商务英语口语基础篇模块3The Customer Reception

商务英语口语（基础篇）ProjectThreeTheCustomerReceptionThecustomerreceptionisakeyprocessinbusiness.Whatisimportantwhenorganizingabusinessreception?Thefollowingaspectsareimportant,1.Tohaveagoodstart,thecompanyhostsawelcomepartyfortheguestsisnecessary.2.Letguestsenjoythespecialtastyfoodprovidedbylocalrestaurant.3.Entertainmentactivitieswillmaketheguestshaveapleasantbusinesstrip.4.Somesouvenirs,speciallytheuniquegiftswillimpresstheguestverydeeply.5.Ofcourse,thewayofintroducingtheguestsisveryimportant,learnmoreinformationaboutyourguestsanduseproperwaytointroduceyourgueststootherswillbehelpfulandpavethewayforfurthercommunicationbetweentwosides.ObjectivesMasterlanguagepointsBeingfamiliarwithrelatedexpressionsofaconferenceoratravelingagenda.b.Beingabletouselanguageskillstosuggestanagendaforaconferenceoratraveling.c.Beingfamiliarwithbasicdinner-relatedvocabulary.d.Beingabletodescribefoodandwaysofcooking.2.Masterprocedureofmeetingacustomerattheairport.b.arrangingaconferenceoratravelingagenda.c.makingachangeoftheconferenceorthetravelingagenda.d.usingsomecommunicationskillstohandleabusinessdinnerinreallife.3.Knowthetablemannersanddifferentdinningcultureacrosscountries.TaskTwoAgendaTaskOneMeetingattheAirportTaskThreeBanquetPart

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulturePart

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureA1IfyourwerepickingupaforeigncustomerswhoareonabusinesstriptoChina,whattopicswouldyouliketotalkwithhim?Matchthefollowingwordsorphraseswiththepictures.A2sightseeing businesstalk businesslunchvisitingafactory martialarts BeijingoperaPart

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulture1.signboard标志牌 2.meetsb.attheairport接机 3.flight飞行，航班，班机 4.smooth顺利的 5.satisfactory令人满意的 6.stay逗留，停留；逗留时间7.parkinglot停车场8.book预订9.journey旅行；行程10.baggage行李Activity1LanguageAcquaintanceActivity2LanguageAcquaintance1.chat闲聊 10.inconvenient不方便的2.Yangtze长江 11.receptiondesk接待处；前台3.thethoroughfaretonineprovinces九省通衢 4.scenicspot旅游景点 5.historicsite古迹；历史遗迹 6.YellowCraneTower黄鹤楼7.EastLake东湖8.considerate体贴的9.itinerary行程；旅行日程Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulture51324Youmustbefromtheheadoffice.您一定是从总部来的吧？I'mheretotakeyoutoouroffice.我来接您去我们公司。Thisway,please.这边请。Didyouhaveaniceflight?一路上还顺利吧？Letmehelpyouwithyourbags.我来帮您提包吧。6879Doyouhaveanycarry-onitems?您还有其他的随身物品吗？Thedriverisjustoutside.He’lltakeusbacktotheoffice.司机就在外面。他会把我们带到公司。Therewillbesomeonetomeet／collect／pickupyouthenattheairport.到时候会有人到机场接你。We'llarrivethirtyminutesbehind／afterofschedule.我们会比预计的早到／晚到三十分钟。10121113Howdoesthatschedulesoundtoyou?您觉得这样安排可以吗？Whatwouldyouliketoseewhileyou'rehere?您在这儿的这段时间想去哪儿看看？Isthisyourfirsttimetothiscity?您是第一次来这个城市吗？Iwastoldyouwouldhavemyitinerary.有人告诉我，您有我的行程表。14161517Itoffersflexibleworkinghoursandgreatbenefits.公司给我们提供了灵活的工作时间和丰厚的福利待遇。Whatdoyouthinkofyourcompanysofar?目前为止，您对公司的感觉怎么样？Thatcandefinitelybearranged.这个当然可以安排。Icanbeyourtranslatorandtourguide.我可以当您的翻译兼向导。Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulturePractice1InterpretationEnglishintoChinese（1）I'mheretomeetyouonbehalfoftheABCCompany.

我代表ABC公司来接您。（2）It'ssokindofyoutocomeheretomeetme.

你到机场接我，真是太好了。（3）Youmaytakearesttodayandwe'lltalkaboutourbusinesstomorrow.

今天您先好好休息，明天我们再谈业务。（4）Ihopeyouaren'ttootiredaftersuchalongjourney.

经历长途旅程后，希望您不会太累。（5）Haveyouhadapleasantjourney?

旅途愉快吗？Practice1InterpretationChineseintoEnglish（1）抱歉，打扰一下，请问您是英国百布利集团（BiburySystm）的格林先生吗?Excuseme,areyouMr.GreenfromBiburySystm?（2）一路上很顺利，也很愉快，所以我一点也不觉得累。Thejourneywassmoothandpleasant,soIdidn'tfeeltiredatall.（3）有多少件行李？Howmanypiecesofluggagedoyouhave?（4）如果您准备好了，我们最好现在出发去宾馆。Ifyouareready,we'dbettergotothehotelnow.（5）请把您的行李放进后备厢并确保没有落下什么东西。Pleaseputyourluggageinthetrunkandmakesurethereisnothingmissing.A:Excuseme,areyouMr.BlackfromtheInternationalTradingCorp.?B:Yes,I'mJohnBlack.A:（1）_______________________________________.MynameisLinFang.

ImfromtheUnitedTextileCorporation.I'mheretomeetyou.B:（2）______________________.Ihavethefeelingthatwehaveknowneachotherforalongtime.A:Ofcourse.Wehavetalkedtoeachotherforsomanytimesovertelephone.（3）___________

_____________________,Mr.Black?B:Yes,theflightwassmooth.Theservicewasgood,too.A:I'mgladtohearthat!Doyouhaveallyourluggagehere?B:Yes,it'sallhere.Practice2WorkinPairsCompleteandpracticethefollowingconversationswithyourpartnerinturn.Conversation1AllowmetointroducemyselfGladtomeetyouDidyouhaveaniceflightA:Wehaveacaroverthereto（4）____________________________.B:That'sfine.A:Letmehelpyouwiththatsuitcase.B:Thanksalot.A:Shallwego,then？B:Yes,（5）____________________________________.A:Notroubleatall.Thisway,please.Practice2WorkinPairstakeyoutoyourhotelConversation1thankyouforallyourtroubleA:Hello,Mr.Wilson,hownicetoseeyouagain.（1）____________________________B:Fine,andyou？A:（2）________________________.OurmanagerMr.Wangaskedmetosayhellotoyou.Hemeanttocomeheretomeetyouinperson.Butsomeotherbusinessheldhimback,soheaskedmetocomeinhisplace.B:That'sexactly（3）____________.Idon'tthinkyouknowMr.Parker,myassociate.A:Howdoyoudo,Mr.Parker?MynameisMaPing.C:Howdoyoudo,MissMa?Practice2WorkinPairsConversation2Justfine,thanksHowhaveyoubeen?thesameA:Nicetomeetyou,Mr.Parker.（4）_______________________________________C:Yes,it'smyveryfirst.I'vebeenlookingforwardtovisitingyourbeautifulcountry.A:（5）______________________________________________C:Thankyou.I'msureIwill.A:Well,youmustbetiredafteryourlongflight.Ourcarisoutintheparkinglot.B:Fine.A:Let'sgo,please.Practice2WorkinPairsConversation2IsthisyourfirstvisittoChina?Ihopeyou'llhavepleasantstayhere.Practice3RolePlayMakedialoguesaccordingtothefollowingsituations.Thenroleplaythemwithyourpartner.YouareasecretaryfromTianjinLightIndustrialProductsImport&ExportCorporation.NowyouaretomeetMr.AndersonfromtheHarvardIndustryCorp.attheairport.YouareabusinessmanfromtheHarvardIndustryCorporation.ThisisyourfirstvisittoChinaandyouhaven’tseenyourhostbefore.Youaretogreetyourhostandintroduceyourselfappropriately.Feelfreetoaskyourhostquestions.SituationSituationPractice3RolePlay

StudentA:YouareLilyChen,thesecretaryofthepresidentofWuhanBoraTradingCompanyLtd.Mr.XuPeng.YourcompanyandDickensonElectricsCompanyfromGreatBritainaregoingtoreachadeal.Today,youaregoingtoWuhanTianheAirporttomeetMr.DaveArden,thesalesmanagerofDickensonElectricsCompanyandhisassistant,Mr.JerryHill.Youhaveneverseeneachotherbefore.NowyouseeMr.DaveArdenandaregoingtalktothem.Situation

StudentB:YouareMr.DaveArden,thesalesmanagerofDickensonElectricsCompany.You’vejustarrivedatWuhanTianheAirport.Nowyou'vejustgotoffandseethataladyholdingasignboardwithyournameandcountrynameonit.Youaregoingovertotalktoher.Practice3RolePlay

StudentA:YouarefromWuhanYangtzeFoodCompanyLtd.You’vejustreceivedMr.Smithandnowyouaresendinghimtothehotel.Onthewaytothehotel,youaskMr.Smithaboutthejourney,talkabouttheweatherfirstandthenthedevelopmentofWuhaninrecentyears.Youcantalkaboutalotofthingstokeeptheconversationgoing.Situation

StudentB:YouareMr.Smith.YoucometoWuhantohavebusinesstalkwithWuhanYangtzeFoodCompanyLtd.Therepresentativefromthatcompanymeetsyouattheairportandthendrivesyoutothehotel.Onthewaytothehotel,youaretalkingalotwithhim.Practice4“i+1”PracticeStudentswillworkingroupsof5～6andhaveadiscussiononthefollowingquestions：Whenyoumeetawesternerforthefirsttime,what'stheproperwaytogreetothers?Whenyoumeetawesternerforthefirsttime,what'stherighttitleyoumayuse?Whenyoumeetawesternerforthefirsttime,whatmayyoutalkaboutwithhimorher?Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureExcuseme!AreyouMr.RiberyfromFrance?不好意思，请问您是来自法国的列贝利先生吗?01040203Thankyouformeetingmeattheairport.谢谢您来机场接我。How'syourflight?／Howwasyourflight?旅途顺利吗?Ihopeyou'llhaveapleasantstayhere.希望你在这儿过得愉快。567Ourcarisoutintheparkinglot.Shallwegotothehotel?我们的车停在外面停车场。我们去酒店吧？Pleasecomethisway.

这边请。HaveyoueverbeentoWuhanbefore?您以前来过武汉吗?08TheYangtze,theworld'sthirdlongestriveranditslargestbranchHanRivermeetinWuhanandcutthecityintothreeparts:Hankou,HanyangandWuchang,namely,threetownsofWuhan.世界第三长河长江和它的最大支流汉水在武汉交汇，把武汉分成三部分：汉口、汉阳和武昌，即武汉三镇。09Andithasaconvenienttransportationnetworkleadingtootherpartsofthecountry,soit’scalledthethoroughfaretonineprovinces.这儿有着便利的交通网络可以通向全国各地，所以被称作“九省通衢”。It'ssoconsiderateofyou.您考虑得太周到了。10131211Youmustbetiredafteryourlongflight.长途旅行之后，您一定很累了。Wehavetalkedtoeachotherforsomanytimesovertelephone.我们已经通过很多次电话了。Itisapleasantplacetovisitaswellastodobusiness.这是个既适合做生意又适合旅游的好地方。141516Wouldyouliketotakealookattheitinerarywe'vearrangedforyou?您要不要看看我们为您安排的行程呢？Ifthere'sanythinginconvenientforyou,pleaseletmeknow.如有任何不便，请立即告知我。Let'sgetoffandgotothereceptiondesk.我们下车去前台吧。Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureRateyourprogressafterlearningthetask,usingthefollowingSelf-Evaluationtable.ObjectivesExcellentMediumPassFail1.LanguageProficiency

2.MannerPerformance

3.RolePerformance

4.BusinessInformation&Knowledge

Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureHowtoMakeSmallTalk

Whenyoumeetothersontheway,onthecar,evenonthelift,makingsmalltalksmaybeaverygoodwaytofillthesilenceorbreakuptheembarrassingsituation.Butsmalltalkmaybeabigchallengetosomepeople.Thenthefollowingtipsmaybeofsomehelptoyou.1.Practice.Conversewitheveryoneyoucomeacross:cashiers,waiters,peopleyou’reinlinewith,neighbors,co-workersandkids.Chatwithfolksunlikeyourself,fromseniorstoteenstotourists.2.Readeverything:cookbooks,newspapers,magazines,reviews,productinserts,maps,signsandcatalogs.Everythingisasourceofinformationthatcanbediscussed.3.Forceyourselftogetintosmalltalksituations,likedoctors’waitingrooms,cocktailpartiesandofficemeetings.Acceptinvitations,orhostyourowngathering.4.Immerseyourselfinculture,bothhighandlow.Television,music,sports,fashion,artandpoetryaregreatsourcesofchat.Ifyoucan'tstandShakespeare,thattooisagoodtopicfortalk.5.Keepajournal.Writedownfunnystoriesyouhear,beautifulthingsyousee,quotes,observations,shoppinglistsandcallsyoumade.Thatstoryofthelong-distanceoperatormisunderstandingyoucouldbecomeanopeningline.Talktoyourselfinthemirror.Makearandomlistoftopicsandseewhatyouhavetosayonthesubjects.Baseball,Russia,butter,hip-hop,shoes…themorevariedyourlist,thebetter.6.Expandyourhorizons.Gohomeanewway.Trysushi.Playpinball.Goonline.Paintawatercolor.Bakeapie.Trysomethingneweveryday.7.Beabetterlistener.Didyourbossjustsayshesuffersfrommigraines(偏头痛)?Didyourdoctorjusthavetwins?Theseareopportunitiesformakingsmalltalk.8.Workonconfidence,overcomingshynessandanyfeelingsofstagefright.Remember,themoreyouknow,themoreyoucantalkabout.Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulturePart

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureA1.Workinpairs.Herearesometipsonwritinganagendaforameeting,readthemaloudanddiscusswithyourpartnerformoredetails.Giveyouragendaatitle.1Writeascheduleoutliningthemainelementsofthemeeting.4Includewho,whereandwheninformationintheheader.2Writeabriefstatementofthemeetingobjective(s).3Allocatetimeinthescheduleforanyspecialguests.5LeaveextratimeattheendofthemeetingforQ&A.6Checktheagendaforerrorsbeforedistributingit.7A2.TrytomakeascheduleforabusinessmanwhowannaresearchtheclothingindustryinChinaPart

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureActivity1LanguageAcquaintance1.agenda日程 6.workmanship工艺，做工2.drawup拟定，起草 7.awiderangeof范围广泛的3.proceed进行 8.drawnworkplant抽纱工厂4.atyourdisposal听从你的安排 9.businessscope经营范围5.garment服装 10.outings旅行，游览Activity2LanguageAcquaintance1.settlein安顿 6.productionsite生产地2.tentative临时的 7.workshop工厂3.takealook看一下 8.pushback推迟4.session会话，交谈 9.comeintomind想到5.staff工作人员 10.fitsth.into使合乎……的时间Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulture（1）I'lldrawup／workout／make／setaroughscheduleforyou.

我会为你制定一份大致的时间安排表。（2）How'smyscheduleshapingupforthismorning.

我今天上午的日程是怎么安排的？（3）What'sontheagendafortheafternoon?

今天下午的日程是怎么安排的？（4）Whatelseisontoday'sagenda?

今天的日程还有什么安排？（5）Letmetakealookatyourschedule.

我看一下您的日程。（6）YourtriptoTorontoisallprepared.

你去多伦多的行程准备好了。（7）Haveyougotanythingfixeduptonight?

您今晚有什么事吗？（8）We'llleaveeverythinguptoyou.

我们会为您准备好一切。（9）Youdon'thaveanythingscheduledtoday.

今天没有给您安排任何事情。（10）Ineedagoodresttorecoverfromthejetlag.

我需要好好休息一下，以便从时差中恢复过来。（11）YourmeetingwithMr.Jackwillbepushedback／advancedto9:00tomorrowmorning.

你和杰克先生会晤的时间将推迟／提前到明早九点。（12）Therearefewdaysarrangedforsightseeing.

有几天观光的时间。（13）Ifpossible,couldyouarrangeavisittoyourfactorytomorrow?

如果可能的话，明天你能安排我参观工厂吗？（14）I'dlikeyoutobookmeonaflighttoSingapore,fornextMonday.

我想你帮我预定一张下周一飞往新加坡的机票。（15）At12:00,youaremeetingMr.WhiteforlunchatBangkokRestaurant.十二点，您将在曼谷餐厅与怀特先生共进午餐。（16）At2:10p.m.,youandtheotherexecutiveswillhaveavideo-conferencewiththeheadoffice.下午两点十分，您和其他主管将与总部进行视频会议。Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulture我是来征求您对未来三天日程安排的意见的。Practice1Interpretation12345We'vedrawnupatentativeprogramforthefollowingfivedays,pleasehavealookatit.我们草拟了一个接下来五天的初步行程计划，请您过目。Themeetingisgoingtobeattwoo'clocktomorrowafternooninthemultifunctionalconferenceroom.CouldyoupleaseputoffthebusinesstalktoTuesday,Aug.1st?CouldyoupleaseputoffthebusinesstalktoTuesday,Aug.1st?Inthiscase,I'llmakesomeminorchangestomeetyourneed.会议将于明天下午两点在多功能会议室举行。我是来征求您对未来三天日程安排的意见的。你能不能把商务会谈推迟到星期二，八月一日？EnglishintoChineseIhavebookedtheflighttoBangkokat10:00a.m.onMarch19foryou.Practice1Interpretation12345如果您不介意的话，我现在想和你讨论一下日程安排。Ifyoudon'tmind,I'dliketodiscusstheschedulewithyounow.这只是暂时的安排，如有必要的话您可做些更改。有没有可能把会面时间改到周一？下周我要去澳大利亚出差，请为我做一份行程安排。我已经为你预定了三月十九日上午十点飞往曼谷的航班。Thisisonlyatemporaryarrangementandyoucanmakesomechangesifnecessary.IamgoingtoAustraliaonbusinessnextweek.Pleasemakeascheduleforme.IsitpossibletochangethemeetingtoMonday?ChineseintoEnglishA:Mr.Wang,theInvitationLetterhasbeensenttoCanadabyexpressmailthismorning.B:Good.Nowitis（1）_______________todraftanagendaforthereception.A:Quiteright.B:Theywill（2）__________onAprill0th.It’sThursday.YouandIwillmeetthemattheairport.Letthemhavearestthatafternoonat（3）___________.Thenwewillhaveadinnerpartythatevening.A:OK.Letme（4）________________somenotes.AdinnerpartyonApril10th.B:WecanstartourtalksonApril11th.Mm...First,weshouldclearuptheproblemslikethecostofpersonneltrainingandspareparts.A:Andthecurrentcontractisabout10daysexpire.B:Right.Second,（5）__________anewcontract.Third,discussthepossibilityandfeasibilityoffoundingajointventureonElectronics.Practice2WorkinPairsCompleteandpracticethefollowingconversationswithyourpartnerinturn.timeforusarrivehoteltakedowndiscuss Conversation1A:OK.I’vetakenthemdown.B:Thetalksshouldbefinished（6）______twodays.ThentheywillgototheSpringFairtohavealook.Thatwilltakeatleastoneday.A:Well,（7）__________________________ourfactory?B:Aftertheycomebackfromthefair,canyouaccompanythemanddosomeinterpretationjob?A:Noproblem.Iwill.B:Well,howaboutsomerecreations?（8）_______________________________A:Noproblem.Ithinktheactivitiesshouldbearrangedattheweekend.I’llsortthemoutandletyouandthemknow.Practice2WorkinPairsCompleteandpracticethefollowingconversationswithyourpartnerinturn.inwhenwilltheyvisitCouldyouarrangethat?Conversation1Practice2WorkinPairsA:Goodafternoon,Mr.Smith.（1）___________________________togiveyoutherundownofyouritinerarynow?B:Yes.Please（2）___________,Annie.A:Mr.Smith,youwill（3）___________________PudongAirportonJuly10thandIhave（4）___________youintotheHolidayInnHotelinShanghai.B:Wait,Annie.Didn’tyou（5）___________yesterdaythatyouwouldbooktheHiltonHotelforme?A:Yes,butIam（6）_________tosaythatit’sfullybooked,soIhave（7）___________anotherinthesameclassforyou.WillitbeOK?Conversation2Wouldyoulikemecomeinarriveat bookedtellmesorrychosen Practice2WorkinPairsB:Fine,thanks.Please（8）___________.A:Duringthenexttwodays,youwillgototheConventionHalltovisitthefair.OnJuly13th,youwillhaveameetingwithMr.ZhouinthemorningandMs.Huangintheafternoon.Herearetheiraddressesand（9）_______________________.Thenextdayyouwillflybackhome.B:Verygood,Annie.Inaddition,pleasesendafaxtoYongFengCompanyinformingChrisZhouaboutmyschedule,sothathemaycontactmeduringmystayinChina.A:（10）_______________,sir.Iwillsenditrightaway.goonConversation2telephonenumbers OfcoursePractice3RolePlayMakedialoguesaccordingtothefollowingsituations.Thenroleplaythemwithyourpartner.Situation1YouareaChinesehostandyourpartnerisaBritainvisitingcustomer.You'vedrawnupa5-dayitineraryforhim.You'rediscussingitwithhimnow.Theitineraryincludes:a.Haveagoodrestinthehotelonthefirstday.b.Awelcomedinnerpartywillbeheldonthefirstevening.c.Businesstalksduringthenexttwodays.d.Sightseeing,shopping,watchingPekingopera,tastinglocalfoodandsoon.Practice3RolePlay

Thisisthefirsttimeforyourclient,Mr.Smith,tocometoBeijing.Afteryoursuccessfulbusinessnegotiations,you'dlikehimtogotosomeinterestingplacesforarelaxation.Nowyou'rediscussingthesightseeingschedulewithhim.Situation2Practice3RolePlay

Mr.SmithfromthePacificMachineryCompanyisduetomeetMr.LiofABCCompanyat2o'clocktomorrowafternoon,nowhewantstoadvancethetimeofmeetingbecauseofdutycallsattheheadquarter,hehastotakeanearlierflightbacktoToronto.Situation3Practice3RolePlay

Workingroupoffour.Makeameetingagenda(suchasregistration,discussingtheopeningpositionsforthenewbranch,consideringthefourapplicantsforthepostofG.M.,proposednextmeetingdate,adjournmenttime).Arepresentativefromeachgroupcanreportyouragendatothewholeclassandthenthewholeclasscandecidewhichoneisthebest.Situation4Practice4“i+1”PracticeOliviaMillerisgoingonabusinesstriptoBombay,sheisdiscussinganitinerarywithhersecretary,Linda.Thefollowingistheitinerary.

Monday,October3rd6:30p.m.cartoLondonHeathrow,Terminal49:55p.m.BAFlight139toBombay11:15p.m.ArriveBombay,transfertohotelTuesday,October4th2:00p.m.MeetingwithMr.ShahWednesday,October5thAlldayTourofnewplantinBombayandmeetingwithdirectorsThursday,October6th1:15a.m.BAflight138toLondonHeathrow6:25a.m.ArriveLondonHeathrow3:00p.m.salesmeeting,London

OliverMiller

—

TriptoBombayPart

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureIsitconvenientforyourightnow?您现在方便吗？I'mheretodrawupanagendaforyouduringyourstayhereinXiamen.我是来为您制定一份在厦门的时间安排表。Nobettertimethannow.现在刚刚好。Howwouldyouliketoproceedwiththenegotiations?您认为这次谈判该如何进行？0102030405Wearehereatyourdisposal.随时听候您的差遣。Thenlet'sgetdowntobusinesstomorrow.我们明天再谈生意吧。Sinceyou'reinterestedinawiderangeofourgarments,Ihaveplannedtwodaysforthediscussions.既然您对我们的服装如此感兴趣，我已经计划了两天的讨论。Wewilltalkaboutyourrequirementsindetail.我们将详细谈谈您的要求。Wewillarrangesomeotheroutingsbetweenthesebusinessactivitiessothatyouareabletofeelthecharmofthisseasidecity.我们将在这些商务活动期间安排一些其他的郊游活动，让您感受到这个海滨城市的魅力。0607080910ThechangeinBeijingissoamazing.北京的变化真是太大了。Icouldn'tagreewithyoumore.非常赞同您的观点。Youarestillasconsiderateasever.您还是一如既往的体贴周到。We'veworkedoutatentativescheduleforyou.我们已经为您制订了一个初步计划。Yourmeetingwiththeproductionstaffisscheduledat4:00p.m.您和生产人员的会议计划安排在下午4点。1112131415I'llscheduleyourvisittotheworkshopsforthisafternoon.我会安排您今天下午去车间。I'llpushbackyourmeetingwithLiuYanto9:00tomorrowmorning.我会把您和刘艳的会面推迟到明早九点。Ifanythingelsecomestomind,letmeknowandI'lltrytofititintoyourschedule.如果您还想到其他问题，请告诉我，我会尽量放进您的计划中。What'stheschedulefortomorrow?明天的计划如何？We'vedrawnupatentativeprogramforthefollowingfivedays,pleasehavealookatit.我们草拟了一个接下来五天的初步方案计划，请您过目。1617181920CouldyoupleaseputoffthebusinesstalktoTuesday,Aug.1st?你能不能把商务会谈推迟到星期二，八月一日？Ifyoudon'tmind,I'dliketodiscusstheschedulewithyounow.如果您不介意的话，我现在想和你讨论一下日程安排。Canyouaccompanythemanddosomeinterpretationjob?你能陪他们去，并做些口译工作吗？Thisisonlyatemporaryarrangementandyoucanmakesomechangesifnecessary.这只是暂时的安排，如有必要的话您可做些更改。Wouldyoulikemetogiveyoutherundownofyouritinerarynow?你希望我详细解释下您的行程吗？21222324Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureRateyourprogressafterlearningthetask,usingthefollowingSelf-Evaluationtable.ObjectivesExcellentMediumPassFail1.LanguageProficiency

2.MannerPerformance

3.RolePerformance

4.BusinessInformation&Knowledge

Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureHowtoCreateanEffectiveAgenda

You'reresponsibleforplanningyourprojectmeetingthismonth.Arrggh!!Whattodo?Nowyouunderstandhowimportantanagendaistotheeffectivenessofthemeeting,butdon'tknowhowtocreateone.Breatheeasy!Allyouhavetodoisfollowthestepsoutlinedbelow.

1.

Sendane-mailstatingtherewillbeameeting,thegoalofthemeetingaswellastheadministrativedetailssuchaswhenandwhereitwillbe.Askthoseinvitedtoacceptordeclinethemeeting