饭店情景英语（第二版）课件：康乐中心

MajorContents康乐中心Health&RecreationCenter康乐中心???Whatservicedoesitprovide?I.Leading-inBACKNEXTWhatservicedoesitprovide?Hotelsnotonlyprovidefoodandlodgingstotheguests,butalsoin-housesportsandrecreationfacilities.Guestsmayenjoythemselvesinthenightclub,theKaraokebar,andtheball,wheretheycansing,dance,enjoymusicofvariedstylesandsometimesfloorshows.I.Leading-inPREV.NEXTWhatservicedoesitprovide?Theypaytheirvisitstothehealthclub,thekeep-fitgym,thein-doorswimmingpool,thesaunacenter,andthechess&cardroomtogetthemselvesrelaxedandrefreshed.Alsogotogetherarethebarber’sandthebeautysalon,whereguestscanhavetheirhaircutorstyled.Facialtreatmentandsomeotherservicesarealsoprovidedinthehotels.I.Leading-inPREV.BACK(C:ClerkG:Guest)C:Goodafternoon,Sir.WelcometotheHealthCenter.G:Goodafternoon.C:HowcanIhelpyou,Sir?G:Ijustwanttohavealookaroundfirst.YouknowI’mveryfondofdoingexercises.C:That’sgoodandwe’llalwaysbeatyourservice.G:Wouldyoutellmesomethingaboutthefacilitieshere?II.DialoguesBACKNEXTDialogue1AttheHealthCenterC:Yes,ofcourse.Wehaveawell-equippedgymwithallthelatestfitnessapparatus.Ifyoulike,I’dliketoshowyouaroundandhavealook.

G:Oh,that’llbegood.Thankyousomuch.(Severalminuteslater)G:Arethesefacilitiesfreeforhotelguests?C:Yes.It’squiteconvenient.G:Doyouhaveanycoacheshere?C:Yes,thereheis.Youseethemanoverthere?HeisourresidentcoachintheHealthCenter.Wealsohavetrainingclassessometimes.II.DialoguesPREV.NEXTG:That’sgreat.Couldyoutellmetheoperationhoursofthecenter?C:Certainly,Sir.Ourhealthcenterstaysopenfrom7:00a.m.till11:00p.m..G:That’sgood.Doyouhavein-doorswimmingpools?C:Yes,sure.It’sonthe6thfloor.Theopenhoursarefrom10:00a.m.to11:00p.m..Also,therearesomesaunaroomsandyoucanhavemassagetheretoo.G:That’swonderful.Thankyoufortellingmesomuch.II.DialoguesPREV.NEXTC:Youarealwayswelcome,Sir.Bytheway,wouldyouliketohaveatryhere,Sir?G:Notnow,thanks.I’mafraidI’vegottogonow.Seeyounexttime.C:Seeyou!II.DialoguesPREV.NEXTC:Welcometoourhotel’sindoorswimmingpool,Madam.WhatcanIdoforyou?G:Yes.Youseethisisthefirsttimeformetousetheswimmingpool.I’vegotnoideaaboutthewatertemperatureanddepthofthepool.I’mafraiditmightbealittlecold.C:Youdon’tneedtoworryaboutthat,Madam.Wehaveawarmmassagepool,andthetemperatureis36℃.G:Isee.ButIamnotagoodswimmer.Canyoutellmehowdeepthepoolis?II.DialoguesDialogue2AttheIndoorSwimmingPool(C:ClerkG:Guest)PREV.NEXTC:Certainly,Madam.Thedeepestplaceis2.5metersbutyoucanswimintheshallowarea,whichisonly1.4meterindepth.Wehaveseparatelockerroomsoverthereandtheyarefreeofcharge.G:That’sgreat!Canyougivemethekeytothelocker?Ican’twaittohaveatry.C:Yes.Hereyouare.G:Bytheway,isthereanyplacethatIcanordersomethingtodrinkoreataftertheswim?C:Yes.Wehaveapoolsidebarhere.G:OK,I’llordersomethinglater.Thankyou.C:Atyourservice,Madam.II.DialoguesPREV.NEXTG:Oh,thewaterseemsveryclear.Howoftendoyouchangethewater?C:Wechangeiteveryotherdayduringthisseason,soyoudon’tneedtoworryaboutthehygieniccondition.We’vejustchangedthewaterthismorning.G:That’sgood.Whenwilltheswimmingpoolbeclosed?C:Justtakeyourtime,Madam.Itwillstayopenuntil11:00p.m.G:ThenIdohaveenoughtimetorelaxmyself.C:Havefun,Madam.Ifyouneedanythingelse,pleasedon’thesitatetocallme.G:Thanks.II.DialoguesPREV.NEXTC:Goodmorning,Sir.Takeaseat,please.G:Thankyou.I’dliketohaveahaircutandashave,please.C:OK,noproblem.Howwouldyoulikeyourhaircut,Sir?G:Justatrim,andcutthesidesfairlyshort,butnotsomuchattheback.C:Nothingoffthetop?G:Well,alittleoffthetop.C:Howaboutthefront?II.DialoguesDialogue3AttheBarber’s(C:ClerkG:Guest)PREV.NEXTG:Leavethefrontasitis.C:OK.Doyouwantmetotrimyourmoustache?G:Yes,please.(Fifteenminuteslater)C:Nowhavealook,please.Isitallright?G:Well,couldyoucutalittlemoreoffthetemple?C:Allright.Isthatsatisfactory?G:Yes,thanks.AndI’dlikeashampoo,please.C:Yes,Sir.NowshallIputonsomehairgel?G:Yes,please.II.DialoguesPREV.NEXTC:AnythingelseIcandoforyou?G:No,thanks.Andhowmuchaltogether?C:Thatwillbe150yuan.G:Hereyouare.C:Thankyou,Sir.II.DialoguesPREV.BACK康乐中心的服务康乐中心通常包括娱乐(recreation)、美容保健(beautysalon&healthcenter)、运动(sports)等不同部门。娱乐部常设有:夜总会(nightclub)、卡拉OK厅(karaokeroom)、棋牌室(chess&cardroom)；美容保健部常有:美发室(thebarber’s)、美容室(beautyparlor)、桑拿室(saunaroom)、按摩房(massageroom)、健身房(healthclub);III.TipsforServiceBACKNEXT康乐中心的服务运动部常有:游泳池(swimmingpool)、高尔夫球场(golfcourse)、桌球室(billiardsroom)、保龄球馆(bowlingroom)、网球馆(tenniscourt)等。不同部门的服务程序不尽相同，但可基本归纳为3个大的方面：岗前准备、迎宾及服务、送别。III.TipsforServicePREV.NEXT1.岗前准备。(1)上岗前自我检查，做到仪容仪表端庄、整洁，符合要求。(2)清洁环境及设备。(3)检查并维护相关用品和设备。(4)查阅值班日志，了解客人预订情况和其他需要继续完成的工作。(5)处于规定工作位置，做好迎客准备。III.TipsforServicePREV.NEXTPREV.NEXT2.迎宾及服务。(1)微笑并主动问候客人，询问客人是否有预订，如有预订将客人引领至预订位置，如无预订将客人引领至客人选择的位置。(2)具体服务。(3)客人示意结账时，主动上前将账单递送给客人。(4)如客人要求挂账，应请客人出示房卡并与前台收银处联系，待确认后要请客人签字并认真核对客人笔迹；如未获前台收银处同意或认定笔迹不一致，则请客人以现金结账。

(5)客人离开时，主动提醒客人不要忘记随身物品。3.送别。向客人道别并做好迎接后续客人的准备。III.TipsforServicePREV.NEXTPREV.BACKIV.Words&ExpressionsBACKNEXTlodgingsn.住所；租住处floorshow现场节目表演refreshv.使恢复精力；使精神振作 thebarber’s男宾理发室beautysalon美容中心 facialtreatment面部护理well-equippedadj.设备良好的；装备精良的 apparatusn.器具；设施IV.Words&Expressionscoachn.体育教练；私人教师 showern.淋浴lockerroom更衣室 shallowadj.浅的hygienicadj.