新编民航乘务员英语教程 课件 Unit 9 meal and beverage service II

MealandBeverageService(II)餐饮服务（下）(refreshmentsforfirstclass)MealsonBoard(mealboxforeconomyclass)MealsonBoard(specialmeals)MealsonBoardWhat’sthedifferencebetweenthemealserviceoffirstclassandeconomyclass?(firstclass:elaborate,morechoices,better-lookingdishes)Ifitisashort-haulflight,whatcanpassengersbeserved?(snack,mineralwater)

Warm-upNewWords&Expressions

sandwich三明治yogurt酸奶trolley餐车tray托盘priority优先vegetarian素食者

takeyourtime

不用着急

inasecond

立刻，马上complimentarypublication

免费赠阅的出版物short-haulflight

短途航班internationalflight

国际航班FA:Excuseme,sir,wearegoingtoservesnacksnow.MayIputdownyourtraytable?P:Sure,thanks.FA:Hereyouare.Chickensandwichandyogurt.Pleaseenjoy.P:Don’tyouservedinner?It’s18:00.FA:Sorry,sir,thisisashort-haul

flight.Imafraidweonlyhavesnacks.

Dialogue1Dialogue1

P:Well,I’msohungry.Couldyougivememore?FA:Well,letmecheckforyou.Iwillbringitoverifwehavesomeextra.P:That’sallright.FA:Whatkindofdrinksdoyouprefer?Wehavehotteaandcoffeeaswellasmineralwater.P:Justwater,please.FA:Sure.Noproblem.Iwillgetoneforyouassoonaspossible.P:Manythanks.FA:Youarewelcome.Dialogue2FA:Sir,wehavepreparedfriedricewithseafoodandfriednoodleswithchicken.Whichonedoyouprefer?P1:Friedrice,please.FA:Letmeputithere.Takecare!It'shot.Bytheway,couldyoupleaseadjustyourseatbacktotheuprightposition,fortheconvenienceoftheladybehindyoutoenjoyhermeal.P1:Sure,thankyou.Dialogue2FA:Madam,wehavepreparedfriedricewithseafoodandfriednoodleswithchicken.Whichonedoyoulike?P2:Friedrice,please.FA:OK,pleasewaitasecond.Oh,sorry,we’verunoutofit.Letmecheckiftherearesomeavailableinothertrolleys.(Afterawhile)FA:Madam,friedriceisnotavailablenow.Howaboutfriednoodles?It’salsoverydelicious.Wouldyouliketotry?P2:OK.Dialogue2FA:Madam,thankyouforyourunderstanding.Youwillhaveprioritytomakeachoiceforthenextmeal.(20minslater)FA:Didyouenjoyyourmeal,madam?P2:Yes,it’stasty.FA:Great!MayIcleanupyourtraytablenow?P2:Sure.

Dialogue2FA:Wouldyoupassmeyourtray/mealboxplease,sir?Thankyou.P1:Hereyouare.

(MealService)AnnouncementLadiesandGentlemen.Itis_____(localtime).Wewillbelandingat__Airportinabout__hoursand___minutes.

Wewillbeservingyoubreakfast/lunch/dinnershortly.Wewouldliketotakethisopportunitytowishyoua“BonAppetite.”(BeverageServiceOnly)AnnouncementLadiesandGentlemen.

Wewillbeofferingyoubeveragesshortly.InUnitedEconomy,alcoholicbeveragesare$6.00.Hemispheresmagazinelistsallbeveragesaswellastheentertainmentoptions.SkyMallcatalogisalsoavailable.Pleasefeelfreetotakethesecomplimentarypublicationswithyou.(NoBeverageService)AnnouncementLadiesandGentlemen.

Thisflightdoesnothaveascheduledbeverageservice.Wewillofferalightsnacksoon.Thankyou!对头等舱和公务舱的旅客，我们免费提供酒类。稍后我们将为您提供饮料服务，请放下您座椅前方的小桌板。

我们有多种菜肴供您选择。对不起，先生。这是短途航线，我们只供应饮料和点心。谢谢，让您久等了。这是您的咖啡，您还要点什么？先生您用完了吗？我可以清理小桌板了吗？Exercise1.TranslatethefollowingsentencesintoEnglish.Whenapassengerisn’tsatisfiedwiththefoodservedinthemenu,whatwouldyousay?

(Ifeelsorrythatyouarenothappywiththemeal.Yoursuggestionsareappreciated.Wewillimproveourservicesoasnottodisappointyounexttime.Ifthereisanythingelsewecandoforyou,pleaseletusknow.)

Exercise2.Discussthefollowingquestions.Apassengerisavegetarian.Heasks,“Doyouhaveavegetarianmealforme?”Whatwouldyousay?

(Vegetarianmealsarepreparedforthepassengerswhohaveorderedthespecialmealinadvancebeforeflight,butdon’tworry,Iwillcheckift