB.cheeredC.cheated23.Themusic_____sobeautifulthatIlikeitverymuch.A.soundsB.hearsC.listens24.Thestoryisboring.I____it.A.alikeB.dislikeC.like25.The_____thathegavetomewasvaluable.A.suggestionB.superstitionC.supervision26.Manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravelersbyissuingtraveller’s_____________.A.checks B.cash C.creditcards27.Thecakeis______.Iwouldliketohaveonemore.A.boringB.deliciousC.awful28.Theopenuniversitygivesmea/an_____tostudyinanewfield.A.opportunityB.possibilityC.regret29.You’dbettertakeanumbrellawithyou____itrains.A.incaseofB.incaseC.inonecase30.Itrainsheavily.Iam____abouttheflowersinthegarden.A.worriedB.carefulC.curious31.Ireally___________theeffortyouhavemade.A.thank B.grateful C.appreciate32.Helookssosad.I____tellinghimthetruth.A.regretB.pleasedC.appreciate33.Speaklouder,please.Ican’t___you.A.hearB.listentoC.sound34.Iamgoingto____twodayswithmyfriendnextweek.A.costB.spendC.take35.Wouldyou___tohavesomedrink?A.parkB.takeC.like5篇单选21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案。Passage1Communicationplaysanimportantroleinanegotiation.Participantscommunicateinformationnotonlyverballybutnon-verballythroughbodylanguageandgestures.Byunderstandinghownon-verbalcommunicationworks,anegotiatorisabletounderstandtheinformationtheotherparticipantsaregivingoutnon-verbally.Atthesametime,thenegotiatorkeepsthingssecretthatwouldlimithis/herabilitytonegotiate.Take“non-verbalanchoring”asanexample.Inanegotiation,apersoncangaintheadvantagebyverballyexpressinghis/herpositionfirst.He/shealsocan“anchor”andgainadvantagewithnon-verbalcueslikethefollowing.First,personalspace:thepersonattheheadofthetableistheobvioussymbolofpower.Negotiatorsmaybeunhappywiththisstrategicadvantage.Second,firstimpression:beginthenegotiationwithpositivegesturesandenthusiasm.Lookthepersonintheeyewithhonestyandrespect.Ifyoucannotmaintaineyecontact,theotherpersonmightthinkyouarehidingsomethingoryouaredishonest.Anotherexampleisreadingnon-verbalcommunication.Beingabletoreadthenon-verbalcommunicationofanotherpersoncanbeagreatassetinthecommunicationprocess.Bybeingawareofdifferentsignsandexpressionsthatapersongivesverballyandnon-verbally,anegotiatorcanadjusthis/herapproachandthenegotiationcangosmoothly.Ifpossible,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.Beingfamiliarwithanotherpersonhelpsyoutosensethedifferencesbetweenverbalandnon-verbalcommunicationwithinthenegotiationatmosphere.21.Whatcanbeclassifiedasnon-verbalcommunication?A.Gestures.B.Speaking.C.Writing.22.Howcananegotiatorunderstandtheinformationtheotherparticipantsaregivingoutnon-verbally?A.Byaskingforhelpfromothers.B.Bytalkingaboutthepurposeofcommunication.C.Byunderstandinghownon-verbalcommunicationworks.23.Howcanapersongaintheadvantageinanegotiation?A.Bytalkingloudly.B.Bytellingothershis/herpositionfirst.C.Byaskingdifficultquestions.24.AccordingtoParagraph2,whoisthoughttobethepersonwhohasthepower?A.Thepersonattheendofthetable.B.Thepersonatthemiddleofthetable.C.Thepersonattheheadofthetable.25.Ifyoucannotkeepeyecontact,peoplewillthinkthat___________.A.youarehonestB.youaresincereC.youarehidingsomethingPassage2SuraElmercametoShanghailastJulyfromtheNetherlands,andwillremainhereforthenextcoupleofyears.HeworkedattheHolidayInnHotelasasalesmanager,“Oneimportantpartofmyjobconsistsinstayingincontactwithconsultant-generalshere.Withawhiteface,itiseasierformetopersuadepeople,”hesaid.BeforeworkinginShanghai,heworkedforaHolidayInnHotelinAmsterdam.HewastransferredherebyanarrangementbetweenthehotelsinShanghaiandAmsterdam.

AskedtocommentonthedifferencesbetweenworkinginChinaandEurope,hesaid:“Ifanything,Chinesecolleaguestendtobemoreserious,whileweDutchliketocrackjokes,”hesaid.HealsosaidthatinAmsterdameverythinggoesfasterandwithlesspeople.“IntheNetherlands,wehavetobeefficientbecausesalariesarehighandcompaniescannotemploysomanypeopleastheydohereinChina,”hesaid.HealsosaidthatheearnedabitmoreherethanintheNetherlands,andaccommodationandmealsarefreelyavailable.“IlikeShanghai.BeforecominghereIhadnoideawhatChinawouldbelike.NowIhavebeenherefornearlyoneyear,Ifoundpeopleherefriendly,thoughIdislikepeoplespittingontheground.”Heintendedtoworkhereforanothertwoorthreeyears,dependingonthehotel.21.

Fromthepassage,weknowthatSuraElmeris____________.A.

aDutchB.

workingforaHolidayInnHotelinAmsterdamC.

oneoftheconsultant-generals22.

SuraElmercametoShanghai,____________.A.

ashesignedacontractwithHolidayInnHotelinShanghaiB.

becausehewantstoknowsomethingaboutChinaC.

accordingtoanagreementbetweenthehotelsinShanghaiandAmsterdam23.

SuraElmer’simpressiononhisChinesecolleaguesisthatthey____________thanhiscolleaguesintheNetherlands.A.

doeverythingfasterB.

aremoreseriousC.

aremoreefficient24.

Inthesecondparagraph,thesentence,“…accommodationandmealsarefreelyavailable”means____________.A.

accommodationandmealsareofferedinfreetimeinthehotelB.

SuraElmereatsandsleepsinthehotelfreeofchargeC.

SuraElmercanstayandeatinthehotelanytimehethinksnecessary25.ThethingthatSuraElmerdislikesinChinais____________.A.

onedoesnothavetoworkhardtobeefficientB.

salariesarelowerthanwhatpeoplegetinAmsterdamC.

peoplespitonthegroundPassage3Goodchildrenmustbegoodstudentsatschool.Theyshouldworkhardatallsubjectsanddowhatisgiventothemontime.Theyshoulddeveloptheabilitytocareforthemselves,totrynottodependtoomuchontheirparents,tothinkindependentlyandtoworkinaplannedway.Theyoughttorespectteachers,haveacooperativeattitudetowardsschoolmatesandalwaysbereadytohelpothers.

Athome,goodchildrenshouldbetidyandhardworking.Besidesschoolworktheyshouldhelptheirparentswithhouseworkandbealwaysreadytoshowrespectandgratitudetotheirparentswhenevertheirparentsdosomethingforthem.Theyshouldalsobeveryconsideratetowardstheirentirefamily.Theyoughttopleasetheirfamilywithsomethingthatmakesthemhappyandfeelgoodinsteadofupsettingthemwiththeirpersonalworries.Whenitisabsolutelynecessarytotalktotheirparentsabouttheirpersonalproblems,theyshouldtalknicelyandcalmly,gettingreadytotakeadvicefromtheirparentssincetheyaremuchmoreexperiencedinlife.Ifanydisagreementoccurs,goodchildrenshouldtrytoironoutthedisagreementbylisteningtotheparents’opinions.Theynevertakeitforgrantedthattheyarealwaysintheright.Onthecontrary,goodchildrenlearnquicklybylisteningtoothers.21.Themostsuitabletitleforthispassagewouldbe____________.A.GoodChildrenatHomeB.GoodStudentsatSchoolC.WhatGoodChildrenShouldBelike22.Oneimportantabilitygoodchildrenaresupposedtodevelopis___________.A.tothinkindependentlyB.toworkhardatsomesubjectsC.tobegoodstudentsatschool23.Goodchildrenshould____________.A.nevertalkabouttheirpersonalworriesB.carefortheirparents,brothersandsistersC.considersomethingoftheirowninterests24.Whenthereisdisagreementbetweenparentsandchildren,goodchildrenshouldtryto____________.A.getreadytotalknicelyB.pleasetheirparentswithsomethinggoodC.findagoodresolutionoftheproblem25.Inthelastparagraph,thesentence“Theynevertakeitforgrantedthattheyarealwaysintheright”meanstheynever____________.A.believethattheyarealwaysrightB.makesurethattheyarerightC.acceptitasamatteroffactthattheyarealwaysright5篇判断对错26-30题：阅读短文，判断句子正误，正确写“T”，错误写“F”。Passage1Ifyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.Befocusedonyourpreference.Onthestageofdecision-making,thebottomlineis:Don’truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.Forinstance,thinkaboutamomreturningtotheworkforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsofoptionsthere,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanageafacilitythattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-daypositionshewouldpreferandhowthatwillimpactherothergoals.Beproactivewithyourresearch.Afteryou’vedeterminedwhatroleyouwantinafranchise,it’simportanttostartresearchingdifferentoptions.Physicallyvisitmanydifferentfranchiselocationsandbrowsethewebandthendeterminewhatwillbeafitinyourcommunity.Makesurethefranchiserhasexperience.Beforesigningontoafranchise,itisessentialtoaskthefranchiserabouttheexecutiveteamanditspastindustryexperience.Findoutifthecompanyleadershavehadsignificantexperienceatanotherfranchiseandarenowapplyingthatknowledgesuccessfully.Readthefranchisedisclosuredocumentcarefully.Thefirstthingtolookatishowmuchafranchisewouldcosttopurchase.Makesureyouhaveafinancialadviserwhocanlookatthatitemwithyouandseethetypeofprofitafranchiseecanmakeonaverage.It’salsoimportanttotakealookatthepost-terminationclauseintheagreementtomakesurethatwhenyouwanttoleavethebusiness,youknowthetermswellandyourinterestsareproperlyprotected.26.Decideonabusinesswithlearningorseeingwhattheday-to-daywilllooklike.答案：T27.Beforeyou’vedeterminedwhatroleyouwantinafranchise,it’stimetostartthebusiness.答案：F28.Beforesigningontoafranchise,theessentialjobistoaskthefranchiserabouttheexecutiveteamanditspastindustryexperience.答案：T29.Thefirstthingtolookatishowlongafranchisewouldtaketopurchase.答案：F30.Tomakesurethatwhenyouwanttoleavethebusiness,youhavemadeenoughmoneyandyouaresatisfiedwiththat.答案：FPassage2Thebalancesheetisproducedattheendofacompany’sfinancialyear,andisasnapshotofitsfinancialsituation.Itshowsthecompany’sassetsandliabilitiesatthatpointintime.Therearetwohalvestoabalancesheet.Thetophalfshowswherethemoneyisbeingusedinthebusiness(thenetassets),andthebottomhalfshowswherethismoneycamefrom(thecapitalemployed).Thetotalofeachhalfshouldbethesame,hencetheexpressionbalancesheet.Therearetwokindsofassets—long-termandshort-term.Thelong-termassetsareknownasfixedassets,andincludetheland,buildings,machineryandvehiclesthatareusedinconnectionwiththebusiness.Allfixedassetsexceptlandaredepreciatedastheywearoutovertime.Thetotalfixedassetsarethevalueofthefixedassets,lesstheaccumulateddepreciation.Theshort-termassetsareknownascurrentassets,andincludecash,stocksandreceivablesthatareduewithinoneyear.Thetophalfofthebalancesheetalsoincludesliabilities,thatis,alldebtsandobligationsowedbythebusinesstocreditors.Currentliabilitiesarethosedebtsthatmustbepaidwithintheyear,suchaswagesearnedbutnotyetpaid.Long-termliabilitiesmayincludemortgagesandotherloansthatwillnothavebeenpaidoffwithintheyear.Thetophalfofthebalancesheetthereforeconsistsofthetotaloffixedandcurrentassets,lessthecurrentandlong-termliabilities,givingthenetassets.Thebottomhalfofthebalancesheetshowswherethismoneycamefrom.Foralimitedcompany,thiswillincludethemoneyraisedbyissuingshares,andisknownasthesharecapital.Thebusinessmayalsohaveplowedsomeofthemoneybackintobuildingupthebusiness.Thisiscalledretainedprofit.Thebottomhalfofthebalancesheetthereforeconsistsofthetotalofsharecapitalandretainedprofits,givingthecapitalemployed.26.Thetophalfofabalancesheetshowswherethemoneyisbeingusedinthebusiness.答案：T27.Allfixedassetsaredepreciatedastheywearoutovertime.答案：F28.Theshort-termassetsareknownasfixedassets.答案：F29.Currentliabilitiesarethosedebtsthatmustbepaidwithintheyear.答案：T30.Themoneyplowedbackintobuildingupthebusinessiscalledretainedprofit.答案：TPassage3Manyofthebanksandtravelservicesinwesterncountriesprovideaconveniencefortravelersbyissuingtraveler’schecks.Travelers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travelerscancashthechecksattheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravelersliketobuythesechecksastheydon’thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices.Traveler’schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveler’schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon’tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.26.Itisconvenientforthetravelerstotravelaroundtheworldasmanybanksandtravelservicesissuetravelers’checks.答案：T27.Therearenosignaturesoftravelerswhohaveboughtthechecks.答案：F28.Quiteafewtravelersliketobuythechecks.答案：T29.Travelersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.答案：T30.Banksandtravelservicesarereluctanttoprovidetravelers’checks.答案：F四、根据要求，完成作文（共计20分）31.Direction:写一封邀请函，邀请你的商业合作伙伴来到公司就相关事宜进行谈判。可以包括以下内容：1．Yournameandposition:AmandaGreen,HRofthecompanyinyourcity2．Yourbusinesspartner:Mr.GeorgeBrown3．Timeofvisit:nextmonth4．Purposeofvisit:negotiationonthedeal5．Expensestobeborneby:yourbusinesspartner31.Direction:写一篇论述短文，描述你本人学习英语的体会。可以包括以下内容：1.

TheimportanceoflearningEnglish.2.

HowtolearnEnglishwell?3.

Whatareyourgoodexperienceandfailinglessons?参考：Englishistheofficiallanguagearoundtheworldandlearningitwillconnectustothewholeworldmakingeasiertocomunicatewithpeoplefromdifferentcountries...LearningitcanincreaseourknowledgeabouttheEnglishcountriesandshareinformationaboutus,ourcountry,easilywitheverybody...andinternetisagoodwayforlearningEnglishbecausethesoursesareunlimited.Tolearnitisneededadailyinteractionwithit,thingssuchassongs,movies,bookscanalsohelpwhoisstudyingit.ThebestthingEnglishgavetomewerefriendsandincreasedwhatIknewabouttheworld,butinthebeginningiunderstoodnothingbecauseitwassodifferentfromChinese,therewasatimeiwasabouttogiveupaboutlearningEnglish.31.Direction:写一篇论述短文，描述互联网带给社会和我们日常生活的影响。可以包括以下内容：1.TheInternetandthemodernsociety2.TheInternetandourdailylife参考：1WeknowtheInternetisplayingamoreandmoreimportantpartinourdailylife.OntheInternet,wecangetasmuchinformationaswecan.Wecansende-mailstoourfriendsandtalktothemaswell.Besides,ontheInternetwecanreadbooks,enjoymusicandwatchballgames.Wecanalsodoshoppingwithoutleavingourhomes.ButmanystudentsspendtoomuchtimeplayingInternetgames.Theywastealotoftime.WemustmakegooduseoftheInternet.参考2WeknowtheInternetisplayingamoreandmoreimportantpartinourdailylife.