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TourismEnglish旅游英语

Lead-in|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkReconfirmingtheArrangementTaskTwoUnitTwoReceivingTasks目录CONTENTSLead-inStep1Step2BrainstormStep3

CommentandSummaryStep4SituationalPracticestep5AssignmentStep6Homework

Lead-in

|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkLead-inStepOneStep1:Lead-inAfterreadingandunderstandingtheplan,Simonfindstherearesomanythingsshouldbeconfirmed.Inordertomakesureeverythingisalrightandprovidehigh-qualityservice,whatarrangementdoyouthinkneedstobetriple-checkedthedaybeforethegroup’sarrivals?

Lead-in

|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkBrainstormStepTwoLead-in|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkLead-in|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkStep2:BrainstormWhatarrangementdoyouthinkneedstobetriple-checkedthedaybeforethegroup’sarrivals?Whenshouldyoucontactwiththenationalguide?CommentandSummaryStepThreeLead-in|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkServiceArrangementTheservicearrangementcoversallkindsofworksinvolvedinthejourneyrangefromthetouringvehicles,accommodation,restaurants,baggagedeliverytotheconditionofscenicspots,whichallneedtobeputintopracticewiththerelevantdepartmentsorpersonnelbeforethegroup’sarrival.Lead-in|Brainstorm|CommentandSummary|SituationalPractice|Assignment|Homework1Reconfirmthetransportation2Reconfirmtheaccommodation34

ReconfirmthecateringReconfirmtheluggagehandlingservice65FamiliarwiththescenicspotsContactwiththenationalguide

SituationalPracticeStepFourLead-in|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkStep4:SituationalPracticeA=ReceptionistB=TourguideA:Hello,JingangHotelRoomReservation,whatcanIdoforyou,please?B:Hello,IamtheguidefromNingboCityTravelAgency,mynameisJohn.I’mcallingtoconfirm

thatifyoureceivedthereservationforthegroupformCanada?A:Pleasewaitamoment,I’llcheckit.IsthegroupnumberAFC-TD-090929-2?B:Yes,you’reright.A:OK,they’llcheckinattomorrownight,thenumberofthepeopleis10,fourdoublestandardrooms,onesingleroom,oneking-sizeroom,right?B:Yes,canyoumakesurethatalltheroomsfacesouthwithaviewonthetopfloor?A:Well,wehavereservedinaccordancewiththerequirementsofyourreservation.

Lead-in

|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkStep4:SituationalPractice

Lead-in

|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkB:OK,thankyouverymuch.Andfortheconvenienceoftheguests,canyoutrytomakethegroupmembersliveonthesamefloor?A:Well,noproblem,youdon’thavetoomanyguests.B:Thankyouforyourcooperation,andthegroup

hasthewestern-stylebreakfast,isn’tit?A:Well,that’sright.B:Thelastthingisthatthegroupwillcheckinafterfiveo’clocktomorrowevening,pleaseinformyourbellboytobewellpreparedatthattime.Thankyouverymuch.Goodbye!A:Mypleasure.Good-bye!A=ReceptionistB=Tourguide

Lead-in

|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkI’mcallingtoconfirmthatifyoureceivedthereservationforthegroupformCanada?Analysis:I’mcallingtoconfirmthatisasentencepatternthatcanhighlightthepoint.Noticethatthetenseshouldcorrespondtoeachother.Translation:我打电话来是确认一下你是否收到来自加拿大旅游团的预订。Example:I’mcallingtoconfirmthatifyoureceivedtheinvitationofClassOne?

Step4:SituationalPracticeLanguagePointsImportantSentencesStep4:SituationalPracticeNewwordsandexpressions:

Lead-in

|Brainstorm|CommentandSummary|SituationalPractice|Assignment|Homeworkgroupnumber

团号RoomReservation

客房预订部convenience方便groupmember

团队成员cooperation

合作western-style

西式Step4:SituationalPracticeNewwordsandexpressions:

Lead-in

|Brainstorm|CommentandSummary|SituationalPractice|Assignment|Homeworkdoubleroom大床房tripleroom

三人间singleroom单人间twinroom

双人间suite

套房king-sizeroom特大床房AssignmentStepFiveLead-in|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkMakeadialogueaccordingtothefollowingscene.A.Introduceyourselfandyourgroup.B.Tellthereceptionistthatyouneedonemoredoubleroomfortwonewcomers.C.Askthereceptionistwhethertheroomisavailable.Scene:Performasalocalguide.Beforeyoureceivethegroup,youcallHiltonHoteltochangeyourreservationforthegroup.Butthereisnoroomavailable.Makeadialoguewiththereceptionist.Yourdialoguewillincludethefollowingpoints:Lead-in|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkStep5:AssignmentD.Discusswiththereceptionistforthesolutions.GroupDiscussionLead-in|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkRole-playNEXTLead-in|Brainstorm|CommentandSummary|SituationalPractice|Assignment|HomeworkSampleA:Hello,isthatHiltonHotel?B:Yes,thisisHiltonHotel.A:Goodmorning.ThisisSimin,atourguidefromChinaInternationalTravelService.OurgroupnumberisCITS211221.I’mcallingtochangemyreservationforthegroup.Ihavebooked10doubleroomsfromDecember21stto25thyesterday.Butourgroupaddstwonewcomers,soIneedonemoredoubleroomforthetwonewcomers,pleasecheckwhethertheroomisavailable.

B:OK,letmecheckit.I.msorry,thereisnodoubleroomavailable.Lead-in|Brainstorm|CommentandSummary|SituationalPractice|

Assignment

|HomeworkSampleLead-in|Brainstorm|CommentandSummary|SituationalPractice|

Assignment|HomeworkA:Thedoubleroomisnotavailablenow?OK,Arethereanyotherroomsavailable?B:Yes,howaboutatripleroom?/Letmecheckit.I’msorry,thereisnoroomavailableforyou.A:Atripleroom?/Oh,itisapity.Maybesomeonewillcheckouttoday.Pleasecontactmeifsomeonechecksout.B:Yes./Ok.Iwilltellyou.SampleLead-in|Brainstorm|CommentandSummary|SituationalPractice|Assignment

|HomeworkA:Howmuchisitp

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