双语客运值班员误乘的办理课件

LiuzhouRailwayVocationalTechnicalCollege明德砺志求知笃行误乘的办理Thehandlingofmis-sellingormis-purchaseticket双语客运值班员BILINGUALPASSENGERATTENDANT教学团队TeachingteamYinTian尹天雷莲桂Leiliangui李秀聪Lixiucong周雯Zhouwen目录contents1案例引入CaseIntroduction2误乘的定义DefinitionofaMistakenTraveling3误乘的办理规定HandlingRegulationsforaMistakenTraveling4特殊情况的处理HandlingofSpecialCases1案例引入案例引入CaseIntroductionCaseIntroduction列车时刻表Traintimetables案例引入误乘的办理HandlingRegulationsforaMistakenTravelingCaseIntroduction1.列车时刻表Traintimetables案例引入误乘的办理HandlingRegulationsforaMistakenTravelingCaseIntroduction1.间隔时间为57分钟Theintervalis57minutes如果你是列车或者车站的工作人员，如何处理这个问题？Ifyouareatrainorstationstaff,howtodealwiththisproblem？广州南GuangzhouSouthD3633柳州Liuzhou来宾北LaibinNorthD8408南宁Nanning南宁东（换乘）NanningEast（connecting）D8408旅客Passenger乘车径路图Travelpath案例引入误乘的办理HandlingRegulationsforaMistakenTravelingCaseIntroduction1.2误乘的定义误乘的定义DefinitionofaMistakenTravelingDefinitionofaMistakenTraveling误乘的定义误乘的办理HandlingRegulationsforaMistakenTravelingDefinitionofaMistakenTraveling2.误乘：旅客没有确认车次或上下行方向坐错车，或坐过站。MistakenTraveling：

Passengersdonotconfirmthetrainnumberortakethewrongtrainintheupanddowndirections,orovertakedbytrain.类型Type坐过站Overtakingbytrain坐错车Boardingwrongtrain误乘的定义误乘的办理HandlingRegulationsforaMistakenTravelingDefinitionofaMistakenTraveling2.车票区间Thesectionoftheticket到站Destination错误到站Wrong

ArrivalABCD坐过站Overtakingbytrain误乘的定义误乘的办理HandlingRegulationsforaMistakenTravelingDefinitionofaMistakenTraveling2.坐错车BoardingwrongtrainTrainG369TrainG396如果是你，发生误乘后，怎么办？Asapassenger,ifthemistakentravelinghappenstoyou,whatshouldyoudo？误乘的定义误乘的办理HandlingRegulationsforaMistakenTravelingDefinitionofaMistakenTraveling2.列车上不同于汽车，不能随叫随停；Thetrainisdifferentfromthecar,cannotstopwiththerequestofthepassenger.紧急制动阀一拉，直接影响整个系统的列车运行，甚至发生行车事故。Theemergencybrakevalvepulldirectlyaffectsthetrainoperationofthewholesystem,andevencausestrafficaccidents.处理方法Handlingregulations发生误乘时，应免费将旅客送回。SendthepassengersbacktothedestinationforfreewhentheMistakenTravelinghappens.误乘的定义DefinitionofaMistakenTraveling3误乘的办理规定误乘的办理规定HandlingRegulationsforaMistakenTravelingHandlingRegulationsforaMistakenTraveling列车的处理Handlingontrain列车长应编制客运记录交前方停车站。Thetrainconductwritesatravelrecordtothestationahead.车站的处理Handlingattrain①应在车票背面注明“误乘”并加盖站名戳；Write“MistakenTraveling”onthebackofthetickets,thenaffixthestationsealonit.②指定最近列车免费返回。Sendthepassengerbackbythemostconvenienttrainforfreereturn.误乘的办理规定误乘的办理HandlingRegulationsforaMistakenTravelingHandlingRegulationsforaMistakenTraveling3.4特殊情况的处理特殊情况的处理HandlingofSpecialCasesHandlingofSpecialCases特殊情况的处理误乘的办理HandlingRegulationsforaMistakenTravelingHandlingofSpecialCases4.特殊情况：免费送回途中下车。specialcases:thepassengergetoffonthewayoffreereturning.处理方法：对往返免费乘车区段，按返程所乘列车等级，核收票价和手续费。Treatment:Chargetheforwardandbackwardjourneywithoutticketsaccordingtotheclassofthebackwardtrip,alsotheticketinghandlingfee.在车站指定列车将旅客送回时，一定要尽到告知不能中途下车的义务。Whenpassengersaresentbackbythedesignatedtrainatthestation,theymustdotheirdutytoinformthattheycannotgetoffhalfway.诚信，勿贪小便宜。Integrity,donotcovetsmallandcheap.特殊情况的处理误乘的办理HandlingRegulationsforaMistakenTravelingHandlingofSpecialCases4.BCDA到站Destination中途下车站StopontheHalfway错误到站WrongArrival车票区间Thesectionoftheticket往程Forwardjourney返回Backward总结Summary1.了解误乘的类型；MasterthetypesofMistakenTraveling.误乘的定义DefinitionofaMistakenTraveling2.掌握误乘发生时列车和车站的处理方法；MasterthehandlingregulationsforaMistakenTravelingonthetrainandatthestation.3.理解误乘的特殊情况的处理方法。ComprehendthetreatmentsforaMistakenTravelingspe