质量目标及完成情况

20××年质量目标及完成情况,,,,,,,,,,,,,,,,,

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序号,部门,目标名称,指标要求,统计周期,计算方式,目标执行完成情况,,,,,,,,,,,

,,,,,,20××年,,,,,,,,,,,

,,,,,,1,2,3,4,5,6,7,8,9,10,11,12

1,公司,客户满意度,≥90%,月度,客户满意度调查表得分/应得分数,100%,100%,100%,100%,100%,100%,,,,,,

2,,产品交验一次合格率,≥95%,月度,交货不合格次数/交货总次数*100%,100%,100%,100%,100%,100%,100%,,,,,,

3,,客户投诉次数,≤1%,月度,纸面投诉次数,0,0,0,0,0,0,,,,,,

4,综合部,培训及时率,100%,月度,按人员需求执行,100%,100%,100%,100%,100%,100%,,,,,,

5,,招聘及时率,≥98%,月度,按培训计划执行,100%,100%,100%,100%,100%,100%,,,,,,

6,,文件有效率,100%,月度,按人员需求执行,100%,100%,100%,100%,100%,100%,,,,,,

7,,员工流失率,≤5%,月度,文件有效性/文件发放总数*100%,0,0,0,0,0,0,,,,,,

8,生产部,计划完成率,,月度,生产计划完成数/计划总数*100%,100%,100%,100%,100%,100%,100%,,,,,,

9,,产品生产一次合格率,,月度,生产合格数/生产总数*100%,100%,100%,100%,100%,100%,100%,,,,,,

10,,设备保养计划完成率,100%,月度,设备实际保养数/设备应保养数*100%,100%,100%,100%,100%,100%,100%,,,,,,

11,,设备稼动率,80%,月度,设备正常开启数量、设备总数量*100%,0.8,0.825,0.8,0.8,0.8,0.8,,,,,,

12,,账务卡数据一致性,≥98%,月度,抽检账务卡数据不一致数/盘点总数*/100%,100%,100%,100%,100%,100%,100%,,,,,,

13,品质部,检测仪器校准及时率,100%,月度,仪器实际校准数/仪器应校准总数*100%,100%,100%,100%,100%,100%,100%,,,,,,

14,,质量记录准确率,100%,月度,质量记录正确数/质量记录总数*100%,100%,100%,100%,100%,100%,100%,,,,,,

15,,检验有效性,≥98%,月度,客户批量投诉次数/检验出货总次数*100%,100%,100%,100%,100%,100%,100%,,,,,,

16,,出厂检验合格率,≥98%,月度,出厂检验合格批次/出厂总批次数*100%,100%,100%,100%,100%,100%,100%,,,,,,

17,市场部,物料采购及时率,100%,月度,原材料采购及时数/采购总数*100%,100%,100%,100%,100%,100%,100%,,,,,,

18,,客户投诉处理及时率,100%,月度,客户投诉,100%,100%,100%,100%,100%,100%,,,,,,

19,,客户退货率,≤1%,月度,退货次数/交货总次数*100%,0,0,0,0,0,0,,,,,,

20,,产成品交货及时率,100%,月度,产品交货不及时次数/产品交货次数*100%,100%,100%,100%,100%,100%,100%,,