商务交际英语一-电大易考通考试题目答案

商务交际英语(1)

1、Areceiverwillreactfavorablytoamessagethatcontainpositivenews.

Favorablymeans.

A.风味B.急切C.好意地D.粗鲁地

正确答案：C

2、Nonverbalsymbolsoftenaccompanyverbalsymbols.Nonverbalsymbolsmean

A.非动词符号B.动词符号C.非语言符号D.语言符号

正确答案：C

3、Whenyoureceiveamessageisaccurate,easytounderstand,youform

apositiveimageofthereceiver.

A.whereB.whenC.thereD.that

正确答案：D

4、Revampyourmessagebecauseitcontainssomeerrors.Revampmeanshere.

A.重新找回B.派遣C.改进D.退回

正确答案：C

5、Aclaimisamessagethatrequestsarefund,anexchange,oradiscounton

merchandiseorservices.Discountmeans.

A.计算B.赊账C.折扣D.柜台

正确答案：C

6、Conditionsoutsidethereceiverandthesenderthatdetractfromthe

communicationprocessarecalledexternalbarriers.Examplesincludeenvironmental

factorssuchaslighting,heat,humidity,comfort,andnoise.Theappearanceofa

writtendocumentalsomaybeanexternalbarriertocommunication.Adocumentcan

createanexternalbarrierifitissmudged;containserrorsincontent,spelling,

orgrammar;orisresentedinaninappropriateformat.Youmaybecomesodistracted

withtheappearanceofthedocumentthatyoufailtocomprehenditscontents.Another

externalbarriertocommunicationwithanorganizationisaclosedorauthoritarian

climate.Inthatenvironment,decisionsandpoliciesoftenaremadeandimplemented

bycommand.Consequently,workersmaystopofferingsuggestionsbecausetheybelieve

thatmakingsuggestionsisuseless.Conversely,inanopenclimateinwhichideas

andinformationarewelcomed,communicationflowseasily.Workersbelievethat

supervisorsandmanagersarereceptivetoideas,whichfacilitatescommunication.

Manymanagersinprogressiveorganizationsrealizetheimportanceofmaintaining

opencommunication.Theyknowthatbeingsensitivetoemployees,attitudesandideas

encouragescreativityandgrowth.

(1)、Conditionsoutsidethereceiverandthesenderthatdetractfromthe

communicationprocessarecalledexternalbarriers.Examplesincludeenvironmental

factorssuchaslighting,heat,humidity,comfort,andnoise.Theappearanceofa

writtendocumentalsomaybeanexternalbarriertocommunication.Adocumentcan

createanexternalbarrierifitissmudged;containserrorsincontent,spelling,

orgrammar;orisresentedinaninappropriateformat.Youmaybecomesodistracted

withtheappearanceofthedocumentthatyoufailtocomprehenditscontents.Another

externalbarriertocommunicationwithanorganizationisaclosedorauthoritarian

climate.Inthatenvironment,decisionsandpoliciesoftenaremadeandimplemented

bycommand.Consequently,workersmaystopofferingsuggestionsbecausetheybelieve

thatmakingsuggestionsisuseless.Conversely,inanopenclimateinwhichideas

andinformationarewelcomed,communicationflowseasily.Workersbelievethat

supervisorsandmanagersarereceptivetoideas,whichfacilitatescommunication.

Manymanagersinprogressiveorganizationsrealizetheimportanceofmaintaining

opencommunication.Theyknowthatbeingsensitivetoemployeesattitudesandideas

encouragescreativityandgrowth.

正确答案：

(2)、1.Examplesofexternalbarriersincludeenvironmentalfactors.

A.是B.否

正确答案：A

(3)、2.Asmudgeddocumentcancreateexternalbarriertocommunication.

A.是B.否

正确答案：A

(4)、3.Theappearanceofawrittendocumentmaybeinternalbarrierto

communication.

A.是B.否

正确答案：B

⑸、4.Inanopenclimate,decisionsandpoliciesoftenaremadeandimplemented

byorder.

A.是B.否

正确答案：B

(6)、5.Aclosedorauthoritarianclimatemaycreateexternalbarrierto

communicationwithinanorganization.

A.是B.否

正确答案：A

7、Youmaywriteanemailtothankallthecommitteememberswho___theresearch

anddesignofthenewleavepolicy.

A.contributedtoB.consistofC.congratulateD.communicate

正确答案：A

8、Oksignhasdifferentmeaningsindifferentcultures.

A.是B.否

正确答案：A

9、Ineffectivemessageswithneutral,positive,orroutinenews,themainidea

appearsclearlyandconciselyinthefirstorsecondsentence.

A.是B.否

正确答案：A

10>Aformalreportoftencontainspreliminaryparts___atitlepage,an

executivesummary,andatableofcontents,aswellassupplementarypartssuchas

abibliographyandanappendix.

A.forexampleB.suchC.suchasD./

正确答案：C

11、ReceivefeedbackmeansinChinese.

A.拒绝反馈B.接收反馈C.书写反馈D.改写反馈

正确答案：B

12>In,alllinesbeginattheleftmargin.

A.blockformatB.modifiedblockformatC.simplifiedblockformatD.simplified

format

正确答案：A

13、istheoralversionofe-mailandreplacesansweringmachine.

A.TeleconferenceB.VideoconferenceC.PagerD.Voicemail

正确答案：D

14>Thepartsofanemailcontaintoline,fromline,dateline,subjectline,

body.Bodyheremeans.

A.树干B.枝干C.身体D.正文部分

正确答案：D

15>Theclosingparagraphcontainsimportantinformationorexplanationsabout

themainideaofthemessage.

A.是B.否

正确答案：B

16、SubordinatesmeaninChinese.

A.地铁B.上级主管C.下属D.同事

正确答案：C

17>Secondaryresearchinvolveslocatedatathatalreadyhasbeengatheredand

reported.

A.是B.否

正确答案：B

18、AcompanyJsannualreporttostockholdersorareporttoagovernmentagency

isanexampleofaformalreport.

A.是B.否

正确答案：A

19、Subjectlineisa/an__descriptionofthemainideaofthemessage.

A.detailedB.importantC.briefD.meaningless

正确答案：C

20>GlobalizationmeansinChinese.

A.信息化B.科技化C.全球化D.交际化

正确答案：C

21>Developmentalparagraphcansupportthemainideabyprovidingand.

A.openingremark,closingremarkB.topicsentence,openingremarkC.specific

facts,detailsD.endingandexamples

正确答案：C

22>PersonalspacemeansinChinese.

A.个人空间B.外太空C.虚拟空间D.剩余空间

正确答案：A

23、Analyticalreportspresentinformation,sotheyincludeverylittle

analysis.

A.是B.否

正确答案：B

24>ThelessEnglishpeopleunderstand,themoretheyrelybodylanguage.

A.toB.againstC.onD.from

正确答案：C

25、Ifthefactsyouneedarenotavailablyinbooks,magazines,orothersources,

youmayneedtoconductprimaryresearch.

A.是B.否

正确答案：B

26、OurislocatedinShanghai.

A.headquartersB.headquarterC.quarterD.quake

正确答案：A

27>Thesymbolscontainedinamessagecanbe___or.

A.verbal,nonverbalB.oral,verbalC.written,nonverbalD.oral,electronic

正确答案：A

28、Internaldocumentsalsoare1toadvise,direct,orstatepolicy.Employees

writeemailsandmemos2advisesupervisorsorcoworkers3particulartopicsor

procedures.Forexample,supposethe4ofyourdepartment5requestedyourinput

onthechangesinthenewfamilyleavepolicy.After6investigation,yousendyour

supervisoramemowithrecommendedchanges.Supervisors7useemailand8todirect.

Forexample,asasupervisor,youmightwrite9emailtodirectthehumanresources

departmenttodrawuplegaland10guidelinesforthenewleavepolicy.A.commonly

B.anC.administrativeD.memosE.usedF.onG.toH.yourI.hasJ.supervisor

正确答案：--begin--

29、Emailiswriting,sent,andreceivedonacomputer.

A.是B.否

正确答案：B

30、Personalethicsderivefromtheperson，supbringing.Derivefrommeans.

A.removingfromB.returningfromC.comingfromD.protectingfrom

正确答案：C

31>,emailisbeingusedinsteadofletterstosendcertaintypesofroutine

positiveorneutralmessages.

A.IncreasinglyB.IncreasingC.IncreaseD.Increased

正确答案：A

32>Whenamanagercommunicateshisorherrecommendationtocompanyofficers,

thecommunicationisregardedas___.

A.lateralcommunicationB.downwardcommunicationC.informalcommunication

D.upwardcommunication

正确答案：D

33、Communicationamongpeers一peopleofthesamestatusislateral

communication.Lateralcommunicationmeans.

A.下行交际B.上行交际C.平行交际D.非正式交际

正确答案：C

34、Verbalsymbolsarewordsusedinspeakingandwriting.Verbalsymbols

mean____.

A.动词符号B.非动词符号C.语言符号D.非语言符号

正确答案：C

35>Communicationamongpeersiscalledlateralcommunication.Peersmeans.

A.outsidersB.communicatorsC.peopleofthesamestatusD.supervisors

正确答案：c

36、Mostemailsoftwareiscompatible.Compatiblemeans.

A.公司的B.组成的C.竞争性的D.兼容的

正确答案：D

37>Referenceinitialsindicate___keyedaletter.

A.toB.whoC.towhomD.towho

正确答案：B

38、Accommodatingandbenefitingfromthediversityofemployeesandcustomers

oneofthegreatestchallengesintheworkplacetoday.

A.beingB.areC.isD.was

正确答案：C

39、Jargonmeans.

A.龙B.乔治C.行话D.大写

正确答案：C

40>1.Communicationistheprocess1tosendandinterpretmessagessothey

areunderstood.When2withothers,youdoitsoquicklyandnaturally3youdon'

trealizeaprocessis4used.Inthebusinessenvironment,that5iscalledbusiness

communication.Thinkaboutthisquestion:isbeinganeffectivecommunication

importanttoyou?Whenresponding6thatquestion一7youthought8yourpersonal,

academic,or9lifetheanswershouldhavebeen"yes”.Beingan10communicator

shouldbeimportanttoeveryone.A.thatB.usedC.beingD.communicatingE.

professionalF.effectiveG.processH.whetherI.toJ.About

正确答案：一begin一

41、Whatarethethreeparagraphsincludedinparagraphstructureinbusiness

communication?

A.Introductionparagraph,supportingparagraph,beginningparagraphB.Opening

paragraph,developmentalparagraph,closingparagraphC.Informalparagraph,formal

paragraph,developmentalparagraphD.Supportingparagraph,closingparagraph,

informalparagraph.

正确答案：B

42>GlobalizationmeansinChinese.

A.沟通化B.全球化C.复杂化D.传播

正确答案：B

43>ThepopulationoftheUnitedStatesisbecomingculturallydiverse.

A.是B.否

正确答案：A

44>Sinceyouworkinadiverseworkplace,youneedtobeabletogetalong

manydifferentkindsofpeople.

A.toB.fromC.withD.against

正确答案：c

45、Companiesusuallyplaceanorderbyusingaformcalledapurchaseorder.

Placeanordermeans.

A.放置命令B.下达命令C.排列顺序D.下单

正确答案：D

46、Courteouswordsarepassive,considerableandbias-free.

A.是B.否

正确答案：B

47>Agoodwillmessagecanbeanacknowledgmentorafriendlymessageto

buildrelationships.

A.designedB.designC.designingD.todesign

正确答案：A

48、Proofreaders'marksareatypeofshorthandforeditors.

A.是B.否

正确答案：A

49、Neverpatronizeyourclient,thewordpatronizemeans.

A.talkingdowntoB.respectingC.lookingintoD.lookingthrough

正确答案：A

50>Toestablishrapport,themessageswithnegativenewsshouldcontainnegative

opening.

A.是B.否

正确答案：B

51>ExternalbarriermeansinChinese.

A.外在障碍B.内部障碍C.语言障碍D.文化障碍

正确答案：A

52、Mostpeoplewanttodowhattheircustomers,coworkers,andemployersexpect

them.

A.toB.againstC.ofD.as

正确答案：c

53、Asmileisuniversalandmeansthesameinanyculture.

A.是B.否

正确答案：B

54>Alllinesmustbeginattheinblockformat.

A.middleB.rightmarginC.leftmarginD.theabove

正确答案：c

55>ShehasbeentransferredfromcompanyheadquartersinBeijing,transfermeans

here.

A.传播B.指导C.调动D.透明

正确答案：C

56、Informalcommunicationdoesnotfollow.

A.informalreportB.formalreportC.establishedlinesofauthorityD.lateral

communication

正确答案：C

57>Mostbusinessreportsareinformalreports___haveoneoftwopurposes.

A.whoB.fromC.thatD.when

正确答案：C

58、Secondaryresearchinvolvesgatheringfresh,newdata.

A.是B.否

正确答案：B

59、Amultinationalcompanysimplyandsolelysellsproductsorpurchasesgoods

fromanothercountry.

A.是B.否

正确答案：B

60>Afteryouhaveanalyzedthedata,youmayarriveataconclusion,anopinion

basedoninterpretationofdata.

A.是B.否

正确答案：A

61>Thetwomostcommoninternaldocuments一thosewrittenforusewithinan

organizationare.

A.adviseandinformationB.memosandemailsC.requestsandinformationD.

memosandpolicy

正确答案：B

62>Thedatelinethedatewhentheletterwaskeyed.

A.showingB.showC.showsD.beingshown

正确答案：C

63>Theclosingofamessagecontainingnegativenewsshouldbecourteousand

helpful.Thepurposeoftheclosingistomaintainorrebuildgoodwill.After

presentingorimplyingthenegativenews,changetheemphasisandcloseonapositive

tone.Tomaintainapositivetone,(1)donotmentionorremindthereceiverofthe

negativenewsagainand(2)donotapologizebecauseyoucannotaccommodatethe

receiver.Ifamistakehasnotbeenmade,anapologyisnotappropriate.Ifyoudid

makeamistake,youowethereceiveranapology.However,placetheapologyinthe

middleparagraphs一notintheclosing.Theclosingshouldhaveasinceretone.Avoid

overusedclosingssuchas“ifyouhaveanyquestions,pleasedon'thesitateto

call."Useasimilarstatementbutwithapositivetone:ifyouhaveanyquestion,

pleasecall.Avoidusingconditionalwordssuchashope,thinkandmaybe.Offerthe

receiveranotheroption.Mostproblemsituationshavemorethanonesolution.

Presentinganotheroptionshiftstheemphasisfromthenegativenewstoapositive

solution.

(1)、Theclosingofamessagecontainingnegativenewsshouldbecourteousand

helpful.Thepurposeoftheclosingistomaintainorrebuildgoodwill.After

presentingorimplyingthenegativenews,changetheemphasisandcloseonapositive

tone.Tomaintainapositivetone,(1)donotmentionorremindthereceiverofthe

negativenewsagainand(2)donotapologizebecauseyoucannotaccommodatethe

receiver.Ifamistakehasnotbeenmade,anapologyisnotappropriate.Ifyoudid

makeamistake,youowethereceiveranapology.However,placetheapologyinthe

middleparagraphs一notintheclosing.Theclosingshouldhaveasinceretone.Avoid

overusedclosingssuchas“ifyouhaveanyquestions,pleasedon'thesitateto

call."Useasimilarstatementbutwithapositivetone:ifyouhaveanyquestion,

pleasecall.Avoidusingconditionalwordssuchashope,thinkandmaybe.Offerthe

receiveranotheroption.Mostproblemsituationshavemorethanonesolution.

Presentinganotheroptionshiftstheemphasisfromthenegativenewstoapositive

solution.

正确答案：

(2)、1.Amessagecontainingnegativenewsshouldhaveacourteousandhelpful

closing.

A.是B.否

正确答案：A

(3)>2.Thecourteousclosingofanegativemessagemayrebuildgoodwill.

A.是B.否

正确答案：A

(4)、3.Anapologyshouldbeplacedintheclosingofamessagecontaining

negativenews.

A.是B.否

正确答案：B

(5)、4.Thesendershouldapologizeifheorshecan'taccommodatethereceiver.

A.是B.否

正确答案：B

(6)、5.Offeranotheroptionintheclosingcanshifttheemphasisofthereceiver

fromnegativenewstoapositivesolution.

A.是B.否

正确答案：A

64、Whatistheoppositephraseofformalcommunication?

A.writtencommunicationB.oralcommunicationC.electroniccommunicationD.

informalcommunication

正确答案：D

65、Whatistheoppositephraseofexternalcommunication?

A.informalcommunicationB.formalcommunicationC.internalcommunicationD.

oralcommunication

正确答案：c

66、Theassessmentdeterminestheorderandtimingofyourmessage.

A.是B.否

正确答案：A

67、Supervisorsmean__inChinese.

A.超级明星B.迷信C.下属D.上级主管

正确答案：D

68、Incorrectspacingbelongsto__errorswhenthefinaldraftofawritten

messageisbeingproofread.

A.generalB.mechanicalC.meaninglessD.unimportant

正确答案：B

69、Businesslettersareusedtocommunicatingwrittenmessagestopeopleoutside

anorganization.

A.是B.否

正确答案：B

70>Useactivevoicehelpsonebedirectandkeepone'ssentencesfrombeing

toowordy.

A.是B.否

正确答案：B

71>Menandwomencanbehiredforanyjobforwhichtheyarequalifyintoday'

sworkplace.

A.是B.否

正确答案：B

72>Theapplicantisaboutthejobrequirementsandthecompany.

A.knowB.knewC.knowledgeableD.haveknown

正确答案：C

73>IntrovertsmeaninChinese.

A.内向者B.旁观者C.辅助者D.外向者

正确答案：A

74、Adevelopmentalparagraphendsacommunicationwithasummationora

referencetothemainideastatedintheopeningparagraph.

A.是B.否

正确答案：B

75>CulturaldiversitymeansinChinese.

A.文化种类B.文化障碍C.文化多元性D.文化交际

正确答案：c

76、HeadquartersmeaninChinese.

A.总部B.四分之一C.第一段D.秋季

正确答案：A

77>Thecommunicationprocessissoautomaticandnaturalthatyouevenmaynot

realizeyouareusingit.Automaticmeanshere.

A.感激的B.不假思索的C.流利的D.人为的

正确答案：B

78、Anegative-newsmessageconveysnewsthatwillthereceiver.

A.satisfyB.reflectC.supportD.disappoint

正确答案：D

79、zzComeinanduseyourTechcreditcardsoon.〃Thesentencecontainsthe

messagefocusingonthereceiver,itcanberegardedas.

A.I-orientedB.Business-orientedC.Communication-orientedD.You-oriented

正确答案：D

80>andbenefitingfromthediversityofemployeesandcustomersisone

ofthegreatestchallengesintheworkplacetoday.

A.DevelopingB.FailingC.AccommodatingD.Needing

正确答案：c

81>MostAmericansprefertostandwhentalkingtoothers.

A.lessthan18inchesB.morethan3feetC.18inchesto3feetD.closerthan

acoupleoffeet

正确答案：c

82>Anotherexternalbarriertocommunicationwithinanorganizationisaclosed

andauthoritarianclimate.Aclosedandauthoritarianclimatemeans.

A.封闭和烦闷的天气B.封闭和狭隘的空间C.封闭和专制的氛围D.狭隘和压抑的

氛围

正确答案：C

83、Culturaldifferencescanbecommunicationbarriers.

A.是B.否

正确答案：A

84>Bodylanguagemayincludefacialexpressions,___orposturesthataccompany

aperson'swords.

A.gesturesB.expressionC.expressionsD.oralsymbols

正确答案：A

85>Yourabilitytoestablishandbuildrelationships1everyaspectofyour

2.Whetherinyoursocial,academic,orprofessionallife,thisabilitydetermines

thedepthof3relationships4friends,familymembers,classmates,andcoworkers.

Goodrelationships5ingoodwill一the6reputationthat7individualorabusiness

haswithitscustomers.Anycommunication8helpstodevelopa9relationships

betweenyoulOyourreceiverbuildsgoodwill.A.yourB.affectsC.lifeD.favorable

E.withF.resultG.anH.thatI.andJ.better

正确答案：一begin一

86、Oneofthebitterestandmosttime-wormdebatesinstudentunionbarsup

anddownthecountryisresolvedasacademicresearchconfirmsthatinfinancial

termsatleast,artsdegreesareacompletewasteoftime.Gettingthroughuniversity

boostsstudents，earningsby25%,onaweightedaverage,or$220,000overtheir

lifetime,accordingtoProfessorIanWalkerofWarwickUniversity-butiftheystudy

Shakespeareorthepeasants'revoltinsteadofanatomyofcontractlaw,thosegains

arelikelytobecompletelywipedout.Thegovernmentisabouttoallowuniversities

tochargestudentsupto$3,000ayearfortheirdegrees,arguingthatit'sasmall

pricetopaycomparedwiththefinancialrewardsgraduatesreaplaterinlife.But

Prof.Walker'sresearchshowstherearesharpvariationsinreturnsaccordingto

whichsubjectastudenttakes.Law,medicineandeconomicsorbusinessarethemost

lucrativechoices,makingtheiraverageearnings25%higher,accordingtothe

article,publishedintheofficefornationalstatistics'monthlyjournal.

Scientistsget10-15%extra.Atthebottomofthelistareartssubjects,whichmake

onlya“small“differencetoearnings-asmallnegativeone,infact.Justahead

aredegreesineducation-whichleavehardpressedteachersanaverageof5%better

offayearthaniftheyhadleftschoolat18."It'shardtoresisttheconclusion

thatwhatstudentslearndoesmatteralot;andsomesubjectareasgivemoremodest

financialreturnsthanothers,"Prof.Walkersaid.Asaneconomist,hewasquick

topointoutthatstudentsmightgainnon-financialreturnsfromartsdegrees:

Studyingeconomicsmightbeverydull,forexample,andstudyingpost-modernism

mightbealotoffun.”

(1)、Oneofthebitterestandmosttime-wormdebatesinstudentunionbarsup

anddownthecountryisresolvedasacademicresearchconfirmsthatinfinancial

termsatleast,artsdegreesareacompletewasteoftime.Gettingthroughuniversity

boostsstudents，earningsby25%,onaweightedaverage,or$220,000overtheir

lifetime,accordingtoProfessorIanWalkerofWarwickUniversity-butiftheystudy

Shakespeareorthepeasants'revoltinsteadofanatomyofcontractlaw,thosegains

arelikelytobecompletelywipedout.Thegovernmentisabouttoallowuniversities

tochargestudentsupto$3,000ayearfortheirdegrees,arguingthatit'sasmall

pricetopaycomparedwiththefinancialrewardsgraduatesreaplaterinlife.But

Prof.Walker,sresearchshowstherearesharpvariationsinreturnsaccordingto

whichsubjectastudenttakes.Law,medicineandeconomicsorbusinessarethemost

lucrativechoices,makingtheiraverageearnings25%higher,accordingtothe

article,publishedintheofficefornationalstatistics'monthlyjournal.

Scientistsget10-15%extra.Atthebottomofthelistareartssubjects,whichmake

onlya“small“differencetoearnings-asmallnegativeone,infact.Justahead

aredegreesineducation-whichleavehardpressedteachersanaverageof5%better

offayearthaniftheyhadleftschoolat18."It'shardtoresisttheconclusion

thatwhatstudentslearndoesmatteralot;andsomesubjectareasgivemoremodest

financialreturnsthanothers,"Prof.Walkersaid.Asaneconomist,hewasquick

topointoutthatstudentsmightgainnon-financialreturnsfromartsdegrees:,,

Studyingeconomicsmightbeverydull,forexample,andstudyingpost-modernism

mightbealotoffun.”

正确答案：

(2)>1.Whatisthebesttitleforthepassage?

A.ProfessorWalker,sResearchB.HowtoMakeBigMoney.C.DifferencesBetween

ScienceandArtsDegrees.D.StudyingArtsHasNegativeFinancialOutcome.

正确答案：D

(3)、2.Universitieschargestudentsaratherhightuitionmainlybecause.

A.theyprovidethestudentswithveryprosperoussubjectstolearnB.they

assumethattheirgraduatescanearnmuchmorethantheyhadpaidC.theydon't

getfinancialsupportfromthegovernmentD.theyneedmuchrevenuetosupportthe

educationalexpenses

正确答案：B

(4)>3.Theword“lucrative”(Line1,Para.4)mostprobablymeans

A.sensibleB.creativeC.profitableD.reliable

正确答案：C

(5)、4.Law,medicalandbusinessgraduatescouldearn25%morethan

A.educationgraduatesB.artsgraduatesC.thosewhohadnotstudiedatthe

universityD.theaverageincome

正确答案：C

(6)、5.Wecansafelyconcludethattheauthor.

A.regardsartsdegreesasmeaninglessB.findsthisresultdisappointingand

unfairC.wantsthestudentstothinktwicebeforetheydecidewhattolearnin

collegeD.holdsthatartsdegreesarestillrewardingdespiteitsscarcefinancial

returns

正确答案：D

87>Membersofeffectiveworkteamshaveastronggroupidentityandfoster

improvementbyreviewingbothsuccessesandfailures.

A.是B.否

正确答案：A

88、Youmustcommunicatetoobtaintheinformationyouneed.Obtainheremeans

A.发出B.建立C.设置D.获取

正确答案：D

89、Likingbusinesslettersandmemos,informalreportsareorganizedaround

amainideaanditssupportinginformation.

A.是B.否

正确答案：B

90>Completemessagescontainsavarietyofsentencetypes.

A.是B.否

正确答案：B

91>Thetwostylesofreportsareformalandinformal.Formalreportsgenerally

arelong,analytical,andimpersonal.Aformalreportoftencontainspreliminary

partssuchasatitlepage,anexecutivesummary,andatableofcontents,aswell

assupplementarypartssuchasabibliographyandanappendix.Anexampleofaformal

reportisacompany,sannualreporttostockholdersorareporttoagovernment

agency.Anotherexampleisanexternalproposal一areportthatanalyzesaproblem

andrecommendsasolutiontopeopleoutsidethewriter'scompany.Informalreports

areshorterthanformal