电大20252025年度管理英语4参考复习资料

电大20252025年度管理英语4参考复习资料电大20252025年度管理英语4参考复习资料/电大20252025年度管理英语4参考复习资料英语参考答案一、选择题1、-Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.-________A_______We’vebeenworkinghard,butstillgettingbehind.A.You’reright.B.I’mafraid.C.Idon’tthinkso.

2.–Howcanyouexplainthelatestsituation

-____A____,Iknowitisallmyfault.A.SorryB.ExcusemeC.I’mafraid

3.–DoyoumindifIusevoucherstospendinarestaurant

-______B_____A.Yes,please.B.Notatall.Goahead.C.No,thankyou.

4.–I’mgoingtoBeijingforafewdays.

-______C____IwishIcouldgowithyou.A.Itdoesn’tmatter.B.Forgetit.C.Ireallyenvyyou.

5.–TheAutoShowintheCityStadiumhasbeencanceled.

-Oh,no!____A______

A.Whatapity!B.Itdoesn’tmatterC.It’snotinterestingatall!6-Isitpossibleforyoutoworkouttheplantonight-________B_______.A.I’lldothat.B.Ithinkso.C.I’dloveto.

7.–Howdidyourmeetinggoyesterday

-____A____,actually,itwasreallyfrustrating.A.NotsogoodB.VerygoodC.Nothingspecial

9.–WillyouhelpmearrangeameetingwithMr.Brown,please

-_____C_____A.No,noway.B.No,Ican’t.C.SorryIcan’t.Ihavetofinishmyprojectrightnow.

10.–You’dbetternotpushyourselftoohard.Youcanturntotheteamforhelp.

-___B_______

A.Youareright.B.No,wecan’tdothat.C.Ithinkitwillkillourtime.11.Thisprojectistoobigformetofinishontime.—________C________.A.PleasedomeafavorB.ThatisadaydreamC.I'llgiveyouahand12.AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere___A___tobepromotedintomanagementjobs.A.morelikely

B.morelikeC.moreunlikely13.ThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom___B___onthemanagerofyourlocalWendy'srestaurantA.theseB.those

C.which14.Itisthroughenthusiasmandquietintensity__A____wetransformcreativityandvisionintothetechnologies.A.that正确B./C.which15.Wecouldletsomeofthestaffworkfromhome.______B__________—That'sagoodidea.A.DoyouhaveanygoodideasB.WhatdoyouthinkofitC.Isthereanythingelse16.Couldyougiveusaspeechonmanagementfunctionssomedaythisweek—_______C_________.A.That'agoodideaB.No,IalreadyhaveplansC.I'dloveto,butI'mbusythisweek17.TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions___C___employthebestpossibleworkers.A.howtoB.onwhattoC.onhowto18.Eventhebestcontinuallyseekwaysto___C___theirskills.A.sharpB.sharpenerC.sharpen20.Theresponsibilitiesinhandbook___B___thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.A.implyB.indicate正确C.interrupt21.sothatunderstandingtakesplace.BA.enableB.EngageC.encourage22.Supervisorsshould______theiremployeesintwo-waycommunicationsothatunderstandingtakesplace.A.enableB.engage正确C.encourage23.____A__CEOsspendplanning,themoreprofitabletheircompaniesare.A.Themoretime正确B.ThemoreC.Thelesstime24.Willyougoonapicnicwithustomorrow—_________C___________.A.Yes,butI'llhaveEnglishclassesB.Sorry,IhaveanappointmentwithDr.BrownC.I'mafraidIhavenoidea25.Intoday'senvironment,_____A_____peopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.A.whereB.whenC.while26.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms__B________colleaguesandcustomerscangraspandactupon.A.whenB.that正确C.who27.Whatyouneedtodoistokeepthingsshortandsweet,justthe___C___.A.questionsB.topicsC.highlights28.—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint—___________B_________,butIthinkyoumightneedtochangeyourapproachsomewhat.A.IamnotsureB.Icanseethat正确C.Iknowthat29.WhenthemessagefinallyreachedtheCommandCenter,it___B_______“mutated”tobecome—“Sendthreeandfour-pence,we'regoingtoadance.”A.wasB.hadC.have30.Ithinktheprimary__A____factoristhere'sbeensomuchabsencelately.A.contributing正确B.causingC.affecting31.Ifdemandisrisingbutthefirm_____C_____fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.A.hasbeensufferingB.isgoingtosufferC.issuffering正确32.—_________C___________identifytheproblemsthathavebeenoccurring—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.A.WhatwouldyouB.WillyouC.Areyouableto33.—Willyougoonapicnicwithustomorrow—_________C___________.A.Yes,butI'llhaveEnglishclassesB.Sorry,IhaveanappointmentwithDr.BrownC.I'mafraidIhavenoidea34.Creativity,especially____A______whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.A.thatB.thoseC./35.Whatyouneedtodoistokeepthingsshortandsweet,justthe___C___.A.questionsB.topicsC.highlights36.EverytimeItriedtosaysomething,hewould__B____tosomethingelse.A.moveoffB.moveonC.moveover37.—Howdidyourmeetinggoyesterday—__________A__________actually,itwasreallyfrustrating.A.NotsogoodB.VerygoodC.Nothingspecial38.—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint—___________B_________,butIthinkyoumightneedtochangeyourapproachsomewhat.A.IamnotsureB.Icanseethat正确C.Iknowthat39.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms___B_______colleaguesandcustomerscangraspandactupon.A.when不正确B.thatC.who40.He'sleftnow,butproductivityhasn't_C_____thatmuch.A.carriedon不正确B.caughtupC.pickedup41.Whowas_A_____themeeting？A.chairingB.leading不正确C.charging42.—_____B________—I'dliketohavethisfilmdeveloped.A.What'sitB.MayIhelpyouC.Whatdoyouwant不正确43.—Whatareyourteammateslike—_____A________A.Theyareallwarmheartedandhelpful.B.Theyalllikesportsandgames.不正确C.Theyareallgoodfriends.44.Howdoyougetyourmembersto___C___asateamA.pullapartB.pullupC.pulltogether正确45.Themajorityoftheseteamchallenges__C____anywhere.A.candeliverB.aredeliveredC.canbedelivered46.Ihavebeenveryluckytohavehad__A____managersduringmycareersofar.A.terrific正确B.terribleC.terrifying47.WillyouhelpmearrangeameetingwithMr.Brown,please—_____C________A.No,noway.不正确B.No,Ican't.C.SorryIcan't.Ihavetofinishmyprojectrightnow.48.—CouldIborrowyouriPadforafewhours—______B_______A.Yes,youcan.B.Sure,hereyouare.Enjoyyourtime.正确C.Itdoesn'tmatter.49.Theteamcreatesanenvironment___C___peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.A.thatB.which不正确C.inwhich50.Teammembersare___B___asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.A.treatedB.viewedC.known不正确51.Inhighschool,Iamequallycomfortable____B__asamemberofateamandindependently.A.towork不正确B.workingC.work52.IamsorryforwhatIhavesaidtoyou.—_______C______A.Noproblem.B.I'msureaboutthat.C.Don'tthinkanymoreaboutit.正确53.—CouldIborrowyouriPadforafewhours—_______B______A.Yes,youcan.B.Sure,hereyouare.Enjoyyourtime.正确C.Itdoesn'tmatter.54.Iliketothink__C____.Iamalwaystheonefindingnewwaystoasituationorchallenge.A.insideoftheboxB.oftheboxC.outsideofthebox正确55.IbelievethatIhavealottocontribute___A___ateamenvironment,andamcomfortableinbothleadershipandplayerroles.A.toB.with不正确C.for56.Regularandconcretefeedbackisimportant___B___whoisnotperforminguptoherpotential.A.whentodealwithaworkerB.whendealingwithaworkerC.whendealtwithaworker不正确57.Wow!Thisisafantasticproject!I'veneverknownyou'resocreative.—______C____A.Don'tmentionit.B.Great,IdaretosayIamatalent.不正确C.Thanksforyourcompliments.58.—______C____—Youmightaswellwriteathanks-note.A.HowdoyouliketherewardsB.Whatdoyoudowiththerewards不正确C.Couldyousuggestsomewaysoftherewards59.Learningnewthingshasalwaysbeenagreat___A___forme.A.motivator正确B.motivateC.motivation60.Theleader__C____atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.A.exceedsB.excellentC.excels正确61.—DoyoumindifIusevoucherstospendinarestaurant—____B______A.Yes,please.不正确B.Notatall.Goahead.C.No,thankyou.62.—CanIgetyouacoupleoftea—________A_________________.A.That'sveryniceofyouB.WithpleasureC.Youcan,please不正确63.__C____clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.A.BeabletoB.Beingable不正确C.Beingableto64.___C___thejob,employersdon'twanttohirepeoplewhoaredifficulttogetalongwith.A.DespiteofB.Regardless不正确C.Regardlessof65.Anappreciatedgiftandthegestureofprovidingitwill__B____yourcoworker'sday.A.lookupB.lightup正确C.liftto66.You'dbetternotpushyourselftoohard.Youcanasktheteamandlisten.—____A______A.Youareright.B.No,wecan'tdothat.不正确C.Ithinkitwillkillourtime.67.—_____C_____—Youmightaswellwriteathanks-note.A.HowdoyouliketherewardsB.Whatdoyoudowiththerewards不正确C.Couldyousuggestsomewaysoftherewards68.Self-esteemneedsmightincludethe___A___fromaworkplace.A.rewardsB.rewarded不正确C.rewarded69.Fifty-fivepercentoftherespondentssaidthatpraiseandattentionfromtheirsupervisorwouldmakethemfeel__A____thecompanycaredaboutthemandtheirwell-being.A.asifB.evenif不正确C.like70.Alltheteammemberstriedtheirbest.Welostthegame,_____A____.A.howeverB.therefore不正确C.since71.Over-the-topYoumean…—______C______A.Well,sometimesyourco-workersfeelthatyouaretooloud.B.No,Idon't.不正确C.Thanksalot.72.—Whydidn'tyoucometomybirthdaypartyyesterday—________B____A.Excuseme,myfriendsentmeaflower.B.Sorry,butmywifehadacaraccident.正确C.Fine,Inevergotobirthdayparties.73.Atarough___A_____,wewilltakeanotherfourweekstofinishthisplan.A.estimate正确B.valueC.account74.Goodwork____A____goodpay.A.deservesB.requests不正确C.deserts75.Theyhavecometotheconclusion___A_____thiswinterwillbeevencolderthanbefore.A.thatB.forC.which不正确76.IthinkIhavemadeagreatmistake.—_____C_______A.Idon'tthinkso.Youreallymadeanerror.不正确B.Idon'tthinkso.It'sreallyterrible.C.Idon'tthinkso.It'snotyourfault.77.—DoyouknowwhereIcanrepairmymotorcar—_____B_______A.It'scheaptorepairamotorcar.B.Aroundthestreetcorner.C.Youdrivetoofasttodamageit.不正确78.Theworkmenwantto____B____thenumberofworkinghoursandtoincreasepay.A.deleteB.decrease正确C.depress79.Wendysuggeststhatwe___B_____tomorrow.A.shallgoB.shouldgo正确C.willgo80.Withouthisassistance,I___A_____theresearchlastmonth.A.wouldnothavecompleted正确B.couldnotfinishC.shouldnotfinish81.—Haven'tseenyouforages.Whatareyoubusydoingnow—_______C_____A.Yes,longtimenosee.B.Yeah,thanksforcoming.C.Iamworkingparttimeinabookstore.正确82.—Over-the-topYoumean…—_____A_______A.Well,sometimesyourco-workersfeelthatyouaretooloud.正确B.No,Idon't.C.Thanksalot.83.Lindawalkedatthehead,___A_____byhercolleagues.A.followedB.following不正确C.tofollow84.Pleaseaskthesolicitorwhathis____B____wouldbetotakethecasetocourt.A.fareB.feeC.salary不正确85.Achild'scharacterisgreatlyinfluencedbyhishome_____B___.A.caseB.environment正确C.situation86.—CanIhavethreedaysoffnextweek,Mr.Smith—__B___.Icanmanagewithoutyou.A.I'mafraidnotB.OfcourseC.Itdepends不正确87.—Ifyoudon'tbelieveinyourself,nooneelsewill.—__C___.Confidenceisreallyimportant.88.Theydependoneachothertosurvive.Inotherwords,theyare___B___forsurvival.A.interwovenB.interdependent正确C.international89.Heorderedthatnothing____B____untilthepolicearrived.A.wastouchedB.shouldbetouched正确C.hadbeentouched90.Redundancyhappenswhenemployeesneedto__C___theirworkforce.Andasaresult,someonegetsdismissedfromwork.A.reformB.reproduce不正确C.reduce91.—Whichofthesehatsdoyouwant—____A___.Eitherwilldo.A.Idon'tmind正确B.NoproblemC.Goahead92.—Ifyoudon'tbelieveinyourself,nooneelsewill.—__C___.Confidenceisreallyimportant.A.That'snotthepointB.Idon'tthinkso不正确C.Icouldn'tagreemore93.Bytheendoftheyear,thesalesplanforthenextyear___B___.A.willbemadeB.willhavebeenmadeC.havebeenmade不正确94.All___A__glitters(闪闪发光)isnotgold.A.that正确B.whichC.what95.Tobuildthereservoir（水库），thousandsofpeoplehavetobe___A____.A.relocatedB.repeated不正确C.reopened96.—Terriblysorrytointerrupt,butmayIuseyourdictionary—Yes,_______A_______.A.ofcourseB.itdoesn’tmatterC.nohurry不正确97.—HaveyoualreadypaidWhat'smyshareofthebill？—_____C____.Itwasn'tverymuch.A.It'smyshareB.Noneofyourbusiness不正确C.Don'tworryaboutit98.Anagreementwasreachedonthe___C__ofmutualrespectandmutualinterest.A.basic不正确B.baseC.basis99.___C__thereissmoke,thereisfire.A.If不正确B.WhenC.Where100pared___A___English,Chineseisgenerallybelievedtobemoredifficulttolearn.A.with正确B.fromC.against101.—TheAutoShowintheCityStadiumhasbeencanceled.—Oh,no！___A______A.Whatapity!B.Itdoesn'tmatter!不正确C.It'snotinterestingatall!102.—Sorryforbeinglate.Ishouldhavecalledyouearlier.—_____C_____.I'vejustarrivedA.That'snotroubleB.YouarewelcomeC.That'sallright正确103._A_____theimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.A.GivenB.Giving不正确C.Gave104.Afterdaysofinvestigation,thepolicewere__B__reality.A.lookinginto不正确B.approachingC.finding105.Thereason___B__hewasabsentfromclassyesterdaywasthathewasillandhospitalized.A.forB.why正确C.that106.—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon't.—__________C__________Confidenceisreallyimportant.A.It'snotmycupoftea.B.Idon'tthinkso.不正确C.Icouldn'tagreemore.107.—It'saboutasuccessfulbusinessman'smanagementexperience,isn'tit—_____B_______A.Mypleasure!B.That'sright!正确C.It'suptoyou!108.Thekey___A___successfulimplementationisclearlycommunicatingthestrategytothewholecompany.A.toB.in不正确C.of109.We___B_____withachievement.A.doneB.areobsessed正确C.catchup110.__C____wecan'tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.A.ThereforeB.ButC.Although正确111.—Scott，I'dliketohaveyouropinionsaboutmywrittenreport.—_______C_________ButIhaveonesuggestion.A.That'sagoodidea.不正确B.Youaretoomodest.C.Itlooksfinetome.112.—I'dlikeawake-upcallat7:00a.m.,please!—OK,_________B_______.A.Youwillcertainlymakeit.B.I'llmakesureyougetone.C.justdowhatyoulike.不正确113.Howdoweexpecttocompetewithacompanythathassuchahuge__C____andhugeresourcesA.recommendationB.reductionC.reputation正确114.Weneed____A____communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically.A.outstandingB.plainC.general不正确115.Thisistheman___B___lastnight.A.whomIsawhimB.whomIsaw正确C.whatIsaw116.___________C__________-ActuallyIpreferworkingonmyown.A.CouldIusethisdictionaryB.MayIopenthewindowtoletinsomefreshairC.Doyoupreferteamworkorworkingindividually正确117.—Scott，I'dliketohaveyouropinionsaboutmywrittenreport.—________C________ButIhaveonesuggestion.A.That'sagoodidea.不正确B.Youaretoomodest.C.Itlooksfinetome.118.Hewillwritetomeassoonashe___B___home.A.willhavereturnedB.returnsC.willreturn不正确119.please___A___yourhandifyouhaveanyquestionatall.A.raiseB.rise不正确C.arise120.Whenpeoplearesurroundedby___B___communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.A.complicatedB.constant正确C.corporate121.—I'dlikeawake-upcallat7:00a.m.,please!—OK,_________B_______.A.Youwillcertainlymakeit.B.I'llmakesureyougetone.正确C.justdowhatyoulike.122.—___________C_________________—ActuallyIpreferworkingonmyown.A.CouldIusethisdictionaryB.MayIopenthewindowtoletinsomefreshairC.Doyoupreferteamworkorworkingindividually正确123.—Whoshouldberesponsiblefortheaccident—Theboss,nottheworkers.Theyjustcarriedouttheorder__B____.A.asaretold不正确B.astoldC.astheytold124.Howdoweexpecttocompetewithacompanythathassuchahuge__C____andhugeresourcesA.recommendationB.reductionC.reputation正确125.Weneed_____A___communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically.A.outstanding正确B.plainC.general二、阅读理解21.Confirmingreceptionofthesentmessagesmeans____A________.A.themessagesaresenttotherightreceiversB．themessagesarecorrectlyunderstoodC.themessagesarecorrectedlywritten22.InthefamousBritishArmyCommanderstory,itwasprobablyatthestepof____A_____thatwentwronginthecommunicationchain.A.decodingB.sendingC.conceiving23.Chinesewhispersis_____B_________.A.apersonwhowhispersinChineseB.agametopassmessagearoundinawhisperC.thefactthatChinesepeopledon’tnormallytalkveryloudly24.AllocativefailuredoesNOThappenwhen________A______.A.therightinformationgoestotherightplaceB.acompanygathersfalseinformationC.thecorrectinformationisnotreceivedbytherightperson25.WhichofthefollowingcasesbelongstohumanfailureCA.Increasingcustomercomplaints.B.Adequatecommunicationbetweendepartments.C.Decreasingcreativityacrossdepartments.21.WhatisthemainideaofthispassageBA.Tointroducesomeoftheauthor’sideasaboutmanagement.B．TointroducefivedistinctfunctionsofmanagingproposedbyFayol.C.TopromotethebookentitledAdministrationIndustrielleetGenerale.22.WhataretheinfluenceofFayol’sbookAdministrationIndustrielleetGeneraleCA.Itisofnoinfluenceatallfortoday.B.Itisnearlyforgottenbytheworld.C.itisstillgreateffectoncurrentmanagementcourses.23.WhichstepofmanagingreferstobringstafftogetherandtellthemwhattodoBA.Leading.B.Organizing.C.Staffing.24.WhichiteminChinesebelowhasnotmentionedasthingsneededtotakecareforpeoplemanagementAA.住房公积金B.医疗补贴C.请假25.Inthestepof____A____,managersneedtofindoutobstaclesinthecourseofachievingcompany’sobjectivesandgoals.A.controllingB.leadingC.planning1.ConfirmingreceptionofthesentmessagesmeansCA.themessagesaresenttorightreceiversB.themessagesarecorrectlyunderstoodC.themessagesarecorrectlyunderstoodbyrightreceivers2.InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchainAA.Conceiving.B.Sending.C.Receiving.3.WhatisChinesewhispersBA.WhowhispersinChinese.B.Agametopassmessagearoundinawhisper.C.Chinesepeoplewhodon'tnormallytalkveryloudly.4.AllocativefailuredoesNOThappenwhenAA.therightinformationgoestotherightplaceB.acompanygathersfalseinformationC.thecorrectinformationisnotreceivedbytherightdepartmentorperson5.Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailureCA.Decreasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.1.ThisteambuildingeventwasaimedatBA.helpingtheseyoung,brightandenthusiasticemployeesbecomemoreconcentratedontheirworkB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachotherC.buildingupteammorale2.ThiseventwasheldinAA.aself-servicerestaurantB.acoffeeshopC.aclassroom3.AbouthowmanyteammemberswereoutofthesecondroundoftheactivityCA.30.B.35.C.5.4.WhichstatementbelowiscorrectCA.Inthesecondround,everyoneoftheteamhadfoundtheirballoonsafter15minutes.B.Inthethirdround,theteammemberswereaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.WhatwastheeventgoingtoteachtheseemployeesAA.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.B.Focusingsolelyonemployees'ownpursuitsisnotallowedinworkplace.C.Failureofteamworkiscausedbyindividual.1.HowwouldyoudescribeGoogle回答不正确A.Medium-sizedinternationalcompanyB.LargeglobalenterprisesC.LargeAmericancompany2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees回答不正确A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.B.Shuttlingtheemployeesbetweenhomeandoffice.C.Offeringentertainingequipmentinworkplace.3.WhofoundedGoogle回答不正确A.LarryPageandSergeyBrinB.KarenMayC.SergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT回答不正确A.KnowallinformationofGoogleanddiscussquestionswithyourleaders.B.Onlyworkfortheprojectyouchoose.C.Playbowlingwithyourcolleaguesandgetawayfrommundaneerrands.5.WhatisGoogle'ssecrettosuccess回答不正确A.Innovatinghi-techproducts.B.Payinghighsalarytotheemployeesandpracticingstrictmanagement.C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.答案：1.B2.A3.A4.B5.C1.Whatshouldyoudowhenyouaregivenabadperformancereview回答不正确A.Arguewithyourboss.B.Makeimmediateremarks.C.Staycalmandlistencarefully.2.Whatshouldyoudoafteryouaregivenabadperformancereview回答不正确A.Quityourjobimmediately.B.Insistonmakingcomments.C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview回答不正确A.Tellthebossdirectlythatyoudonotagreewiththereview.B.Makeawrittenstatementonyourownbehalfifitisallowed.C.Donotexpressyourdifferentunderstandinginawrittenstatement.4.Howdoyouimproveabadperformancereview回答正确A.Understandtheestablishedperformancestandards.B.Learnmoreaboutwhattheemployeewantsorexpects.C.Learnwhatthepersonwhogivesthereviewmaythink.5.Whyshouldweunderstandthecauseofabadperformancereview回答不正确A.Becauseithelpstheemployeetogetpromotedimmediately.B.Becauseitencouragesandmotivatestheworkertodobetter.C.Becauseitpreventstheemployeefromprofessionalgrowth.答案：1.C2.C3.B4.A5.B1.Enterprisescarryoutdownsizing,reorganizingandcuttingcostsinorderto回答正确A.cutdownonthenumberofworkersB.reshuffletheorganizationC.survive2.“Noindustryisexempt”means回答正确A.NoindustryisanexceptionB.NoindustryisanexampleC.Noteveryindustrycanbeexempted3.ThefollowingquestionsareoftendiscussedamongscholarsEXCEPT回答正确A.HowcanbossescreatefavorableconditionsforchangeB.HowcanproductivitybeincreasedC.Whatcanworkersdotogetthroughchange4.Howmanysuggestionsdoestheauthorputforward回答正确A.4B.5C.65.Fromthepassage,weknowthatRobinSharmais回答正确A.anexpertonleadership,andpersonalsuccessB.agreatleaderC.someonewholikestoplaythegameofHideandSeek答案：1.C2.A3.B4.C5.A1.Whatisnecessaryincreatinginnovationculture回答正确AmunicationB.courageC.immitation2.Howdoes3Mcreateitsinnovationculture回答正确A.Putinnovationattheheartofstrategy,andpersistitineverymessage.B.definejobsaroundinnovation.C.Recognizeinnovationineverypartofthecompany.3.Thewordprerequisitein“Makeitajobprerequisite”means回答不正确A.requiredasapriorconditionB.goingafterC.priortorequest4.HowdoesGillettecreateitsinnovationculture回答不正确A.Putinnovationattheheartofstrategy,andpersistitineverymessage.B.definejobsaroundinnovation.C.Recognizeinnovationineverypartofthecompany.5.Theformationfromideatoinnovationneeds回答不正确.A.discussionandreviseB.failureandcourageC.supportandcooperation答案：1.B2.B3.A4.C5.C三、判断正误1、incompetitivemarkets,leadersareunderincreasedpressuretomaintainapositiveworkculture.Apositiveworkculturecultivatesgreateremployeesatisfaction;greateremployeesatisfactioncontributestohigherperformance;higherperformanceimpactsimprovedclientoutcomes;improvedclientoutcomescontributetoserviceexcellence.Positiveworkculturesarebuiltovertimeandneedconstantattention.Suchculturesaredependentonleadershipvisionandvalues.26.Apositiveworkculturewillgiveworkersmoresatisfaction.27.Positivecultureshavealottodowithleadershipvisionandvalues.28.Thedirectionandactionsforthebusinessmustdifferfromthecorevaluesoftheemployeesinorderforaworkplaceculturetobepositive.29.Incompetitivemarkets,leadersareundermoreandmorepressuretokeepapositiveworkculture.30.Positiveworkculturecanbebuiltinashorttime.答案：26.T27.T28.F29.T30.F26.NokialostthesmartphonebattlebecauseitstechnologywasnotasgoodasthatofApple.27.Nokia’smiddlemanagerswerefranktotellthetruth,butthetoponesdidn’tlistentothem.28.Nokia’stopmanagerswerefranktohearthetruth,butthetoponesdidn’tlistentothem.29.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.30.Nokia’stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.答案：26.F27.F28.T29.F30.T1.Communicationandleadershipdon'talwaysgohandinhand.回答正确2.Thesay-dogaphappensw