学堂在线 雨课堂 学堂云 高职实综合英语 考试答案

1-11.单选题WhenIchangedmyjob,Ihadto________toanotherapartment.A、gatherB、postC、masterD、move正确答案：D2.单选题Wearelookingforasecretary___________speaksChinesefluently.A、whoB、whichC、whomD、whose正确答案：A3.单选题Thisrecordwillhelpyoursafetyofficer________whattheproblemis.A、bringupB、putonC、findoutD、takein正确答案：C4.单选题The

more

you

concentrate

on

training,________the

results

will

be.A、goodB、betterC、thebetterD、thebest正确答案：C5.单选题Thisworkshopistocope_______thechallengeswehavefacedworldwide.A、atB、withC、ofD、in正确答案：B6.单选题The

traditional

stores

have

found

it

difficult

to______with

online

shops

recently.A、argueB、beginC、meetD、compete正确答案：D7.单选题Accordingtothereport,thelocaleconomyhad_______rapidgrowthoverthatperiod.A、practicedB、experiencedC、controlledD、connected正确答案：B8.单选题__________the

website

in

Chinese,there

is

an

English

version

provided.A、In

addition

toB、As

a

result

ofC、On

behalf

ofD、For

the

purpose

of正确答案：A9.单选题Lastyearsomeadditionalmeasures________toprotectcustomers'personalinformationbyourcompany.A、are

takenB、were

takenC、have

been

takenD、will

be

taken正确答案：B10.单选题Saleshaveshownsomeimprovement_______welaunchedthenewproductlastyear.A、untilB、unlessC、sinceD、although正确答案：C11.单选题Somesmallbusinesseshaveneitherthetime______theresourcestocompetewiththesebigbusinesses.A、orB、norC、andD、but正确答案：B12.单选题Thecompany_________itssalesbyanaverageof10%peryearsinceitsestablishmentin1993.A、increasesB、increasedC、isincreasingD、hasincreased正确答案：D13.单选题Theflightscheduled________at9a.m.wasdelayedfourhoursduetothebadweather.A、totakeoffB、takeoffC、takingoffD、tobetakenoff正确答案：A14.单选题Harveyfinished_______hisresearchpaper,butheneededtocheckitbeforesubmittingittotheprofessor.A、to

typeB、typedC、typingD、type正确答案：C15.单选题Wewillinformyouoftheresult_________theprogramisapprovedbytheboard.A、in

order

thatB、as

ifC、even

thoughD、as

soon

as正确答案：D16.单选题16.Ifyoutakevolunteerwork,youhaveachanceto________.A、getpromotedinyourcurrentjobB、practiceskillsneededforyourworkC、becomefamiliarwithyourworkplaceD、workwithpeoplefromdifferentareas正确答案：B17.单选题17.Bysaying"stretchingyourwingsatwork"(Para.2),theauthormeans“_______”.A、reducing

your

work

timeB、getting

pay

raise

more

easilyC、making

full

use

of

your

abilitiesD、avoiding

making

similar

mistakes正确答案：C18.单选题18.Volunteering

can

also

offer

you

a

chance

to_________.A、gain

experience

in

a

new

careerB、become

an

organization

memberC、get

professional

certificatesD、be

accepted

by

a

big

firm正确答案：A19.单选题19.The

skills

you

gain

from

a

sales

position

in

volunteering

can

help

youdevelop________.A、management

skillsB、marketing

skillsC、leadership

skillsD、computer

skills正确答案：B20.单选题20.Thebesttitleofthepassagemightbe________.A、VolunteeringBeingEncouragedB、Volunteering:AMustinSocialLifeC、VolunteeringDoesBenefitYourCareerD、VolunteeringtoImproveLearningAbilities正确答案：C21.单选题Youcantrybookingaflightbyusingyoursmartphone,butmostairlinesaren'tthatadvancedyet.A、你可以用智能手机预选座位，但大多数航空公司还未能提供这种服务。B、你可以尝试用智能手机订机票，但是大多数航空公司还没有这么先进。C、你可以在飞行过程中使用智能手机，但是大多数航班都不允许这么做。正确答案：B22.单选题Candidatesmustmeetallofthefollowingbasicqualificationsandsendanapplicationforthispositionbyemail.A求职者先要参加面试，达到所有的基本要求，才有可能上岗。B求职者必须具备下列所有的基本任职资质，并电邮求职申请。C求职者须了解所有岗位的资历要求，并且邮寄一份求职申请。正确答案：B23.单选题Thenewcenterwillallowthemtohaveaworldwidedistributionnetworktosupplyproductstocustomers.A这个新设的中心将使他们拥有一个全球分销网络，向客户提供产品。B欢迎客户到我们中心来参观，了解和体验我们最新的全球营销网络。C为了能及时向客户提供产品，我们在这里新建了一个全球营销网终。正确答案：A24.单选题Tolearnanotherlanguageismorethanjustlearningwordsandgrammar,whichinvolveslearningaboutanotherculture.A要学好另一种语言，应多背单词并掌握语法规则，还要精通文化知识。B学习另一种语言就是多掌握单词和语法，并且多多参与文化交流活动。C学习另一种语言不仅仅是学习单词和语法，还涉及学习另一种文化。正确答案：C25.单选题WearehonoredtobeinvitedtotheseminaroncomputertechnologytobeheldinBeijingnextmonth.A我们很高兴下月将参加在北京举行的计算机研讨会，相信会受益匪浅。B受邀参加下个月在北京举行的计算机技术研讨会，我们感到十分荣幸。C根据公司的要求，我们将于下月访问比京，并参观计算机技术研究会，正确答案：B1-21.单选题WhenIchangedmyjob,Ihadto____toanotherapartment.A、gatherB、postC、masterD、move正确答案：D2.单选题Wearelookingforasecretary____speaksChinesefluently.A、whoB、whichC、whomD、whose正确答案：A3.单选题Thisrecordwillhelpyoursaftyofficer____whattheproblemis.A、bringupB、putonC、findoutD、takein正确答案：C4.单选题Themoreyouconcentrateontraining,____theresultswillbe.A、goodB、betterC、thebetterD、thebest正确答案：C5.单选题Thisworkshopistocope____thechallengeswehavefacedworldwide.A、atB、withC、ofD、in正确答案：B6.单选题Thetraditionalstoreshavefounditdifficultto____withonlineshopsrecently.A、argueB、beginC、meetD、compete正确答案：D7.单选题Accordingtothereport,thelocaleconomyhad____rapidgrowthoverthatperiod.A、practicedB、experiencedC、controlledD、connected正确答案：B8.单选题____thewebsiteinChinese,thereisanEnglishversionprovided.A、InadditiontoB、AsaresultofC、OnbehalfofD、Forthepurposeof正确答案：A9.单选题Lastyearsomeadditionalmeasures____toprotectcustomers'personalinformationbyourcompany.A、aretakenB、weretakenC、havebeentakenD、willbetaken正确答案：B10.单选题Saleshaveshownsomeimprovement____welaunchedthenewproductlastyear.A、untilB、unlessC、sinceD、although正确答案：C11.单选题Hesaidhewouldcontinuetosupportus____wedidn'tbreaktherules.A、aswellasB、assoonasC、asfarasD、aslongas正确答案：D12.单选题Theschoolwas____in1929byachinesescholar.A、establishedB、placedC、imaginesD、made正确答案：A13.单选题Wehavereachedanagreement____weshouldinvestintheInternet-relatedbusiness.A、whatB、whereC、thatD、as正确答案：C14.单选题____theexcellentservice,guestscanenjoydeliciousfoodinourrestaurant.A、InplaceofB、InadditiontoC、InchargeofD、Incaseof正确答案：B15.单选题Someoftheemployeesinthecompanyare____toworkatflexiblehours.A、takenB、achievedC、allowedD、formed正确答案：C16.单选题Pleasecallusformoreinformationasourwebsiteiscurrently____construction.A、underB、byC、ofD、with正确答案：A17.单选题____,thesalesmanagerbeganhiareportwiththestatisticsoflastmonth'ssales.A、BynowB、AsusualC、SoforD、Atmost正确答案：B18.单选题Weappreciateourworkingenvironment,in____therewasopen,friendlyworkplacecommunication.A、howB、whatC、whomD、which正确答案：D19.单选题Acompanymeetingprovidesanopportunityto____ideasanddiscussanyproblemsthatcomeupwithintheworkplace.A、reachB、shareC、takeD、lead正确答案：B20.单选题BigchangeshavetakenplaceatMarketingDepartment____thenewmanagercame.A、beforeB、afterC、sinceD、while正确答案：C21.单选题AsEdisongrew____,heneverlosthisinterestinscience.A、theelderB、elderC、theoldestD、older正确答案：D22.单选题Thecommitteemembersproposethattheplan____postponedforafewdays.A、tobeB、beC、beingD、been正确答案：B23.单选题Theprojecttoclearupthepollutedriver____bytheendofnextyear.A、isbeingcompletedB、hasbeencompletedC、willhavebeencompletedD、willhavecompleted正确答案：C24.单选题ThirtypercentofJane'sincome____onclothingeveryyear.A、isspentB、isbeingspentC、hadbeenspentD、hasbeenspent正确答案：A25.单选题Thevillage____mygrandfathergrewupisnotfarfromourtown.A、inthereB、inthatC、whichD、where正确答案：D26.单选题DoyouknowwhereIcanhavemyshirt____?A、shortenB、shortingC、shortened正确答案：C27.单选题-----()?-----Yes.Iwouldlikethebeefsteak.A、MayIhaveyourordernowB、MayIhaveyounameC、MayIhelpyouD、Whattabledoyouprefer正确答案：A28.单选题-----()?-----Yes.Aglassofjuice.A、WouldyoulikeabeerB、MayIrepeatyouorderC、HowdoyoulikeyourroastbeefcookedD、Anythingelsetodrink正确答案：D29.单选题-----Goodmorning,Mrs.Smith.()?-----I’mnotfeelingverywell.I’vegotabadcold.A、DoyouneedadoctorB、HowareyoutodayC、CouldyousendmeadoctorD、Areyoutakinganymedicationregularly正确答案：B30.单选题-----WouldyoupleaseshowmeyourIDcard?-----Sure.().A、Me,tooB、YouarerightC、HereyouareD、Notatall正确答案：C31.单选题Theplace____interestedmemostistheSummerPalace.A、whichB、whereC、whatD、inwhich正确答案：A32.单选题MissYangisourfavoriteteacher,______wehonormost.A、whoB、whomC、whichD、she正确答案：B33.单选题Losingfriendsmeans______everything.A、loseB、toloseC、losingD、lost正确答案：C34.单选题WhenIreturnedhome,Ifoundthewindowopenandsomething______.A、tostealB、stealC、stolenD、steal正确答案：C35.单选题Weather______,thepicnicwillbeheldasscheduled.A、permitsB、shouldpermitC、willpermitD、permitting正确答案：D36.单选题Thoughonlineshoppingtakeslotsofconveniencetopeople’slife,shoppingcentersarestill______fortheshopperscurrentlyA、attractB、attractionC、attractingD、attractive正确答案：D37.单选题Generallyshoppingcentersare_____inagrandbuilding.A、locatedB、locateC、locationD、locational正确答案：A38.单选题Largercitiesofferfour-starrestaurants,inexpensivedinersand______fast-foodrestaurants.A、countB、countlessC、enjoyD、enjoyment正确答案：B39.单选题Chinesefoodhasbecomemore______inwesterncountries.A、exploreB、introduceC、popularD、interesting正确答案：C40.单选题We’ve______eightwaystotakecareofyourself.A、dealwithB、careforC、loseoneselfinD、comeupwith正确答案：D41.单选题Caffeineandsugarcanhaveanimmediateeffect______yourmentalhealth.A、withB、onC、inD、to正确答案：B42.单选题Whenweenteraflagshipstoreofsomecertainbrand,feelingthenewfashion,wewillbe______.A、satisfyB、satisfyingC、satisfiedD、dissatisfy正确答案：C43.单选题Sometimeswhichoneisbetter______me.A、confusesB、confusionC、confusingD、confused正确答案：A44.单选题Allis_____yourdecision.A、dependonB、dependentonC、dependenceonD、dependentin正确答案：B45.单选题Moviesarehighly____,especiallytheonesthatarebasedoneventsthatactuallyhappened.A、informB、informationC、informativeD、informal正确答案：C46.单选题Aten-year-oldgirlcanspeakthreeforeignlanguages,______isasurprise.A、itB、whichC、thatD、she正确答案：B47.单选题I’mlookingforwardto______fromyouassoonaspossible.A、hearingB、behearingC、hearD、haveheard正确答案：A48.单选题Theclassroomneeds______,forit’stoodirty.A、cleanB、tocleanC、beingcleaningD、tobecleaned正确答案：D49.单选题Thisisthegirl_____hasbeenhighlypraised.A、ofwhomthepaintingB、whosepaintingC、whichpaintingD、thepaintingofwhose正确答案：B50.单选题Youarelate.Ifyou______afewminutesearlier,youwouldhavemethim.A、comeB、hadcomeC、comesD、willcome正确答案：B1-31.单选题______youwanttobesuccessfulinanywalkoflife,hardworkisamust!A、UnlessB、AlthoughC、IfD、While正确答案：C2.单选题Itoldmyteammembersthattheyshouldhaveanopen______abouttheseissues.A、mindB、brainC、thoughtD、look正确答案：A3.单选题Hefailedto______hisappointmentwiththedoctoryesterdayafternoon.A、keepB、tumC、showD、do正确答案：A4.单选题Whetheryouliketoacceptthisofferornotdepends______yourexpectations.A、forB、withC、aboutD、on正确答案：D5.单选题______withyouforseveralyears,Iknowthatyouaremorethanreadyforsuchachallenge.A、HavingworkedB、HadworkedC、ToworkD、Haveworked正确答案：A6.单选题Asanemployer,youshouldcreateasafeworkplace______employeescanvoicetheirconcerns.A、thatB、whenC、whereD、which正确答案：C7.单选题Itwasonlylastweek______Iboughtthissmartphonefromyourstore.A、whatB、whoC、whichD、that正确答案：D8.单选题Youmayapplyforthisposition______youonlymeetsomeofourrequirements.A、nowthatB、eventhoughC、asifD、eversince正确答案：B9.单选题Before______apart-timejob,youneedtounderstandifitfitsyou.A、acceptB、toacceptC、acceptingD、accepted正确答案：C10.单选题Weknowthatourteamleaderisnotthekindofpersonwho______easily.A、givesupB、breaksoffC、sendsoutD、turnson正确答案：A11.单选题Communicationis()onlywhenboththesenderandthereceiverunderstandthesameinformation.A、successB、successful正确答案：B12.单选题Beforewedecidetohirenewemployees,wewanttomakesurethey()todothejob.A、aretrainedB、train正确答案：A13.单选题Jobhuntinginvolvesmorethansearchingforopenpositionsand(),yourrésumétoemployers.A、sendB、sending正确答案：B14.单选题Wehavemadenewflexiblework(

)forallofouremployees.A、arrangementB、arrange正确答案：A15.单选题Inmycompany,qualityisalwaysconsidered()thanquantity.A、moreimportantB、important正确答案：A16.单选题Wewelcomeanybodywhoiswillingtooffertheirskillstoassistusinallareasofourwork().A我们欢迎每一位有专业特长的人,这样能在工作的各领域帮助我们。B我们欢迎你们加入这充满活力的团队,期望我们互相学习共同提高。C我们欢迎任何愿意提供技能的人,在我们工作的所有领域协助我们。正确答案：C17.单选题Imustwriteandthankyouforyourhelptomeduringmyvisittoyourcompanyearlierthismonth().A我写信真诚地邀请您下月有空的话来本公司予以工作指导。B我必须要写信感谢您在我本月初访问贵公司时对我的帮助。C对您在我访问前所给予我的大力帮助,我表示衷心的感谢。正确答案：B18.单选题Whenplanningtoholdanevent,youneedtoensurethateveryoneinyourteamcanattend().A你在计划举办活动时,要确保团队的每个成员都能参加。B你在考虑举行聚会时,须要选择交通方便和安全的地方。C你在打算举办活动时,应该征询团队每一位成员的意见。正确答案：A19.单选题Somedrivingschoolmightoffercoursesintaxidriving,whichincludemapreading,localregulationsandcustomerservice().A有些驾校会为出租车司机提供专业的培训,内容有交通标识识别和客户服务。B有些驾校可能会提供出租车驾驶课程,包括地图阅读,当地法规和客户服务。C有些驾校会为学员准备交通法规模拟考试训练,你可在所规定的时间内参加。正确答案：B20.单选题Ameetingistobeheldtocollectnewideastomorrowmorning.Pleasecomeat10:00amandbringinlotsofnewideas.Prizeswillbegiventosalespersonswhohelpincreasethesalesby15percent.Anyemployeewhoreachesthegoalofariseinsalesof30percentwillenjoya10-dayholiday.Ihopeyouwillbetheluckyone!()A明天上午将举行会议集思广益。请在上午10点参加并带来很多创意。可以将销售额增加15%的销售人员将获得奖励。任何一个可以将销售额增长30%的员工会享有10天的假期。我希望你是那个幸运儿。B有个收集点子的会议会在明天举行。请在上午10点参加。奖励将给到能让销售额增加30%的销售人员。任何一个可以将销售额增长15%的员工会享有10天的假期。我希望幸运的是你。C明天上午10点有一个会议,主要讨论如何发奖励。让销售额增长三个百分点的员工会有10天假,每个人都可能获得奖励,我希望那个人是你。正确答案：A1-41.单选题Doyoumind____acopyofthereporttous?A、toemailB、emailC、emailingD、beingemailed正确答案：C2.单选题Weneedtoknowhowtothinkclearly____ithelpsustobetterexpressourselves.A、becauseB、althoughC、UnlessD、until正确答案：A3.单选题JanelearntspokenChinesewhile____EnglishinGuangzhou.A、teachB、teachingC、taughtD、wasteaching正确答案：B4.单选题Hiscoffeeshopwasnotafinancialsuccessandwas____afterafewmonths.A、putouB、lookedafterC、turnedoffD、shutdown正确答案：D5.单选题____youmayenjoydriverlesscars,manypeoplestilllovedriving.A、NowthatB、EversinceC、EventhoughD、Asif正确答案：C6.单选题Theseyoungmenwanttostartand____theirownbusiness.A、hopeB、turnC、matchD、run正确答案：D7.单选题Understandingwhyyouwantanewjobwillhelpyoufocus____theendgoal.A、withB、onC、forD、in正确答案：B8.单选题Keepin____thattheinterviewerswillappreciateapositiveattitude.A、headB、brainC、mindD、thought正确答案：C9.单选题There’safreeandimportanttool____canhelpalljobhunterstolookforajob:email.A、whatB、whenC、whereD、that正确答案：D10.单选题I____herifIhadknownhertrueconditionandIregretitnow.A、wouldhavecalledB、willcallC、havecalledD、called正确答案：A11.单选题Thecompanypolicysaysyoumaynotuseyourcellphonetoreceiveorplacecallswhile____.A、drivingB、driveC、diverD、drove正确答案：A12.单选题Intheeventofafirebellsounding,pleaseleavethebuildingas____aspossible.A、quickB、quicklyC、quickerD、faster正确答案：B13.单选题Weofferedatrainingcourselastyearandalloftheemployees____aboutthepurposeofthecourse.A、informB、areinformedC、wereinformedD、informed正确答案：C14.单选题ITprofessionalsneedtowork____thanusualaboutmaintainingtheirskills.A、hardestB、hardC、harderD、harden正确答案：C15.单选题Career____allowsindividualstodiscoverwhotheyare,whattheyliketodoandwhattheydobest.A、developB、developingC、developedD、development正确答案：D16.单选题Pleasekeepinmindthatyourjobistohelpyourcustomersgetthemostoutoftheirpurchase.A请记住，你的工作是帮助你的客户从购买中获得最大收益。B请你务必记住，帮助客户在购物中获益也是你的工作之一。C不要忘记，你的岗位职责就是为顾客提供一流的售后服务。正确答案：A17.单选题Forthosewhowanttopursueacareerincomputerprogramming,thisarticlegivessometipsonhowtosucceedinthefield.A这篇文章回顾了计算机编程行业的历史发展，并且预测了这个行业未来几年发展的一些方向。B对于那些希望从事计算机编程职业的人来说，此文章给了一些如何在该领域取得成功的建议。C这篇文章提出了许多实用的建议，对那些希望在计算机编程领域有所成就的人来说颇有帮助。正确答案：B18.单选题Notonlydothesesmallbusinessesprovidethesuccessstoriesofthefuture,buttheyalsomeettheneedsofthelocalpeople.A这些小企业不仅提供了未来的成功故事，而且还满足了当地人民的需求。B这些小企业不仅仅发展迅速，而且还具有了显明的地方文化和民族特色。C这些小企业不仅仅是未来经济发展的主要力量，而且还满足地方的需求。正确答案：A19.单选题Oneofthemainadvantagesofhavinganonlinebusinessisthatyoubreakthephysicalbarriers.A企业开展在线业务的好处是能打破距离上的障碍。B互联网行业借助其技术的优势获得了迅猛的发展。C拥有在线业务的一个主要优势是打破了物理障碍。正确答案：C20.单选题Oneoftheimportantreasonswhypeopleprefertraditionalshoppingisitoffersadifferentshoppingexperiencefromshoppingonline.You’dbemorelikelytoreceivegreatcustomerservicewhenshoppinginphysicalstores.Youareabletocommunicatedirectlyorimmediatelywithashopassistant.Youwon’thavetowaitfordays,weeks,orevenmonthstogettheproductsyoubought.Withinstoreshopping,youcantakehomeanduseyourpurchasesimmediately.A人们喜欢传统购物的一个重要原因是它提供了与网上购物不同的购物体验。在实体店购物时，您更有可能获得优质的客户服务。您可以直接或立即与店员沟通。你不必等几天、几周甚至几个月才能买到你买的产品。通过店内购物，您可以立即带回家使用您购买的物品。B人们倾向于传统购物的一个重要原因是它提供了与网上购物不同的购物体验。在体育用品店购物时，您更有可能接受到优质的客户。您可以立即与店员沟通。你不必等几天、几周甚至几个月才能拿到你产品。通过店铺购物，您可以立即带回家使用您购买的物品。C人们喜欢传统购物的一个重要原因是它提供了与网上购物不同的购物体验。在体育用品店购物时，您更有可能获得优质的客户服务。您可以直接或立即与店员沟通。你不必等几天、几周甚至几个月才能买到你买的产品。通过店内购物，您可以立即带回家购买物品。正确答案：A1-51.单选题Oneofthefirststepsto

excellentservicetoyourcustomersishiringanexcellentserviceteam.A、accepting

B、providing

C、deciding

D、finishing正确答案：B2.单选题The

ofthispolicyistoestablishrulesfortheuseofthemeetingroominthelibrary.A、freedom

B、sense

C、manner

D、purpose正确答案：D3.单选题Youmustfullychargethebatterybefore

yourphoneforthefirsttime.A、using

B、use

C、touse

D、areusing正确答案：A4.单选题Wedecidedtodesignthesystemafterwehadanalyzedtheexistingproblems

detail.

A、on

B、with

C、in

D、for正确答案：C5.单选题Jobsearchingisdifficult,butyoucan't

untilyougetyourdreamposition.A、turnon

B、takeoff

C、lookup

D、giveup

正确答案：D6.单选题Thismuseumisverypopularandyoucanbuyticketsonly

.A、onpurposeB、inadvance

C、atease

D、fornow正确答案：B7.单选题Onlyafterconsideringfortwoweeks

tosignthecontract.A、theyagreed

B、theydidagree

C、agreedthey

D、didtheyagree

正确答案：D8.单选题

weareconcerned,thistechnologyhassavedusalotofenergy.A、Aslongas

B、Asfaras

C、AswellasD、Assoonas正确答案：B9.单选题Wecan'tturnablindeyetothefact

driver-lessvehiclesarecoming.A、that

B、which

C、where

D、when正确答案：A10.单选题Theemployees,

manageriswillingtolistentotheirconcerns,feellessstressed.A、who

B、that

C、whose

D、whom正确答案：C11.单选题It'sonethingtoworkwellwithothers,butanothertoactuallyenjoy

others.

A、workB、toworkC、working正确答案：C12.单选题Nothingmakesus

thancustomerssharingtheirloveforourproductsonline!A、louderB、happierC、happy正确答案：B13.单选题

,manypeoplethink5Gwillenabledriver-lesscarstocommunicatewitheachother.A、SimilarlyB、SimilarC、Similarity正确答案：A14.单选题Theyhavealreadybegunanintothetrafficaccident.A、investigateB、investigationC、investigating正确答案：B15.单选题Whenyourchildislearninganewskill,praisecanencouragethemtrying.A、keptB、keepingC、tokeep正确答案：C16.单选题Providingqualityservicetodelightyourcustomersisnotashardasyoumightthink.A你首先应该考虑的事情就是要提供令客户们满意的优质服务。B提供优质的服务使客户感到高兴并不像你可能想象得那么难。C你应该就你们目前的实际情况提出改进客户服务的具体措施。正确答案：B17.单选题Sinceyou'rethebossofyourownbusiness,youcandecidewhichinvestmentsareworthwhile.A因为你是自己企业的老板，你能够决定哪些投资是值得的。B既然你企业的老板已同意，你就能确定哪些投资值得一试。C由于你亲手创办了这家企业，你就不应该放弃任何的机会。正确答案：A18.单选题Allofthetourswepromotearedonebyfoot,whichmeansthatyoumustenjoywalking.A我们大力推广绿色旅游，其目的就是为了提高人们对环境保护的意识。B我们推广的所有旅游项目都是徒步完成的，这意味着你必须喜欢步行。C我们用步行来推出这些旅游项目，因此你们必须要非常喜欢徒步旅行。正确答案：B19.单选题Hestartedahomebusinesssothathecouldhavemoretimetospendwithhisfamily.A他和家人一起创办了一家企业，这就能和他们有更多的聚会。B他打算独自创业，他的家人都非常支持他并且给他提供帮助。C他创办了一家家庭企业，从而他有更多的时间与家人在一起。正确答案：C1-61.单选题Iwouldhavesentyouthesephotosif

Iyouremail

address.A、knowB、hadknownC、knew正确答案：B2.单选题Duetothedeclineinairtravel,airlines

aroundtheworldfinancialdifficulties.A、haverunintoB、havebrokendownC、haveturnedon正确答案：A3.单选题

itcomestoself-driving

cars,

safety

is

alwaysthenumber-one

concern.A、WhileB、BecuaseC、When正确答案：C4.单选题Whenyouaretalkingwithyourcustomers,youmustavoidwiththem.A、toargueB、arguingC、argue正确答案：B5.单选题Thesedeviceswillenableustotakebetter

careof

our

families

theymaybe.A、howeverB、whateverC、wherever正确答案：C6.单选题As

a

customer

serviceworker,youmust

apologize

for

the

mistakesand

promise

a

solutiontotheproblem.A、madeB、takenC、carried正确答案：A7.单选题Whenyoureceiveawarningatwork,youshould

itveryseriously.A、takeB、presentC、deal正确答案：A8.单选题Training

and

developing

the

skills

of

your

employees

benefits

your

company

thelongrun.A、underB、ofC、in正确答案：C9.单选题Mikewillretirenextmonthandhe

forthecompany

for

many

years.A、hasworkedB、isworkingC、work正确答案：A10.单选题To

write

yourpaper,

you

need

to

choose

a

company

marketing

strategies

you

willstudy.A、whoB、whoseC、which正确答案：B11.单选题If

itisyourfirsttimesigningin,youwill

toenteryourcontactinformation.A、beaskedB、askingC、toask正确答案：A12.单选题IboughtaHuaweismartphoneonlinebecauseof

its

price.A、reasonB、seasonC、reasonable正确答案：C13.单选题The

textbooks

I

bought

online

are

usually

much

than

those

found

in

thecampusbookstore.A、cheaperB、cheapC、cheapest正确答案：A14.单选题If

thenecessarypartsarereadilyavailable,Icanhaveyourprinter

innotime.A、fixB、fixedC、fixing正确答案：B15.单选题Agentswholisten

towhattheirclients

saywillbe

able

to

earn

theirtrust.A、carefulB、carefullyC、care正确答案：B16.单选题When

you

become

a

mid-levelsecretary,youwillnolongerbeabletorelyonsuperiorstomakedecisionsforyou.

A作为一名中级秘书，你不应当事无巨细样样都靠领导来决定。B当你成为中级秘书时，你将不能再依赖上司来为你做决定了。C作为一个称职的中级秘书，你需要及时了解上级所做的决定。正确答案：B17.单选题With

over

54,000pieces

of

rental

equipment

available,

ourcompanyisready

to

support

yournewproject.A我们公司拥有54000多台可供租赁的设备，随时可以支持你们的新项目。B我们公司可供出借的设备多达54000台，我们愿意为你的项目提供服务。C我们公司的机器设备已经达到54000台，所以我们准备从事任何新项目。正确答案：A18.单选IamcontactingyouregardingyouradvertisementfortheSaleDepartmentopeninglistedonyourwebsite.

A我联系您是希望了解公司销售部所登广告关于空缺岗位一事。B我特此询问贵公司是否在公司网站刊登了招聘销售员的广告。C我谨就贵公司网站广告上刊登的销售部空缺岗位一事联系您。正确答案：C19.单选题

With

rapidlychangingandever-increasingcustomerexpectations,itistimeto

rethinkcustomerservicetraining.A客户对我们有各种不同的要求，我们必须想方设法来提高我们的服务质量。B客户的期望值越来越高，我们应该改进客户服务的培训以满足他们的要求。C随着客户期望值的快速变化和不断提高，是时候重新考虑客户服务培训了。正确答案：C1-71.单选题Iguessitwill____alotoftimeformetofindacompanythatIreallylike.A、makeB、takeC、offerD、do正确答案：B2.单选题Policesaidtheywerestilltryingtodeterminethe____oftheaccident.A、dutyB、rootC、causeD、charge正确答案：C3.单选题Manypeopleadmittedthattheywereintheirgivencareerentirely_____chance.A、byB、onC、withD、for正确答案：A4.单选题Ihavebeenlookingforajobforaboutamonthnow,butI____anyyet.A、don'tfindB、won'tfindC、didn'tfindD、haven'tfound正确答案：D5.单选题Seatscanbeselected_____whenyoubookyourflightoratanytimeupto24hoursoftheflight.A、onpurposeB、inadvanceC、onboardD、indetail正确答案：B6.单选题Thisadvertisementisdesignedtogivethemessage_____ABCcompanyisworkingondrive-lesscars.A、thatB、whichC、whoD、what正确答案：A7.单选题There'salimitedamountofworkthatyoucando,______hardyouwork.A、whateverB、whereverC、howeverD、whenever正确答案：C8.单选题______wearefromdifferentdepartments,weworkasateamwithonegoal.A、BecauseB、AlthoughC、IfD、Since正确答案：B9.单选题IfI______inyourposition,Iwouldn'tacceptthisjoboffer.A、hadbeenB、amC、havebeenD、were正确答案：D10.单选题Thedigitalagein_____welivetodayisanageofconstantchange.A、whichB、whenC、thatD、where正确答案：A11.单选题5Gwillcertainlybringsome_____newtechnologiestoourlife.A、totalB、totallyC、tollD、tall正确答案：B12.单选题Whenwearrivedatthecity,we_____toseehow"outdated"everythinglooked.A、surpriseB、surprisedC、weresurprisedD、surprising正确答案：C13.单选题Althoughinmanywaysrobotsare______thanhumans,theycangowrong.A、reliableB、reliabilityC、morereliableD、responsible正确答案：C14.单选题Themorepeopleyoumeet,especiallywhile_____volunteerwork,themorecontactsyou'llhave.A、doB、doneC、didD、doing正确答案：D15.单选题Inindustry4.0,allcommunicationandcontrolwill_____betweenmachines.A、bemadeB、makingC、madeD、make正确答案：A16.单选题Whetheryouarelookingforastandardproductoracustomsolution,weworkcloselywithyoutoaddressyourneeds.(

)A无论你是要改造现有设备还是要购买新的设备,我们都会竭诚为你提供所需的服务。B无论你是要购买新上市的产品还是特殊设备,我们均会与你密切合作以满足你的要求。C无论你是在寻找标准产品还是定制解决方案,我们都会与你紧密合作来满足你的需求。正确答案：C17.单选题Therearealotofreasonswhytheabilitytotrulylistentocustomersisimportanttoprovidingqualityservice.(

)A许多原因都说明真正倾听客户意见的能力对于提供优质服务非常重要。B许多现象足以证明了解市场对产品质量的反映能扩大产品的市场份额。C足够理由可以说明及时听取顾客意见能够真正提高产品的质量和服务。正确答案：A18.单选题Theabilitytocommunicateeffectivelyisoneofthemostessentialskillsforourstaffmembers.(

)A交际能力是我们的所有员工都应该具备的技能。B有效沟通的能力是我们员工最基本的技能之一。C我们员工最大的优点就是能及时反馈客户意见。正确答案：B19.单选题Nomatterwhatyourjoboryourposition,computerskillsarerequiredinanydepartmentofourcompany.(

)A无论你是从事生产还是销售,计算机技能都会在你的工作中发挥重要作用。B无论你在哪个领域工作,我们公司都要求员工能够熟练地掌握计算机技能。C无论你从事什么工作,在什么岗位,我们公司任何部门都需要计算机技能。正确答案：C20.单选题Yourpasswordisa4-digitnumberyouselectedwhenyouregisteredforyourlibrarycard.Ifyouprovidedanemailaddresswhenyousignedupforyourlibrarycard,gotoMyAccount.Enteryourlibrarycardnumber.You'llreceiveanemailwithaneight-digitpassword.Itwillallowyoutologintoyouraccount.Youshouldthenresetyourpasswordtoa4-digitnumber.A您的密码是您在注册图书馆卡时选择的四位数字。如果您在注册图书馆卡时提供了电子邮件地址,请转到“我的帐户”。输入您的图书馆卡号码。您将收到一封带有八位数字密码的电子邮件。它将允许您登录您的帐户。然后,您应该将密码重置为一个四位数字。B您的通过文字是您在登录图书馆卡时选择的四个电子数字。如果您在注册图书馆卡时提供了电子邮件地址,请转到“我的帐户”。输入您的图书馆卡号码。您将收到一封带有八位数字密码的电子邮件。它将允许您注册您的帐户。然后,您应该将密码重置为一个四位数字。C您的密码是您在注册实验室卡时选择的四位数字。如果您在注册实验室卡时提供了电子邮件地址,请转到“我的帐户”。输入您的实验室卡号码。您将收到一封带有八位数字密码的电子邮件。它将允许您登录您的帐户。然后,您应该将密码重置为一个四位数字。正确答案：A1-81.单选题Youneedtobealwaysopen,honestandfriendlywhen______withyourcustomers.A、workB、workingC、workedD、towork正确答案：B2.单选题Ouremployeesaremotivatedbythefact_____theirworkhasapositiveimpact

onthelifeof

others.A、thatB、whichC、whatD、who正确答案：A3.单选题____youareoneoftheluckyfew,findinganewjobcanbeachallengingexperience.A、SinceB、WhenC、UnlessD、If正确答案：C4.单选题______

behalfofourentireteam,Iwanttothankyouforhelpingusgrowand

achievemorethisyearthaneverbefore.A、OnB、ForC、WithD、Upon正确答案：A5.单选题TheyhadbeenscheduledtomeetinNewYorkinNovember,butthemeetingwas______atthelastmoment.A、calledoffB、sentforC、putonD、turnedout正确答案：A6.单选题Nosooner______itsnewproductthanitwentbankrupt