城市轨道交通客运服务英语 第3版 课件 Chapter 9 Handle Lost Items（4课时）

Chapter9HandleLostItemsOBJECTIVESLearnthevocabulariesandsentencesforhandlinglostitemsatsubwaystations.Canhelppassengershandlelostitems..Handle theissuesoflost itemsforpassengerswith patience andwarmth.KnowledgeAbilityMoralityMetroFacilities地铁设备MetroCulture地铁文化ComplementaryReadingListeningandSpeakingExerciseReadingandWritingWarm-upCommunicativeActivityCONTENTSWarm-upLilyworksatthelostandfoundofficeinthesubway.Therearemanyitemsleftbypassengersinthesubway,suchasumbrellas,phones,keys,tickets,wallets,etc.Whatotherthingscanyouthinkofthepassengershavelostonthesubway?DialogueAWhenandWhereDidYourBriefcaseGetLost?Activity1:Listenandguess.1.Whatdidthepassengerlose?____________________________________________________2.Whoshouldpassengersturntoforhelp?____________________________________________________Helosthisbriefcase.Heshouldturnstolostandfoundofficeforhelp.Lily:Thisisthelostandfoundoffice.WhatcanIdoforyou?Passenger:Yes,please.Ilostmybriefcase.Lily:Canyoutellmemoreinformationaboutthebriefcase?Passenger:Well,Thebriefcaseislightbrownwithtwobucklesonthefront.Lily:Whatisinthebriefcase?Passenger:Someimportantdocuments,pensandabook.Lily:OK.Whenandwheredidyourbriefcasegetlost?DialogueAWhenandWhereDidYourBriefcaseGetLost?Passenger:Well,Ataround5:10p.m.,WhenIwenttotherestroomatthebackofthestationtowashmyhands,Iplaceditonthesink.Lily:OK.Pleaseleaveyourcontactinformation.Passenger:MynameisWangGang,andmyphonenumberis635349X.Lily:Fine.Don’tworry.Wewillsendsomeonetofinditimmediatelyandnotifyyouassoonasthereisanynews.Passenger:Thanksalot.Lily:Mypleasure.DialogueAWhenandWhereDidYourBriefcaseGetLost?DialogueAWhenandWhereDidYourBriefcaseGetLost?Activity2:Listenagainandtrytofillintheblanks.1.Canyoutellmemore__________aboutthebriefcase?2._________and_________didyourbriefcasegetlost?informationWhenwhereDialogueAWhenandWhereDidYourBriefcaseGetLost?Activity3:Workinpairs.Practicethedialoguewithyourpartner.Activity4:Roleplay.Dialoguewithgivenwords.DialogueAWhenandWhereDidYourBriefcaseGetLost?DialogueBCouldYouTellMeWhatYourWalletLooksLike?Activity5:Thinkandanswer.1.Whatdidthepassengerlose?____________________________________________________2.HowdoesLilydealwiththeproblem?____________________________________________________Helosthiswallet.Lilydealswiththeproblembyaskingthepassengerdetailedquestionsofthewallet,verifyingitsidentity,andthenreturningittothepassengeraftertheyfilloutalostandfoundform.Lily:Hello,sir.WhatcanIdoforyou?Passenger:Ijustheardthattherewasalostandfoundmessageontheradio.Icometoseeifit’smylostwallet.Lily:Takeaseatplease.Couldyoutellmewhatyourwalletlookslike?Passenger:Ofcourse.Thewalletisblackandleather.Lily:Isthereazipperonthewallet?Passenger:No,thewalletisopenedandclosedwithabutton.Lily:Isthereanythingspecialaboutyourwallet?DialogueBCouldYouTellMeWhatYourWalletLooksLike?Passenger:Yes.ThelogoofPoloislocatedinthebottomrightcornerofthewallet.Lily:OK,canyoutellmewhatisinthewallet?Passenger:Well,somecashandtwobankcards.Lily:Afterconfirmation,thisisyourwallet.Afterfillinginthelostandfoundform,youcantakeitback.Thankyouforyourcooperation.Passenger:OK.Thankyousomuch.Lily:Youarewelcome.DialogueBCouldYouTellMeWhatYourWalletLooksLike?DialogueBCouldYouTellMeWhatYourWalletLooksLike?Activity6:Listenagainandtrytofillintheblanks.1.Couldyoutellmewhatyourwallet______like?2.Afterfillinginthelostandfoundform,youcan______itback.looktakeDialogueBCouldYouTellMeWhatYourWalletLooksLike?Activity7:Workinpairs.Practicethedialoguewithyourpartner.Activity8:Roleplay.DialoguewithgivenwordsDialogueBCouldYouTellMeWhatYourWalletLooksLike?ChooseProperWordstoFillintheBlanks

Exercise1.Couldyoutellmewhatyourwallet

like?(look/looks)2.Canyoutellmewhatis

thewallet?(in/on)3.Canyou

acontactnumber?(leave/left)4.Wewillsendsomeonetofinditimmediatelyandnotifyyouas

asthereisanynews.(soon/far)5.Canyouleavea

number?(contact/address)6.Takea

please.(see/seat)7.Ineedsome

clearly.(detail/details)8.After

,thisisyourwallet.(confirm/confirmation)9.Beforeyougetitback,pleasesignand

onthelostandfoundform.(confirmation/confirm)

ExerciseChooseProperWordstoFillintheBlanks1.Couldyoutellmewhatyourwallet

like?(look/looks)2.Canyoutellmewhatis

thewallet?(in/on)3.Canyou

acontactnumber?(leave/left)4.Wewillsendsomeonetofinditimmediatelyandnotifyyouas

asthereisanynews.(soon/far)5.Canyouleavea

number?(contact/address)6.Takea

please.(see/seat)7.Ineedsome

clearly.(detail/details)8.After

,thisisyourwallet.(confirm/confirmation)9.Beforeyougetitback,pleasesignand

onthelostandfoundform.(confirmation/confirm)TranslatetheFollowingSentencesintoEnglish1.先生，请坐。2.这是我们的责任。3.您能告诉我您的钱包长什么样子吗？4.公文包里有什么呢？5.请留下您的联系方式。6.钱包有拉链吗?7.在您拿回去之前，请在失物招领表上签字确认。8.我们会立刻派人去找，有任何消息立即通知您。9.它还有其他明显的特征吗？

ExerciseTranslatetheFollowingSentencesintoEnglishTakeaseatplease,sir.It’sourresponsibility.Couldyoutellmewhatyourwalletlookslike?Canyoutellmewhatisinthewallet?Pleaseleaveyourcontactinformation.Isthereazipperonthewallet?Beforeyougetitback,pleasesignandconfirmonthelostandfoundform.WewillsendsomeonetofinditimmediatelyandnotifyyouasDoesithaveanyotherdistinguishingfeatures?Ineedsomedetailsclearly.

ExerciseStepsforHandlingGeneralLostItems

Whenthepassengerhandsinlostpropertytothestation,thestationstaffmustcheckthelostitemscarefullyandclearlywiththepassengerandfillinthe“LostandFound”formindetail,includingthenameoftheitems,thefeatures,thetimeandplacethatthepassengerfoundthelostpropertyStepsforHandlingGeneralLostItemsPastethelostpropertytagAccordingtothesubwaycompany’sregulationrules,thestationstaffmustfillinthe“LostandFound”formandpastethetagontheitems.ContactandkeepIfthestationstaffcanfindtheowner’sinformation,he/sheshouldcontacttheownerimmediately.Otherwise,keepthelostpropertyproperly.UnclaimeditemsIfnoownerclaimsthelostitemsthatday,thestationshouldtransferthelostpropertytothelostandfoundoffice.StepsforHandlingGeneralLostItemsActivity9:Readandanswer.1.Howtohandlethelostpropertythatotherpassengerspickup?__________________________________________2.Wherewouldtheitemsbetransferredifnoownerclaimsthemthatdayatthestation?__________________________________________Thestationstaffmustcheckthelostitemscarefullyandclearlywiththepassengerandfillinthe“LostandFound”formindetail,includingthenameoftheitems,thefeatures,thetimeandplacethatthepassengerfoundthelostpropertyThelostandfoundoffice.StepsforHandlingGeneralLostItemsHowtoHandletheAban