《旅游英语》课件-Unit 14 Chamber service

Unit14

ChamberService

ProjectGoals:Afterstudythisunit,youwillbeableto:● respond to the request of cleaning● offer chamber service properly● clean the room in right procedureWarming-upchemicalcleaners____mop____vacuumcleaner____maid’scart____1.CanyouentertheroomifthereisaDND(DoNotDisturb)signonthedoorknob?2.Underwhatconditionsshouldyouaskforthepermissionoftheguesttodohisroom?3.Isityourresponsibilitytoguardtheguest’sproperty?Supposeyouaretheroommaidofthehotel.Pleaseconsiderthefollowingquestionsbeforeyougotothenextsection.No,wecan’t.Ringthedoorbellortaponthedoorlightlybeforeenteringeveniftheroomisavailablejustincasetheguestisin.Yes,Itis.Thecomfortandconvenienceofguestsisofprimeimportance.Tomakesurethatcustomersshouldcomebackagain,chambermaidshavetobeinformedofwhichroomsareduetobevacatedorrelet.Theymustseetothecleanlinessandgoodorderofallrooms.Theychangelinensandtowels,cleancarpets,furnitureandbathrooms,makebeds,doturn-downserviceandtheliketofulfillguests’requests.Theycreateahomeawayhomeforguestsfromhomeandabroad.Toacertaindegree,chamberservicegivenbychambermaidsplaysanimportantpartinthesuccessfuloperationofhotels.servicecenterofhousekeeping客房服务中心publicarea(PA)公共区域vacantclean(VC)清洁房vacantdirty(VD) 未清洁房makeuproom(MUR)请即打扫房longstay（LS）长住房 cleantheroom打扫房间broom/bruːm/

n.扫帚bucket/ˈbʌkɪt/n.桶spacevacuums/ˈvækjuːmz/真空吸尘器KeySentencesNewwordsscrubber/ˈskrʌbə(r)/n.刷子germicidal/ˌdʒɜːmɪˈsaɪdl/n.杀菌剂disinfectant/ˌdɪsɪnˈfektənt/n.消毒剂vacuumcleaner真空吸尘器mop/mɒp/n.拖把hair-dryer/'hɛə'draiə/n.吹风机shower/'ʃaʊə/

n.淋浴messy/'mesi/n.窗帘drape/dreip/n.窗帘disturb/dɪ'stɜːb/

v.打扰dial/'daiəl/v.拨号turn-downservicen.开夜床服务tidy/'taidi/v.整理，收拾maintainstandards保持标准vacate/vəˈkeɪt/v.

空出roomcleaning客房清扫turn-downservice做夜床rightaway立刻，马上DoNotDisturb(DND)请勿打扰KeySentences客房打扫时与客人打招呼Housekeeping.MayIcomein?MayIdoyourroomnow?Whenwouldyoulikemetodoyourroom?I’msorrytodisturbyou,sir.Iamjustcomingalongtocleanyourroom.KeySentences打扫时与客人沟通用语AmIallowedtovacuumtheroomrightnow?EverydayIhave15roomstomakeup.Unlessthereisarequest,Iusuallydocheckoutroomsandtheroomswith“PleaseCleantheRoomRightAway”signhungondoorknobsfirst.IhopeIamnotdisturbingyou.Wouldyoulikemetoreplacethebathroomtowelsandothertoiletneeds?KeySentences打扫时与客人沟通用语Letmeputthe“DoNotDisturb”signonthedoorknobforyou.MayIturndownyourbednow?MayIclean/makeupyourroomnow?IsthereanythingelseIcandoforyou,ma’ma？DoyoumindifIclosethedrapes?Whattimewouldyouliketocleanyourroom?KeySentences打扫完后和顾客告别用语Whenyouneedmetomakeupyourroom,justdial9tothefloorservicedesk.Iwillbebacktoyourserviceatonce.Justletusknowwhatyouneed.Ifwecan,wewilloblige.Enjoyyourstayhere,sir.Iamalwaysatyourservice.Goodbye.KeySentences其他常用句：It’sfreeofcharge.I’msorry.I’mafraidIcan’tunderstandaboutthat.MayIcalldutymanager.Icancontactthereceptiondesktoarrangeitforyou.Hereisthebrochureofourhotel.I’mafraidwedon’thavethiskindofservice.Ifyouhaveanythingelse,pleasedialtheextensionnumber‘8899’课本162页单词What’sup怎么了bother打扰stuff物品，东西towel毛巾，浴巾damp潮湿shampoo洗发水electrickettle电水壶polish磨光bleach漂白G=GuestA=RoomAttendantG:Whoisit?A:I’mtheroomattendant._________________________________G:Comein.A:

Goodmorning,sir.___________________________

G:Itdoesn’tmatter.A:I’dliketocleantheroom.MayIdoitnow?G:Well,I’mbusyatthemoment.Canyoucomebacklater?A:___________________________________

G:Letmesee.Couldyoucomearound12a.m.?Iwillbeoutthen.A:I’msorry,sir._________________CanIcomeafter2:00p.m.?

G:That’sOK.A:Allright,sir.I’llcomebackandcleantheroomthen.Good-bye.Haveaniceday!

1.Nocleaningcanbedonebetween12:00noonand2:00p.m.2.I’msorrytodisturbyou.3.Whattimewillbeconvenient,sir?4.MayIcomein?4231Sample1CleaningtheRoom

(R=Roommaid,

G=Guest

)R:(knocking

the

door)Housekeeping.

1、

G:Come

on

in,

please.R:Good

evening,

ma’am.

May

I

do

your

room

now?G:Sure.

Could

you

tidy

up

the

2、

first?

I’ve

just

taken

a

bath,

and

it’s3.R:Certainly,

ma’am.(Finish

cleaning

the

room)R:Is

there

anything

else

I

can

do

for

you,

ma’am？G:Oh

yes,

where

can

I

4?R:I’ll

send

one

up

right

away.G:Thank

you,

you’ve

been

very

helpful.R:You’re

welcome.

Good

night,

ma’am.

Have

a

nice

dream.MayIcome

in?borrow

a

hair-dryer?quite

amessbathroom请完成课本163页对话I’msorrytobotheryou,sir.I’llbringyousomenewdryonesinaminutesThereisnokettleandhotwater.Whatelsewouldyoulikemetodo?ThatdependsIt’shangingbehindthebathroomdoorItiscustomizedbythemanufacturerforthe